Question 1

Can I book only one or two rooms, or do I need to book the entire Home?

Accepted Answer

No, you cannot book just one room. You would need to book the entire home.

Question 2

Is parking available onsite or nearby?

Accepted Answer

Free parking is available onsite (open free parking area).

Question 3

Is the villa suitable for a day picnic?

Accepted Answer

Yes, the home has a garden/lawn area within the premises that could be used for outdoor picnic activities. Meals will be provided on site at an additional charge (per person, per meal). Please note that the maximum capacity for an overnight stay is 6 people.

During the day, guests will be allowed to use the washrooms and other amenities at the villa. The home is also stocked with indoor games, etc.

Depending on the event, you are allowed to erect a small stage, stall or tent for your event purpose.

Question 4

Is Driver and/or House-Help accommodation available?

Accepted Answer

No, driver and house-help accommodation is not available.

Question 5

Are meals provided onsite? What are the charges?

Accepted Answer

No, meals are not provided. This is a self-catered stay, giving guests the flexibility to cook their own meals during the stay. The cottage features a fully equipped studio kitchen with essential appliances, including a microwave, toaster, and basic cooking setup.
Guests can either prepare their own meals or order from nearby restaurants, with food delivery services available in the area.

Question 6

Is outside food allowed? Are we allowed to cook ourselves?

Accepted Answer

Yes, outside food is allowed. Guests can have kitchen access, and they can order food in. Swiggy and Zomato are active in the area.

Question 7

Can I pay the caretaker some extra money and request the Cook to prepare fish or mutton dishes for us?

Accepted Answer

Yes. In case you would like the caretaker to cook a special dish, you can pay him for the actuals and cooking, cleaning fee on site, in cash. Please note that this will be subject to availability of ingredients.

Question 8

Is there an aquaguard for drinking water supply? Do we need to carry our own Mineral Water bottles or are these readily available at your villa?

Accepted Answer

Yes, we have a steady supply of filtered drinking water.

Question 9

Is Alcohol allowed? Are there any corkage charges?

Accepted Answer

Yes, alcohol consumption is permitted within limits. There are no corkage charges.

Question 10

If it is a self-catering villa, would you be able to arrange for a cook? What kind of cooking facilities are available?

Accepted Answer

This is a self-catered stay, giving guests the flexibility to cook their own meals during the stay. The cottage features a fully equipped studio kitchen with essential appliances, including a microwave, toaster, and basic cooking setup.
Guests can either prepare their own meals or order from nearby restaurants, with food delivery services available in the area.

Question 11

Do you allow us to stock things in your fridge?

Accepted Answer

Yes, you can use your private fridge present in the kitchen to store food/beverages.

Question 12

Do you allow loud music?

Accepted Answer

Guests are requested to respect our neighbours and keep the noise level mild and within the villa.

Question 13

Is smoking / alcohol consumption permitted?

Accepted Answer

Yes, smoking is allowed but strictly not inside the home. If you wish to smoke, please do so outside in the garden/lawn area. 
Alcohol consumption is permitted within limits. We do not encourage late night revelry or loud music.

Question 14

What are the Check-in & Check-out timings? May I request for late check-outs or an early check-in?

Accepted Answer

Check-in time at 1 pm and check-out time is 10 am. Please note that check-out timings are strict as we need to ready the rooms for our next booking. Guests are requested to respect the timing of other guests as well. In case you wish to check in a little early or check out a little late, do inform us at the time of booking. Additional charges will be applied. Late check-out charges includes meals (lunch).

Question 15

What formalities are needed during check-in and check-out?

Accepted Answer

As required by law, all adults have to provide their government-approved Photo IDs (that clearly show their residential address) at the time of Check-in. Your co-operation is of utmost importance to us.

Question 16

Are we allowed to access all areas?

Accepted Answer

No. Guests will only be able to access common areas on the property such as the garden and pool

Guests are strictly prohibited from crossing into neighbouring properties under any circumstances. We request our guests to respect the privacy and personal space of our neighbours.

Question 17

We're planning to drive down. Are the roads good? Any specific things we need to know?

Accepted Answer

While roads connecting to the property are good just the final curve to the property is bit steep. Guests are advised to check the road and weather conditions before leaving for a road trip.

Question 18

How do we reach your villa by public transport?

Accepted Answer

By Air
The nearest airport is Jolly Grant Airport, located approximately 38 km from the property. Guests can hire a taxi from the airport for a comfortable drive of about 1.5 hours to reach the villa.

By Train
The closest railway station is Dehradun Railway Station, which is about 16 km away. Taxis and app-based cabs are easily available outside the station.

Question 19

Are stag groups allowed to book this home?

Accepted Answer

Yes. We do allow stag groups to book this home.

Question 20

Who manages the villa?

Accepted Answer

There is a caretaker onsite.

Question 21

Can I reserve your Home for a Film/ Photo/ Advertisement shoot?

Accepted Answer

Yes, we do allow events/shoots at the villa, subject to Home Owner's approval. Meals can be arranged at an additional cost (per person, per day). Please note that a maximum of X people can be accommodated in the villa for an overnight stay. 

Access to the pool will be subject to home owner's approval. Depending on the event and its requirements, a refundable deposit and additional charges may be applied. Please note that loud music (if needed for your function) will only be permitted during certain hours. Any other permissions required for photo shoot/functions will need to be taken by the guests themselves. 

If you wish to book our home for functions/shoots, please send a message to the host on our website or send us an email at book@saffronstays.com

Question 22

What is the cancellation policy?

Accepted Answer

A Guest is entitled to a refund of 75% if he/she cancels the confirmed booking upto 15 days before the Date of Check-In (before 1 PM).
A Guest is entitled to a refund of 50% if he/she cancels the confirmed booking upto 7 days before the Date of Check-In (before 1 PM)
If the Guest cancels within 7 days of the Date of Check-In, he/she is entitled to no refund.

Question 23

Can I pay 50% now and pay the remaining 50% closer to the date?

Accepted Answer

Unfortunately, there is no option for part payment. Guests are required to pay 100% of the payment before check-in.

Question 24

How can I make a payment?

Accepted Answer

Once you have chosen your dates and your booking has been accepted, you will receive a payment link where the payment can be processed.

In case you're unable to make an online payment through the link, you could also deposit the cash in our bank account directly. We also offer other options like PayTM, NEFT/IMPS or UPI.

Question 25

How and when do I pay for the Security Deposit and how and when is it returned to me?

Accepted Answer

Security deposit is to be paid two days prior to check-in. If no damages are observed, the deposit will be returned during check-out itself or by NEFT within 5 business days after check-out.

Question 26

Can I redeem any offers while booking this home?

Accepted Answer

Yes/No. Members can/cannot redeem their nights, utilise their privileges and avail any offers while booking this home.

Question 27

Does SaffronStays accept cash payments?

Accepted Answer

No. All payments for booking the villa, including meals, will have to be pre-paid prior to check-in. Security Deposit collected during booking will be returned during check-out or by NEFT within 5 business days after check-out, provided no damages are observed. To avoid inconvenience, we will not be accepting cash onsite for any reasons henceforth.

Please note: The Security Deposit is subject to change depending upon the number of nights and the group size. Please check with your holiday advisor at the time of booking.

Question 28

Do guests have to pay extra for pets?

Accepted Answer

Yes. Guests have to pay Rs 800 per pet.

Question 29

How many extra mattresses can be provided?

Accepted Answer

No, extra mattresses can be arranged onsite. Our home has adequate bed sheets, blankets and pillows for extra bedding.

Question 30

Do you provide toiletries and bath towels?

Accepted Answer

Yes, we provide toiletries like soap, shampoo, hair conditioner and towels.

Question 31

Is the Home air-conditioned?

Accepted Answer

Yes, all of our bedrooms are air-conditioned. The living room also has an AC.

Question 32

Is there Internet/ 4G/ WiFi connection available onsite?

Accepted Answer

Yes/No, the villa has/does not have WiFi connection. There is adequate network connectivity, if not 4G then 3G.

Question 33

What type of beds, mattresses do you have?

Accepted Answer

Our bedrooms have lovely king-sized beds. 8 inches spring mattresses.

Question 34

Are the premises monitored using CCTVs?

Accepted Answer

Yes, there are CCTV cameras installed in the living room, common areas and outside sections. Private bedrooms and bathrooms are not monitored.

Question 35

Can stray dogs enter the premises?

Accepted Answer

No, the home is within a fenced area. However, should a stray dog enter, inform the caretaker and he will address the issue.

Question 36

Is the property properly fenced? Is there a boundary wall?

Accepted Answer

Yes, our home has a stone wall surrounding the premises.

Question 37

Is the villa and its surroundings well lit up?

Accepted Answer

The villa is well lit up. There is enough lighting even in the surrounding areas i.e lawns, grounds.

Question 38

Is there First-aid kit available at your Home?

Accepted Answer

Yes, we do have a first-aid kid onsite, stocked with Dettol, band-aids and over-the-counter medicines like Metacin, Crocin etc.

Question 39

How do I get there?

Accepted Answer

By Air
The nearest airport is Jolly Grant Airport, located approximately 38 km from the property. Guests can hire a taxi from the airport for a comfortable drive of about 1.5 hours to reach the villa.

By Train
The closest railway station is Dehradun Railway Station, which is about 16 km away. Taxis and app-based cabs are easily available outside the station.

By Road
Guests can reach the property by self-drive or taxi via Rajpur Road. The roads leading to the property are in normal driving condition and easily accessible by all vehicles although a final curve towards the property is steep, please drive carefully. The villa is approximately 12 km from Dehradun Clock Tower, making it convenient to reach from the city.

Question 40

Is the place pet-friendly?

Accepted Answer

Yes, this is a pet-friendly villa. Pets will be charged at an additional cost of Rs. 500 per pet. A refundable deposit may also be applied. Pets are not allowed on any of the furniture and will be restricted to the verandah area. Pet owners need to carry along food and bedding for their pets.

OR 

No, this home is not pet-friendly. You can browse other pet-friendly homes on the website.

Question 41

What can we do for fun around the property?

Accepted Answer

Drive to Mussoorie (around 35 km) for scenic hill views, café hopping, and visits to Mall Road and Kempty Falls
Explore the forest trails and quiet surroundings near Chandrabhani Forest Reserve for peaceful nature walks and birdwatching
Visit the nearby Tons river for a relaxed riverside outing and moments close to nature
Head to Abhimanyu Cricket Academy (approx. 20 km) for a quick visit to one of the region’s well-known sports academies
Spend time exploring cafés and restaurants around Rajpur Road in Dehradun for relaxed meals and local flavours

Question 42

Is there a pool and what's the depth/ length of the pool?

Accepted Answer

Yes, there is a shared swimming pool within the complex. Pool timings are between 9 am to 7 pm. The water is chlorinated and pool balls have been placed nearby for kids. As there is no lifeguard on hand, guests are advised to be cautious (especially around kids) and to refrain from swimming late at night.

SaffronStays Petals – Musk Rose Cottage

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