Question 1

Can I book only one or two rooms, or do I need to book the entire Home?

Accepted Answer

No, you cannot book just one room. You would need to book the entire home.

Question 2

Is Driver and/or House-Help accommodation available?

Accepted Answer

Up to 13 people from the guests' staff can be accommodated in the service quarters at an  additional cost of Rs 500 per person, per night.  This does not include meals. For meals, an additional amount of Rs. 800 needs to be paid at the time of check-out.

Question 3

Is the villa suitable for a day picnic?

Accepted Answer

Yes, the home has a garden/lawn area within the premises that could be used for outdoor picnic activities. Meals will be provided on site at an additional charge (per person, per meal). Please note that the maximum capacity for an overnight stay is 40 people.  During the day, guests will be allowed to use the washrooms and other amenities at the villa.

Question 4

Can I reserve your place for special functions such as engagement ceremony, a small wedding ceremony or a birthday party, etc?

Accepted Answer

Yes, we do allow events/shoots at the villa. Meals can be arranged at an additional cost (per person, per day). Please note that a maximum of 40 people can be accommodated in the villa for an overnight stay.

Question 5

Is parking available onsite or nearby?

Accepted Answer

Free parking is available onsite.

Question 6

What is the type of cuisine served?

Accepted Answer

The culinary experience here is about indulgence and fine living. We present a selection of food that represents the area/ state our chefs belong to and the world you've seen. You can enjoy gourmet, multi-cuisine breakfast, lunch, high tea and dinner spreads during your stay.

Question 7

Can I pay the caretaker some extra money and request the Cook to prepare fish or mutton dishes for us?

Accepted Answer

Yes. In case you would like the caretaker to cook a special dish, you can pay him for the actuals and cooking, cleaning fee on site, in cash. Please note that this will be subject to availability of ingredients.

Question 8

Is Alcohol allowed? Are there any corkage charges?

Accepted Answer

Yes, alcohol consumption is permitted within limits. There are no corkage charges

Question 9

Are meals provided onsite?

Accepted Answer

Meals are included in the tariff. Barbeque is also available, on request, at an additional cost of INR 700 per person, per day.

The culinary experience at Xanadu is about indulgence and fine living. We present a selection of food that represents the area/ state our chefs belong to and the world you've seen.

You can enjoy gourmet, multi-cuisine breakfast, lunch, high tea and dinner spreads during your stay. Tea/Coffee will be served during breakfast and evening tea time. If you would like tea/coffee at any other time of the day, it can be arranged at an additional charge.

Question 10

Is outside food allowed? Are we allowed to cook ourselves?

Accepted Answer

Guests are not allowed to access the kitchen. However, mothers of infants or small children will have limited access to boil milk or prepare their kids meals.

Question 11

Do you allow us to stock things in your fridge?

Accepted Answer

Yes, you can use the fridge to store food/beverages.

Question 12

Is there an aquaguard for drinking water supply? Do we need to carry our own Mineral Water bottles or are these readily available at your villa?

Accepted Answer

Yes, we have a steady supply of filtered drinking water.

Question 13

If it is a self-catering villa, would you be able to arrange for a cook? What kind of cooking facilities are available?

Accepted Answer

No, this is not a self-catered villa.

Question 14

Do you allow loud music?

Accepted Answer

Given the location of our home, playing loud music is allowed within limit and during specific time/hours. Guests are requested to respect our neighbors and keep the noise level mild and within the villa.

Question 15

What formalities are needed during check-in and check-out?

Accepted Answer

As required by law, all adults have to provide their government-approved Photo IDs (that clearly show their residential address) at the time of Check-in. Your co-operation is of utmost importance to us.

Question 16

What are the Check-in & Check-out timings? May I request for late check-outs or an early check-in?

Accepted Answer

Check-in time at 1 pm and check-out time is 10 am. Please note that check-out timings are strict as we need to ready the rooms for our next booking. Guests are requested to respect the timing of other guests as well. In case you wish to check in a little early or check out a little late, do inform us at the time of booking. Additional charges will be applied.

Question 17

Is smoking / alcohol consumption permitted?

Accepted Answer

Yes, smoking is allowed but strictly not inside the home. If you wish to smoke, please do so outside in the garden/lawn area. 
Alcohol consumption is permitted within limits. We do not encourage late night revelry or loud music.

Question 18

How do we reach your villa by public transport?

Accepted Answer

You can reach the property by jetty from Mumbai's Gateway of India or RoRo to Mandwa Port. The same jetty service company has a bus, which will drop you at Madhuvan Farms on Revas-Alibaug Road.

Question 19

We're planning to drive down. Are the roads good? Any specific things we need to know?

Accepted Answer

While roads connecting to the property are good, guests are advised to check the road and weather conditions before leaving for a road trip.

Question 20

Who manages the villa?

Accepted Answer

There are caretakers onsite.

Question 21

Can I reserve your Home for a Film/ Photo/ Advertisement shoot?

Accepted Answer

Yes, we do allow events/shoots at the villa, subject to Home Owner's approval. Meals can be arranged at an additional cost (per person, per day). Please note that a maximum of 40 people can be accommodated in the villa for an overnight stay.

Question 22

Are stag groups allowed to book this home?

Accepted Answer

No. We do not allow stag groups to book this home.

Question 23

What is the cancellation policy?

Accepted Answer

Bookings for X Series Homes cannot be cancelled, rescheduled, and are non-refundable. Please have a look at the cancellation policy HERE" > HERE" > Bookings for X Series Homes cannot be cancelled, rescheduled, and are non-refundable. Please have a look at the cancellation policy HERE

Question 24

Can I pay 50% now and pay the remaining 50% closer to the date?

Accepted Answer

Unfortunately, there is no option for part payment. Guests are required to pay 100% of the payment before check-in.

Question 25

How and when do I pay for the Security Deposit and how and when is it returned to me?

Accepted Answer

A security deposit of Rs. 7,143 per room is to be paid online two days prior to the check-in. If no damages are observed, the deposit will be returned after check-out within 5 business days by NEFT.

Question 26

Can I redeem any offers while booking this home?

Accepted Answer

No. Members cannot redeem their nights, utilise their privileges, or avail any offers while booking this home.

Question 27

How can I make a payment?

Accepted Answer

Once you have chosen your dates and your booking has been accepted, you will receive a payment link where the payment can be processed.

In case you're unable to make an online payment through the link, you could also deposit the cash in our bank account directly. We also offer other options like PayTM, NEFT/IMPS or UPI.

Question 28

Is there Internet/ 3G/ WiFi connection available onsite?

Accepted Answer

Yes. Wifi routers are present in all the bedrooms.

Question 29

Do you provide toiletries and bath towels?

Accepted Answer

Yes, we provide toiletries like soap, shampoo, toilet paper and towels.

Question 30

Does the villa face frequent power outages? Are there any invertors or gensets to address this issue?

Accepted Answer

Yes, we have a genset in case of rare occasions of power failure. Guests are requested to switch off the ACs during power outages as it consumes more power.

Question 31

How many extra mattresses can be provided?

Accepted Answer

8 extra mattresses can be arranged onsite. Our home has adequate bed sheets, blankets and pillows for extra bedding.

Question 32

What type of beds, mattresses do you have?

Accepted Answer

Our bedrooms have lovely king-sized beds. All our mattresses have mattress protectors.

Question 33

Is the Home air-conditioned?

Accepted Answer

Yes, all of our bedrooms are air-conditioned.

Question 34

Is there a security guard / watchman?

Accepted Answer

Yes.  There is a security guard and caretaker at the property.

Question 35

Are the premises monitored using CCTVs?

Accepted Answer

Yes, there are CCTV cameras installed in the living room, common areas and outside sections. Private bedrooms and bathrooms are not monitored.

Question 36

Can stray dogs enter the premises?

Accepted Answer

No, the home is within a fenced area. However, should a stray dog enter, inform the caretaker and he will address the issue.

Question 37

Is there First-aid kit available at your Home?

Accepted Answer

Yes, we do have a first-aid kid onsite, stocked with Dettol, band-aids and over-the-counter medicines like Metacin, Crocin etc.

Question 38

Is the property properly fenced? Is there a boundary wall?

Accepted Answer

The villa has a boundary and a gated closure.

Question 39

Is the villa and its surroundings well lit up?

Accepted Answer

The villa is well lit up. There is enough lighting even in the surrounding areas.

Question 40

How do I get there?

Accepted Answer

From Mumbai-Goa Highway, head north on NH 66. Take Nagothane Pezari Road and MIDC Pipe Line Road to NH166A in Pezari. Turn right onto MIDC Pipe Line road and continue onto Shreegaon - Medekhar road. Turn left at RENEO ENERGY onto NH166A and continue on Thal Road, at the end of this road you will reach Kankashwer phata then take right and go straight till Madhuvan Farms on the left hand side on the Revas-Alibaug Road and turn left just before Madhuvan Farms to reach the main gate of Xanadu.

Question 41

Is this home child-friendly?

Accepted Answer

Yes, our Home is child friendly.  There is plenty of space to run around, an outdoor jungle gym and many indoor activities that will keep your children occupied.  The home has been stocked with board games. There is also a basic first-aid kit, stocked with Dettol, band-aids, etc., for minor injuries. Parents are advised to be cautious when allowing kids to run around. 
The place has everything under one roof - a tennis court, a large pool with loungers, a mini theatre with cushy recliners, a life-size chess court, a spa with steam and sauna rooms (at an additional cost), a fully equipped gym, a space for indoor games, gardens and a gazebo.

Question 42

Is this home senior citizen friendly?

Accepted Answer

Yes, it has an in-house lift for all the floors.

Question 43

Is the place pet-friendly?

Accepted Answer

No, this is not a pet-friendly villa. Pets are not allowed in the pool.

Question 44

Is the villa wheelchair accessible?

Accepted Answer

No, our home is not wheelchair accessible.

Question 45

Is there a beach close by and is it clean and safe?

Accepted Answer

Yes Kihim beach is close to the home.

Question 46

Is there a pool and what's the depth/ length of the pool?

Accepted Answer

Yes, there is a private pool. Pool timings are between 9 am to 7 pm. As there is no lifeguard on hand, guests are advised to be cautious (especially around kids) and to refrain from swimming late at night. Our pool is available for poolside parties. However, we recommend keeping alcohol, food and glass bottles away from the pool to avoid accidents.

Question 47

What can we do for fun around the property?

Accepted Answer

Guests can venture out and visit Alibaug beach (18 km), Alibaug Fort (9 km), go karting (8 km).

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