Can I book only one or two rooms, or do I need to book the entire Home?

No, you cannot book just one room. You would need to book the entire home.

Is parking available onsite or nearby?

Free parking is available onsite (in a covered parking area). Upto 2 cars can be parked onsite.

Is Driver and/or House-Help accommodation available?

No, driver or house help accommodation is not available.

Are meals provided onsite? What are the charges?

We offer healthy home-cooked meals prepared using locally sourced fresh ingredients. Tea/Coffee will be served during breakfast and high tea time. If you would like tea/coffee at any other time of the day, it can be arranged at an additional charge.

What is the type of cuisine served?

We offer authentic, home-fresh meals. We have a standard menu and our Care Team rep will help you craft the perfect combination once you have booked your stay. Please do share your meal preferences and dietary requirements, if any, when the team reaches out to you.

Is outside food allowed? Are we allowed to cook ourselves?

Guests are not allowed to access the kitchen. However, mothers of infants or small children will have limited access to boil milk or prepare their kids meals. Should you choose to order in, the caretaker will be able to help you with menus of nearby restaurants.

Do you allow us to stock things in your fridge?

Yes, you can use the common fridge to store food/beverages.

Is there an aquaguard for drinking water supply? Do we need to carry our own Mineral Water bottles or are these readily available at your villa?

Yes, we have a steady supply of filtered drinking water.

Is Alcohol allowed? Are there any corkage charges?

Yes, alcohol consumption is permitted within limits. There are no corkage charges.

What are the meal charges for children?

Children up to the age of 6 shall not be charged for meals. Children in the age group 6-11 shall be charged Rs 1000 per day.

Do you allow loud music?

Given the location of our home, playing loud music is allowed within limit and during specific time/hours. Guests are requested to respect our neighbours and keep the noise level mild and within the villa.

Is smoking / alcohol consumption permitted?

Yes, smoking is allowed but strictly not inside the home. If you wish to smoke, please do so outside in the garden/lawn area. Alcohol consumption is permitted within limits. We do not encourage late night revelry or loud music.

What are the Check-in & Check-out timings? May I request for late check-outs or an early check-in?

Check-in time at 1 pm and check-out time is 10 am. Please note that check-out timings are strict as we need to ready the rooms for our next booking. Guests are requested to respect the timing of other guests as well. In case you wish to check in a little early or check out a little late, do inform us at the time of booking. Additional charges will be applied. Late check-out charges includes meals (lunch).

What formalities are needed during check-in and check-out?

As required by law, all adults have to provide their government-approved Photo IDs (that clearly show their residential address) at the time of Check-in. Your co-operation is of utmost importance to us.

Are we allowed to access all areas?

Yes. Guests will be able to access common areas on the property such as the living room, garden, private pool, etc. Guests are strictly prohibited from crossing into neighboring properties under any circumstances. We request our guests to respect the privacy and personal space of our neighbours.

We're planning to drive down. Are the roads good? Any specific things we need to know?

While roads connecting to the property are good, guests are advised to check the road and weather conditions before leaving for a road trip. Our home is cool and breezy round the year, so you could visit at anytime.

If I'm driving, will there be any toll fees applicable?

Yes. Please note that toll charges are subject to change, depending on the authorities and the type of vehicle. Guests are requested to carry sufficient cash to cover the toll charge.

Are stag groups allowed to book this home?

No. We do not allow stag groups to book this home.

What is the cancellation policy?

A Guest is entitled to a refund of 75% if he/she cancels the confirmed booking upto 15 days before the Date of Check-In (before 1 PM). A Guest is entitled to a refund of 50% if he/she cancels the confirmed booking upto 7 days before the Date of Check-In (before 1 PM) If the Guest cancels within 7 days of the Date of Check-In, he/she is entitled to no refund.

Can I pay 50% now and pay the remaining 50% closer to the date?

Unfortunately, there is no option for part payment. Guests are required to pay 100% of the payment before check-in.

How can I make a payment?

Once you have chosen your dates and your booking has been accepted, you will receive a payment link where the payment can be processed. In case you're unable to make an online payment through the link, you could also deposit the cash in our bank account directly. We also offer other options like PayTM, NEFT/IMPS or UPI.

How and when do I pay for the Security Deposit and how and when is it returned to me?

Security deposit is to be paid two days prior to check-in. If no damages are observed, the deposit will be returned during check-out itself or by NEFT within 5 business days after check-out.

Can I redeem any offers while booking this home?

Yes. Members can redeem their nights, utilise their privileges, and avail offers while booking this home.

Does SaffronStays accept cash payments?

No. All payments for booking the villa, including meals, will have to be pre-paid prior to check-in. Security Deposit collected during booking will be returned during check-out or by NEFT within 5 business days after check-out, provided no damages are observed. To avoid inconvenience, we will not be accepting cash onsite for any reasons henceforth. Please note: The Security Deposit is subject to change depending upon the number of nights and the group size. Please check with your holiday advisor at the time of booking.

What type of beds, mattresses do you have?

Our bedrooms have lovely queen-sized beds.

Do you provide toiletries and bath towels?

Yes, we provide toiletries like soap, shampoo and towels.

Is the Home air-conditioned?

Yes, all of our bedrooms are air-conditioned. The living room also has an AC.

Is there Internet/ 3G/ WiFi connection available onsite?

Yes, the villa has WiFi connection. There is adequate network connectivity, if not 3G then 2G.

Does the villa face frequent power outages? Are there any invertors or gensets to address this issue?

Yes, we have a backup genset in case of rare occasions of power failure. Guests are requested to switch off the ACs during power outages as it consumes more power.

Do you have a problem with mosquitoes? How do you deal with it to make our stay more comfortable?

All rooms have mosquito nets. Guests are advised to shut the windows between 5:30 pm - 7:30 pm to avoid mosquitoes and insects from entering the home.

Is there a security guard / watchman?

Yes. The home is located within a gated complex.

Are the premises monitored using CCTVs?

No, there are no CCTVs installed.

Is the property properly fenced? Is there a boundary wall?

Yes, our home has a stone wall surrounding the premises.

Can stray dogs enter the premises?

No, the home is within a fenced area. However, should a stray dog enter, inform the caretaker and he will address the issue.

Is there First-aid kit available at your Home?

Yes, we do have a first-aid kid onsite, stocked with Dettol, band-aids and over-the-counter medicines like Metacin, Crocin etc.

Is the villa and its surroundings well lit up?

The villa is well lit up. There is enough lighting even in the surrounding areas i.e lawns, grounds.

Drive for 2 hours and 30 minutes from Mumbai International Airport via the Bengaluru-Mumbai highway.

Is this home child-friendly?

Yes, our home is child friendly.

Is this home senior citizen friendly?

Yes, our home is senior citizen/elderly friendly.

Is the villa wheelchair accessible?

No, our home is not wheelchair accessible.

Is the place pet-friendly?

No, this is not a pet-friendly villa.

What can we do for fun around the property?

Pay a visit to one of the oldest Buddhist shrines, the Karla Caves, just half an hour’s drive away. Discover Lonavala Lake, just a 15-minute drive from the property, to enjoy activities like swimming, birdwatching and picnic time. Seek out the popular tourist trek of Rajmachi Fort and watch the majestic views of greenery everywhere.

Is there a pool and what's the depth/ length of the pool?

Yes, there is a private pool within the complex. Dimensions are 22x12x4 feet. Pool timings are between 9 am to 7 pm. As there is no lifeguard on hand, guests are advised to be cautious (especially around kids) and to refrain from swimming late at night. Our pool is available for poolside parties. However, we recommend keeping alcohol, food and glass bottles away from the pool to avoid accidents.

Are there water bodies nearby (such as a pond/ river/ lake etc)?

Yes, Lonavala lake is just 15 minutes away from the home, by car. It is a tourist spot. The water body is safe but guests are advised to be careful around it.