Question 1

Can I book only one or two rooms, or do I need to book the entire Home?

Accepted Answer

You can either book one room or the entire home, depending upon the number of people travelling with you. This villa  has 3 no bedrooms that can be booked.

Question 2

Is Driver and/or House-Help accommodation available?

Accepted Answer

Yes, driver and house-help accommodation is available.

Question 3

Is parking available onsite or nearby?

Accepted Answer

Free parking is available onsite (in a covered parking area). There is also a public car park nearby. Up to 4 cars can be parked on-site free of additional charges.

Question 4

Can I reserve your place for special functions such as engagement ceremony, a small wedding ceremony or a birthday party, etc?

Accepted Answer

Yes, we do allow events at the villa, subject to Home Owner's approval. Meals can be arranged at an additional cost (per person, per day). Please note that a maximum of 10 people can be accommodated in the villa for an overnight stay. 

Access to the pool will be subject to home owner's approval. Depending on the event and its requirements, a refundable deposit and additional charges may be applied. Please note that loud music (if needed for your function) will only be permitted during certain hours. Any other permissions required for photo shoot/functions will need to be taken by the guests themselves. 

If you wish to book our home for functions/shoots, please send a message to the host on our website or send us an email at book@saffronstays.com

Question 5

Are meals provided onsite? What are the charges?

Accepted Answer

Meals are provided onsite. Breakfast included in the tariff.
Complimentary breakfast  will be served from 9 am to 11 am
Lunch will be served from 1 pm to 3 pm  
Dinner will be served from 8 pm to 10 pm
Tea/Coffee will be served during breakfast and high tea time. If you would like tea/coffee at any other time of the day, it can be arranged at an additional charge.

Question 6

What is the type of cuisine served?

Accepted Answer

Local authentic meals are provided by the caretaker on demand. The caretaker is also present on-site to assist you at all times. We offer healthy home-cooked meals prepared using locally sourced fresh ingredients.

Question 7

Do you allow us to stock things in your fridge?

Accepted Answer

Yes, you can use the common fridge to store food/beverages. In case there are other guests on site, please adjust and use the common fridge accordingly.

Question 8

Is there an aquaguard for drinking water supply? Do we need to carry our own Mineral Water bottles or are these readily available at your villa?

Accepted Answer

Yes, we have a steady supply of filtered drinking water.

Question 9

Do you allow loud music?

Accepted Answer

Given the location of our home, playing loud music is allowed within limit and during specific time/hours. We have speakers with a USB port onsite, so you could attach your phone, pendrive to the music system. Guests are requested to respect our neighbours and keep the noise level mild and within the villa.

Question 10

What formalities are needed during check-in and check-out?

Accepted Answer

As required by law, all adults have to provide their government-approved Photo IDs (that clearly show their residential address) at the time of Check-in. Your co-operation is of utmost importance to us.

Question 11

Are we allowed to access all areas?

Accepted Answer

No. Guests will only be able to access common areas on the property such as the living room, garden, private pool (if any), etc. Guests are strictly prohibited from crossing into neighboring properties under any circumstances. We request our guests to respect the privacy and personal space of our neighbours.

Question 12

What are the Check-in & Check-out timings? May I request for late check-outs or an early check-in?

Accepted Answer

Check-in time at 1 pm and check-out time is 10 am. Please note that check-out timings are strict as we need to ready the rooms for our next booking. Guests are requested to respect the timing of other guests as well. In case you wish to check in a little early or check out a little late, do inform us at the time of booking. Additional charges will be applied. Late check-out charges includes meals (lunch).

Question 13

We're planning to drive down. Are the roads good? Any specific things we need to know?

Accepted Answer

While roads connecting to the property are good, guests are advised to check the road and weather conditions before leaving for a road trip. Our home is cool and breezy round the year, so you could visit at anytime.

Question 14

How do we reach your villa by public transport?

Accepted Answer

The best way to reach our home is by a private car/ taxi. If you would like to travel by public transport, the best route would be:
Bus: State Transport buses
Air: The closest airport is Jollygrant Airport.

Question 15

If I'm driving, will there be any toll fees applicable?

Accepted Answer

Yes. Please note that toll charges are subject to change, depending on the authorities and the type of vehicle. Guests are requested to carry sufficient cash to cover the toll charge.

Question 16

Who manages the villa?

Accepted Answer

There is a caretaker onsite.

Question 17

Are stag groups allowed to book this home?

Accepted Answer

No. We do not allow stag groups to book this home.

Question 18

Can I reserve your Home for a Film/ Photo/ Advertisement shoot?

Accepted Answer

Yes, we do allow events/shoots at the villa, subject to Home Owner's approval. Meals can be arranged at an additional cost (per person, per day). Please note that a maximum of 9 people can be accommodated in the villa for an overnight stay.

Access to the pool will be subject to home owner's approval. Depending on the event and its requirements, a refundable deposit and additional charges may be applied. Please note that loud music (if needed for your function) will only be permitted during certain hours. Any other permissions required for photo shoot/functions will need to be taken by the guests themselves.

If you wish to book our home for functions/shoots, please send a message to the host on our website or send us an email at book@saffronstays.com

Question 19

What is the cancellation policy?

Accepted Answer

HERE" > A Guest is entitled to a refund of 75% if he/she cancels the confirmed booking upto 15 days before the Date of Check-In (before 1 PM).
A Guest is entitled to a refund of 50% if he/she cancels the confirmed booking upto 7 days before the Date of Check-In (before 1 PM)
If the Guest cancels within 7 days of the Date of Check-In, he/she is entitled to no refund.

Question 20

Can I pay 50% now and pay the remaining 50% closer to the date?

Accepted Answer

Unfortunately, there is no option for part payment. Guests are required to pay 100% of the payment before check-in.

Question 21

How can I make a payment?

Accepted Answer

Once you have chosen your dates and your booking has been accepted, you will receive a payment link where the payment can be processed. In case you're unable to make an online payment through the link, you could also deposit the cash in our bank account directly. We also offer other options like PayTM, NEFT/IMPS or UPI.

Question 22

How and when do I pay for the Security Deposit and how and when is it returned to me?

Accepted Answer

Security deposit is to be paid two days prior to check-in. If no damages are observed, the deposit will be returned during check-out itself or by NEFT within 5 business days after check-out.

Question 23

Can I redeem any offers while booking this home?

Accepted Answer

No. Members cannot redeem their nights, utilise their privileges, or avail any offers while booking this home.

Question 24

Do guests have to pay extra for pets?

Accepted Answer

Yes. Guests have to pay Rs 500 per pet, plus extra for meals, if requested.

Question 25

How many extra mattresses can be provided?

Accepted Answer

3 extra mattresses can be arranged onsite. Our home has adequate bed sheets, blankets and pillows for extra bedding.

Question 26

What type of beds, mattresses do you have?

Accepted Answer

Our bedrooms have lovely king-sized beds. All our mattresses have mattress protectors.

Question 27

Is the Home air-conditioned?

Accepted Answer

Yes, all of our bedrooms are air-conditioned.

Question 28

Is there Internet/ 3G/ WiFi connection available onsite?

Accepted Answer

Yes, the villa has WiFi connection. There is adequate network connectivity, if not 3G then 2G.

Question 29

Does the villa face frequent power outages? Are there any invertors or gensets to address this issue?

Accepted Answer

Yes, we have a backup inverter in case of rare occasions of power failure. Guests are requested to switch off the ACs during power outages as it consumes more power.

Question 30

Do you have a problem with mosquitoes? How do you deal with it to make our stay more comfortable?

Accepted Answer

All of the rooms have been furnished with All-out machines and mosquito nets have been placed over the windows. Guests are advised to shut the windows by 5.30 / 7.30 pm to avoid mosquitoes. If needed, the caretaker has Odomos on site.

Question 31

Do you provide toiletries and bath towels?

Accepted Answer

Yes, we provide toiletries like soap, shampoo, shower gel and towels.

Question 32

Is there a security guard / watchman?

Accepted Answer

Yes. The home is located within a gated complex.

Question 33

Are the premises monitored using CCTVs?

Accepted Answer

Yes, there are CCTV cameras installed in the living room, common areas and outside sections. Private bedrooms and bathrooms are not monitored.

Question 34

Is the property properly fenced? Is there a boundary wall?

Accepted Answer

Yes, our home has a stone wall surrounding the premises.

Question 35

Is there First-aid kit available at your Home?

Accepted Answer

Yes, we do have a first-aid kid onsite, stocked with Dettol, band-aids and over-the-counter medicines like Metacin, Crocin etc.

Question 36

Is the villa and its surroundings well lit up?

Accepted Answer

The villa is well lit up. There is enough lighting even in the surrounding areas i.e lawns, grounds.

Question 37

How do I get there?

Accepted Answer

Fly to Jollygrant Airport and travel 50 km to reach Ghuniyal village in Dehradun.

Question 38

Is this home child-friendly?

Accepted Answer

Yes, our Home is child friendly.

Question 39

Is this home senior citizen friendly?

Accepted Answer

Yes, our home is senior citizen/elderly friendly.

Question 40

Is the place pet-friendly?

Accepted Answer

No, this home is not pet-friendly. You can browse other pet-friendly homes on the website. Pets are not allowed in the pool.

Question 41

Is the villa wheelchair accessible?

Accepted Answer

Yes, our home is wheelchair accessible.

Question 42

What can we do for fun around the property?

Accepted Answer

Dehradun's astounding beauty and nature are unparalleled. Experience it first-hand at the spell-binding Shikhar Falls and Tiger Falls, just a 1-3 hours drive away.  Shop at the lively Tibetan markets and take away delightful little trinkets and handiworks as souvenirs, merely a 40-minute drive away. Let that adrenaline surge and go paragliding while enjoying a panoramic view of the Dehradun valleys at The Great Himalayan Adventure, merely an hour and a half drive away.  Trekking junkies can set their hiking trails at the Bhadraj Hills and Dhanaulti Trek, both an hour and 45 minutes drive away. Set out with your camera to capture the scenic and most mesmerising spots in the Doon valley, just a 20-minutes drive away. Your hidden astronomer can camp out under the beaming, starry sky and watch the constellations come alive at the hilly tops of George Everest Park, a little more than an hourâ€™s drive away.

Question 43

Are there water bodies nearby (such as a pond/ river/ lake etc)?

Accepted Answer

Yes, there is a Shikhar Falls nearby. It is about 30 minutes drive from our home. It is a tourist spot. The water body is safe but guests are advised to be careful around it.

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