Can I book only one or two rooms, or do I need to book the entire Home?

No, you cannot book just one room. You would need to book the entire home.

Is Driver and/or House-Help accommodation available?

Yes, driver accommodation is available. Charges for the same are Rs. 500 per person, per night. This does not include meals. Additional charges for meals to be paid to the caretaker onsite, in cash.

Is parking available onsite or nearby?

Free parking is available onsite for upto 3 cars. There is also a public parking available nearby.

Do you allow us to stock things in your fridge?

Yes, you can use the common fridge to store food/beverages.

Is outside food allowed? Are we allowed to cook ourselves?

Outside food is allowed. Guests are not allowed to access the kitchen. However, mothers of infants or small children will have limited access to boil milk or prepare their kid's meals. Should you choose to order in, the caretaker will be able to help you with the menus of nearby restaurants.

Is there an aquaguard for drinking water supply? Do we need to carry our own Mineral Water bottles or are these readily available at your villa?

Yes, we have a steady supply of filtered drinking water.

Is Alcohol allowed? Are there any corkage charges?

Yes, alcohol consumption is permitted within limits. There are no corkage charges.

Are meals provided onsite? What are the charges?

Meals are not available at the villa. Guests can order food from outside.

Do you allow loud music?

Given the location of our home, playing loud music is allowed within limit and during specific time/hours. Guests are requested to respect our neighbours and keep the noise level mild and within the villa.

Is smoking / alcohol consumption permitted?

Yes, smoking is allowed but strictly not inside the home. If you wish to smoke, please do so outside in the garden/lawn area. Alcohol consumption is permitted within limits. We do not encourage late night revelry or loud music.

Do you allow loud music?

Given the location of our home, playing loud music is allowed within limit and during specific time/hours. Guests are requested to respect our neighbours and keep the noise level mild and within the villa.

What are the Check-in & Check-out timings? May I request for late check-outs or an early check-in?

Check-in time at 1 pm and check-out time is 10 am. Please note that check-out timings are strict as we need to ready the rooms for our next booking. Guests are requested to respect the timing of other guests as well. In case you wish to check in a little early or check out a little late, do inform us at the time of booking. Additional charges will be applied. Late check-out charges includes meals (lunch).

What formalities are needed during check-in and check-out?

As required by law, all adults have to provide their government-approved Photo IDs (that clearly show their residential address) at the time of Check-in. Your co-operation is of utmost importance to us.

Are we allowed to access all areas?

No. Guests will only be able to access common areas on the property such as the living room, garden, etc. Guests are strictly prohibited from crossing into neighboring properties under any circumstances. We request our guests to respect the privacy and personal space of our neighbours.

We're planning to drive down. Are the roads good? Any specific things we need to know?

While roads connecting to the property are good, guests are advised to check the road and weather conditions before leaving for a road trip. Our home is cool and breezy round the year, so you could visit at anytime.

How do we reach your villa by public transport?

The best way to reach our home is by a private car/ taxi. If you would like to travel by public transport, the best route would be: Bus: State Transport buses Train: Mumbai- New Delhi- Dehradun etc. Air: The closest airport is Jollygrant international Airport.

If I'm driving, will there be any toll fees applicable?

Yes. Please note that toll charges are subject to change, depending on the authorities and the type of vehicle. Guests are requested to carry sufficient cash to cover the toll charge.

Are stag groups allowed to book this home?

No. We do not allow stag groups to book this home.

What is the cancellation policy?

A Guest is entitled to a refund of 75% if he/she cancels the confirmed booking upto 15 days before the Date of Check-In (before 1 PM). A Guest is entitled to a refund of 50% if he/she cancels the confirmed booking upto 7 days before the Date of Check-In (before 1 PM) If the Guest cancels within 7 days of the Date of Check-In, he/she is entitled to no refund.

Can I pay 50% now and pay the remaining 50% closer to the date?

Unfortunately, there is no option for part payment. Guests are required to pay 100% of the payment before check-in.

How can I make a payment?

Once you have chosen your dates and your booking has been accepted, you will receive a payment link where the payment can be processed. In case you're unable to make an online payment through the link, you could also deposit the cash in our bank account directly. We also offer other options like PayTM, NEFT/IMPS or UPI.

How and when do I pay for the Security Deposit and how and when is it returned to me?

Security deposit is to be paid two days prior to check-in. If no damages are observed, the deposit will be returned during check-out itself or by NEFT within 5 business days after check-out.

Can I redeem any offers while booking this home?

Yes. Members can redeem their nights, utilise their privileges and avail any offers while booking this home.

Does SaffronStays accept cash payments?

No. All payments for booking the villa, including meals, will have to be pre-paid prior to check-in. Security Deposit collected during booking will be returned during check-out or by NEFT within 5 business days after check-out, provided no damages are observed. To avoid inconvenience, we will not be accepting cash onsite for any reasons henceforth. Please note: The Security Deposit is subject to change depending upon the number of nights and the group size. Please check with your holiday advisor at the time of booking.

How many extra mattresses can be provided?

3 extra mattresses can be arranged onsite. Our home has adequate bed sheets, blankets and pillows for extra bedding.

What type of beds, mattresses do you have?

Our bedrooms have lovely king-sized beds.

Do you provide toiletries and bath towels?

Yes, we provide toiletries like soap, shampoo, shower gel and towels.

Is the Home air-conditioned?

Yes, all of our bedrooms are air-conditioned. There is no AC in the living area.

Does the villa face frequent power outages? Are there any invertors or gensets to address this issue?

Yes, we have a backup inverter in case of rare occasions of power failure. Guests are requested to switch off the ACs during power outages as it consumes more power.

Do you have a problem with mosquitoes? How do you deal with it to make our stay more comfortable?

All rooms have mosquito repellents. Guests are advised to shut the windows between 5:30 pm - 7:30 pm to avoid mosquitoes and insects from entering the home.

Is there Internet/ 3G/ WiFi connection available onsite?

No, the villa does not have WiFi connection. There is no adequate network connectivity.

Is there a security guard / watchman?

Yes. The home is located within a gated complex.

Can stray dogs enter the premises?

No, the home is within a fenced area. However, should a stray dog enter, inform the caretaker and he will address the issue.

Is the property properly fenced? Is there a boundary wall?

Yes, our home has a stone wall surrounding the premises.

Is there First-aid kit available at your Home?

Yes, we do have a first-aid kid onsite, stocked with Dettol, band-aids and over-the-counter medicines like Metacin, Crocin etc.

Is the villa and its surroundings well lit up?

The villa is well lit up. There is enough lighting even in the surrounding areas i.e lawns, grounds.

Are the premises monitored using CCTVs?

Yes, there are CCTV cameras installed in common areas and outside sections. Private bedrooms and bathrooms are not monitored.

Is this home child-friendly?

Yes, our home is child friendly. There is plenty of space to run around and many indoor activities that will keep your children occupied. The home has instead been stocked with board games. There is also a basic first-aid kit, stocked with Dettol, band-aids, etc., for minor injuries. Parents are advised to be cautious when allowing kids to run around.

Is the villa wheelchair accessible?

No, our home is not wheelchair accessible.

Is the place pet-friendly?

No, this home is not pet-friendly. You can browse other pet-friendly homes on the website. Pets are not allowed in the pool.

Is this home senior citizen friendly?

No, our home is not senior citizen/elderly friendly.

From Dehradun City take Sahastradhara road. After reaching Sahastradhara, turn right from the market towards Sahastradhara-Maldevta road. Take the first left turn right just after 200m on the upward road, then take a left and you'll reach within the next 20m. The exact address and travel route would be shared after booking.

What can we do for fun around the property?

Enjoy the majestic Dehradun valleys with a paragliding experience to remember for a lifetime, just a half an hour’s drive away. A good ol’ joyous picnic day awaits your squad amidst flora and fauna at the Malsi Deer Park, merely a 25-minute drive away. Feel the adrenaline rush by going on an adventurous trek at Bhadraj Hill, just a couple of hours’ drive away. Just exploring Dehradun is an escape on its own. Discover the culture, people, architecture and scrumptious cuisines of this land.