Question 1

Is parking available onsite or nearby?

Accepted Answer

Free parking is available onsite 4 cars can be parked onsite.

Question 2

Can I book only one or two rooms, or do I need to book the entire Home?

Accepted Answer

No, you can only book entire villa.

Question 3

Is Driver and/or House-Help accommodation available?

Accepted Answer

No, driver and house-help accommodation is not available.

Question 4

Is the villa suitable for a day picnic?

Accepted Answer

Yes, the home has a garden/lawn area within the premises that could be used for outdoor picnic activities. Meals will be provided on site at an additional charge (per person, per meal). Please note that the maximum capacity for an overnight stay is 3 people.

During the day, guests will be allowed to use the washrooms and other amenities at the villa. The home is also stocked with indoor games chess, snakes and ladder, etc.

Depending on the event, you are allowed to erect a small stage, stall or tent for your event purpose at an additional cost.

Question 5

Can I reserve your place for special functions such as engagement ceremony, a small wedding ceremony or a birthday party, etc?

Accepted Answer

Yes, we do allow events/shoots at the villa, subject to home owner's approval. Meals can be arranged at an additional cost (per person, per day). Please note that a maximum of 9 people can be accommodated in entire property for an overnight stay.

Depending on the event and its requirements, a refundable deposit and additional charges may be applied. Please note that loud music (if needed for your function) will only be permitted during certain hours. Any other permissions required for photo shoot/functions will need to be taken by the guests themselves.

If you wish to book our home for functions/shoots, please send a message to the host on our website or send us an email at book@saffronstays.com

Question 6

Is outside food allowed? Are we allowed to cook ourselves?

Accepted Answer

No, outside food is not allowed in the property.

Guests are not allowed to access the kitchen. However, mothers of infants or small children will have limited access to boil milk or prepare their kids meals.

Question 7

Do you allow us to stock things in your fridge?

Accepted Answer

Yes, you can use the common fridge to store food/beverages.

Question 8

Can I pay the caretaker some extra money and request the Cook to prepare fish or mutton dishes for us?

Accepted Answer

Yes. In case you would like the caretaker to cook a special dish, you can pay him for the actuals and cooking, cleaning fee on site, in cash. Please note that this will be subject to availability of ingredients.

Question 9

Is there an aquaguard for drinking water supply? Do we need to carry our own Mineral Water bottles or are these readily available at your villa?

Accepted Answer

Yes, we have a steady supply of filtered drinking water.

Question 10

Is Alcohol allowed? Are there any corkage charges?

Accepted Answer

Yes, alcohol consumption is permitted within limits. There are no corkage charges.

Question 11

Are meals provided onsite? What are the charges?

Accepted Answer

Meals are provided onsite and can be availed at additional charges.

Question 12

What is the type of cuisine served?

Accepted Answer

We offer authentic, home cooked fresh meals. We have a standard menu and our caretaker will help you craft the perfect combination once you have booked your stay. Please do share your meal preferences and dietary requirements, if any, when the team reaches out to you.

Question 13

Do you allow loud music?

Accepted Answer

Given the location of our home, playing music is allowed within limit and during specific time/hours.

Guests are requested to respect our neighbours and keep the noise level with in check and within the villa.

Question 14

Is smoking / alcohol consumption permitted?

Accepted Answer

Yes, smoking is allowed but strictly not inside the home. If you wish to smoke, please do so outside in the garden/lawn area. 
Alcohol consumption is permitted within limits. We do not encourage late night revelry or loud music.

Question 15

What are the Check-in & Check-out timings? May I request for late check-outs or an early check-in?

Accepted Answer

Check-in time is at 1 pm and check-out time is 10 am. Please note that check-out timings are strict as we need to ready the property for our next booking. Guests are requested to respect the timing of other guests as well. In case you wish to check in a little early or check out a little late, do inform us at the time of booking. Additional charges will be applied.

Question 16

What formalities are needed during check-in and check-out?

Accepted Answer

As required by law, all guests have to provide their government-approved Photo IDs (that clearly show their residential address) at the time of Check-in. Your co-operation is of utmost importance to us.

Question 17

Are we allowed to access all areas?

Accepted Answer

Guests may have to share common areas of the home in the presence of other guests. Guests have access to common areas such as the sit-out area, garden, etc. Guests are strictly prohibited from entering neighbouring properties.

Question 18

We're planning to drive down. Are the roads good? Any specific things we need to know?

Accepted Answer

While roads connecting to the property are patchy for the last 1 km, guests are still advised to check the road and weather conditions before leaving for a road trip. Our home is breezy around the year, so you could visit at any time.

Question 19

How do we reach your villa by public transport?

Accepted Answer

The best way to reach our home is by a private car/ taxi. If you would like to travel by public transport, the best route would be:

Bus: ISBT Dehradun
Train: 14 km from Dehradun Railway station
Air: 39 km from Jolly Grant Airport

Question 20

Who manages the villa?

Accepted Answer

There is a caretaker onsite.

Question 21

Are stag groups allowed to book this home?

Accepted Answer

No. We do not allow stag groups to book this home.

Question 22

What is the cancellation policy?

Accepted Answer

A Guest is entitled to a refund of 75% if he/she cancels the confirmed booking upto 15 days before the Date of Check-In (before 1 PM).
A Guest is entitled to a refund of 50% if he/she cancels the confirmed booking upto 7 days before the Date of Check-In (before 1 PM)
If the Guest cancels within 7 days of the Date of Check-In, he/she is entitled to no refund.

Question 23

Can I pay 50% now and pay the remaining 50% closer to the date?

Accepted Answer

Unfortunately, there is no option for part payment. Guests are required to pay 100% of the payment before check-in.

Question 24

How can I make a payment?

Accepted Answer

Once you have chosen your dates and your booking has been accepted, you will receive a payment link where the payment can be processed.

In case you're unable to make an online payment through the link, you could also deposit the cash in our bank account directly. We also offer other options like PayTM, NEFT/IMPS or UPI.

Question 25

How and when do I pay for the Security Deposit and how and when is it returned to me?

Accepted Answer

Security deposit is to be paid two days prior to check-in. If no damages are observed, the deposit will be returned during check-out itself or by NEFT within 5 business days after check-out.

Question 26

Can I redeem any offers while booking this home?

Accepted Answer

Yes. Members can redeem their nights, utilise their privileges, and avail any offers while booking this home.

Question 27

Does SaffronStays accept cash payments?

Accepted Answer

No. All payments for booking the villa, including meals, will have to be pre-paid prior to check-in. Security Deposit collected during booking will be returned during check-out or by NEFT within 5 business days after check-out, provided no damages are observed. To avoid inconvenience, we will not be accepting cash onsite for any reasons henceforth.

Please note: The Security Deposit is subject to change depending upon the number of nights and the group size. Please check with your holiday advisor at the time of booking.

Question 28

Do guests have to pay extra for pets?

Accepted Answer

Yes. Guests have to pay Rs 1000 per pet per day, plus extra for meals, if requested.

Question 29

Are pets allowed inside the room?

Accepted Answer

Yes. Pets are allowed in the bedroom, but not inside the bathroom or on furniture. Guests must be responsible for their pets and any damage caused to the property shall be deducted from the security deposit.

Question 30

Do you provide food and water bowls for pets?

Accepted Answer

Yes, we provide food and water bowls for pets at an additional cost.

Question 31

What are the meal options for pets?

Accepted Answer

We offer boiled chicken, rice, vegetables, or chappati for lunch and dinner. Please inform our caretaker of your pet's food habits 2 days prior to check-in. We do not store or serve packaged food for the pets.

Question 32

How many extra mattresses can be provided?

Accepted Answer

2  extra mattresses can be arranged onsite at additional cost of INR 1500 + taxes per extra mattress. Our home has adequate bed sheets, blankets and pillows for extra bedding.

Question 33

What type of beds, mattresses do you have?

Accepted Answer

Our bedrooms have lovely king-sized beds.

Question 34

Do you provide toiletries and bath towels?

Accepted Answer

Yes, we provide toiletries like soap, shampoo and towels.

Question 35

Is the Home air-conditioned?

Accepted Answer

Yes, all of our bedrooms are air-conditioned.

Question 36

Is there Internet/ 4G/ WiFi connection available onsite?

Accepted Answer

Yes, the villa has a WiFi connection. There is adequate network connectivity.

Question 37

Does the villa face frequent power outages? Are there any invertors or gensets to address this issue?

Accepted Answer

Yes, we have a backup genset in case of rare occasions of power failure. Guests are requested to switch off the ACs, heater and geysers during power outages as it consumes more power.

Question 38

Are the premises monitored using CCTVs?

Accepted Answer

Yes, there are CCTV cameras installed in the living room, common areas and outside sections.

Question 39

Is there a security guard / watchman?

Accepted Answer

No, but the property is under CCTV surveillance and please note that our ground staff stays onsite for your assistance.

Question 40

Is the property properly fenced? Is there a boundary wall?

Accepted Answer

Yes, our home has a wooden and wired fencing surrounding the premises.

Question 41

Is there First-aid kit available at your Home?

Accepted Answer

Yes, we do have a first-aid kid onsite, stocked with dettol and band-aids.

Question 42

Is the villa and its surroundings well lit up?

Accepted Answer

The villa is well lit up. There is enough lighting even in the surrounding areas i.e lawns, grounds.

Question 43

Is the villa wheelchair accessible?

Accepted Answer

No, our home is not wheelchair accessible.

Question 44

Is this home child-friendly?

Accepted Answer

Yes, our home is child friendly.

There is plenty of space to run around and many indoor activities that will keep your children occupied.  The home has instead been stocked with board games such as ludo, chess. There is also a basic first-aid kit, stocked with Dettol, band-aids, etc., for minor injuries. Parents are advised to be cautious when allowing kids to run around.

Question 45

How do I get there?

Accepted Answer

From Jolly Grant Airport (48.4 km, approx. 1 hour):
Take Prakash Pant Marg, continue on Thano Road, and then follow Theva Maldevta Road to Rajpur Road towards Kairwaan Gaon.

From Dehradun Railway Station (13 km, approx. 30 minutes):
Head via Rajpur Road, passing through Old Rajpur to reach Kairwaan Karanpur.

The villa is well-connected via local roads for a scenic drive through Dehradun's serene surroundings.

Question 46

Is this home senior citizen friendly?

Accepted Answer

Yes, our home is senior citizen/elderly friendly.

The home has 1 bedroom on the ground floor. The 2nd room is on the first floor that can be accessed through external spiral staircase. All the bedroom have private bathrooms, again easy to access at night without any supervision.

Question 47

What can we do for fun around the property?

Accepted Answer

Start your mornings with yoga and meditation on the serene patio, surrounded by the soothing sounds of birdsong. 
Take in stunning sunsets with a cup of coffee on the first-floor balcony and cosy up around the bonfire pit to enjoy the chilly weather. 
Local attractions like Shikhar Falls (2.2 km), Sahastradhara Natural Spring (11.6 km), Robber’s Cave (10.1 km), Santala Devi Temple (19.3 km), and Malsi Deer Park (7.7 km). Book your stay now and experience the ultimate relaxation getaway.

Question 48

Are there water bodies nearby (such as a pond/ river/ lake etc)?

Accepted Answer

Yes, there is a Shikhar Falls (2.2 km), Sahastradhara Natural Spring (11.6 km) nearby. It is about 10 minutes drive from our home. It is a tourist spot. The water body is safe but guests are advised to be careful around it.