Question 1

Can I book only one or two rooms, or do I need to book the entire Home?

Accepted Answer

No, you cannot book just one room. You would need to book the entire home.

Question 2

Is parking available onsite or nearby?

Accepted Answer

Free parking is available onsite. Up to 5 cars can be parked.

Question 3

Can I reserve your place for special functions such as engagement ceremony, a small wedding ceremony or a birthday party, etc?

Accepted Answer

Yes, we do allow events/shoots at the villa, subject to Home Owner's approval. Meals can be arranged at an additional cost (per person, per day). Please note that a maximum of 6 people can be accommodated in the villa for an overnight stay.

Access to the pool will be subject to home owner's approval. Depending on the event and its requirements, a refundable deposit and additional charges may be applied. Please note that loud music (if needed for your function) will only be permitted during certain hours. Any other permissions required for photo shoot/functions will need to be taken by the guests themselves.

If you wish to book our home for functions/shoots, please send a message to the host on our website or send us an email at book@saffronstays.com

Question 4

Is Driver and/or House-Help accommodation available?

Accepted Answer

Driver and/or House-Help accommodation is not available.

Question 5

Are meals provided onsite? What are the charges?

Accepted Answer

Meals are provided onsite and can be availed at additional charges. We levy an on-site cash handling charge (₹500) and request you to pay for all meals before check-in to avoid this inconvenience. The caretaker is also present on-site to assist you at all times. We offer healthy home-cooked meals prepared, please refer to the menu for all details. Tea/Coffee will be served during breakfast and high tea time. If you would like tea/coffee at any other time of the day, it can be arranged at an additional charge.

Question 6

Is outside food allowed? Are we allowed to cook ourselves?

Accepted Answer

Guests are not allowed to access the kitchen. However, mothers of infants or small children will have limited access to boil milk or prepare their kids meals.

Question 7

Do you allow us to stock things in your fridge?

Accepted Answer

Yes, you can use the common fridge to store food/beverages.

Question 8

Is there an aquaguard for drinking water supply? Do we need to carry our own Mineral Water bottles or are these readily available at your villa?

Accepted Answer

Yes, we have a steady supply of filtered drinking water.

Question 9

Is Alcohol allowed? Are there any corkage charges?

Accepted Answer

Yes, alcohol consumption is permitted within limits. There are no corkage charges.

Question 10

What are the meal charges for children?

Accepted Answer

Children  up to the age of 6 shall not be charged for meals.
Children in the age group 6-11 shall be charged Rs 1200 per day.

Question 11

Do you allow loud music?

Accepted Answer

Given the location of our home, playing loud music is allowed within limit and during specific time/hours.

Guests are requested to respect our neighbours and keep the noise level mild and within the villa.

Question 12

Is smoking / alcohol consumption permitted?

Accepted Answer

Yes, smoking is allowed but strictly not inside the home. If you wish to smoke, please do so outside in the garden/lawn area. 
Alcohol consumption is permitted within limits. We do not encourage late night revelry or loud music.

Question 13

What are the Check-in & Check-out timings? May I request for late check-outs or an early check-in?

Accepted Answer

Check-in time at 1 pm and check-out time is 10 am. Please note that check-out timings are strict as we need to ready the rooms for our next booking. Guests are requested to respect the timing of other guests as well. In case you wish to check in a little early or check out a little late, do inform us at the time of booking. Additional charges will be applied. Late check-out charges includes meals (lunch).

Question 14

What formalities are needed during check-in and check-out?

Accepted Answer

As required by law, all adults have to provide their government-approved Photo IDs (that clearly show their residential address) at the time of Check-in. Your co-operation is of utmost importance to us.

Question 15

Are we allowed to access all areas?

Accepted Answer

Yes. Guests are allowed to access all areas except the kitchen area. Guests are strictly prohibited from crossing into neighboring properties under any circumstances. We request our guests to respect the privacy and personal space of our neighbours.

Question 16

How do we reach your villa by public transport?

Accepted Answer

The best way to reach our home is by a private car/ taxi. If you would like to travel by public transport, the best route would be:

Bus: 13.8 km from Pen ST Bus Depot
Train: 45.3 km from Karjat Junction
Air: 96.5 km from Mumbai International Airport

Question 17

If I'm driving, will there be any toll fees applicable?

Accepted Answer

Yes. Please note that toll charges are subject to change, depending on the authorities and the type of vehicle. Guests are requested to carry sufficient cash to cover the toll charge.

Question 18

We're planning to drive down. Are the roads good? Any specific things we need to know?

Accepted Answer

Please note that owing to harsh monsoons, the roads leading to the villa are in critical condition. Guests are advised to plan their travel accordingly.

Question 19

Can I reserve your Home for a Film/ Photo/ Advertisement shoot?

Accepted Answer

Yes, we do allow events/shoots at the villa, subject to Home Owner's approval. Meals can be arranged at an additional cost (per person, per day). Please note that a maximum of 6 people can be accommodated in the villa for an overnight stay.

Access to the pool will be subject to home owner's approval. Depending on the event and its requirements, a refundable deposit and additional charges may be applied. Please note that loud music (if needed for your function) will only be permitted during certain hours. Any other permissions required for photo shoot/functions will need to be taken by the guests themselves.

If you wish to book our home for functions/shoots, please send a message to the host on our website or send us an email at book@saffronstays.com

Question 20

Are stag groups allowed to book this home?

Accepted Answer

No. We do not allow stag groups to book this home.

Question 21

Who manages the villa?

Accepted Answer

There is a caretaker onsite.

Question 22

What is the cancellation policy?

Accepted Answer

A Guest is entitled to a refund of 75% if he/she cancels the confirmed booking upto 15 days before the Date of Check-In (before 1 PM).
A Guest is entitled to a refund of 50% if he/she cancels the confirmed booking upto 7 days before the Date of Check-In (before 1 PM)
If the Guest cancels within 7 days of the Date of Check-In, he/she is entitled to no refund.

Question 23

Can I pay 50% now and pay the remaining 50% closer to the date?

Accepted Answer

Unfortunately, there is no option for part payment. Guests are required to pay 100% of the payment before check-in.

Question 24

How can I make a payment?

Accepted Answer

Once you have chosen your dates and your booking has been accepted, you will receive a payment link where the payment can be processed.

In case you're unable to make an online payment through the link, you could also deposit the cash in our bank account directly. We also offer other options like PayTM, NEFT/IMPS or UPI.

Question 25

How and when do I pay for the Security Deposit and how and when is it returned to me?

Accepted Answer

Security deposit is to be paid two days prior to check-in. If no damages are observed, the deposit will be returned during check-out itself or by NEFT within 5 business days after check-out.

Question 26

Can I redeem any offers while booking this home?

Accepted Answer

Yes. Members can redeem their nights, utilise their privileges and avail any offers while booking this home.

Question 27

Does SaffronStays accept cash payments?

Accepted Answer

No. All payments for booking the villa, including meals, will have to be pre-paid prior to check-in. Security Deposit collected during booking will be returned during check-out or by NEFT within 5 business days after check-out, provided no damages are observed. To avoid inconvenience, we will not be accepting cash onsite for any reasons henceforth.

Please note: The Security Deposit is subject to change depending upon the number of nights and the group size. Please check with your holiday advisor at the time of booking.

Question 28

Are there any resident pets on the property?

Accepted Answer

No

Question 29

Do guests have to pay extra for pets?

Accepted Answer

Pets will be charged at an additional cost of Rs. 1000 per pet. 
SaffronStays will offer a hamper which will include treats, a rope toy, a bow & a small shampoo bottle along with two bowls and a reusable mat.

Pet meals will be charged separately. A few options are as below:
i) Dahi
ii) Boiled chicken
iii) Boiled veggies
iv) Boiled rice
v) Boiled eggs

Question 30

Do you provide food and water bowls for pets?

Accepted Answer

Pets will be charged at an additional cost of Rs. 1000 per pet. 
SaffronStays will offer a hamper which will include treats, a rope toy, a bow & a small shampoo bottle along with two bowls and a reusable mat.

Question 31

What are the meal options for pets?

Accepted Answer

Pet meals will be charged separately. A few options are as below:
i) Dahi
ii) Boiled chicken
iii) Boiled veggies
iv) Boiled rice
v) Boiled eggs

Question 32

How many extra mattresses can be provided?

Accepted Answer

8 extra mattresses can be arranged onsite. Our home has adequate bed sheets, blankets and pillows for extra bedding.

Question 33

What type of beds, mattresses do you have?

Accepted Answer

Our bedrooms have lovely king-sized beds.

Question 34

Do you provide toiletries and bath towels?

Accepted Answer

Yes, we provide toiletries like body wash, shampoo and towels.

Question 35

Is there Internet/ 3G/ WiFi connection available onsite?

Accepted Answer

Yes, the villa has WiFi Dongle connection. There is adequate network connectivity, if not 3G then 2G.

Question 36

Does the villa face frequent power outages? Are there any invertors or gensets to address this issue?

Accepted Answer

Yes, we have a backup inverter in case of rare occasions of power failure. Guests cannot use ACs during power outages.

Question 37

Is the Home air-conditioned?

Accepted Answer

Yes, all of our bedrooms are air-conditioned. However, the cool climate throughout the year is the perfect excuse to not install ACs in the living room.

Question 38

Do you have a problem with mosquitoes? How do you deal with it to make our stay more comfortable?

Accepted Answer

All rooms have mosquito repellents. Guests are advised to shut the windows between 5:30 pm - 7:30 pm to avoid mosquitoes and insects from entering the home.

Question 39

Are the premises monitored using CCTVs?

Accepted Answer

Yes, there are CCTV cameras installed in Verandah & Sit Out area. Private bedrooms and bathrooms are not monitored.

Question 40

Can stray dogs enter the premises?

Accepted Answer

No, the home is within a fenced area. However, should a stray dog enter, inform the caretaker and he will address the issue.

Question 41

Is the property properly fenced? Is there a boundary wall?

Accepted Answer

Yes, our home has a stone wall surrounding the premises.

Question 42

Is there First-aid kit available at your Home?

Accepted Answer

Yes, we do have a first-aid kid onsite, stocked with Dettol, band-aids and over-the-counter medicines like Metacin, Crocin etc.

Question 43

Is the villa and its surroundings well lit up?

Accepted Answer

The villa is well lit up. There is enough lighting even in the surrounding areas i.e lawns, grounds.

Question 44

Is there a security guard / watchman?

Accepted Answer

There is no security guard/watchman.

Question 45

Is the place pet-friendly?

Accepted Answer

Yes, this home is pet-friendly.  Pets are not allowed in the pool.

Question 46

Is this home child-friendly?

Accepted Answer

Yes, our home is child friendly.

There is plenty of space to run around and many indoor activities that will keep your children occupied.  The home has instead been stocked with board games such as Jenga, Twister, Scrabble, Pictuerka, Uno. There is also a basic first-aid kit, stocked with Dettol, band-aids, etc., for minor injuries. Parents are advised to be cautious when allowing kids to run around.

Question 47

Is this home senior citizen friendly?

Accepted Answer

Yes, our home is senior citizen/elderly friendly.

All the bedrooms are on the ground floor with ensuite bathroom with a small set of steps that can be comfortably climbed.

Question 48

Is the villa wheelchair accessible?

Accepted Answer

No, our home is not wheelchair accessible.

Question 49

How do I get there?

Accepted Answer

Drive on NH 66 Old Mumbai Goa Highway then take the Pen Khopoli Road. The exact address and travel route would be shared after booking.

Question 50

Is there a pool and what's the depth/ length of the pool?

Accepted Answer

There is no Pool onsite.

Question 51

What can we do for fun around the property?

Accepted Answer

With so much to do in and around the villa, you wouldn't want to leave! Enjoy a farm tour through the organic fields. Hike up the small hills on the property while birdwatching and soak in the panoramic view from up there. And to finish a fun-filled day, relax under the seasonal waterfalls!
There are some untouched and unexplored waterbodies deep in nature. If ventured carefully, you would come across sceneries that would render you speechless! A perfect digital detox indeed.
For fitness enthusiasts and trekkers, this villa is a treasure chest! Plan a day trip to Ratnadurg Fort on Mahalmirya Dongar which is a 1.5-hour invigorating trek away from the villa or visit the Hetavane dam which is a 45-minute trek away.

Question 52

Are there water bodies nearby (such as a pond/ river/ lake etc)?

Accepted Answer

Yes, there is Hetavane dam which is a 45-minute trek away. The water body is safe but guests are advised to be careful around it.

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