Question 1

Can I book only one or two rooms, or do I need to book the entire Home?

Accepted Answer

No, you cannot book just one room. You would need to book the entire home.

Question 2

Is parking available onsite or nearby?

Accepted Answer

There is No parking available on site.

Question 3

Is outside food allowed? Are we allowed to cook ourselves?

Accepted Answer

Outside food is allowed. Food delivery app function in the area. Should you choose to order in, the caretaker will 
 be able to help you with menus of nearby restaurants.

Question 4

Do you allow us to stock things in your fridge?

Accepted Answer

Yes, you can use the common fridge to store food/beverages.

Question 5

Can I pay the caretaker some extra money and request the Cook to prepare fish or mutton dishes for us?

Accepted Answer

Yes. In case you would like the caretaker to cook a special dish, you can pay him for the actuals and cooking, cleaning fee on site, in cash. Please note that this will be subject to availability of ingredients.

Question 6

Is there an aquaguard for drinking water supply? Do we need to carry our own Mineral Water bottles or are these readily available at your villa?

Accepted Answer

Yes, we have a steady supply of filtered drinking water.

Question 7

If it is a self-catering villa, would you be able to arrange for a cook? What kind of cooking facilities are available?

Accepted Answer

The kitchenette is accessible in self-catered homes, and the cleaning/use of kitchen charges is to be paid to the caretaker on site, in cash. We also have a microwave placed in the villa at your disposal.

Question 8

Is Alcohol allowed? Are there any corkage charges?

Accepted Answer

Yes, alcohol consumption is permitted within limits. There are no corkage charges.

Question 9

Do you allow loud music?

Accepted Answer

Given the location of our home, playing loud music is allowed within limit and during specific time/hours (9am - 10pm).
Guests are requested to respect our neighbours and keep the noise level mild and within the villa.

Question 10

Is smoking / alcohol consumption permitted?

Accepted Answer

Yes, smoking is allowed but strictly not inside the home. If you wish to smoke, please do so outside in the garden/lawn area. 
Alcohol consumption is permitted within limits. We do not encourage late night revelry or loud music.

Question 11

What are the Check-in & Check-out timings? May I request for late check-outs or an early check-in?

Accepted Answer

Check-in time at 2 pm and check-out time is 11 am. Please note that check-out timings are strict as we need to ready the rooms for our next booking. Guests are requested to respect the timing of other guests as well. In case you wish to check in a little early or check out a little late, do inform us at the time of booking. Additional charges will be applied. Late check-out charges includes meals (lunch).

Question 12

What formalities are needed during check-in and check-out?

Accepted Answer

As required by law, all adults have to provide their government-approved Photo IDs (that clearly show their residential address) at the time of Check-in. Your co-operation is of utmost importance to us.

Question 13

Are we allowed to access all areas?

Accepted Answer

No. Guests will only be able to access common areas on the property such as the living room, garden, private pool (if any), etc. 

    Guests are strictly prohibited from crossing into neighboring properties under any circumstances. We request our guests to respect the privacy and personal space of our neighbours.

Question 14

We're planning to drive down. Are the roads good? Any specific things we need to know?

Accepted Answer

While roads connecting to the property are good, guests are advised to check the road and weather conditions before leaving for a road trip. 

Our home is cool and breezy round the year, so you could visit at anytime.

Question 15

How do we reach your villa by public transport?

Accepted Answer

The best way to reach our home is by a private car/ taxi.

Question 16

If I'm driving, will there be any toll fees applicable?

Accepted Answer

Yes. Please note that toll charges are subject to change, depending on the authorities and the type of vehicle. Guests are requested to carry sufficient cash to cover the toll charge.

Question 17

If I'm driving, will there be any toll fees applicable?

Accepted Answer

Yes. Please note that toll charges are subject to change, depending on the authorities and the type of vehicle. Guests are requested to carry sufficient cash to cover the toll charge.

Question 18

Can I reserve your Home for a Film/ Photo/ Advertisement shoot?

Accepted Answer

Yes, we do allow events/shoots at the villa, subject to Home Owner's approval. Meals can be arranged at an additional cost (per person, per day). Please note that a maximum of X people can be accommodated in the villa for an overnight stay. 

Access to the pool will be subject to home owner's approval. Depending on the event and its requirements, a refundable deposit and additional charges may be applied. Please note that loud music (if needed for your function) will only be permitted during certain hours. Any other permissions required for photo shoot/functions will need to be taken by the guests themselves. 

If you wish to book our home for functions/shoots, please send a message to the host on our website or send us an email at book@saffronstays.com

Question 19

Who manages the villa?

Accepted Answer

There is a caretaker onsite.

Question 20

Are stag groups allowed to book this home?

Accepted Answer

No. We do not allow stag groups to book this home.

Question 21

What is the cancellation policy?

Accepted Answer

If the Guest cancels the booking anywhere before 21 days before checkin date, they are entitled to a 100% refund.
If the Guest cancels the booking anywhere between 21-11 days before checkin date, they are entitled to a 50% refund.
Any cancellations made after 11 days to checkin date, there would be no refund.
If the Guest has made a partial payment, he/ she is not entitled to any refund whatsoever.
If a guest uses the “NOCANCEL” coupon while booking, all cancellation policies are overridden. The guest is not entitled to any refund and will have to pay a 100% rescheduling fee in the event of the same.
Cancellation for peak dates that is Independence day (15th Aug), Diwali (29th Oct to 10th Nov), Christmas and New year (24th Dec to 2nd Jan) and Republic day (26th Jan) will not be accepted.
A nominal 2.75% convenience fee would be deducted from the refund amount for processing of the cancellation

Question 22

Can I pay 50% now and pay the remaining 50% closer to the date?

Accepted Answer

Unfortunately, there is no option for part payment. Guests are required to pay 100% of the payment before check-in.

Question 23

How can I make a payment?

Accepted Answer

Once you have chosen your dates and your booking has been accepted, you will receive a payment link where the payment can be processed.

In case you're unable to make an online payment through the link, you could also deposit the cash in our bank account directly. We also offer other options like PayTM, NEFT/IMPS or UPI.

Question 24

How and when do I pay for the Security Deposit and how and when is it returned to me?

Accepted Answer

Security deposit is to be paid two days prior to check-in. If no damages are observed, the deposit will be returned during check-out itself or by NEFT within 5 business days after check-out.

Question 25

Can I redeem any offers while booking this home?

Accepted Answer

Yes/No. Members can/cannot redeem their nights, utilise their privileges and avail any offers while booking this home.

Question 26

Does SaffronStays accept cash payments?

Accepted Answer

No. All payments for booking the villa, including meals, will have to be pre-paid prior to check-in. Security Deposit collected during booking will be returned during check-out or by NEFT within 5 business days after check-out, provided no damages are observed. To avoid inconvenience, we will not be accepting cash onsite for any reasons henceforth.

Please note: The Security Deposit is subject to change depending upon the number of nights and the group size. Please check with your holiday advisor at the time of booking.

Question 27

Do guests have to pay extra for pets?

Accepted Answer

Yes. Guests have to pay Rs 800 per pet, plus extra for meals, if requested.

Question 28

Are pets allowed inside the room?

Accepted Answer

Yes. Pets are allowed in the bedroom, but not inside the bathroom. Guests must be responsible for their pets and any damage caused to the property shall be deducted from the Security Deposit.

Question 29

Are there any resident pets on the property?

Accepted Answer

No.

Question 30

Do you provide food and water bowls for pets?

Accepted Answer

No, we do not provide food and water bowls for pets.

Question 31

How many extra mattresses can be provided?

Accepted Answer

4  extra mattresses can be arranged onsite. Our home has adequate bed sheets, blankets, and pillows for extra bedding.

Question 32

What type of beds, mattresses do you have?

Accepted Answer

Our bedrooms have lovely king-sized beds.

Question 33

Do you provide toiletries and bath towels?

Accepted Answer

Yes, we provide toiletries like body wash, shampoo, hair conditioner, and towels.

Question 34

Is the Home air-conditioned?

Accepted Answer

Yes, all of our bedrooms are air-conditioned. The living room also has an AC.

Question 35

Is there Internet/ 4G/ WiFi connection available onsite?

Accepted Answer

Yes, the villa has a WiFi connection. There is adequate network connectivity, if not 4G then 3G.

Question 36

Does the villa face frequent power outages? Are there any invertors or gensets to address this issue?

Accepted Answer

Yes, we have a backup inverter in case of rare occasions of power failure. Guests are requested to switch off the ACs during power outages as it consumes more power.

Question 37

Do you have a problem with mosquitoes? How do you deal with it to make our stay more comfortable?

Accepted Answer

All rooms have mosquito repellents. Guests are advised to shut the windows between 5:30 pm - 7:30 pm to avoid mosquitoes and insects from entering the home.

Question 38

Is there a security guard / watchman?

Accepted Answer

Yes. The home is located within a gated complex.

Question 39

Are the premises monitored using CCTVs?

Accepted Answer

Yes, there are CCTV cameras installed in the common areas and outside sections. Private bedrooms and bathrooms are not monitored.

Question 40

Can stray dogs enter the premises?

Accepted Answer

No, the home is within a fenced area. However, should a stray dog enter, inform the caretaker and he will address the issue.

Question 41

Is the property properly fenced? Is there a boundary wall?

Accepted Answer

Yes, our home has a stone wall surrounding the premises.

Question 42

Is there First-aid kit available at your Home?

Accepted Answer

Yes, we do have a first-aid kid onsite, stocked with Dettol, band-aids and over-the-counter medicines like Metacin, Crocin etc.

Question 43

Is the villa and its surroundings well lit up?

Accepted Answer

The villa is well lit up. There is enough lighting even in the surrounding areas i.e lawns, grounds.

Question 44

How do I get there?

Accepted Answer

You can choose a private cab or hire a selfdrive vehicle from MOPA Airport - 33Km or from Thivim Railway Station - 24km.

Question 45

Is the villa wheelchair accessible?

Accepted Answer

No, our home is not wheelchair accessible.

Question 46

Is the place pet-friendly?

Accepted Answer

Yes, this is a pet-friendly villa. Pets will be charged at an additional cost of Rs. 800 per pet. A refundable deposit may also be applied. Pets are not allowed on any of the furniture, pool and will be restricted to the verandah area. Pet owners need to carry along food and bedding for their pets.

Question 47

What can we do for fun around the property?

Accepted Answer

Explore Coco Beach (1.5 km) – A peaceful, less crowded beach perfect for boat rides and dolphin spotting.
Visit Reis Magos Fort (2 Km)  – A historic fort offering panoramic views of the Mandovi River and Goan coastline.
Boat Rides & Dolphin Watching (1.2 Km)  – Take a boat tour from Nerul’s jetty to spot dolphins and enjoy stunning sunset views.
Dine at Riverside Restaurants – Enjoy fresh seafood and Goan delicacies at popular spots like LPK Waterfront (600 mts) and Bhatti Village (1 Km).
Indulge in Watersports (3.4 Km) – Head to Candolim Beach (just a short drive away) for jet skiing, parasailing, and banana boat rides.
Visit the Nerul Backwaters – Take a kayak or boat ride through the scenic mangroves and enjoy the serene landscape.
Explore Aguada Fort & Lighthouse (6 km) – A historic Portuguese fort with breathtaking sea views, just a short drive from Nerul.
Shop at Candolim & Calangute Markets (3.5 Km)  – Browse local boutiques, beachwear stores, and flea markets for souvenirs.

Question 48

Is there a pool and what's the depth/ length of the pool?

Accepted Answer

Yes, there is a private pool / shared swimming pool within the complex. Pool timings are between 9 am to 7 pm. The water is chlorinated and pool balls have been placed nearby for kids. As there is no lifeguard on hand, guests are advised to be cautious (especially around kids) and to refrain from swimming late at night. 

Our pool is available for poolside parties. However, we recommend keeping alcohol, food and glass bottles away from the pool to avoid accidents.

Question 49

Are there water bodies nearby (such as a pond/ river/ lake etc)?

Accepted Answer

Yes, there is a lake beach nearby. It is about 10 minutes drive from our home. It is a tourist spot. The water body is safe but guests are advised to be careful around it.

Question 50

Is there a beach close by and is it clean and safe?

Accepted Answer

Coco bech is just a short drive way. The tides are safe, but we recommend you to enjoy the waves from a distance post sunset.

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