Is Driver and/or House-Help accommodation available?

No, driver and house-help accommodation is not available.

Is parking available onsite or nearby?

The parking fee is Rs. 100 per day, and the space can accommodate up to four cars. The distance from the parking area to the villa is 1.5 kms.

Is outside food allowed? Are we allowed to cook ourselves?

Guests are not allowed to access the kitchen. Mothers of infants or small children can seek assistance from the staff to boil milk or prepare kids meals. The property features a café and restaurants on-site, with outside food not allowed.

Do you allow us to stock things in your fridge?

No, there isn't a common fridge available at the villa.

Is Alcohol allowed? Are there any corkage charges?

Yes, alcohol consumption is permitted within limits. There are no corkage charges.

Do you allow loud music?

Given the location of our home, playing loud music is allowed within limit and during specific time/hours. Guests are requested to respect our neighbours and keep the noise level mild and within the villa.

Is smoking / alcohol consumption permitted?

Yes, smoking is allowed but strictly not inside the home. If you wish to smoke, please do so outside in the balcony. Alcohol consumption is permitted within limits in rooms/balcony only. We do not encourage late night revelry or loud music.

What are the Check-in & Check-out timings? May I request for late check-outs or an early check-in?

Check-in time at 1 pm and check-out time is 10 am. Please note that check-out timings are strict as we need to ready the rooms for our next booking. Guests are requested to respect the timing of other guests as well. In case you wish to check in a little early or check out a little late, do inform us at the time of booking. Additional charges will be applied.

What formalities are needed during check-in and check-out?

As required by law, all adults have to provide their government-approved Photo IDs (that clearly show their residential address) at the time of Check-in. Your co-operation is of utmost importance to us.

Are we allowed to access all areas?

No. Guests will only be able to access common areas on the property such as the living room, cafe, swimming pool, etc. Guests are strictly prohibited from crossing into neighboring properties under any circumstances. We request our guests to respect the privacy and personal space of our neighbours.

We're planning to drive down. Are the roads good? Any specific things we need to know?

While roads connecting to the property are good, guests are advised to check the road and weather conditions before leaving for a road trip. Our home is cool and breezy round the year, so you could visit at anytime.

How do we reach your villa by public transport?

The best way to reach our home is by a private car/ taxi.

Can I reserve your Home for a Film/ Photo/ Advertisement shoot?

Yes, we do allow events/shoots at the villa, subject to Home Owner's approval. Meals can be arranged at an additional cost (per person, per day). Please note that a maximum of X people can be accommodated in the villa for an overnight stay. Access to the pool will be subject to home owner's approval. Depending on the event and its requirements, a refundable deposit and additional charges may be applied. Please note that loud music (if needed for your function) will only be permitted during certain hours. Any other permissions required for photo shoot/functions will need to be taken by the guests themselves. If you wish to book our home for functions/shoots, please send a message to the host on our website or send us an email at book@saffronstays.com

Are stag groups allowed to book this home?

No. We do not allow stag groups to book this home.

What is the cancellation policy?

A Guest is entitled to a refund of 75% if he/she cancels the confirmed booking upto 15 days before the Date of Check-In (before 1 PM). A Guest is entitled to a refund of 50% if he/she cancels the confirmed booking upto 7 days before the Date of Check-In (before 1 PM) If the Guest cancels within 7 days of the Date of Check-In, he/she is entitled to no refund.

How can I make a payment?

Once you have chosen your dates and your booking has been accepted, you will receive a payment link where the payment can be processed. In case you're unable to make an online payment through the link, you could also deposit the cash in our bank account directly. We also offer other options like PayTM, NEFT/IMPS or UPI.

Can I pay 50% now and pay the remaining 50% closer to the date?

Unfortunately, there is no option for part payment. Guests are required to pay 100% of the payment before check-in.

How and when do I pay for the Security Deposit and how and when is it returned to me?

Security deposit is to be paid two days prior to check-in. If no damages are observed, the deposit will be returned during check-out itself or by NEFT within 5 business days after check-out.

Can I redeem any offers while booking this home?

Yes/No. Members can/cannot redeem their nights, utilise their privileges and avail any offers while booking this home.

Does SaffronStays accept cash payments?

No. All payments for booking the villa, including meals, will have to be pre-paid prior to check-in. Security Deposit collected during booking will be returned during check-out or by NEFT within 5 business days after check-out, provided no damages are observed. To avoid inconvenience, we will not be accepting cash onsite for any reasons henceforth. Please note: The Security Deposit is subject to change depending upon the number of nights and the group size. Please check with your holiday advisor at the time of booking.

How many extra mattresses can be provided?

Yes, extra mattresses can be arranged onsite. Our home has adequate bed sheets, blankets and pillows for extra bedding.

What type of beds, mattresses do you have?

Our bedrooms have lovely king-sized beds.

Do you provide toiletries and bath towels?

Yes, we provide toiletries like hand wash, body wash, shampoo, and towels.

Is the Home air-conditioned?

Our home is surrounded by greenery and it is cool throughout the day. The bedroom is not air-conditioned.

Is there Internet/ 4G/ WiFi connection available onsite?

No, the villa does not have WiFi connection.

Does the villa face frequent power outages? Are there any invertors or gensets to address this issue?

Yes, we have a backup inverter in case of rare occasions of power failure. Guests are requested to switch off the ACs during power outages as it consumes more power.

Do you have a problem with mosquitoes? How do you deal with it to make our stay more comfortable?

Guests are advised to shut the windows between 5:30 pm - 7:30 pm to avoid mosquitoes and insects from entering the home.

Is there a security guard / watchman?

Yes, caretaker is always available on site.

Are the premises monitored using CCTVs?

Yes, there are CCTV cameras installed in the living room, common areas and outside sections. Private bedrooms and bathrooms are not monitored.

Can stray dogs enter the premises?

No, the home is within a fenced area. However, should a stray dog enter, inform the caretaker and he will address the issue.

Is the property properly fenced? Is there a boundary wall?

Yes, our home has wooden block surrounding the premises.

Is there First-aid kit available at your Home?

Yes, we do have a first-aid kid onsite, stocked with Dettol, band-aids and over-the-counter medicines like Metacin, Crocin etc.

Is the villa and its surroundings well lit up?

The villa is well lit up. There is enough lighting even in the surrounding areas i.e lawns, grounds.

Arrive at the Taleru Boating Point via taxi or bus, followed by a speed boat ride to reach the property. Near by Airport : Gaggal Airport Kangra-123 Km and Amritsar Airport- 223 Km Near by Railway Station : Pathankot Railway station- 97 Km

Is this home child-friendly?

Yes, our home is child friendly. There is plenty of space to run around and many indoor activities that will keep your children occupied. The home has instead been stocked with board games such as Uno cards, Chess, Carrom and pool table. There is also a basic first-aid kit, stocked with Dettol, band-aids, etc., for minor injuries. Parents are advised to be cautious when allowing kids to run around.