Question 1

Can I book only one or two rooms, or do I need to book the entire Home?

Accepted Answer

No, you cannot book just one room. You would need to book the entire home.

Question 2

Is Driver and/or House-Help accommodation available?

Accepted Answer

Yes, maid accommodation is available. Charges for the same are Rs. 1000 per person, per night.  This does not include meals. Additional charges for meals to be paid to the caretaker onsite, in cash. Up to 2 no of people can be accommodated.

Question 3

Is parking available onsite or nearby?

Accepted Answer

Free parking is available onsite and upto 3 cars can be parked.

Question 4

Is the villa suitable for a day picnic?

Accepted Answer

Yes, the home has a garden/lawn area within the premises that could be used for outdoor picnic activities. Meals will be provided on site at an additional charge (per person, per meal). Please note that the maximum capacity for an overnight stay is 9 people.

During the day, guests will be allowed to use the washrooms and other amenities at the villa. The home is also stocked with indoor games like UNO and playing cards, monopoly, chess, badminton, snakes and ladder, etc.

Depending on the event, you are allowed to erect a small stage, stall or tent for your event purpose.

Question 5

Are meals provided onsite? What are the charges?

Accepted Answer

Meals are provided onsite and can be availed at additional charges.  We levy an on-site cash handling charge of INR 500 and request you to pay for all meals before check-in to avoid this inconvenience. Furthermore, all digitally checked-in guests can avail of additional Reward Points and SaffronStays Club Infinitum benefits for pre-paid meals.
Tea/Coffee will be served during breakfast and afternoon tea time. If you would like tea/coffee during the day, this will be arranged at an additional charge.

Question 6

What is the type of cuisine served?

Accepted Answer

We offer authentic, home-fresh meals. We have a standard menu and our Care Team rep will help you craft the perfect combination once you have booked your stay. Please do share your meal preferences and dietary requirements, if any, when the team reaches out to you.

Question 7

Is outside food allowed? Are we allowed to cook ourselves?

Accepted Answer

Guests are not allowed to access the kitchen. However, mothers of infants or small children will have limited access to boil milk or prepare their kids meals. 

Should you choose to order in, the caretaker will be able to help you with menus of nearby restaurants.

Question 8

Do you allow us to stock things in your fridge?

Accepted Answer

Yes, you can use the common fridge to store food/beverages.

Question 9

Can I pay the caretaker some extra money and request the Cook to prepare fish or mutton dishes for us?

Accepted Answer

Yes. In case you would like the caretaker to cook a special dish, you can pay him for the actuals and cooking, cleaning fee on site, in cash. Please note that this will be subject to availability of ingredients.

Question 10

Is there an aquaguard for drinking water supply? Do we need to carry our own Mineral Water bottles or are these readily available at your villa?

Accepted Answer

Yes, we have a steady supply of filtered drinking water.

Question 11

Is Alcohol allowed? Are there any corkage charges?

Accepted Answer

Yes, alcohol consumption is permitted within limits. There are no corkage charges.

Question 12

If it is a self-catering villa, would you be able to arrange for a cook? What kind of cooking facilities are available?

Accepted Answer

The kitchen is accessible in self-catered homes, and the cleaning/use of kitchen charges is to be paid to the caretaker on site, in cash. We also have a microwave placed in the villa at your disposal. 

Alternatively, we have a tie up with local food caterer. If informed in advance (at the time of booking or two days before check-in), food can be arranged for an additional cost of Rs. x per person per meal.

Question 13

If it is a self-catering villa, would you be able to arrange for a cook? What kind of cooking facilities are available?

Accepted Answer

The kitchen is accessible in self-catered homes, and the cleaning/use of kitchen charges is to be paid to the caretaker on site, in cash. We also have a microwave placed in the villa at your disposal. 

Alternatively, we have a tie up with local food caterer. If informed in advance (at the time of booking or two days before check-in), food can be arranged for an additional cost of Rs. x per person per meal.

Question 14

What are the meal charges for children?

Accepted Answer

Children  up to the age of 6 shall not be charged for meals.
Children in the age group 6-11 shall be charged Rs 1000 per day.

Question 15

Do you allow loud music?

Accepted Answer

Given the location of our home, playing loud music is allowed within limit and during specific time/hours.

Guests are requested to respect our neighbours and keep the noise level mild and within the villa.

Question 16

Is smoking / alcohol consumption permitted?

Accepted Answer

Yes, smoking is allowed but strictly not inside the home. If you wish to smoke, please do so outside in the garden/lawn area. 
Alcohol consumption is permitted within limits. We do not encourage late night revelry or loud music.

Question 17

What are the Check-in & Check-out timings? May I request for late check-outs or an early check-in?

Accepted Answer

Check-in time at 1 pm and check-out time is 10 am. Please note that check-out timings are strict as we need to ready the rooms for our next booking.

Question 18

What formalities are needed during check-in and check-out?

Accepted Answer

As required by law, all adults have to provide their government-approved Photo IDs (that clearly show their residential address) at the time of Check-in. Your co-operation is of utmost importance to us.

Question 19

Are we allowed to access all areas?

Accepted Answer

Yes. Guests will be able to access common areas on the property such as the living room, garden, private pool (if any), etc.

Guests are strictly prohibited from crossing into neighboring properties under any circumstances. We request our guests to respect the privacy and personal space of our neighbours.

Question 20

We're planning to drive down. Are the roads good? Any specific things we need to know?

Accepted Answer

While roads connecting to the property are good, guests are advised to check the road and weather conditions before leaving for a road trip. 

Our home is cool and breezy round the year, so you could visit at anytime.

Question 21

If I'm driving, will there be any toll fees applicable?

Accepted Answer

Yes. Please note that toll charges are subject to change, depending on the authorities and the type of vehicle. Guests are requested to carry sufficient cash to cover the toll charge.

Question 22

Who manages the villa?

Accepted Answer

There is a caretaker onsite.

Question 23

Are stag groups allowed to book this home?

Accepted Answer

No. We do not allow stag groups to book this home.

Question 24

What is the cancellation policy?

Accepted Answer

A Guest is entitled to a refund of 75% if he/she cancels the confirmed booking upto 15 days before the Date of Check-In (before 1 PM).
A Guest is entitled to a refund of 50% if he/she cancels the confirmed booking upto 7 days before the Date of Check-In (before 1 PM)
If the Guest cancels within 7 days of the Date of Check-In, he/she is entitled to no refund.

Question 25

Can I pay 50% now and pay the remaining 50% closer to the date?

Accepted Answer

Unfortunately, there is no option for part payment. Guests are required to pay 100% of the payment before check-in.

Question 26

How can I make a payment?

Accepted Answer

Once you have chosen your dates and your booking has been accepted, you will receive a payment link where the payment can be processed.

In case you're unable to make an online payment through the link, you could also deposit the cash in our bank account directly. We also offer other options like PayTM, NEFT/IMPS or UPI.

Question 27

How and when do I pay for the Security Deposit and how and when is it returned to me?

Accepted Answer

Security deposit is to be paid two days prior to check-in. If no damages are observed, the deposit will be returned during check-out itself or by NEFT within 5 business days after check-out.

Question 28

How and when do I pay for the Security Deposit and how and when is it returned to me?

Accepted Answer

Security deposit is to be paid two days prior to check-in. If no damages are observed, the deposit will be returned during check-out itself or by NEFT within 5 business days after check-out.

Question 29

Can I redeem any offers while booking this home?

Accepted Answer

Yes. Members can redeem their nights, utilise their privileges, and avail any offers while booking this home.

Question 30

Does SaffronStays accept cash payments?

Accepted Answer

No. All payments for booking the villa, including meals, will have to be pre-paid prior to check-in. Security Deposit collected during booking will be returned during check-out or by NEFT within 5 business days after check-out, provided no damages are observed. To avoid inconvenience, we will not be accepting cash onsite for any reasons henceforth.

Please note: The Security Deposit is subject to change depending upon the number of nights and the group size. Please check with your holiday advisor at the time of booking.

Question 31

Are there any resident pets on the property?

Accepted Answer

There are no resident pets on the property.

Question 32

What type of beds, mattresses do you have?

Accepted Answer

Our bedrooms have lovely king-sized and twin beds.

Question 33

Do you provide toiletries and bath towels?

Accepted Answer

Yes, we provide toiletries like soap, shampoo and towels.

Question 34

Is there Internet/ 3G/ WiFi connection available onsite?

Accepted Answer

Yes, the villa has a WiFi connection. There is adequate mobile network connectivity of JIO, if not 3G then 2G.

Question 35

Does the villa face frequent power outages? Are there any invertors or gensets to address this issue?

Accepted Answer

Yes, we have a backup inverter in case of rare occasions of power failure. Guests are requested to switch off the ACs during power outages as it consumes more power.

Question 36

Do you have a problem with mosquitoes? How do you deal with it to make our stay more comfortable?

Accepted Answer

All rooms have mosquito repellents. Guests are advised to shut the windows between 5:30 pm - 7:30 pm to avoid mosquitoes and insects from entering the home.

Question 37

How many extra mattresses can be provided?

Accepted Answer

3 extra mattresses can be arranged onsite. Our home has adequate bed sheets, blankets and pillows for extra bedding.

Question 38

Are the premises monitored using CCTVs?

Accepted Answer

Yes, there are CCTV cameras installed in the living room, common areas and outside sections. Private bedrooms and bathrooms are not monitored.

Question 39

Can stray dogs enter the premises?

Accepted Answer

No, the home is within a fenced area. However, should a stray dog enter, inform the caretaker and he will address the issue.

Question 40

Is the property properly fenced? Is there a boundary wall?

Accepted Answer

Yes, our home has a glass fencing surrounding the premises.

Question 41

Is there First-aid kit available at your Home?

Accepted Answer

Yes, we do have a first-aid kid onsite, stocked with Dettol, band-aids and over-the-counter medicines like Metacin, Crocin etc.

Question 42

Is the villa and its surroundings well lit up?

Accepted Answer

The villa is well lit up. There is enough lighting even in the surrounding areas i.e lawns, grounds.

Question 43

Is there a security guard / watchman?

Accepted Answer

Yes. The home is located within a gated complex.

Question 44

Is this home child-friendly?

Accepted Answer

Yes, our home is child friendly.

There is plenty of space to run around and many indoor activities that will keep your children occupied.  The home has been stocked with board games. There is also a basic first-aid kit, stocked with Dettol, band-aids, etc., for minor injuries. Parents are advised to be cautious when allowing kids to run around.

Question 45

Is this home senior citizen friendly?

Accepted Answer

Yes, our home is senior citizen/elderly friendly.

All the bedrooms are on the ground floor with a small set of steps that can be comfortably climbed. All the bedroom have private bathrooms, again easy to access at night without any supervision. All our bathrooms have anti-skid surface.

Question 46

Is the villa wheelchair accessible?

Accepted Answer

No, our home is not wheelchair accessible.

Question 47

Is the place pet-friendly?

Accepted Answer

No, this is not a pet-friendly villa. You can browse other pet-friendly villas on the website. Pets are not allowed in the pool.

Question 48

What can we do for fun around the property?

Accepted Answer

Wake up to a beautiful sunrise, head outdoors for a stroll, indulge in some fun outdoor games or cow petting and wrap your day with delicious meals and bonfire
The famous Tirthan valley is just 100 metres from the estate.
Take a short trek to the Choi waterfall, located 7 kilometres from the home.
Wildlife lovers can head to the Great Himalayan National Park, that’s just a short drive away from the home.

Hillstation Over Tirthan Valley

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