Question 1

Can I book only one or two rooms, or do I need to book the entire Home?

Accepted Answer

No, you cannot book just one room. You would need to book the entire home.

Question 2

Is Driver and/or House-Help accommodation available?

Accepted Answer

Yes, driver and house-help accommodation is available. Charges for the same are Rs. 1000 per person, per night.  House Help/ Maids will be considered as extra adults.
This does not include meals. Additional charges for meals to be paid to the caretaker onsite, in cash.

Question 3

Is parking available onsite or nearby?

Accepted Answer

Free parking is available onsite for upto 3 cars.

Question 4

Can I reserve your place for special functions such as engagement ceremony, a small wedding ceremony or a birthday party, etc?

Accepted Answer

Yes, we do allow events/shoots at the villa, subject to Home Owner's approval. Meals can be arranged at an additional cost (per person, per day). Please note that a maximum of 12 people can be accommodated in the villa for an overnight stay.

Access to the pool will be subject to home owner's approval. Depending on the event and its requirements, a refundable deposit and additional charges may be applied. Please note that loud music (if needed for your function) will only be permitted during certain hours. Any other permissions required for photo shoot/functions will need to be taken by the guests themselves.

If you wish to book our home for functions/shoots, please send a message to the host on our website or send us an email at book@saffronstays.com

Question 5

Are meals provided onsite? What are the charges?

Accepted Answer

Meals are provided onsite and can be availed at additional charges. We levy an on-site cash handling charge (INR 500) and request you to pay for all meals before check-in to avoid this inconvenience. Furthermore, all digitally checked-in guests can avail of additional Reward Points and SaffronStays Club Infinitum benefits for pre-paid meals. Tea/Coffee will be served during breakfast and afternoon tea time. If you would like tea/coffee during the day, this will be arranged at an additional charge.

Tea/Coffee will be served during breakfast and afternoon tea time. If you would like tea/coffee during the day, this will be arranged at an additional charge.

Question 6

What is the type of cuisine served?

Accepted Answer

We serve authentic, home-style meals made fresh. Once your stay is confirmed, our Team will help you curate the ideal menu from our standard offerings. Do share your dietary preferences and requirements when our team connects with you.

Question 7

Is outside food allowed? Are we allowed to cook ourselves?

Accepted Answer

Guests are not allowed to access the kitchen. However, mothers of infants or small children will have limited access to boil milk or prepare their kids meals.

Question 8

Do you allow us to stock things in your fridge?

Accepted Answer

Yes, you can ask our care takers to store food/beverages.

Question 9

Can I pay the caretaker some extra money and request the Cook to prepare fish or mutton dishes for us?

Accepted Answer

Yes. In case you would like the caretaker to cook a special dish, you can pay him for the actuals and cooking, cleaning fee on site, in cash. Please note that this will be subject to availability of ingredients.

Question 10

Is there an aquaguard for drinking water supply? Do we need to carry our own Mineral Water bottles or are these readily available at your villa?

Accepted Answer

Yes, we have a steady supply of filtered drinking water.

Question 11

Is Alcohol allowed? Are there any corkage charges?

Accepted Answer

Yes, alcohol consumption is permitted within limits. There are no corkage charges.

Question 12

Do you allow loud music?

Accepted Answer

Given the location of our home, playing loud music is allowed within limit and during specific time/hours.

Guests are requested to respect our neighbours and keep the noise level mild and within the villa.

Question 13

Is smoking / alcohol consumption permitted?

Accepted Answer

Yes, smoking is allowed but strictly not inside the home. If you wish to smoke, please do so outside in the garden/lawn area. 
Alcohol consumption is permitted within limits. We do not encourage late night revelry or loud music.

Question 14

What are the Check-in & Check-out timings? May I request for late check-outs or an early check-in?

Accepted Answer

Check-in time at 1 pm and check-out time is 10 am. Please note that check-out timings are strict as we need to ready the rooms for our next booking. Guests are requested to respect the timing of other guests as well. In case you wish to check in a little early or check out a little late, do inform us at the time of booking. Additional charges will be applied. Late check-out charges includes meals (lunch).

Question 15

What formalities are needed during check-in and check-out?

Accepted Answer

As required by law, all guests have to provide their government-approved Photo IDs (that clearly show their residential address) at the time of Check-in. Your co-operation is of utmost importance to us.

Question 16

Are we allowed to access all areas?

Accepted Answer

No. Guests will only be able to access common areas on the property such as the living room, garden, private pool (if any), etc. 

    Guests are strictly prohibited from crossing into neighboring properties under any circumstances. We request our guests to respect the privacy and personal space of our neighbours.

Question 17

We're planning to drive down. Are the roads good? Any specific things we need to know?

Accepted Answer

While roads connecting to the property are good, guests are advised to check the road and weather conditions before leaving for a road trip. 

Our home is cool and breezy round the year, so you could visit at anytime.

Question 18

How do we reach your villa by public transport?

Accepted Answer

The best way to reach our home is by a private car/ taxi.

Question 19

If I'm driving, will there be any toll fees applicable?

Accepted Answer

Yes. Please note that toll charges are subject to change, depending on the authorities and the type of vehicle. Guests are requested to carry sufficient cash to cover the toll charge.

Question 20

Who manages the villa?

Accepted Answer

There is a caretaker onsite.

Question 21

Are stag groups allowed to book this home?

Accepted Answer

No. We do not allow stag groups to book this home.

Question 22

What is the cancellation policy?

Accepted Answer

If the Guest cancels the booking anywhere before 21 days before the check-in date, they are entitled to a 100% refund. If the Guest cancels the booking anywhere between 21-11 days before the check-in date, they are entitled to a 50% refund. For any cancellations made after 11 days to the check-in date, there would be no refund. If the Guest has made a partial payment, he/ she is not entitled to any refund whatsoever. All cancellation policies are overridden if a guest uses the “NOCANCEL” coupon while booking. The guest is not entitled to any refund and will have to pay a 100% rescheduling fee in the event of the same. Cancellations for peak dates such as Independence Day (15th Aug), Diwali (29th Oct to 10th Nov), Christmas and New Year (24th Dec to 2nd Jan), and Republic Day (26th Jan) will not be accepted. A nominal 2.75% convenience fee would be deducted from the refund amount for processing of the cancellation.

Question 23

Can I pay 50% now and pay the remaining 50% closer to the date?

Accepted Answer

Unfortunately, there is no option for part payment. Guests are required to pay 100% of the payment before check-in.

Question 24

How can I make a payment?

Accepted Answer

Once you have chosen your dates and your booking has been accepted, you will receive a payment link where the payment can be processed.

In case you're unable to make an online payment through the link, you could also deposit the cash in our bank account directly. We also offer other options like PayTM, NEFT/IMPS or UPI.

Question 25

How and when do I pay for the Security Deposit and how and when is it returned to me?

Accepted Answer

Security deposit is to be paid two days prior to check-in. If no damages are observed, the deposit will be returned during check-out itself or by NEFT within 5 business days after check-out.

Question 26

Does SaffronStays accept cash payments?

Accepted Answer

No. All payments for booking the villa, including meals, will have to be pre-paid prior to check-in. Security Deposit collected during booking will be returned during check-out or by NEFT within 5 business days after check-out, provided no damages are observed. To avoid inconvenience, we will not be accepting cash onsite for any reasons henceforth.

Please note: The Security Deposit is subject to change depending upon the number of nights and the group size. Please check with your holiday advisor at the time of booking.

Question 27

How many extra mattresses can be provided?

Accepted Answer

1 extra mattress per room can be arranged onsite. Our home has adequate bed sheets, blankets and pillows for extra bedding.

Question 28

What type of beds, mattresses do you have?

Accepted Answer

Our bedrooms have lovely king-sized beds.

Question 29

Do you provide toiletries and bath towels?

Accepted Answer

Yes, we provide toiletries like soap, shampoo, hair conditioner and towels.

Question 30

Is the Home air-conditioned?

Accepted Answer

Yes, all of our bedrooms are air-conditioned. The living room also has an AC.

Question 31

Is there Internet/ 4G/ WiFi connection available onsite?

Accepted Answer

Yes, the villa has a WiFi connection. There is adequate network connectivity, if not 4G then 3G.

Question 32

Do you have a problem with mosquitoes? How do you deal with it to make our stay more comfortable?

Accepted Answer

All rooms have mosquito repellents. Guests are advised to shut the windows between 5:30 pm - 7:30 pm to avoid mosquitoes and insects from entering the home.

Question 33

Does the villa face frequent power outages? Are there any invertors or gensets to address this issue?

Accepted Answer

Yes, we have a backup inverter in case of rare occasions of power failure. Guests are requested to switch off the ACs during power outages as it consumes more power.

Question 34

Are the premises monitored using CCTVs?

Accepted Answer

Yes, there are CCTV cameras installed in the outside sections. Private bedrooms, livingrooms and bathrooms are not monitored.

Question 35

Can stray dogs enter the premises?

Accepted Answer

No, the home is within a fenced area. However, should a stray dog enter, inform the caretaker and he will address the issue.

Question 36

Is the property properly fenced? Is there a boundary wall?

Accepted Answer

Yes, our home has a wall surrounding the premises.

Question 37

Is there First-aid kit available at your Home?

Accepted Answer

Yes, we do have a first-aid kid onsite, stocked with Dettol, band-aids and over-the-counter medicines like Metacin, Crocin etc.

Question 38

Is the villa and its surroundings well lit up?

Accepted Answer

The villa is well lit up. There is enough lighting even in the surrounding areas.

Question 39

How do I get there?

Accepted Answer

You can take a cab from Mandwa Jetty. If you choose to drive, our team will share the location and assist you.

Question 40

Is this home child-friendly?

Accepted Answer

Yes, our home is child friendly.

There is plenty of space to run around and many indoor activities that will keep your children occupied.  The home has instead been stocked with board games such as Life, Monopoly, Chess, Carrom, Table Tennis. There is also a basic first-aid kit, stocked with Dettol, band-aids, etc., for minor injuries. Parents are advised to be cautious when allowing kids to run around.

Question 41

Is this home senior citizen friendly?

Accepted Answer

Yes, our home is senior citizen/elderly friendly.

The home has 2 bedrooms on the ground floor with a small set of steps that can be comfortably climbed. All the bedroom have private bathrooms, again easy to access at night without any supervision. All our bathrooms have anti-skid surface.

In case of a medical emergency, the caretaker has the numbers for doctor-on-call or ambulance service-on-call. The home is ambulance accessible.

Question 42

Is the place pet-friendly?

Accepted Answer

No, this home is not pet-friendly. You can browse other pet-friendly homes on the website.

Question 43

What can we do for fun around the property?

Accepted Answer

Take a dip in the infinity-style pool with tropical views
Sip cocktails at the poolside cabana bar
Host a pizza or BBQ night in the outdoor grill area
Enjoy a spa session in the private massage room
Watch a movie under the stars in the terrace garden or mini-theatre
Start your day with yoga or a quiet read in the open-air terrace
Unwind by the firepit for cozy conversations after sundown
Lounge in your private sit-out with a book and a breeze
Celebrate special moments, birthdays, anniversaries, or just time with family
Visit Nagaon Beach just a 5 mins walk

Question 44

Is there a pool and what's the depth/ length of the pool?

Accepted Answer

Yes, there is a private pool / shared swimming pool within the complex. Pool timings are between 9 am to 7 pm. The water is chlorinated and pool balls have been placed nearby for kids. As there is no lifeguard on hand, guests are advised to be cautious (especially around kids) and to refrain from swimming late at night. 

Our pool is available for poolside parties. However, we recommend keeping alcohol, food and glass bottles away from the pool to avoid accidents.

Question 45

Is there a beach close by and is it clean and safe?

Accepted Answer

Nagaon Beach is just a 5 mins walk from the home. The tides are safe, but we recommend you to enjoy the waves from a distance post sunset.

Question 46

Are there water bodies nearby (such as a pond/ river/ lake etc)?

Accepted Answer

Yes, there is a beach nearby. It is about a minutes drive from our home. It is a tourist spot. The water body is safe but guests are advised to be careful around it.