Question 1

Can I reserve your place for special functions such as engagement ceremony, a small wedding ceremony or a birthday party, etc?

Accepted Answer

Yes, we do allow events/shoots at the villa, subject to Home Owner's approval. Meals can be arranged at an additional cost (per person, per day). Please note that a maximum of 20 people can be accommodated in the villa for an overnight stay.

Access to the pool will be subject to home owner's approval. Depending on the event and its requirements, a refundable deposit and additional charges may be applied. Please note that loud music (if needed for your function) will only be permitted during certain hours. Any other permissions required for photo shoot/functions will need to be taken by the guests themselves.

If you wish to book our home for functions/shoots, please send a message to the host on our website or send us an email at book@saffronstays.com

Question 2

Can I book only one or two rooms, or do I need to book the entire Home?

Accepted Answer

No, you cannot book just one room. You would need to book the entire home.

Question 3

Is parking available onsite or nearby?

Accepted Answer

Free parking is available onsite.

Question 4

Is the villa suitable for a day picnic?

Accepted Answer

Yes, the home has a garden/lawn area within the premises that could be used for outdoor picnic activities. Meals will be provided on site at an additional charge (per person, per meal). Please note that the maximum capacity for an overnight stay is 20 people.

Question 5

Are meals provided onsite? What are the charges?

Accepted Answer

We offer healthy home-cooked meals prepared using locally sourced fresh ingredients.

Tea/Coffee will be served during breakfast and high tea time. If you would like tea/coffee at any other time of the day, it can be arranged at an additional charge.

Question 6

What is the type of cuisine served?

Accepted Answer

We offer authentic, home-fresh meals. We have a standard menu and our Care Team rep will help you craft the perfect combination once you have booked your stay. Please do share your meal preferences and dietary requirements, if any, when the team reaches out to you.

Barbecue is available at additional cost and is subject to availability with prior notice.

Question 7

Is outside food allowed? Are we allowed to cook ourselves?

Accepted Answer

Outside food is not allowed. Guests are not allowed to access the kitchen. However, mothers of infants or small children will have limited access to boil milk or prepare their kids meals.

Question 8

Do you allow us to stock things in your fridge?

Accepted Answer

Yes, you can use the common fridge to store food/beverages.

Question 9

Is there an aquaguard for drinking water supply? Do we need to carry our own Mineral Water bottles or are these readily available at your villa?

Accepted Answer

Yes, we have a steady supply of filtered drinking water.

Question 10

Is Alcohol allowed? Are there any corkage charges?

Accepted Answer

Yes, alcohol consumption is permitted within limits. There are no corkage charges.

Question 11

If it is a self-catering villa, would you be able to arrange for a cook? What kind of cooking facilities are available?

Accepted Answer

No, this is not a self-catering villa.

Question 12

What are the meal charges for children?

Accepted Answer

Children  up to the age of 6 shall not be charged for meals.
Children in the age group 6-11 shall be charged Rs 1000 per day.

Question 13

Do you allow loud music?

Accepted Answer

Given the location of our home, playing loud music is allowed within limit and during specific time/hours.

Question 14

Is smoking / alcohol consumption permitted?

Accepted Answer

Yes, smoking is allowed but strictly not inside the home. If you wish to smoke, please do so outside in the garden/lawn area. 
Alcohol consumption is permitted within limits. We do not encourage late night revelry or loud music.

Question 15

What are the Check-in & Check-out timings? May I request for late check-outs or an early check-in?

Accepted Answer

Check-in time at 1 pm and check-out time is 10 am. Please note that check-out timings are strict as we need to ready the rooms for our next booking. Guests are requested to respect the timing of other guests as well. In case you wish to check in a little early or check out a little late, do inform us at the time of booking. Additional charges will be applied. Late check-out charges includes meals (lunch).

Question 16

What formalities are needed during check-in and check-out?

Accepted Answer

As required by law, all adults have to provide their government-approved Photo IDs (that clearly show their residential address) at the time of Check-in. Your co-operation is of utmost importance to us.

Question 17

Are we allowed to access all areas?

Accepted Answer

No. Guests will only be able to access common areas on the property such as the living room, garden, private pool (if any), etc. 

    Guests are strictly prohibited from crossing into neighboring properties under any circumstances. We request our guests to respect the privacy and personal space of our neighbours.

Question 18

How do we reach your villa by public transport?

Accepted Answer

The best way to reach our home is by a private car/ taxi. If you would like to travel by public transport, the best route would be:

Bus: Murbad bus depot (7 KM)
Train: Kalyan Station (25 KM)
Air: Mumbai Airport (67 KM)

Question 19

If I'm driving, will there be any toll fees applicable?

Accepted Answer

Yes. Please note that toll charges are subject to change, depending on the authorities and the type of vehicle. Guests are requested to carry sufficient cash to cover the toll charge.

Question 20

We're planning to drive down. Are the roads good? Any specific things we need to know?

Accepted Answer

While roads connecting to the property are good, guests are advised to check the road and weather conditions before leaving for a road trip.

Question 21

Who manages the villa?

Accepted Answer

There is a caretaker onsite.

Question 22

Are stag groups allowed to book this home?

Accepted Answer

No. We do not allow stag groups to book this home.

Question 23

What is the cancellation policy?

Accepted Answer

A Guest is entitled to a refund of 75% if he/she cancels the confirmed booking upto 15 days before the Date of Check-In (before 1 PM).
A Guest is entitled to a refund of 50% if he/she cancels the confirmed booking upto 7 days before the Date of Check-In (before 1 PM)
If the Guest cancels within 7 days of the Date of Check-In, he/she is entitled to no refund.

Question 24

Can I pay 50% now and pay the remaining 50% closer to the date?

Accepted Answer

Unfortunately, there is no option for part payment. Guests are required to pay 100% of the payment before check-in.

Question 25

How can I make a payment?

Accepted Answer

Once you have chosen your dates and your booking has been accepted, you will receive a payment link where the payment can be processed.

In case you're unable to make an online payment through the link, you could also deposit the cash in our bank account directly. We also offer other options like PayTM, NEFT/IMPS or UPI.

Question 26

How and when do I pay for the Security Deposit and how and when is it returned to me?

Accepted Answer

Security deposit is to be paid two days prior to check-in. If no damages are observed, the deposit will be returned during check-out itself or by NEFT within 5 business days after check-out.

Question 27

Can I redeem any offers while booking this home?

Accepted Answer

Yes/No. Members can/cannot redeem their nights, utilise their privileges and avail any offers while booking this home.

Question 28

Does SaffronStays accept cash payments?

Accepted Answer

No. All payments for booking the villa, including meals, will have to be pre-paid prior to check-in. Security Deposit collected during booking will be returned during check-out or by NEFT within 5 business days after check-out, provided no damages are observed. To avoid inconvenience, we will not be accepting cash onsite for any reasons henceforth.

Please note: The Security Deposit is subject to change depending upon the number of nights and the group size. Please check with your holiday advisor at the time of booking.

Question 29

Are there any resident pets on the property?

Accepted Answer

Yes, there are resident pet dogs onsite.

Question 30

How many extra mattresses can be provided?

Accepted Answer

Two rooms have an extra bed which can accommodate 2 extra guests. In 3 rooms, 3 extra mattresses can be arranged. Our home has adequate bed sheets, blankets and pillows for extra bedding.

Question 31

What type of beds, mattresses do you have?

Accepted Answer

Our bedrooms have lovely king-sized beds.

Question 32

Do you provide toiletries and bath towels?

Accepted Answer

Yes, we provide toiletries like body wash, shampoo, and towels.

Question 33

Is the Home air-conditioned?

Accepted Answer

Yes, all of our bedrooms are air-conditioned. The living room also has an AC.

Question 34

Is there Internet/ 4G/ WiFi connection available onsite?

Accepted Answer

Yes, the villa has a WiFi connection which is available in the living room and other shared spaces. There is adequate network connectivity, if not 4G then 3G.

Question 35

Does the villa face frequent power outages? Are there any invertors or gensets to address this issue?

Accepted Answer

Yes, we have a backup genset with 25 KV power backup in case of rare occasions of power failure, 4 ACs can function at same time.

Question 36

Do you have a problem with mosquitoes? How do you deal with it to make our stay more comfortable?

Accepted Answer

All bedrooms have mosquito nets. Guests are advised to shut the windows between 5:30 pm - 7:30 pm to avoid mosquitoes and insects from entering the home.

Question 37

Is there a security guard / watchman?

Accepted Answer

No, however caretaker lives onsite.

Question 38

Are the premises monitored using CCTVs?

Accepted Answer

No, there are no CCTV installed.

Question 39

Can stray dogs enter the premises?

Accepted Answer

No, the home is within a fenced area. However, should a stray dog enter, inform the caretaker and he will address the issue.

Question 40

Is the property properly fenced? Is there a boundary wall?

Accepted Answer

Yes, our home has a stone wall surrounding the premises.

Question 41

Is there First-aid kit available at your Home?

Accepted Answer

Yes, we do have a first-aid kid onsite.

Question 42

Is the villa and its surroundings well lit up?

Accepted Answer

The villa is well lit up. There is enough lighting even in the surrounding areas i.e lawns, grounds.

Question 43

Is this home senior citizen friendly?

Accepted Answer

Yes, our home is elderly-friendly. The home has 2 bedrooms on the ground floor with a small set of steps that can be comfortably climbed. All the bedrooms have private bathrooms, again easy to access at night without any supervision. 
Upon special request, our caretakers can prepare Low Salt/ Low Spice/ Low Fat/ Low Sugar for senior citizens. These requests should be informed at the time of booking.

Question 44

Is this home child-friendly?

Accepted Answer

Yes, our home is child friendly.

There is plenty of space to run around and many indoor activities that will keep your children occupied. There is a dedicated play area for kids with slides and swings in the lawns. The home has instead been stocked with board games such as Jenga and Monopoly. There is also a basic first-aid kit, stocked with Dettol, band-aids, etc., for minor injuries. Parents are advised to be cautious when allowing kids to run around.

Question 45

Is the villa wheelchair accessible?

Accepted Answer

No, our home is not wheelchair accessible.

Question 46

What can we do for fun around the property?

Accepted Answer

There is never a dull moment at SaffronStays (Name). Wake up to a mesmerising sunrise from the expansive terrace overlooking the river, or sip on your evening cuppa on the swing in the garden.
The ground floor living room opens up to a long verandah, perfect to enjoy the evenings. 
If travelling with children, they will have a fun time in the play area with slides & swings.-
The expansive lawn is great for outdoor games, team bonding activities for even a private celebration. 
Take a stroll by the river, dip your toes in the cool water stream, and immerse yourself in serenity.
Indoor and outdoor activities await you with an array of games like Jenga, Monopoly, Cricket, etc.
Nearby tourist attractions include Malshej Ghat (61 Km)

Question 47

Is there a pool and what's the depth/ length of the pool?

Accepted Answer

Yes, there is a private pool within the complex. Pool timings are between 9 am to 7 pm. The depth of pool is 4.5 ft. As there is no lifeguard on hand, guests are advised to be cautious (especially around kids) and to refrain from swimming late at night.

Question 48

Is there a beach close by and is it clean and safe?

Accepted Answer

No, there's no beach close by.

Question 49

Are there water bodies nearby (such as a pond/ river/ lake etc)?

Accepted Answer

Yes, there is a river nearby. It is about 5 minutes walk from our home. The water body is safe but guests are advised to be careful around it.

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