Question 1

Can I book only one or two rooms, or do I need to book the entire Home?

Accepted Answer

This villa has 1 bedroom that can be booked. Depending upon the number of people travelling with you you can also book Mystic Homes ~ Pine Valley and Wood and Mystic Homes ~ Suite Wood on the same estate. Guests can connect with the team to book more rooms for larger groups.

Question 2

Is parking available onsite or nearby?

Accepted Answer

Free parking is available in common parking area shared with other guests, 2 cars can be parked onsite.

Question 3

Is Driver and/or House-Help accommodation available?

Accepted Answer

Yes, driver accommodation is available. Charges for the same are Rs. 1500 per person per night.  This does not include meals. Additional charges for meals to be paid to the caretaker onsite, in cash.

Question 4

What is the type of cuisine served?

Accepted Answer

We offer authentic, home-fresh meals. We have a standard menu and our Care Team rep will help you craft the perfect combination once you have booked your stay. Please do share your meal preferences and dietary requirements, if any, when the team reaches out to you.

Question 5

Is outside food allowed? Are we allowed to cook ourselves?

Accepted Answer

Guests are not allowed to access the kitchen. However, mothers of infants or small children will have limited access to boil milk or prepare their kids meals.

Question 6

Do you allow us to stock things in your fridge?

Accepted Answer

Yes, you can use the common fridge to store food/beverages.

Question 7

Is there an aquaguard for drinking water supply? Do we need to carry our own Mineral Water bottles or are these readily available at your villa?

Accepted Answer

Yes, we have a steady supply of filtered drinking water.

Question 8

Is Alcohol allowed? Are there any corkage charges?

Accepted Answer

Yes, alcohol consumption is permitted within limits. There are no corkage charges.

Question 9

Are meals provided onsite? What are the charges?

Accepted Answer

We offer healthy home-cooked meals prepared using locally sourced fresh ingredients. Tea/Coffee will be served during breakfast and high tea time. If you would like tea/coffee at any other time of the day, it can be arranged at an additional charge.

Food can be ordered from the 'À la carte" menu available on-site.

Question 10

Do you allow loud music?

Accepted Answer

Given the location of our home, playing loud music is allowed within limit and during specific time/hours.

Guests are requested to respect our neighbours and keep the noise level mild and within the villa.

Question 11

Is smoking / alcohol consumption permitted?

Accepted Answer

Yes, smoking is allowed but strictly not inside the home. If you wish to smoke, please do so outside in the garden/lawn area. 
Alcohol consumption is permitted within limits. We do not encourage late night revelry or loud music.

Question 12

What are the Check-in & Check-out timings? May I request for late check-outs or an early check-in?

Accepted Answer

Check-in time at 1 pm and check-out time is 10 am. Please note that check-out timings are strict as we need to ready the rooms for our next booking. Guests are requested to respect the timing of other guests as well. In case you wish to check in a little early or check out a little late, do inform us at the time of booking. Additional charges will be applied. Late check-out charges includes meals (lunch).

Question 13

What formalities are needed during check-in and check-out?

Accepted Answer

As required by law, all adults have to provide their government-approved Photo IDs (that clearly show their residential address) at the time of Check-in. Your co-operation is of utmost importance to us.

Question 14

Are we allowed to access all areas?

Accepted Answer

No. Guests will only be able to access common areas on the property such as the garden.
Guests are strictly prohibited from crossing into neighbouring properties under any circumstances. We request our guests to respect the privacy and personal space of our neighbours.

Question 15

We're planning to drive down. Are the roads good? Any specific things we need to know?

Accepted Answer

While roads connecting to the property are good, guests are advised to check the road and weather conditions before leaving for a road trip. 

Our home is cool and breezy round the year, so you could visit at anytime.

Question 16

How do we reach your villa by public transport?

Accepted Answer

The best way to reach our home is by a private car/ taxi. If you would like to travel by public transport, the best route would be:

Bus: State Transport buses
Train: The closest railway station is Dehradun Railway Station (16 km) 
Air: The closest airport is Jolly Grant Airport (40 km )

Question 17

If I'm driving, will there be any toll fees applicable?

Accepted Answer

Yes. Please note that toll charges are subject to change, depending on the authorities and the type of vehicle. Guests are requested to carry sufficient cash to cover the toll charge.

Question 18

Are stag groups allowed to book this home?

Accepted Answer

We allow bachelor groups and stags bookings.

Question 19

What is the cancellation policy?

Accepted Answer

A Guest is entitled to a refund of 75% if he/she cancels the confirmed booking upto 15 days before the Date of Check-In (before 1 PM).
A Guest is entitled to a refund of 50% if he/she cancels the confirmed booking upto 7 days before the Date of Check-In (before 1 PM)
If the Guest cancels within 7 days of the Date of Check-In, he/she is entitled to no refund.

Question 20

Can I pay 50% now and pay the remaining 50% closer to the date?

Accepted Answer

Unfortunately, there is no option for part payment. Guests are required to pay 100% of the payment before check-in.

Question 21

How can I make a payment?

Accepted Answer

Once you have chosen your dates and your booking has been accepted, you will receive a payment link where the payment can be processed.

In case you're unable to make an online payment through the link, you could also deposit the cash in our bank account directly. We also offer other options like PayTM, NEFT/IMPS or UPI.

Question 22

How and when do I pay for the Security Deposit and how and when is it returned to me?

Accepted Answer

Security deposit is to be paid two days prior to check-in. If no damages are observed, the deposit will be returned during check-out itself or by NEFT within 5 business days after check-out.

Question 23

Can I redeem any offers while booking this home?

Accepted Answer

Yes. Members can redeem their nights, utilise their privileges or avail any offers while booking this home.

Question 24

Does SaffronStays accept cash payments?

Accepted Answer

No. All payments for booking the villa, including meals, will have to be pre-paid prior to check-in. Security Deposit collected during booking will be returned during check-out or by NEFT within 5 business days after check-out, provided no damages are observed. To avoid inconvenience, we will not be accepting cash onsite for any reasons henceforth.

Please note: The Security Deposit is subject to change depending upon the number of nights and the group size. Please check with your holiday advisor at the time of booking.

Question 25

Do guests have to pay extra for pets?

Accepted Answer

Yes. Guests have to pay Rs 500 per pet per day.

Question 26

Are pets allowed inside the room?

Accepted Answer

Yes. Pets are allowed in the bedroom, but not inside the bathroom. Guests must be responsible for their pets and any damage caused to the property shall be deducted from the Security Deposit.

Question 27

Are there any resident pets on the property?

Accepted Answer

No there are no pets on property

Question 28

What facility do you provide for pet hygiene?

Accepted Answer

Pet parents must clean up themselves. We have a water outlet outside each room to wash off any sand or mud from a pet, along with a towel. Guests are requested to carry their own medication for the pets. No bathing facility for pets is provided for pets in our homes.

Question 29

What flooring do you have in pet-friendly rooms?

Accepted Answer

We have wooden flooring in our pet-friendly rooms for the comfort of the animals and housekeeping staff.

Question 30

How many extra mattresses can be provided?

Accepted Answer

1 extra mattress can be arranged onsite. Our home has adequate bed sheets, blankets and pillows for extra bedding.

Question 31

What type of beds, mattresses do you have?

Accepted Answer

Our bedrooms have lovely queen-sized beds.

Question 32

Do you provide toiletries and bath towels?

Accepted Answer

Yes, we provide toiletries like soap, shampoo, and towels.

Question 33

Is the Home air-conditioned?

Accepted Answer

Yes, Bedroom is air-conditioned.

Question 34

Is there Internet/ 4G/ WiFi connection available onsite?

Accepted Answer

Yes, the villa has a WiFi connection. There is adequate network connectivity, if not 4G then 3G.

Question 35

Do you have a problem with mosquitoes? How do you deal with it to make our stay more comfortable?

Accepted Answer

All rooms have mosquito repellents. Guests are advised to shut the windows between 5:30 pm - 7:30 pm to avoid mosquitoes and insects from entering the home.

Question 36

Does the villa face frequent power outages? Are there any invertors or gensets to address this issue?

Accepted Answer

Yes, we have a backup inverter in case of rare occasions of power failure. Guests are requested to switch off the ACs during power outages as it consumes more power.

Question 37

Is there a security guard / watchman?

Accepted Answer

Yes. The home is located within a gated complex.

Question 38

Are the premises monitored using CCTVs?

Accepted Answer

Yes, there are CCTV cameras installed in common areas and outside sections. Private bedrooms and bathrooms are not monitored.

Question 39

Can stray dogs enter the premises?

Accepted Answer

No, the home is within a fenced area. However, should a stray dog enter, inform the caretaker and he will address the issue.

Question 40

Is the property properly fenced? Is there a boundary wall?

Accepted Answer

Yes, our home has a stone wall surrounding the premises.

Question 41

Is there First-aid kit available at your Home?

Accepted Answer

Yes, we do have a first-aid kid onsite, stocked with Dettol, band-aids and over-the-counter medicines like Metacin, Crocin etc.

Question 42

Is the villa and its surroundings well lit up?

Accepted Answer

The villa is well lit up. There is enough lighting even in the surrounding areas i.e lawns, grounds.

Question 43

How do I get there?

Accepted Answer

Located an hour away from the Jolly Grant International Airport the home is easily accessible by taxi.

Question 44

Is this home child-friendly?

Accepted Answer

Yes, our home is child friendly.

There is plenty of outdoor space to run around that will keep your children occupied. Parents are advised to be cautious when allowing kids to run around.

Question 45

Is the villa wheelchair accessible?

Accepted Answer

No, our home is not wheelchair accessible.

Question 46

Is the place pet-friendly?

Accepted Answer

Yes, this is a pet-friendly villa. Pets will be charged at an additional cost of Rs. 500 per pet. A refundable deposit may also be applied. Pets are not allowed on any of the furniture and will be restricted to the verandah area. Pet owners need to carry along food and bedding for their pets.

OR 

No, this home is not pet-friendly. You can browse other pet-friendly homes on the website.

Question 47

Is this home senior citizen friendly?

Accepted Answer

No, our home is not senior citizen/elderly friendly.

Question 48

What can we do for fun around the property?

Accepted Answer

Indulge in a leisurely morning stroll and witness the breathtaking sunrise from the comfort of the verandah.
Engage in an entertaining game night that promises laughter, bonding, and delightful moments with your gang!
As the sun sets, craft cherished memories filled with warmth, laughter, and the enchanting ambience of the evening around the bonfire, while savouring delicious grilled food prepared by our in-house chef.
Explore local gems of Dehradun such as Mall Road (12 km), Tons River (6.5 km), Sahastradhara Natural Spring (17 km), Robbers Cave (6.6 km), Tapkeshwar temple (12.9 km), and Malsi Deer Park (6.5 km).
Enjoy a day trip to Mussoorie and Landour (25.5 km), a short drive from the home.

Mystic Homes ~ Suite Valley

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