Can I book only one or two rooms, or do I need to book the entire Home?

No, you cannot book just one room. You would need to book the entire home.

Can I book only one or two rooms, or do I need to book the entire Home?

No, you cannot book just one room. You would need to book the entire home.

Is parking available onsite or nearby?

Free onsite parking is available with space for up to two cars.

Is outside food allowed? Are we allowed to cook ourselves?

Outside food is allowed in the villa. If you wish to use the kitchen, Kitchen usage charges are INR 2000 per day.

Do you allow us to stock things in your fridge?

Yes, you can use the common fridge to store food/beverages.

Is there an aquaguard for drinking water supply? Do we need to carry our own Mineral Water bottles or are these readily available at your villa?

Yes, we have a steady supply of filtered drinking water.

Is Alcohol allowed? Are there any corkage charges?

Yes, alcohol consumption is permitted within limits. There are no corkage charges.

If it is a self-catering villa, would you be able to arrange for a cook?

Yes, a private chef can be hired for an additional fee of 3000 plus taxes per day. Additionally, the kitchen is accessible for your use. A fee for cleaning and kitchen usage must be paid in cash to the on-site caretaker. A microwave is provided in the villa for your convenience.

Do you allow loud music?

Given the location of our home, playing loud music is allowed within limit and during specific time/hours. Guests are requested to respect our neighbours and keep the noise level mild and within the villa.

Is smoking / alcohol consumption permitted?

Smoking strictly prohibited inside the home; it is allowed only in outdoor areas. Alcohol consumption within limits is permitted, but we discourage late-night revelry and loud music.

What are the Check-in & Check-out timings? May I request for late check-outs or an early check-in?

Check-in time at 2 pm and check-out time is 11 am. Please note that check-out timings are strict as we need to ready the rooms for our next booking. Guests are requested to respect the timing of other guests as well. In case you wish to check in a little early or check out a little late, do inform us at the time of booking. Additional charges will be applied.

What formalities are needed during check-in and check-out?

As required by law, all guests have to provide their government-approved Photo IDs (that clearly show their residential address) at the time of Check-in. Your co-operation is of utmost importance to us.

Are we allowed to access all areas?

No. Guests will only be able to access common areas on the property such as the living room, garden, private pool (if any), etc. Guests are strictly prohibited from crossing into neighboring properties under any circumstances. We request our guests to respect the privacy and personal space of our neighbours.

We're planning to drive down. Are the roads good? Any specific things we need to know?

The roads to our property are good, but we recommend checking weather conditions before your trip. Our home is cool and breezy year-round, making it a perfect destination anytime.

How do we reach your villa by public transport?

Nearest Railway Stations are Madgaon Railway Station: Distance- 50 kms, 1 hour 33 mins: Vasco Da Gama Railway Station: Distance- 39kms, 1 hour 20 mins; By Air: The closest airport is Manohar International Airport - Goa Airport (GOX).

Can I reserve your Home for a Film/ Photo/ Advertisement shoot?

Events are allowed only with prior notice and approval. Meals are available at an extra cost per person per day. The villa accommodates upto 8 people overnight. Pool access and loud music (during limited hours) require approval. Additional charges and a refundable deposit may apply. Guests must obtain necessary permissions for shoots/functions. To book, contact us on our website or email us at book@saffronstays.com.

What is the cancellation policy?

If the Guest cancels the booking anywhere before 21 days before the check-in date, they are entitled to a 100% refund. If the Guest cancels the booking anywhere between 21-11 days before the check-in date, they are entitled to a 50% refund. For any cancellations made after 11 days to the check-in date, there would be no refund. If the Guest has made a partial payment, he/ she is not entitled to any refund whatsoever. All cancellation policies are overridden if a guest uses the “NOCANCEL” coupon while booking. The guest is not entitled to any refund and will have to pay a 100% rescheduling fee in the event of the same. Cancellations for peak dates such as Independence Day (15th Aug), Diwali (29th Oct to 10th Nov), Christmas and New Year (24th Dec to 2nd Jan), and Republic Day (26th Jan) will not be accepted. A nominal 2.75% convenience fee would be deducted from the refund amount for processing of the cancellation.

Can I pay 50% now and pay the remaining 50% closer to the date?

Unfortunately, there is no option for part payment. Guests are required to pay 100% of the payment before check-in.

How can I make a payment?

Once you have chosen your dates and your booking has been accepted, you will receive a payment link where the payment can be processed. In case you're unable to make an online payment through the link, you could also deposit the cash in our bank account directly. We also offer other options like PayTM, NEFT/IMPS or UPI.

How and when do I pay for the Security Deposit and how and when is it returned to me?

Security deposit is to be paid two days prior to check-in. If no damages are observed, the deposit will be returned during check-out itself or by NEFT within 5 business days after check-out.

Does SaffronStays accept cash payments?

No. All payments for booking the villa, including meals, will have to be pre-paid prior to check-in. Security Deposit collected during booking will be returned during check-out or by NEFT within 5 business days after check-out, provided no damages are observed. To avoid inconvenience, we will not be accepting cash onsite for any reasons henceforth. Please note: The Security Deposit is subject to change depending upon the number of nights and the group size. Please check with your holiday advisor at the time of booking.

How many extra mattresses can be provided?

2 extra mattresses can be arranged onsite. Our home has adequate bed sheets, blankets, and pillows for extra bedding.

What type of beds do you have?

Our bedrooms have lovely queen-sized beds.

Do you provide toiletries and bath towels?

Yes, we provide toiletries like body wash, shampoo, and towels.

Is the Home air-conditioned?

Yes, all of our bedrooms, as well as the dining and living areas, are air-conditioned.

Is there Internet/ 4G/ WiFi connection available onsite?

Yes, the villa has a WiFi connection. There is adequate network connectivity, if not 4G then 3G.

Does the villa face frequent power outages? Are there any invertors or gensets to address this issue?

We have a backup inverter in case of rare occasions of power failure. Guests are requested to switch off the ACs during power outages as it consume more power.

Do you have a problem with mosquitoes? How do you deal with it to make our stay more comfortable?

All rooms have mosquito repellents. Guests are advised to shut the windows between 5:30 pm - 7:30 pm to avoid mosquitoes and insects from entering the home.

Are the premises monitored using CCTVs?

Yes, there are CCTVs in the common areas and outside sections. Private bedrooms and bathrooms are not monitored.

Is there First-aid kit available at your Home?

Yes, we do have a first-aid kid onsite, stocked with Dettol, band-aids and over-the-counter medicines like Metacin, Crocin etc.

Is the villa and its surroundings well lit up?

The villa is well lit up. There is enough lighting even in the surrounding areas i.e lawns, grounds.

You can take a Cab from MOPA Airport or Thivim Railway Station.

Is this home child-friendly?

Yes, our home is child-friendly with plenty of space for running around and numerous indoor activities to keep your children entertained. However, we advise parents to be cautious when allowing kids to run around.

Is this home senior citizen friendly?

Yes, our home is senior citizen/elderly friendly. The home has a bedrooms on the ground floor with a small set of steps that can be comfortably climbed.