Policy centre

Cancellations, Refunds and related Policies

Guests are requested to read and understand the Cancellation, Refund, Relocation, Reschedulement and other Policies applicable before making a booking.

Please note, SaffronStays has a strict cancellation policy to protect the interests of both Guest(s) and Home Owner(s), alike.

Cancellation Policy
  • In case a Guest has used a Coupon to make a booking online on the website, he/ she is entitled to a 24 hours FREE Cancellation policy.
  • A Guest is entitled to a refund of 75% if he/she cancels the confirmed booking upto 15 days before the Date of Check-In (before 1 PM).
  • A Guest is entitled to a refund of 50% if he/she cancels the confirmed booking upto 7 days before the Date of Check-In (before 1 PM)
  • If the Guest cancels within 7 days of the Date of Check-In, he/she is entitled to no refund.
Terms & Conditions
  • In case of any refunds that SaffronStays owes Guest(s), the processing shall be completed within 10-12 working days. A nominal cancellation fee of 5% shall be levied for refunds processed by SaffronStays. This is primarily levied to cover payment gateway charges and minimal processing charges.
  • Service tax at applicable rates will be charged on this cancellation fee.
  • A reservation is considered officially 'cancelled' when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Trips > Cancel, or he/she calls our Reservations Agent and confirms the same.
  • If there is a complaint from either party, notice must be given to SaffronStays within 24 hours of check-in. SaffronStays will mediate when necessary and both Guest(s) and Home Owner(s) are required to extend their full co-operation. SaffronStays has the final say in all disputes.
  • If the guest checks-in and decides to leave early, any refund of the accommodation fee and cleaning fee will be decided and settled as considered appropriate by SaffronStays.
Refund for Extra Guests:

In case of any change in group size, the extra bedding charges collected can be refunded if intimated to SaffronStays minimum 2 days prior to check-in. As with all refunds a 5% processing fee shall be levied for processing the refund. No refund for extra bedding charges shall be processed if informed within 2 days prior check-in or after check-in.

Cancellation by SaffronStays: Saffronstays will provide one of the following options.
  1. Book an alternative comparable available Home
  2. SaffronStays shall offer Travel Credit of the full amount paid + 10% value of the existing booking that may be redeemed while booking a new home.
  3. Claim a full refund for the total amount paid. The refund shall be processed within 10-12 working days from the date of cancellation.
Reschedule Policy:

SaffronStays allows reshedulement only upto 15 days before the Date of Check-In (before 1 PM).

SaffronStays charges a 30% Reschedulement Charge + Taxes for any bookings that may have to be rescheduled.

If the tariff on the dates to which the booking is being rscheduled to, is higher than the tariffs of the original booking, the difference is payable to SaffronStays (along with applicable GST), along with the Reschedulement charge.

The new booking can be made on the same property during any non-peak weekdays, check-In applicable upto 2 months from the original Date of Check-In.

Reshedulement charge is applicable, every time the booking is rescheduled.

Relocation Policy:

Relocation (to another Home) is not permitted, once a booking is confirmed.

Early Check-in and Late Check-out Policy:

Our standard check-in time is 1 pm and check-out time is 10 am.

We'd be happy to offer you a complimentary early check-in by 12 noon, provided there's no booking at the villa for the previous night. Please confirm with us a day prior to the check-in. In case you wish to avail an earlier check-in (earliest possible is 9:00 am), charges are applicable. The rate is 20% of the tariff for that night.

We'd be happy to offer a complimentary late check-out by 11:00 am if there's no booking at the villa on the day of your checkout. However, we can only let you know by 8 am on your checkout date as we do accept instant online and last-minute bookings.

In case you wish to avail a further extended checkout (post 11:00 am), charges are applicable. The rate is 20% of the tariff for that night for a Checkout up to 3 pm, and 40% upto 6 pm. Full night charges apply thereafter.

It is at the discretion of SaffronStays, whether to offer early check-in or late check-out.

Processing Refunds:

In case of any refunds that SaffronStays owes Guest(s), the processing shall be completed within 10-12 working days.

A nominal cancellation fee of 5% shall be levied for processing refunds by SaffronStays. This is levied to cover payment gateway charges along with a minimal processing charge.