Question 1

Can I book only one or two rooms, or do I need to book the entire Home?

Accepted Answer

No, you cannot book just one room. You would need to book the entire home.

Question 2

Are meals provided onsite? What are the charges?

Accepted Answer

We do not provide meals on site. You can order food from outside.

Question 3

Is outside food allowed? Are we allowed to cook ourselves?

Accepted Answer

Guests are not allowed to access the kitchen. However, mothers of infants or small children will have limited access to boil milk or prepare their kids meals. 

Should you choose to order in, the caretaker will be able to help you with menus of nearby restaurants.

Question 4

Do you allow us to stock things in your fridge?

Accepted Answer

Yes, you can use the common fridge to store food/beverages.

Question 5

Is there an aquaguard for drinking water supply? Do we need to carry our own Mineral Water bottles or are these readily available at your villa?

Accepted Answer

Yes, we have a steady supply of filtered drinking water.

Question 6

Is Alcohol allowed? Are there any corkage charges?

Accepted Answer

Yes, alcohol consumption is permitted within limits. There are no corkage charges.

Question 7

Do you allow loud music?

Accepted Answer

Given the location of our home, playing loud music is allowed within limit and during specific time/hours (9am - 10pm).
Guests are requested to respect our neighbours and keep the noise level mild and within the villa.

Question 8

Is smoking / alcohol consumption permitted?

Accepted Answer

Yes, smoking is allowed but strictly not inside the home. If you wish to smoke, please do so outside in the garden/lawn area. 
Alcohol consumption is permitted within limits. We do not encourage late night revelry or loud music.

Question 9

What are the Check-in & Check-out timings? May I request for late check-outs or an early check-in?

Accepted Answer

Check-in time at 2 pm and check-out time is 11 am. Please note that check-out timings are strict as we need to ready the rooms for our next booking. Guests are requested to respect the timing of other guests as well. In case you wish to check in a little early or check out a little late, do inform us at the time of booking. Additional charges will be applied. Late check-out charges includes meals (lunch).

Question 10

What formalities are needed during check-in and check-out?

Accepted Answer

As required by law, all adults have to provide their government-approved Photo IDs (that clearly show their residential address) at the time of Check-in. Your co-operation is of utmost importance to us.

Question 11

Are we allowed to access all areas?

Accepted Answer

No. Guests will only be able to access common areas on the property such as the living room, garden, private pool (if any), etc. 

    Guests are strictly prohibited from crossing into neighboring properties under any circumstances. We request our guests to respect the privacy and personal space of our neighbours.

Question 12

We're planning to drive down. Are the roads good? Any specific things we need to know?

Accepted Answer

While roads connecting to the property are good, guests are advised to check the road and weather conditions before leaving for a road trip. 
Our home is cool and breezy round the year, so you could visit at anytime.

Question 13

If I'm driving, will there be any toll fees applicable?

Accepted Answer

Yes. Please note that toll charges are subject to change, depending on the authorities and the type of vehicle. Guests are requested to carry sufficient cash to cover the toll charge.

Question 14

Who manages the villa?

Accepted Answer

There is a caretaker onsite.

Question 15

Are stag groups allowed to book this home?

Accepted Answer

No. We do not allow stag groups to book this home.

Question 16

Can I reserve your Home for a Film/ Photo/ Advertisement shoot?

Accepted Answer

Yes, we do allow events/shoots at the villa, subject to Home Owner's approval. Meals can be arranged at an additional cost (per person, per day). Please note that a maximum of X people can be accommodated in the villa for an overnight stay. 

Access to the pool will be subject to home owner's approval. Depending on the event and its requirements, a refundable deposit and additional charges may be applied. Please note that loud music (if needed for your function) will only be permitted during certain hours. Any other permissions required for photo shoot/functions will need to be taken by the guests themselves. 

If you wish to book our home for functions/shoots, please send a message to the host on our website or send us an email at book@saffronstays.com

Question 17

What is the cancellation policy?

Accepted Answer

If the Guest cancels the booking anywhere before 21 days before the check-in date, they are entitled to a 100% refund. If the Guest cancels the booking anywhere between 21-11 days before the check-in date, they are entitled to a 50% refund. For any cancellations made after 11 days to the check-in date, there would be no refund. If the Guest has made a partial payment, he/ she is not entitled to any refund whatsoever. All cancellation policies are overridden if a guest uses the “NOCANCEL” coupon while booking. The guest is not entitled to any refund and will have to pay a 100% rescheduling fee in the event of the same. Cancellations for peak dates such as Independence Day (15th Aug), Diwali (29th Oct to 10th Nov), Christmas and New Year (24th Dec to 2nd Jan), and Republic Day (26th Jan) will not be accepted. A nominal 2.75% convenience fee would be deducted from the refund amount for processing of the cancellation.

Question 18

Can I pay 50% now and pay the remaining 50% closer to the date?

Accepted Answer

Unfortunately, there is no option for part payment. Guests are required to pay 100% of the payment before check-in.

Question 19

How can I make a payment?

Accepted Answer

Once you have chosen your dates and your booking has been accepted, you will receive a payment link where the payment can be processed.

In case you're unable to make an online payment through the link, you could also deposit the cash in our bank account directly. We also offer other options like PayTM, NEFT/IMPS or UPI.

Question 20

How and when do I pay for the Security Deposit and how and when is it returned to me?

Accepted Answer

Security deposit is to be paid two days prior to check-in. If no damages are observed, the deposit will be returned during check-out itself or by NEFT within 5 business days after check-out.

Question 21

Can I redeem any offers while booking this home?

Accepted Answer

Yes/No. Members can/cannot redeem their nights, utilise their privileges and avail any offers while booking this home.

Question 22

Does SaffronStays accept cash payments?

Accepted Answer

No. All payments for booking the villa, including meals, will have to be pre-paid prior to check-in. Security Deposit collected during booking will be returned during check-out or by NEFT within 5 business days after check-out, provided no damages are observed. To avoid inconvenience, we will not be accepting cash onsite for any reasons henceforth.

Please note: The Security Deposit is subject to change depending upon the number of nights and the group size. Please check with your holiday advisor at the time of booking.

Question 23

Do guests have to pay extra for pets?

Accepted Answer

This home is not pet friendly,

Question 24

How many extra mattresses can be provided?

Accepted Answer

3  extra mattresses can be arranged onsite. Our home has adequate bed sheets, blankets and pillows for extra bedding.

Question 25

What type of beds, mattresses do you have?

Accepted Answer

Our bedrooms have lovely king-sized beds.

Question 26

Do you provide toiletries and bath towels?

Accepted Answer

Yes, we provide toiletries like soap, shampoo, hair conditioner and towels.

Question 27

Is the Home air-conditioned?

Accepted Answer

Yes, all of our bedrooms are air-conditioned. The living room also has an AC.

Question 28

Is there Internet/ 4G/ WiFi connection available onsite?

Accepted Answer

Yes, the villa has a WiFi connection. There is adequate network connectivity, if not 4G then 3G.

Question 29

Does the villa face frequent power outages? Are there any invertors or gensets to address this issue?

Accepted Answer

Yes, we have a backup generator in case of rare occasions of power failure. Guests are requested to switch off the ACs during power outages as it consumes more power.

Question 30

Do you have a problem with mosquitoes? How do you deal with it to make our stay more comfortable?

Accepted Answer

All rooms have mosquito repellents. Guests are advised to shut the windows between 5:30 pm - 7:30 pm to avoid mosquitoes and insects from entering the home.

Question 31

Is there a security guard / watchman?

Accepted Answer

Yes. The home is located within a gated complex.

Question 32

Are the premises monitored using CCTVs?

Accepted Answer

Yes, there are CCTV cameras installed in outside sections. Private bedrooms and bathrooms are not monitored.

Question 33

Can stray dogs enter the premises?

Accepted Answer

No, the home is within a fenced area. However, should a stray dog enter, inform the caretaker and he will address the issue.

Question 34

Is the property properly fenced? Is there a boundary wall?

Accepted Answer

Yes, our home has a stone wall surrounding the premises.

Question 35

Is there First-aid kit available at your Home?

Accepted Answer

Yes, we do have a first-aid kid onsite, stocked with Dettol, band-aids and over-the-counter medicines like Metacin, Crocin etc.

Question 36

Is the villa and its surroundings well lit up?

Accepted Answer

The villa is well lit up. There is enough lighting even in the surrounding areas i.e lawns, grounds.

Question 37

How do I get there?

Accepted Answer

(Look at the FAQs and follow the paste the driving directions)

Question 38

Is this home child-friendly?

Accepted Answer

Yes, our home is child friendly.

There is plenty of space to run around and many indoor activities that will keep your children occupied. There is also a basic first-aid kit, stocked with Dettol, band-aids, etc., for minor injuries. Parents are advised to be cautious when allowing kids to run around.

Question 39

Is this home senior citizen friendly?

Accepted Answer

Yes, our home is senior citizen/elderly friendly.

The home has 1 bedroom on the ground floor with a small set of steps that can be comfortably climbed. The other 2 bedrooms are on the first floor. All the bedrooms have private bathrooms, again, easy to access at night without any supervision. All our bathrooms have an anti-skid surface.

In case of a medical emergency, the caretaker has the numbers for the doctor-on-call or ambulance service-on-call. The home is ambulance accessible.

Question 40

Is the villa wheelchair accessible?

Accepted Answer

No, our home is not wheelchair accessible.

Question 41

What can we do for fun around the property?

Accepted Answer

Kayaking through mangroves – Paddle through serene waterways and spot exotic birds.

Coco Beach – A quiet escape with gentle waves and dolphin-watching boat rides.

Sinquerim Beach – Great for water sports, sunbathing, and sunsets.

Aguada Fort – Explore Portuguese-era architecture with panoramic sea views.

Reis Magos Fort – A beautifully restored fort with art exhibits and coastal views.

The Lazy Goose – Dine riverside on Goan delicacies in a relaxed setting.

Bhatti Village – A local gem serving traditional Goan home-style seafood.

LPK Waterfront – Dance the night away at Goa’s iconic waterfront nightclub.

Village cycling trails – Discover Nerul’s lush backroads and local charm on two wheels.

Anjuna & Mapusa Markets – Shop for boho fashion, spices, and souvenirs.

Sunset cruises – Enjoy golden hour on the Nerul River with music and drinks.

Machan cafés & book nooks – Find hidden cafés perfect for slow mornings and coffee.

Question 42

Is there a pool and what's the depth/ length of the pool?

Accepted Answer

Yes, there is a private swimming pool within the complex. Pool timings are between 9 am to 7 pm. The water is chlorinated and pool balls have been placed nearby for kids. As there is no lifeguard on hand, guests are advised to be cautious (especially around kids) and to refrain from swimming late at night.

Our pool is available for poolside parties. However, we recommend keeping alcohol, food and glass bottles away from the pool to avoid accidents.

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