Policy centre

Cancellations, Refunds and related Policies

Guests are requested to read and understand the Cancellation, Refund, Relocation, Reschedulement and other Policies applicable before making a booking.

Please note, SaffronStays has a strict cancellation policy to protect the interests of both Guest(s) and Home Owner(s), alike.

Standard Cancellation Policy
  • In case a Guest has booked online on the website without any assistance from the Call Center, he/ she is entitled to a 24 hours FREE Cancellation policy from time of booking. Refunds into your bank accounts usually take 5-7 working days. This does not apply to a booking where Check-in date is 5 days from the date of confirmation of booking.
  • A Guest is entitled to a refund of 75% if he/she cancels the confirmed booking upto 15 days before the Date of Check-In (before 1 PM).
  • A Guest is entitled to a refund of 50% if he/she cancels the confirmed booking upto 7 days before the Date of Check-In (before 1 PM)
  • If the Guest cancels within 7 days of the Date of Check-In, he/she is entitled to no refund.
  • If the Guest has made a partial payment, he/she is entitled to no refund whatsoever.
  • Bookings for Xanadu Series Homes cannot be cancelled, rescheduled, and are non-refundable.
Special Covid19 Cancellation Policy (Bookings with check-ins upto 15 December 2020, except Xanadu Series Homes)

    In light of the threat of Covid-19, for ALL bookings with check-ins upto 15 December 2020, the following policies apply

  • Cancellations done 72 hours prior to check-in, Guest can choose to avail 90% refund OR opt to reschedule as per the existing reschedulement policy (without any reschedulement charges). Cancellation requests will be accepted upto 72 hours prior to check-in time of 1 PM.
  • Cancellations done within 72 hours prior to check-in, Guest can reschedule as per the existing reschedulement policy (with 10% reschedulement charges). Cancellation requests will be accepted within 24 hours prior to check-in time of 1 PM, else will be considered a no-show.
  • For this policy to be applicable, Guests need to provide a recent Covid19 positive certificate for any of the registered Guests.
  • In case of a booking being cancelled because of a lockdown imposed by local authorities or travel restrictions being introduced, Guests have a choice of taking a 75% refund (allow 5-7 working days please), or 100% in the Form of Travel credits (validity of 6 months from date of issuance).
  • If the Guest has made a partial payment, he/she is entitled to no refund whatsoever.
  • Bookings for Xanadu Series Homes cannot be cancelled, rescheduled, and are non-refundable.
Terms & Conditions
  • In case of any refunds that SaffronStays owes Guest(s), the processing shall be completed within 5-7 working days. A nominal cancellation fee of 5% shall be levied for refunds processed by SaffronStays. This is primarily levied to cover payment gateway charges and minimal processing charges.
  • GST at applicable rates will be charged on this cancellation fee.
  • A reservation is considered officially 'cancelled' when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Trips > Cancel, or he/she calls our Reservations Agent and confirms the same.
  • If the guest checks-in and decides to leave early, any refund of the accommodation fee and cleaning fee will be decided and settled as considered appropriate by SaffronStays.
  • Bookings for Xanadu Series Homes cannot be cancelled, rescheduled, and are non-refundable.
Refund for Extra Guests:

In case of any change in group size, the extra bedding charges collected can be refunded if intimated to SaffronStays minimum 2 days prior to check-in. As with all refunds a 5% processing fee shall be levied for processing the refund. No refund for extra bedding charges shall be processed if informed within 2 days prior check-in or after check-in.

Cancellation by SaffronStays: Saffronstays will provide one of the following options.
  1. SaffronStays reserves to right to cancel a booking
  2. Book an alternative comparable available Home
  3. SaffronStays shall offer Travel Credit (validity of 6 months from date of issuance) of the full amount paid + 10% value of the existing booking that may be redeemed while booking a new home.
  4. A full refund for the total amount paid. The refund shall be processed within 5-7 working days from the date of cancellation.
Reschedule Policy:

SaffronStays allows reshedulement only upto 15 days before the Date of Check-In (before 1 PM).

SaffronStays charges a 30% Reschedulement Charge + Taxes for any bookings that may have to be rescheduled.

If the tariff on the dates to which the booking is being rscheduled to, is higher than the tariffs of the original booking, the difference is payable to SaffronStays (along with applicable GST), along with the Reschedulement charge.

The new booking can be made on the same property during any non-peak weekdays, check-In applicable upto 2 months from the original Date of Check-In.

Reshedulement charge is applicable, every time the booking is rescheduled.

Relocation Policy:

Relocation (to another Home) is not permitted, once a booking is confirmed.

Early Check-in and Late Check-out Policy:

Our standard check-in time is 1 pm and check-out time is 10 am.

We'd be happy to offer you a complimentary early check-in by 12 noon, provided there's no booking at the villa for the previous night. Please confirm with us a day prior to the check-in. In case you wish to avail an earlier check-in (earliest possible is 9:00 am), charges are applicable. The rate is 20% of the tariff for that night.

We'd be happy to offer a complimentary late check-out by 11:00 am if there's no booking at the villa on the day of your checkout. However, we can only let you know by 8 am on your checkout date as we do accept instant online and last-minute bookings.

In case you wish to avail a further extended checkout (post 11:00 am), charges are applicable. The rate is 20% of the tariff for that night for a Checkout up to 3 pm, and 40% upto 6 pm. Full night charges apply thereafter.

It is at the discretion of SaffronStays, whether to offer early check-in or late check-out.

Processing Refunds

In case of any refunds that SaffronStays owes Guest(s), the processing shall be completed within 5-7 working days.

A nominal cancellation fee of 5% shall be levied for processing refunds by SaffronStays. This is levied to cover payment gateway charges along with a minimal processing charge.