Guests are requested to read and understand the Cancellation, Refund, Relocation, Reschedulement and other Policies applicable before making a booking.
Please note, SaffronStays has a strict cancellation policy to protect the interests of both Guest(s) and Home Owner(s), alike.
In light of the threat of Covid-19, for ALL bookings with check-ins upto 15 April 2020, the following policies apply
In case of any change in group size, the extra bedding charges collected can be refunded if intimated to SaffronStays minimum 2 days prior to check-in. As with all refunds a 5% processing fee shall be levied for processing the refund. No refund for extra bedding charges shall be processed if informed within 2 days prior check-in or after check-in.
SaffronStays allows reshedulement only upto 15 days before the Date of Check-In (before 1 PM).
SaffronStays charges a 30% Reschedulement Charge + Taxes for any bookings that may have to be rescheduled.
If the tariff on the dates to which the booking is being rscheduled to, is higher than the tariffs of the original booking, the difference is payable to SaffronStays (along with applicable GST), along with the Reschedulement charge.
The new booking can be made on the same property during any non-peak weekdays, check-In applicable upto 2 months from the original Date of Check-In.
Reshedulement charge is applicable, every time the booking is rescheduled.
Relocation (to another Home) is not permitted, once a booking is confirmed.
Our standard check-in time is 1 pm and check-out time is 10 am.
We'd be happy to offer you a complimentary early check-in by 12 noon, provided there's no booking at the villa for the previous night. Please confirm with us a day prior to the check-in. In case you wish to avail an earlier check-in (earliest possible is 9:00 am), charges are applicable. The rate is 20% of the tariff for that night.
We'd be happy to offer a complimentary late check-out by 11:00 am if there's no booking at the villa on the day of your checkout. However, we can only let you know by 8 am on your checkout date as we do accept instant online and last-minute bookings.
In case you wish to avail a further extended checkout (post 11:00 am), charges are applicable. The rate is 20% of the tariff for that night for a Checkout up to 3 pm, and 40% upto 6 pm. Full night charges apply thereafter.
It is at the discretion of SaffronStays, whether to offer early check-in or late check-out.
In case of any refunds that SaffronStays owes Guest(s), the processing shall be completed within 5-7 working days.
A nominal cancellation fee of 5% shall be levied for processing refunds by SaffronStays. This is levied to cover payment gateway charges along with a minimal processing charge.