Question 1

Can I book only one or two rooms, or do I need to book the entire Home?

Accepted Answer

You can either book one room or the entire home, depending upon the number of people travelling with you. This villa  has 4 bedrooms that can be booked.

Question 2

Is Driver and/or House-Help accommodation available?

Accepted Answer

Yes, driver and house-help accommodation is available. We have a provision for Driver's accommodation where max 3 can be accommodated; Rs 2000 per driver per night including accommodation and basic meals will be applicable

Question 3

Is parking available onsite or nearby?

Accepted Answer

Free parking is available onsite (in a covered parking area). There is also a public car park nearby. More than 10 cars can be parked on site.

Question 4

Is the villa suitable for a day picnic?

Accepted Answer

Yes, the home has a garden/lawn area within the premises that could be used for outdoor picnic activities. Meals will be provided on site at an additional charge (per person, per meal). Please note that the maximum capacity for an overnight stay is 14 people.

Question 5

Can I reserve your place for special functions such as engagement ceremony, a small wedding ceremony or a birthday party, etc?

Accepted Answer

Yes, we do allow events at the villa, subject to Home Owner's approval. Meals can be arranged at an additional cost (per person, per day). Please note that a maximum of 14 people can be accommodated in the villa for an overnight stay. 
Access to the pool will be subject to home owner's approval. Depending on the event and its requirements, a refundable deposit and additional charges may be applied. Please note that loud music (if needed for your function) will only be permitted during certain hours. Any other permissions required for photo shoot/functions will need to be taken by the guests themselves. 
If you wish to book our home for functions/shoots, please send a message to the host on our website or send us an email at book@saffronstays.com

Question 6

Are meals provided onsite? What are the charges?

Accepted Answer

Meals are provided onsite. Meals will be charged at an additional cost, excluding breakfast. 
Complimentary breakfast  will be served from 8 am to 10 am.
Lunch will be served from 1 pm to 2 pm.
Dinner will be served from 8 pm to 10 pm. 
Tea/Coffee will be served during breakfast and high tea time. If you would like tea/coffee at any other time of the day, it can be arranged at an additional charge.

Question 7

What is the type of cuisine served?

Accepted Answer

We offer healthy home-cooked meals prepared using locally sourced fresh ingredients. The in-house cook will whip up some delicious local authentic meals as well as other Indian, Chinese and continental cuisines. As per your preference, vegetarian, meat and Jain delicacies are available.

Question 8

Is outside food allowed? Are we allowed to cook ourselves?

Accepted Answer

Guests are not allowed to access the kitchen.

Question 9

Is there an aquaguard for drinking water supply? Do we need to carry our own Mineral Water bottles or are these readily available at your villa?

Accepted Answer

Yes, we have a steady supply of filtered drinking water.

Question 10

Is Alcohol allowed? Are there any corkage charges?

Accepted Answer

Yes, alcohol consumption is permitted within limits. There are no corkage charges.

Question 11

Do you allow loud music?

Accepted Answer

Given the location of our home, playing loud music is allowed within limit and during specific time/hours. We have speakers with a USB port onsite, so you could attach your phone, pendrive to the music system. Guests are requested to respect our neighbours and keep the noise level mild and within the villa.

Question 12

Is smoking / alcohol consumption permitted?

Accepted Answer

Alcohol consumption is permitted within limits. We do not encourage late night revelry or loud music.

Question 13

What are the Check-in & Check-out timings? May I request for late check-outs or an early check-in?

Accepted Answer

Check-in time at 12 pm and check-out time is 11 am. Please note that check-out timings are strict as we need to ready the rooms for our next booking. Guests are requested to respect the timing of other guests as well. In case you wish to check in a little early or check out a little late, do inform us at the time of booking. Additional charges will be applied. Late check-out charges includes meals (lunch).

Question 14

What formalities are needed during check-in and check-out?

Accepted Answer

As required by law, all adults have to provide their government-approved Photo IDs (that clearly show their residential address) at the time of Check-in. Your co-operation is of utmost importance to us.

Question 15

Are we allowed to access all areas?

Accepted Answer

No. Guests will only be able to access common areas on the property such as the living room, garden, private pool (if any), etc.  Guests are strictly prohibited from crossing into neighboring properties under any circumstances. We request our guests to respect the privacy and personal space of our neighbours.

Question 16

We're planning to drive down. Are the roads good? Any specific things we need to know?

Accepted Answer

While roads connecting to the property are good, guests are advised to check the road and weather conditions before leaving for a road trip.  Our home is cool and breezy round the year, so you could visit at anytime.

Question 17

How do we reach your villa by public transport?

Accepted Answer

The best way to reach our home is by a private car/ taxi. If you would like to travel by public transport, the best route would be:
Bus: State Transport buses
Air: The closest airport is Mumbai.

Question 18

If I'm driving, will there be any toll fees applicable?

Accepted Answer

Yes. Please note that toll charges are subject to change, depending on the authorities and the type of vehicle. Guests are requested to carry sufficient cash to cover the toll charge.

Question 19

Who manages the villa?

Accepted Answer

There is a caretaker onsite.

Question 20

Are stag groups allowed to book this home?

Accepted Answer

Yes, We do allow stag groups with set terms and conditions

Question 21

What is the cancellation policy?

Accepted Answer

HERE" > A Guest is entitled to a refund of 75% if he/she cancels the confirmed booking upto 15 days before the Date of Check-In (before 1 PM).
A Guest is entitled to a refund of 50% if he/she cancels the confirmed booking upto 7 days before the Date of Check-In (before 1 PM)
If the Guest cancels within 7 days of the Date of Check-In, he/she is entitled to no refund.

Question 22

Can I pay 50% now and pay the remaining 50% closer to the date?

Accepted Answer

Unfortunately, there is no option for part payment. Guests are required to pay 100% of the payment before check-in.

Question 23

How can I make a payment?

Accepted Answer

Once you have chosen your dates and your booking has been accepted, you will receive a payment link where the payment can be processed. In case you're unable to make an online payment through the link, you could also deposit the cash in our bank account directly. We also offer other options like PayTM, NEFT/IMPS or UPI.

Question 24

How and when do I pay for the Security Deposit and how and when is it returned to me?

Accepted Answer

Security deposit is to be paid two days prior to check-in. If no damages are observed, the deposit will be returned during check-out itself or by NEFT within 5 business days after check-out.

Question 25

Can I redeem any offers while booking this home?

Accepted Answer

No. Members cannot redeem their nights, utilise their privileges, or avail any offers while booking this home.

Question 26

Does SaffronStays accept cash payments?

Accepted Answer

No. All payments for booking the villa, including meals, will have to be pre-paid prior to check-in. Security Deposit collected during booking will be returned during check-out or by NEFT within 5 business days after check-out, provided no damages are observed. To avoid inconvenience, we will not be accepting cash onsite for any reasons henceforth.
Please note: The Security Deposit is subject to change depending upon the number of nights and the group size. Please check with your holiday advisor at the time of booking.
All payments to be done online.

Question 27

Are there any resident pets on the property?

Accepted Answer

Yes, two German shepherds are present on the property and have separate arrangements.

Question 28

Do guests have to pay extra for pets?

Accepted Answer

Yes. Guests have to pay Rs 500 per pet, plus extra for meals, if requested.

Question 29

Are pets allowed inside the room?

Accepted Answer

Pets are not allowed on any of the furniture/bed etc. Pets will not be allowed in Kitchen and dining hall.

Question 30

What are the meal options for pets?

Accepted Answer

Pet owners need to carry along food and bedding for their pets. In the event that guests cannot carry their own pet food, the caretaker will be available to cook and payment for the actuals will need to done at the property itself.

Question 31

How many extra mattresses can be provided?

Accepted Answer

4 extra mattresses can be arranged onsite. Our home has adequate bed sheets, blankets and pillows for extra bedding.

Question 32

What type of beds, mattresses do you have?

Accepted Answer

Our bedrooms have lovely king-sized beds. All our mattresses have mattress protectors.

Question 33

Do you provide toiletries and bath towels?

Accepted Answer

Yes, we provide toiletries like soap, shampoo, toilet paper, etc. To avoid hygiene issues, we do not provide towels.

Question 34

Is the Home air-conditioned?

Accepted Answer

Yes, all of our bedrooms are air-conditioned.

Question 35

Does the villa face frequent power outages? Are there any invertors or gensets to address this issue?

Accepted Answer

Yes, we have a backup inverter in case of rare occasions of power failure. Guests are requested to switch off the ACs during power outages as it consumes more power.

Question 36

Do you have a problem with mosquitoes? How do you deal with it to make our stay more comfortable?

Accepted Answer

All of the rooms have been furnished with All-out machines and mosquito nets have been placed over the windows. Guests are advised to shut the windows by 5.30 / 7.30 pm to avoid mosquitoes. If needed, the caretaker has Odomos on site.

Question 37

Is there Internet/ 3G/ WiFi connection available onsite?

Accepted Answer

No, the villa does not have WiFi connection. There is adequate network for Jio mobile network

Question 38

Is there a security guard / watchman?

Accepted Answer

Yes. The home is located within a gated complex.

Question 39

Is the property properly fenced? Is there a boundary wall?

Accepted Answer

Yes, our home has a stone wall surrounding the premises.

Question 40

Is there First-aid kit available at your Home?

Accepted Answer

Yes, we do have a first-aid kid onsite, stocked with Dettol, band-aids and over-the-counter medicines like Metacin, Crocin etc.

Question 41

Is the villa and its surroundings well lit up?

Accepted Answer

The villa is well lit up. There is enough lighting even in the surrounding areas i.e lawns, grounds.

Question 42

How do I get there?

Accepted Answer

If living outside of Maharashtra, you can fly to Mumbai Airport and drive 100 km to reach the villa. Alternatively, you can take a train to Khopoli and drive 35 km. The villa is accessible by road to Pali.

Question 43

Is this home child-friendly?

Accepted Answer

Yes, our Home is child friendly.

Question 44

Is this home senior citizen friendly?

Accepted Answer

Yes, our home is senior citizen/elderly friendly. 
The farmhouse has 4 fully furnished bedrooms which are situated on the ground floor, making it an ideal home for large families accompanied by the elderly. All bedrooms have ensuite bathrooms with glass doors, and offer stunning views of the pool, gardens and a nearby waterfall. 
In case of a medical emergency, the caretaker has the numbers for doctor-on-call or ambulance service-on-call. The home is ambulance accessible.

Question 45

Is the place pet-friendly?

Accepted Answer

Yes, this is a pet-friendly villa.  Pets are not allowed in the pool.

Question 46

What can we do for fun around the property?

Accepted Answer

Enjoy a picnic and a barbeque on the lovely lawns. Savour a walk through the wilderness- a guide can be arranged (at prior notice) to accompany you. Head out to the main city of Khopoli, a 45-minute drive away, for a day of camping and river-rafting. Try some delicious local cuisine at the cafes of Rest Inn, Sudha Garh and Pandit.  Plan a day-trip to the famous Pawna Lake which is only 30kms away. The Ganpati Mandir Pali is located 25kms from the property. A drive around the area will also treat you to the lovely views of surrounding farms and their flourishing vegetation.

Question 47

Is there a pool and what's the depth/ length of the pool?

Accepted Answer

Yes, there is a private pool swimming pool within the complex. Pool timings are between 9 am to 7 pm. The water is chlorinated and pool balls have been placed nearby for kids. As there is no lifeguard on hand, guests are advised to be cautious (especially around kids) and to refrain from swimming late at night. 
Our pool is available for poolside parties. However, we recommend keeping alcohol, food and glass bottles away from the pool to avoid accidents.

Question 48

Are there water bodies nearby (such as a pond/ river/ lake etc)?

Accepted Answer

Yes, there is a Pawna lake nearby. It is about 1 hour drive from our home. It is a tourist spot. The water body is safe but guests are advised to be careful around it.

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