Question 1

Can I book only one or two rooms, or do I need to book the entire Home?

Accepted Answer

No, you cannot book just one room. You would need to book the entire home.

Question 2

Is Driver and/or House-Help accommodation available?

Accepted Answer

Yes, driver and house help accommodation is available. Charges for the same are Rs. 2000 per person, per night.  This does includes 4 basic meals.

Question 3

Is parking available onsite or nearby?

Accepted Answer

Yes, parking for upto 4 cars is available onsite.

Question 4

Is the villa suitable for a day picnic?

Accepted Answer

Yes, the home has a garden/lawn area within the premises that could be used for outdoor picnic activities. Meals will be provided on site at an additional charge (per person, per meal). Please note that the maximum capacity for an overnight stay is 18 people.

During the day, guests will be allowed to use the washrooms and other amenities at the villa. The home is also stocked with indoor games like Pool table, TT table, Ice Hockey Table, playing cards such as UNO, monopoly and carrom.

Question 5

Can I reserve your place for special functions such as engagement ceremony, a small wedding ceremony or a birthday party, etc?

Accepted Answer

Yes, we do allow events/shoots at the villa, subject to Home Owner's approval. Meals can be arranged at an additional cost (per person, per day). Please note that a maximum of 18 people can be accommodated in the villa for an overnight stay.

Access to the pool will be subject to home owner's approval. Depending on the event and its requirements, a refundable deposit and additional charges may be applied. Please note that loud music (if needed for your function) will only be permitted during certain hours. Any other permissions required for photo shoot/functions will need to be taken by the guests themselves.

If you wish to book our home for functions/shoots, please send a message to the host on our website or send us an email at book@saffronstays.com

Question 6

Are meals provided onsite? What are the charges?

Accepted Answer

Meals are provided onsite and can be availed at additional charges. We levy an on-site cash-handling charge and request that you pay for all meals before check-in to avoid this inconvenience. Furthermore, all digitally checked-in guests can avail of additional Reward Points and SaffronStays Club Infinitum benefits for pre-paid meals. Tea/Coffee will be served during breakfast and afternoon tea time. If you would like tea/coffee during the day, this will be arranged at an additional charge.

Tea/Coffee will be served during breakfast and afternoon tea time. If you would like tea/coffee during the day, this will be arranged at an additional charge.

Question 7

What is the type of cuisine served?

Accepted Answer

We offer authentic, home-cooked meals. We have a standard menu and our Care Team rep will help you craft the perfect combination once you have booked your stay. Please do share your meal preferences and dietary requirements, if any, when the team reaches out to you.

Question 8

Is outside food allowed? Are we allowed to cook ourselves?

Accepted Answer

No, outside food is not allowed. 
Guests are not allowed to access the kitchen. However, mothers of infants or small children will have limited access to boil milk or prepare their kids meals.

Question 9

Do you allow us to stock things in your fridge?

Accepted Answer

Yes, you can use the common fridge to store food/beverages.

Question 10

Can I pay the caretaker some extra money and request the Cook to prepare fish or mutton dishes for us?

Accepted Answer

Yes. In case you would like the caretaker to cook a special dish, you can pay him for the actuals and cooking, cleaning fee on site, in cash. Please note that this will be subject to availability of ingredients.

Question 11

Is there an aquaguard for drinking water supply? Do we need to carry our own Mineral Water bottles or are these readily available at your villa?

Accepted Answer

Yes, we have a steady supply of filtered drinking water.

Question 12

Is Alcohol allowed? Are there any corkage charges?

Accepted Answer

Yes, alcohol consumption is permitted within limits. There are no corkage charges.

Question 13

What are the meal charges for children?

Accepted Answer

Children  up to the age of 5 shall not be charged for meals.
Children in the age group 6-11 shall be charged Rs 2000 per day.

Question 14

Do you allow loud music?

Accepted Answer

Given the location of our home, playing loud music is allowed within limit and during specific time/hours.
Loud music is not permitted after 10 pm.

Guests are requested to respect our neighbours and keep the noise level mild and within the villa.

Question 15

Is smoking / alcohol consumption permitted?

Accepted Answer

Yes, smoking is allowed but strictly not inside the home. If you wish to smoke, please do so outside in the garden/lawn area, or designated open areas, or oitside the property. 
Alcohol consumption is permitted within limits. We do not encourage late night revelry or loud music.

Question 16

What are the Check-in & Check-out timings? May I request for late check-outs or an early check-in?

Accepted Answer

Check-in time at 1 pm and check-out time is 10 am. Please note that check-out timings are strict as we need to ready the rooms for our next booking. Guests are requested to respect the timing of other guests as well. In case you wish to check in a little early or check out a little late, do inform us at the time of booking. Additional charges will be applied.

Question 17

What formalities are needed during check-in and check-out?

Accepted Answer

As required by law, all guests have to provide their government-approved Photo IDs (that clearly show their residential address) at the time of Check-in. Your co-operation is of utmost importance to us.

Question 18

Are we allowed to access all areas?

Accepted Answer

No. Guests will only be able to access common areas on the property such as the living room, garden, private pool (if any), etc.

Guests are strictly prohibited from crossing into neighboring properties under any circumstances. We request our guests to respect the privacy and personal space of our neighbours.

Question 19

We're planning to drive down. Are the roads good? Any specific things we need to know?

Accepted Answer

While roads connecting to the property are good, guests are advised to check the road and weather conditions before leaving for a road trip.

Question 20

How do we reach your villa by public transport?

Accepted Answer

The best way to reach our home is by a private car/ taxi. If you would like to travel by public transport, the best route would be:

Bus: State Transport buses
Waterways: Take a Ferry or speed boat 
Train: Nearest railway station will be from Mumbai, which is CSMT or Panvel Station. 
Air: The closest airport is Navi Mumbai Airport or Mumbai Chhatrapati Shivaji Maharaj International Airport.

Question 21

If I'm driving, will there be any toll fees applicable?

Accepted Answer

Yes. Please note that toll charges are subject to change, depending on the authorities and the type of vehicle. Guests are requested to carry sufficient cash to cover the toll charge.

Question 22

Can I reserve your Home for a Film/ Photo/ Advertisement shoot?

Accepted Answer

Yes, we do allow events/shoots at the villa, subject to Home Owner's approval. Meals can be arranged at an additional cost (per person, per day). Please note that a maximum of 12-18 people can be accommodated in the villa for an overnight stay.

Please note that additional commercial charges will apply for any commercial shoots conducted at the property.

Access to the pool will be subject to home owner's approval. Depending on the event or shoot and its requirements. A refundable deposit and additional charges may be applied. Please note that loud music (if needed for your function) will only be permitted during certain hours. Any other permissions required for photo shoot/functions will need to be taken by the guests themselves.

If you wish to book our home for functions/shoots, please send a message to the host on our website or send us an email at book@saffronstays.com

Question 23

Who manages the villa?

Accepted Answer

There is a caretaker onsite.

Question 24

Are stag groups allowed to book this home?

Accepted Answer

No. We do not allow stag groups to book this home.

Question 25

What is the cancellation policy?

Accepted Answer

A Guest is entitled to a refund of 75% if he/she cancels the confirmed booking upto 15 days before the Date of Check-In (before 1 PM).
A Guest is entitled to a refund of 50% if he/she cancels the confirmed booking upto 7 days before the Date of Check-In (before 1 PM)
If the Guest cancels within 7 days of the Date of Check-In, he/she is entitled to no refund.

Question 26

Can I pay 50% now and pay the remaining 50% closer to the date?

Accepted Answer

Unfortunately, there is no option for part payment. Guests are required to pay 100% of the payment before check-in.

Question 27

How can I make a payment?

Accepted Answer

Once you have chosen your dates and your booking has been accepted, you will receive a payment link where the payment can be processed.

In case you're unable to make an online payment through the link, you could also deposit the cash in our bank account directly. We also offer other options like PayTM, NEFT/IMPS or UPI.

Question 28

How and when do I pay for the Security Deposit and how and when is it returned to me?

Accepted Answer

Security deposit is to be paid two days prior to check-in. You also have the option to pay the Security Deposit at the time of check-in.
If no damages are observed, the deposit will be returned during check-out itself or by NEFT within 5 business days after check-out.

Question 29

Can I redeem any offers while booking this home?

Accepted Answer

Yes. Members can redeem their nights, utilise their privileges and avail any offers while booking this home.

Question 30

Does SaffronStays accept cash payments?

Accepted Answer

No. All payments for booking the villa, including meals, will have to be pre-paid prior to check-in. Security Deposit collected during booking will be returned during check-out or by NEFT within 5 business days after check-out, provided no damages are observed. To avoid inconvenience, we will not be accepting cash onsite for any reasons henceforth.

Please note: The Security Deposit is subject to change depending upon the number of nights and the group size. Please check with your holiday advisor at the time of booking.

Question 31

Are there any resident pets on the property?

Accepted Answer

No.

Question 32

How many extra mattresses can be provided?

Accepted Answer

1 extra mattress can be arranged onsite, per bedroom. Our home has adequate bed sheets, blankets and pillows for extra bedding.

Question 33

What type of beds, mattresses do you have?

Accepted Answer

Our bedrooms have lovely king-sized beds.

Question 34

Do you provide toiletries and bath towels?

Accepted Answer

Yes, we provide toiletries like shower gel, dental kit, shampoo, hair conditioner and towels.

Question 35

Is the Home air-conditioned?

Accepted Answer

Yes, all of our rooms are air-conditioned.

Question 36

Is there Internet/ 4G/ WiFi connection available onsite?

Accepted Answer

Yes, the villa has a WiFi connection. There is adequate network connectivity, if not 5G then 4G.

Question 37

Does the villa face frequent power outages? Are there any invertors or gensets to address this issue?

Accepted Answer

Yes, we have a backup inverter in case of rare occasions of power failure. Guests are requested to switch off the ACs during power outages as it consumes more power.

Question 38

Do you have a problem with mosquitoes? How do you deal with it to make our stay more comfortable?

Accepted Answer

All rooms have mosquito repellents. Guests are advised to close the windows post 5:30 pm, to avoid mosquitoes and insects from entering the home.

Question 39

Is there a security guard / watchman?

Accepted Answer

Yes. The home is located within a gated complex.

Question 40

Are the premises monitored using CCTVs?

Accepted Answer

Yes, there are CCTV cameras installed in the common areas and outside sections. Living room, private bedrooms and bathrooms are not monitored.

Question 41

Can stray dogs enter the premises?

Accepted Answer

No, the home is within a fenced area. However, should a stray dog enter, inform the caretaker and he will address the issue.

Question 42

Is the property properly fenced? Is there a boundary wall?

Accepted Answer

Yes, our home has a stone wall surrounding the premises.

Question 43

Is there First-aid kit available at your Home?

Accepted Answer

Yes, we do have a first-aid kid onsite, stocked with Dettol, band-aids etc.

Question 44

Is the villa and its surroundings well lit up?

Accepted Answer

The villa is well lit up. There is enough lighting even in the surrounding areas i.e lawns, grounds.

Question 45

How do I get there?

Accepted Answer

- You can take the RoRo to Mandwa Jetty, Our home is an hour’s drive from Mandwa Jetty.
- If you plan on driving down to our home, it's approx 110 km from the Chhatrapati Shivaji Maharaj International Airport.

Question 46

Is this home child-friendly?

Accepted Answer

Yes, our home is child friendly.

There is plenty of space to run around and many indoor activities that will keep your children occupied.  The home has instead been stocked with board games such as Monopoly, Carrom, Table Tennis, Ice Hockey etc. There is also a basic first-aid kit, stocked with Dettol, band-aids, etc., for minor injuries. Parents are advised to be cautious when allowing kids to run around.

Question 47

Is this home senior citizen friendly?

Accepted Answer

Yes, our home is senior citizen/elderly friendly.

The home has 3 bedrooms on the ground floor with a small set of steps that can be comfortably climbed. All the bedroom have private bathrooms, again easy to access at night without any supervision. However, the elders need to be careful of the steps that lead to the lawn and pool area.

Upon special request, our caretakers can prepare Low Salt/ Low Spice/ Low Fat/ Low Sugar for senior citizens. These requests should be informed at the time of booking.

In case of a medical emergency, the caretaker has the numbers for doctor-on-call or ambulance service-on-call. The home is ambulance accessible.

Question 48

Is the villa wheelchair accessible?

Accepted Answer

No, our home is not wheelchair accessible.

Question 49

Is the place pet-friendly?

Accepted Answer

No, the villa is not pet-friendly.

Question 50

Is there a pool and what's the depth/ length of the pool?

Accepted Answer

Yes, there is a private pool  swimming pool within the complex. Pool timings are between 9 am to 7 pm. 
The depth of the pool is 4.5ft. 
.As there is no lifeguard on hand, guests are advised to be cautious (especially around kids) and to refrain from swimming late at night.

Our pool is available for poolside parties. However, having alcohol, food and glass bottles near the pool is strictly prohibited to avoid any accidents or glass pieces getting into the pool.