Question 1

Is parking available onsite or nearby?

Accepted Answer

Free parking is available onsite (in a covered parking area). There is also a public car park nearby.

Question 2

Can I book only one or two rooms, or do I need to book the entire Home?

Accepted Answer

No, you cannot book just one room. You would need to book the entire home.

Question 3

Is Driver and/or House-Help accommodation available?

Accepted Answer

Yes, driver and house-help accommodation is available. Charges for the same are Rs. 500 per person, per night.  This does not include meals. Additional charges for meals to be paid to the caretaker onsite, in cash. Up to X no of people can be accommodated.

Question 4

Is the villa suitable for a day picnic?

Accepted Answer

Yes, the home has a garden/lawn area within the premises that could be used for outdoor picnic activities. Meals will be provided on site at an additional charge (per person, per meal). Please note that the maximum capacity for an overnight stay is 6 people. 

During the day, guests will be allowed to use the washrooms and other amenities at the villa. The home is also stocked with indoor games like UNO and playing cards, monopoly, chess, badminton, snakes and ladder, etc.

Depending on the event, you are allowed to erect a small stage, stall or tent for your event purpose.

Question 5

Are meals provided onsite? What are the charges?

Accepted Answer

Meals are provided onsite and can be availed at additional charges. On a la carte basis.

Question 6

Is outside food allowed? Are we allowed to cook ourselves?

Accepted Answer

Guests are not allowed to access the kitchen. However, mothers of infants or small children will have limited access to boil milk or prepare their kids meals. 

Should you choose to order in, the caretaker will be able to help you with menus of nearby restaurants.

Question 7

Is outside food allowed? Are we allowed to cook ourselves?

Accepted Answer

Guests are not allowed to access the kitchen. However, mothers of infants or small children will have limited access to boil milk or prepare their kids meals. 

Should you choose to order in, the caretaker will be able to help you with menus of nearby restaurants.

Question 8

Do you allow us to stock things in your fridge?

Accepted Answer

Yes, you can use the common fridge to store food/beverages.

Question 9

Can I pay the caretaker some extra money and request the Cook to prepare fish or mutton dishes for us?

Accepted Answer

Yes. In case you would like the caretaker to cook a special dish, you can pay him for the actuals and cooking, cleaning fee on site, in cash. Please note that this will be subject to availability of ingredients.

Question 10

Is there an aquaguard for drinking water supply? Do we need to carry our own Mineral Water bottles or are these readily available at your villa?

Accepted Answer

Yes, we have a steady supply of filtered drinking water.

Question 11

Is Alcohol allowed? Are there any corkage charges?

Accepted Answer

Yes, alcohol consumption is permitted within limits. There are no corkage charges.

Question 12

Do you allow loud music?

Accepted Answer

Given the location of our home, playing loud music is allowed within limit and during specific time/hours.

Guests are requested to respect our neighbours and keep the noise level mild and within the villa.

Question 13

Is smoking / alcohol consumption permitted?

Accepted Answer

Yes, smoking is allowed but strictly not inside the home. If you wish to smoke, please do so outside in the garden/lawn area. 
Alcohol consumption is permitted within limits. We do not encourage late night revelry or loud music.

Question 14

Are we allowed to access all areas?

Accepted Answer

No. Guests will only be able to access common areas on the property such as the living room, garden, private pool (if any), etc. 

    Guests are strictly prohibited from crossing into neighboring properties under any circumstances. We request our guests to respect the privacy and personal space of our neighbours.

Question 15

What are the Check-in & Check-out timings? May I request for late check-outs or an early check-in?

Accepted Answer

Check-in time at 1 pm and check-out time is 10 am. Please note that check-out timings are strict as we need to ready the rooms for our next booking. Guests are requested to respect the timing of other guests as well. In case you wish to check in a little early or check out a little late, do inform us at the time of booking. Additional charges will be applied. Late check-out charges includes meals (lunch).

Question 16

What formalities are needed during check-in and check-out?

Accepted Answer

As required by law, all adults have to provide their government-approved Photo IDs (that clearly show their residential address) at the time of Check-in. Your co-operation is of utmost importance to us.

Question 17

We're planning to drive down. Are the roads good? Any specific things we need to know?

Accepted Answer

While roads connecting to the property are good, guests are advised to check the road and weather conditions before leaving for a road trip. 

Our home is cool and breezy round the year, so you could visit at anytime.

Question 18

How do we reach your villa by public transport?

Accepted Answer

Ramnager Railway station: 12-13 km away 
Ramnagar Bus Stand: 12-13 km away

Question 19

Can I reserve your Home for a Film/ Photo/ Advertisement shoot?

Accepted Answer

Yes, we do allow events/shoots at the villa, subject to Home Owner's approval. Meals can be arranged at an additional cost (per person, per day). Please note that a maximum of X people can be accommodated in the villa for an overnight stay. 

Access to the pool will be subject to home owner's approval. Depending on the event and its requirements, a refundable deposit and additional charges may be applied. Please note that loud music (if needed for your function) will only be permitted during certain hours. Any other permissions required for photo shoot/functions will need to be taken by the guests themselves. 

If you wish to book our home for functions/shoots, please send a message to the host on our website or send us an email at book@saffronstays.com

Question 20

Who manages the villa?

Accepted Answer

There is a caretaker onsite.

Question 21

Are stag groups allowed to book this home?

Accepted Answer

No. We do not allow stag groups to book this home.

Question 22

What is the cancellation policy?

Accepted Answer

A Guest is entitled to a refund of 75% if he/she cancels the confirmed booking upto 15 days before the Date of Check-In (before 1 PM).
A Guest is entitled to a refund of 50% if he/she cancels the confirmed booking upto 7 days before the Date of Check-In (before 1 PM)
If the Guest cancels within 7 days of the Date of Check-In, he/she is entitled to no refund.

Question 23

Can I pay 50% now and pay the remaining 50% closer to the date?

Accepted Answer

Unfortunately, there is no option for part payment. Guests are required to pay 100% of the payment before check-in.

Question 24

How and when do I pay for the Security Deposit and how and when is it returned to me?

Accepted Answer

Security deposit is to be paid two days prior to check-in. If no damages are observed, the deposit will be returned during check-out itself or by NEFT within 5 business days after check-out.

Question 25

Does SaffronStays accept cash payments?

Accepted Answer

No. All payments for booking the villa, including meals, will have to be pre-paid prior to check-in. Security Deposit collected during booking will be returned during check-out or by NEFT within 5 business days after check-out, provided no damages are observed. To avoid inconvenience, we will not be accepting cash onsite for any reasons henceforth.

Please note: The Security Deposit is subject to change depending upon the number of nights and the group size. Please check with your holiday advisor at the time of booking.

Question 26

How many extra mattresses can be provided?

Accepted Answer

1 extra mattress can be arranged onsite per room. Our home has adequate bed sheets, blankets and pillows for extra bedding.

Question 27

Is there Internet/ 4G/ WiFi connection available onsite?

Accepted Answer

Yes, the villa has WiFi connection. There is adequate network connectivity, if not 4G then 3G.

Question 28

What type of beds, mattresses do you have?

Accepted Answer

Our bedrooms have lovely queen-sized.

Question 29

Do you provide toiletries and bath towels?

Accepted Answer

Yes, we provide toiletries like soap, shampoo, hair conditioner and towels.

Question 30

Is the Home air-conditioned?

Accepted Answer

Yes, all of our bedrooms are air-conditioned. The living room also has an AC.

OR

Our home is surrounded by greenery and it is cool throughout the day. Our home is not air-conditioned but all rooms have been furnished with fans and mosquito nets over the windows.

Question 31

Does the villa face frequent power outages? Are there any invertors or gensets to address this issue?

Accepted Answer

Yes, we have a backup inverter in case of rare occasions of power failure. Guests are requested to switch off the ACs during power outages as it consumes more power.

Question 32

Is there First-aid kit available at your Home?

Accepted Answer

Yes, we do have a first-aid kid onsite, stocked with Dettol, band-aids and over-the-counter medicines like Metacin, Crocin etc.

Question 33

Are the premises monitored using CCTVs?

Accepted Answer

Yes, there are CCTV cameras installed in the exterior.

Question 34

Can stray dogs enter the premises?

Accepted Answer

No, the home is within a fenced area. However, should a stray dog enter, inform the caretaker and he will address the issue.

Question 35

Is this home senior citizen friendly?

Accepted Answer

Yes, our home is senior-friendly and designed for comfort.

We have two bedrooms on the ground floor with just a few easy-to-climb steps. The other two bedrooms are on the first floor. Each bedroom has a private bathroom with anti-skid flooring, ensuring safety and convenience, even at night without supervision.

Question 36

Is this home child-friendly?

Accepted Answer

Yes, our home is child-friendly.

There is plenty of space to run around and many indoor activities that will keep your children occupied.  The home has instead been stocked with board games, a kid's playing area, a reading corner as well as open area to play football, cricket, badminton and various outdoor games. There is also a basic first-aid kit, stocked with Dettol, band-aids, etc., for minor injuries. Parents are advised to be cautious when allowing kids to run around.

Question 37

How do I get there?

Accepted Answer

Ramnager Railway station: 12-13 km away 
Ramnagar Bus Stand: 12-13 km away

Question 38

What can we do for fun around the property?

Accepted Answer

Swim & Unwind: Take a dip in the private pool or lounge in the serene outdoor spaces.
Stargazing & Bonfires: Enjoy a cozy bonfire night or admire the night sky from the reading corner.
Outdoor Games & Activities: Play badminton, life-sized snakes & ladders, football, hopscotch, or explore peaceful jungle trails.
Farm-to-Table Experience: Pick fresh vegetables from the garden and enjoy authentic Indian cooking at the traditional chula.
Library & Meditation: Curl up with a book from the library or find a quiet spot in the garden for relaxation.
Seasonal Fruit Plucking: Enjoy handpicking fresh lychees and mangoes when in season.

Nearby Attractions: Nature & Adventure

Jim Corbett National Park (14 km): Book an exciting jungle safari and spot diverse wildlife such as tigers and tusker elephants.
Corbett Falls (18.3 km): A scenic waterfall, ideal for a short trek and a peaceful picnic.
Hanuman Dham (8 km): A serene temple with breathtaking views and spiritual significance.
Ancient Peepal Tree (200m): Walk to this centuries-old tree with hanging roots for a serene escape.
Guided Jungle Walks: Experience the wilderness up close with guided nature walks during the day.
Birdwatching & Wildlife Spotting: Spot local birds, deer, and other wildlife near the villa.
Girija Devi Temple (25.7 km): A revered temple located on a small hill, offering stunning river views.
Jim Corbett Museum (20.4 km): Discover the legacy of Jim Corbett and the history of the national park.
Sitavani Temple (23.3 km): A sacred site believed to be associated with the Ramayana, nestled in the forest.

Question 39

Is there a pool and what's the depth/ length of the pool?

Accepted Answer

Yes, there is a private pool within the complex. Pool timings are between 9 am to 7 pm. The water is chlorinated and pool balls have been placed nearby for kids. As there is no lifeguard on hand, guests are advised to be cautious (especially around kids) and to refrain from swimming late at night.

Our pool is available for poolside parties. However, we recommend keeping alcohol, food and glass bottles away from the pool to avoid accidents.

Sher Bagh

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Barbeque

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Outdoor Games Area

Nature walks in the Wild

Seasonal Fruits Picking

Karaoke Setup

Candle Light Dinner Setup (for 2 pax)

Live Artist / Live Events

Traditional Meal (per plate)

Room Decoration

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Garden / Poolside Breakfast Set-up (for 2 pax)

Picnic (for 2 pax)

Match Screening / Movie Nights with small bytes

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