These terms and conditions govern the SaffronStays Guest Refund Policy (the "Guest Refund Policy") available to Guests who book and pay for a Listing listed by a Host through the SaffronStays platform (the "Site") and suffer a Travel Issue and the obligations of the Host associated with the Guest Refund Policy. These terms should be read along with Terms of Service for the Website. Capitalized terms not defined here would have the same meaning as defined in Terms of Service .
Travel Issue
Your Host has a set of rules listed with their accommodation listing that you should check before make a booking. Once you book an accommodation, it is understood that you have agreed to follow the house rules. As a responsible Guest, you are expected to:
- Refrain from flouting house rules so that you have a pleasant experience with your Host.
- Not indulge in substance abuse during your stay at a Host accommodation. Even if your Host allows you to smoke or drink, dispose of the leftover carefully with their guidance.
- Not bring any guests who you have not booked for, to the accommodation for stay.
- Ask the Host directly if you have doubts about anything, or you are not sure.
- Inform the Host in advance about your eating arrangements, if you have availed of meal services and opt to eat out anytime.
- Inform your Host beforehand if you intend to spend the night outside the accommodation as it might worry them. If they find you missing, they might inform SaffronStays or the local police station out of worry. Rather than going through this ordeal, it is better to inform.
- Many Indian families do not encourage consumption of pork/beef in their house even if they are ok with meat/fish/eggs. Check with your hosts.
At SaffronStays, we believe that there is no issue that cannot be sorted with talks. For any travel issue that arises with your Host, try and talk it out with your Host before raising the travel issue with us.
Conditions to Claim a Travel Issue
As SaffronStays guests, co-operation of the highest level is expected from you. During the check-in process you need to take care of the following things:
- Host may require you to provide copy of your identification papers like passport, or other government issued ID proof. Your Host may need to deposit this with the local police station as per guidelines applicable to such Hosts. Please co-operate with your Host.
- If you choose a listing where the payment option is 'cash on arrival' and/or the host has prescribed a security deposit, ensure you carry adequate cash.
- Ask for emergency contact numbers of the Host or his representative.