Guest FAQs

Once Guests have chosen their dates and the booking has been accepted, they will receive a payment link where the payment can be completed. The link is processed by Razorpay, our payment gateway, which accepts credit and debit cards, UPI, net banking and wallets. If you are unable to use the link, write to us at book@saffronstays.com and we will share the registered mode of payment for your booking.

SaffronStays strictly deals in the Indian currency which is the Indian Rupee (INR).Foreign cards will be charged in INR as well as the refunds processed by SaffronStays. Rates indicated on our site in USD / Euro / Sterling are indicative. All prices/ charges / transactions will be processed in INR only.

The Security Deposit is payable to SaffronStays after your booking is confirmed and before or at the time of check-in — not to the caretaker on site. It is refundable except where there is damage to the property, against which SaffronStays can lay a claim on the deposit. Separately, payment for meals may be chargeable on site depending on the meal plan for the home that has been booked. The tariff mentioned at the time of booking is inclusive of all taxes, duties, VAT, etc.

The amount of security deposit is decided by SaffronStays and varies for every single home. A home with more amenities will have a steep security deposit. You can check the security deposit amount on the listing page. The deposit is paid to SaffronStays, after booking confirmation and before or at the time of check-in.

SaffronStays collects a fixed amount for the duration of the stay as a guarantee in case any untoward incident takes place. It is deposited with SaffronStays after your booking is confirmed and before or at the time of check-in, and is refunded after check-out, less any amount applied towards damage to the property or its contents or other charges levied on the booking. The Security Deposit is distinct from the Booking Amount. See the Terms of Service for the full definition.

All online payments at SaffronStays are processed by Razorpay, which is certified for PCI-DSS compliance. When you pay, you enter your card, UPI or net-banking details on Razorpay's own payment page — those credentials never reach SaffronStays and we do not store them. We only receive the amount, the payment status and a gateway reference. On successful completion of the transaction an acknowledgement is displayed. See the Privacy Policy for what we do and do not hold.

Booking a home with SaffronStays is a simple three-step process. You search for your preferred listing, send a booking request for your preferred dates, and pay for your duration of stay.
Step 1: The first step towards booking your accommodation is to search a listing that satisfies all your preferences. Make use of the various filters provided by SaffronStays to narrow down your search.
Step 2: The next step is to send a booking request for SaffronStays to approve. The response time to a booking request is 24 hours.
Step 3: Once the request has been accepted you will receive a payment link. A booking is confirmed only once the entire Booking Amount, and the Security Deposit where one is specified, has been received — until then it is not a confirmed booking. If SaffronStays rejects the booking request, no amount is collected.
For any additional questions regarding booking you can contact us at book@saffronstays.com

Yes, you can always reach out to the SaffronStays team for any queries. You can write a mail to us on book@saffronstays.com or call us on (+91) 8291050012.

Yes, it is mandatory for SaffronStays users to register and create profiles. You must be 18 or older to hold an account, which is why we ask for your date of birth at sign-up. What we collect at registration and why is set out in the Privacy Policy .

If you must, you can cancel a booking by clicking on 'Cancel' button against the specific booking in Dashboard-->My Trips. Read the cancellations section to know more about SaffronStays' cancellations policy .

You can view all your bookings on your profile Dashboard under the My Trips tabs. You can sort this list of bookings with options such as rejected, upcoming, past, cancelled by host and pending approval. You can also view receipts of the transactions made and the messages exchanged for a particular booking, in this section.

House rules are simple to understand instructions set by SaffronStays for guests to follow. These rules are listed with accommodation details for Guests to learn beforehand. Consider it as a document containing 'what to do' and 'what not to do' related to the accommodation and your stay. Example: Please no smoking and drinking. If you're going to have any parties, give us a buzz and check if we're fine with it. Make yourself at home and treat it like your own home. Avoid smoking in the house; you can do that on the ground floor. Please be careful and do not break anything. If you do, let us know as soon as possible. Treat the place like your own.

When we creates a listing for our home, we provide the maximum number of Guests that the home can accommodate. The tariff stated on that listing is for that number of Guests. Extra persons will be charged extra. It's best to check the house rules / amenities listed in each Listing before sending a booking request.

In such a situation, please contact us on book@saffronstays.com or (+91) 8291050012 and check if the home can accommodate extra bedding for extra guests. In case of extra bedding charges, all payment must be made to SaffronStays prior to check-in. No refund for extra bedding charges shall be processed if informed within 2 days of check-in or after check-out.

In both cases you are notified via email. If your booking request is accepted, details of Caretaker such as first name, last name, phone number, email id, house rules, address and directions are shared with you. If rejected, only a rejection mail is sent on your email id registered with SaffronStays.

SaffronStays has a strict cancellation policy. To know more, read our Cancellation policy .

No, you cannot cancel a pending booking request.

Yes, you can cancel a confirmed booking. You may or may not be entitled to a refund of the payment already made by you depending on the Cancellation policy applicable. To cancel a booking request, go to your profile Dashboard --> My Trips and hit Cancel.

The Cancellation policy at SaffronStays has been specifically drafted to protect the interests of both the guest and the Home Owners. A nominal cancellation fee of 5% is charged for every refund processed by SaffronStays so as to cover the payment gateway charges and minimal processing fees. GST is charged on this amount at applicable rates.

Your account details, your booking details, the payment amount and status for each booking, any check-in details state hospitality law requires us to record, your messages to support, and device and usage data. Card, UPI and net-banking credentials are entered on Razorpay's own page and never reach us. The full list, and the reason for each, is in the Privacy Policy .

Under the Digital Personal Data Protection Act 2023 you can ask us for a summary of the data we hold about you and who we have shared it with, correct or complete it, have it erased, withdraw a consent you previously gave, or nominate someone to exercise these rights on your behalf if you die or become incapacitated. Erasure is subject to records we are legally required to keep, such as tax, GST and hospitality records. See the Privacy Policy to make a request.

Withdraw your consent at any time — it takes effect for marketing messages and for the analytics and advertising cookies switched on with it. Withdrawing consent does not affect a booking you have already made; we will still send the transactional messages needed to deliver your stay. You can also change your cookie choices from the 'Cookie preferences' link in the footer.

Our Grievance Officer & Data Protection Contact is Sarang Purundare, Chief Technology Officer. Write to privacy@saffronstays.com . We acknowledge within 72 hours and respond within 30 days. If you are not satisfied with our response, you may complain to the Data Protection Board of India. The full grievance process is in the Privacy Policy .