Question 1

Can I book only one or two rooms, or do I need to book the entire Home?

Accepted Answer

No, you cannot book just one room. You would need to book the entire home.

Question 2

Is parking available onsite or nearby?

Accepted Answer

Free parking is available onsite, 7 to 10 cars can be parked.

Question 3

Is the villa suitable for a day picnic?

Accepted Answer

Yes, the home has a garden/lawn area and a swimming pool within the premises that could be used for outdoor picnic activities.
Meals will be provided on site at an additional charge (per person, per meal). 
During the day, washrooms, changing rooms with ensuite bathrooms and other amenities at the villa will be accessible for guests.

Question 4

Can I reserve your place for special functions such as engagement ceremony, a small wedding ceremony or a birthday party, etc?

Accepted Answer

Yes, we do allow events/shoots at the villa, subject to Home Owner's approval. Meals can be arranged at an additional cost (per person, per day). Please note that a maximum of 20 people can be accommodated in the villa for an overnight stay.

Access to the pool will be subject to home owner's approval. Depending on the event and its requirements, a refundable deposit and additional charges may be applied. Please note that loud music (if needed for your function) will only be permitted during certain hours. Any other permissions required for photo shoot/functions will need to be taken by the guests themselves.

If you wish to book our home for functions/shoots, please send a message to the host on our website or send us an email at book@saffronstays.com

Question 5

Is Driver and/or House-Help accommodation available?

Accepted Answer

Yes, driver and house-help accommodation is available.

Question 6

Are meals provided onsite? What are the charges?

Accepted Answer

We offer healthy home-cooked meals prepared using locally sourced fresh ingredients.

Tea/Coffee will be served during breakfast and high tea time. If you would like tea/coffee at any

other time of the day, it can be arranged at an additional charge.

Question 7

What is the type of cuisine served?

Accepted Answer

We offer authentic, home-fresh meals. We have a standard menu and our Care Team rep will help you craft the perfect combination once you have booked your stay. Please do share your meal preferences and dietary requirements, if any, when the team reaches out to you.

Question 8

Do you allow us to stock things in your fridge?

Accepted Answer

Yes, you can use the common fridge to store food/beverages.

Question 9

Is there an aquaguard for drinking water supply? Do we need to carry our own Mineral Water bottles or are these readily available at your villa?

Accepted Answer

Yes, we have a steady supply of filtered drinking water.

Question 10

Is Alcohol allowed? Are there any corkage charges?

Accepted Answer

Yes, alcohol consumption is permitted within limits. There are no corkage charges.

Question 11

If it is a self-catering villa, would you be able to arrange for a cook? What kind of cooking facilities are available?

Accepted Answer

No, this is not a self catering villa.

Question 12

Is outside food allowed? Are we allowed to cook ourselves?

Accepted Answer

Outside food is not allowed. Guests are not allowed to access the kitchen. However, mothers of infants or small children will have limited access to boil milk or prepare their kids meals.

Question 13

Do you allow loud music?

Accepted Answer

Given the location of our home, playing loud music is allowed within limit and during specific time/hours.

Guests are requested to respect our neighbours and keep the noise level mild and within the villa.

Question 14

Is smoking / alcohol consumption permitted?

Accepted Answer

No, smoking is strictly prohibited at this property. If you wish to smoke, there is a dedicated smoking area near the bonfire. Guests are requested to avoid smoking in rooms, decks, gardens, or any common area.

Alcohol consumption is permitted within limits. We do not encourage late-night revelry or loud music.

Question 15

What are the Check-in & Check-out timings? May I request for late check-outs or an early check-in?

Accepted Answer

Check-in time at 1 pm and check-out time is 10 am. Please note that check-out timings are strict as we need to ready the rooms for our next booking. Guests are requested to respect the timing of other guests as well. In case you wish to check in a little early or check out a little late, do inform us at the time of booking. Additional charges will be applied. Late check-out charges includes meals (lunch).

Question 16

What formalities are needed during check-in and check-out?

Accepted Answer

As required by law, all adults have to provide their government-approved Photo IDs (that clearly show their residential address) at the time of Check-in. Your co-operation is of utmost importance to us.

Question 17

Are we allowed to access all areas?

Accepted Answer

Yes. Guests are allowed to access all areas except the kitchen area and farm side area (after evening), guests are strictly prohibited from crossing into neighbouring properties under any circumstances. We request our guests to respect the privacy and personal space of our neighbours.

Question 18

If I'm driving, will there be any toll fees applicable?

Accepted Answer

Yes. Please note that toll charges are subject to change, depending on the authorities and the type of vehicle. Guests are requested to carry sufficient cash to cover the toll charge.

Question 19

How do we reach your villa by public transport?

Accepted Answer

The best way to reach our home is by a private car/ taxi. If you would like to travel by public transport, the best route would be:

Bus: 8.7 km from MSRTC Bus Depot Karjat
Train: 8 km from Karjat Junction
Air: 75.5 km from Mumbai International Airport

Question 20

We're planning to drive down. Are the roads good? Any specific things we need to know?

Accepted Answer

While roads connecting to the property are good, guests are advised to check the road and weather conditions before leaving for a road trip.

Question 21

Who manages the villa?

Accepted Answer

There is a caretaker onsite.

Question 22

Are stag groups allowed to book this home?

Accepted Answer

No. We do not allow stag groups to book this home.

Question 23

Can I reserve your Home for a Film/ Photo/ Advertisement shoot?

Accepted Answer

Yes, we do allow events/shoots at the villa, subject to Home Owner's approval. Meals can be arranged at an additional cost (per person, per day). Please note that a maximum of 20 people can be accommodated in the villa for an overnight stay.

Access to the pool will be subject to home owner's approval. Depending on the event and its requirements, a refundable deposit and additional charges may be applied. Please note that loud music (if needed for your function) will only be permitted during certain hours. Any other permissions required for photo shoot/functions will need to be taken by the guests themselves.

If you wish to book our home for functions/shoots, please send a message to the host on our website or send us an email at book@saffronstays.com

Question 24

What is the cancellation policy?

Accepted Answer

A Guest is entitled to a refund of 75% if he/she cancels the confirmed booking upto 15 days before the Date of Check-In (before 1 PM).
A Guest is entitled to a refund of 50% if he/she cancels the confirmed booking upto 7 days before the Date of Check-In (before 1 PM)
If the Guest cancels within 7 days of the Date of Check-In, he/she is entitled to no refund.

Question 25

Can I pay 50% now and pay the remaining 50% closer to the date?

Accepted Answer

Unfortunately, there is no option for part payment. Guests are required to pay 100% of the payment before check-in.

Question 26

How can I make a payment?

Accepted Answer

Once you have chosen your dates and your booking has been accepted, you will receive a payment link where the payment can be processed.

In case you're unable to make an online payment through the link, you could also deposit the cash in our bank account directly. We also offer other options like PayTM, NEFT/IMPS or UPI.

Question 27

How and when do I pay for the Security Deposit and how and when is it returned to me?

Accepted Answer

Security deposit is to be paid two days prior to check-in. If no damages are observed, the deposit will be returned during check-out itself or by NEFT within 5 business days after check-out.

Question 28

Does SaffronStays accept cash payments?

Accepted Answer

No. All payments for booking the villa, including meals, will have to be pre-paid prior to check-in. Security Deposit collected during booking will be returned during check-out or by NEFT within 5 business days after check-out, provided no damages are observed. To avoid inconvenience, we will not be accepting cash onsite for any reasons henceforth.

Please note: The Security Deposit is subject to change depending upon the number of nights and the group size. Please check with your holiday advisor at the time of booking.

Question 29

Can I redeem any offers while booking this home?

Accepted Answer

Yes. Members can redeem their nights, utilise their privileges or avail any offers while booking this home.

Question 30

Are there any resident pets on the property?

Accepted Answer

No

Question 31

Do guests have to pay extra for pets?

Accepted Answer

Pets will be charged at an additional cost of Rs. 1000 per pet. 
SaffronStays will offer a hamper which will include treats, a rope toy, a bow & a small shampoo bottle along with two bowls and a reusable mat.

Pet meals will be charged separately. A few options are as below:
i) Dahi
ii) Boiled chicken
iii) Boiled veggies
iv) Boiled rice
v) Boiled eggs

Question 32

What are the meal options for pets?

Accepted Answer

Pet meals will be charged separately. A few options are as below:
i) Dahi
ii) Boiled chicken
iii) Boiled veggies
iv) Boiled rice
v) Boiled eggs

Question 33

Do you provide food and water bowls for pets?

Accepted Answer

Pets will be charged at an additional cost of Rs. 1000 per pet. 
SaffronStays will offer a hamper which will include treats, a rope toy, a bow & a small shampoo bottle along with two bowls and a reusable mat.

Question 34

How many extra mattresses can be provided?

Accepted Answer

3 extra mattresses can be arranged onsite. Our home has adequate bed sheets, blankets and pillows for extra bedding.

Question 35

What type of beds, mattresses do you have?

Accepted Answer

Our bedrooms have lovely king-sized beds in two rooms and queen-sized bed in one room.

Question 36

Do you provide toiletries and bath towels?

Accepted Answer

Yes, we provide toiletries like body wash, shampoo and towels.

Question 37

Is the Home air-conditioned?

Accepted Answer

Yes, all of our bedrooms are air-conditioned. The living room also has an AC.

Question 38

Is there Internet/ 4G/ WiFi connection available onsite?

Accepted Answer

Yes, the villa has WiFi connection. There is adequate network connectivity, if not 4G then 3G.

Question 39

Does the villa face frequent power outages? Are there any invertors or gensets to address this issue?

Accepted Answer

Yes, we have a power backup (Genset and Inventor plus Solar) in case of rare occasions of power failure. Guests are requested to switch off the ACs during power outages as it consumes more power.

Question 40

Do you have a problem with mosquitoes? How do you deal with it to make our stay more comfortable?

Accepted Answer

All rooms have mosquito repellents. Guests are advised to shut the windows between 5:30 pm - 7:30 pm to avoid mosquitoes and insects from entering the home.

Question 41

Is there a security guard / watchman?

Accepted Answer

No. However, the caretaker lives onsite.

Question 42

Are the premises monitored using CCTVs?

Accepted Answer

Yes, there are CCTV cameras installed in the Pool area, Lawn, Parking, and Backyard/Storage Area. Private bedrooms and bathrooms are not monitored.

Question 43

Can stray dogs enter the premises?

Accepted Answer

No, the home is within a fenced area. However, should a stray dog enter, inform the caretaker and he will address the issue.

Question 44

Is there First-aid kit available at your Home?

Accepted Answer

Yes, we do have a first-aid kid onsite, stocked with Dettol, band-aids and over-the-counter medicines like Metacin, Crocin etc.

Question 45

Is the villa and its surroundings well lit up?

Accepted Answer

The villa is well lit up. There is enough lighting even in the surrounding areas i.e lawns, grounds.

Question 46

Is the property properly fenced? Is there a boundary wall?

Accepted Answer

Yes, our home has a fencing surrounding the premises.

Question 47

Is this home child-friendly?

Accepted Answer

Yes, our home is child friendly.

There is plenty of space to run around and many indoor activities that will keep your children occupied. We have a bag of diapers onsite (additional cost). The home has instead been stocked with board games such as Life, Monopoly, Chess, Carrom, Table Tennis and Darts. There is also a basic first-aid kit, stocked with Dettol, band-aids, etc., for minor injuries. Parents are advised to be cautious when allowing kids to run around.

Question 48

Is this home senior citizen friendly?

Accepted Answer

Yes, our home is senior citizen/elderly friendly.

The entire ground floor including verandahs and bedrooms of this home is easily accessible with 6 inch steps, an extra wide bathroom and a ramp. The home has 1 bedroom on the ground floor with a small set of steps that can be comfortably climbed. The other 2 bedrooms are on the first floor. All the bedrooms have private bathrooms, again easy to access at night without any supervision.

Upon special request, our caretakers can prepare Low Salt/ Low Spice/ Low Fat/ Low Sugar for senior citizens. These requests should be informed at the time of booking.

Question 49

Is the place pet-friendly?

Accepted Answer

Yes, the villa is pet-friendly.

Pets will be charged at an additional cost of Rs. 1000 per pet. 
SaffronStays will offer a hamper which will include treats, a rope toy, a bow & a small shampoo bottle along with two bowls and a reusable mat.

Pet meals will be charged separately. A few options are as below:
i) Dahi
ii) Boiled chicken
iii) Boiled veggies
iv) Boiled rice
v) Boiled eggs

Question 50

Is the villa wheelchair accessible?

Accepted Answer

Yes, our home is wheelchair accessible on ground floor with a wheelchair onsite.

Question 51

What can we do for fun around the property?

Accepted Answer

Explore the natural surroundings with a farm walk and fruit picking. Learn about organic and bed-raised farming.
Savour homemade meals and BBQ under the stars, followed by a cosy bonfire and stargazing from the verandah. The private pool, hammock, and resident cows provide more ways to connect with nature.
Nearby tourist attractions- Bhivgad Fort (2km), Vadap Waterfalls (3km), Bhivpuri Waterfalls (14km), N.D Studios (15km), Saltt Cafe (10.5km).

Question 52

Is there a beach close by and is it clean and safe?

Accepted Answer

No, there is no beach close by the property.

Question 53

Are there water bodies nearby (such as a pond/ river/ lake etc)?

Accepted Answer

Yes, there is a pond nearby. It is about 5 minutes walk from our home. The water body is safe but guests are advised to be careful around it.

Question 54

Is there a pool and what's the depth/ length of the pool?

Accepted Answer

Yes, there is a private pool swimming pool within the complex. Pool timings are between 9 am to 7 pm. The water is chlorinated and pool balls have been placed nearby for kids. As there is no lifeguard on hand, guests are advised to be cautious (especially around kids) and to refrain from swimming late at night.

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