Can I book only one or two rooms, or do I need to book the entire Home?

No, you cannot book just one room. You would need to book the entire home.

Is Driver and/or House-Help accommodation available?

No, driver accommodation is not available.

Is parking available onsite or nearby?

Free parking is available onsite for upto 4 cars.

Are meals provided onsite? What are the charges?

Meals are provided onsite. Meals will be charged at an additional cost, excluding breakfast. Breakfast will be served from 8 am to 9:30 am Lunch will be served from 12 pm to 2 pm. Dinner will be served from 7.30 pm to 9.30 pm. Tea/Coffee will be served during breakfast and afternoon tea time. If you would like tea/coffee during the day, this will be arranged at an additional charge.

What is the type of cuisine served?

We offer simple home cooked meals. There is a standard menu available. You can inform the caretaker in advance about your meal preferences, specific dietary requirements, etc.

Is there an aquaguard for drinking water supply? Do we need to carry our own Mineral Water bottles or are these readily available at your villa?

Yes, we have a steady supply of filtered drinking water.

Is Alcohol allowed? Are there any corkage charges?

Yes, alcohol consumption is permitted within limits. There are no corkage charges.

Do you allow loud music?

Given the location of our home, playing loud music is allowed within limit and during specific time/hours. Guests are requested to respect our neighbours and keep the noise level mild and within the villa.

Is smoking / alcohol consumption permitted?

Yes, smoking is allowed but strictly not inside the home. If you wish to smoke, please do so outside in the garden/lawn area. Alcohol consumption is permitted within limits. We do not encourage late night revelry or loud music.

What are the Check-in & Check-out timings? May I request for late check-outs or an early check-in?

Check-in time at 1 pm and check-out time is 10 am. Please note that check-out timings are strict as we need to ready the rooms for our next booking. Guests are requested to respect the timing of other guests as well. In case you wish to check in a little early or check out a little late, do inform us at the time of booking. Additional charges will be applied. Late check-out charges includes meals (lunch).

What formalities are needed during check-in and check-out?

As required by law, all adults have to provide their government-approved Photo IDs (that clearly show their residential address) at the time of Check-in. Your co-operation is of utmost importance to us.

Are we allowed to access all areas?

No. Guests will only be able to access common areas on the property such as the living room, garden, private pool (if any), etc. Guests are strictly prohibited from crossing into neighboring properties under any circumstances. We request our guests to respect the privacy and personal space of our neighbours.

We're planning to drive down. Are the roads good? Any specific things we need to know?

While roads connecting to the property are good, guests are advised to check the road and weather conditions before leaving for a road trip. Our home is cool and breezy round the year, so you could visit at anytime.

If I'm driving, will there be any toll fees applicable?

Yes. Please note that toll charges are subject to change, depending on the authorities and the type of vehicle. Guests are requested to carry sufficient cash to cover the toll charge.

Are stag groups allowed to book this home?

No. We do not allow stag groups to book this home.

What is the cancellation policy?

A Guest is entitled to a refund of 75% if he/she cancels the confirmed booking upto 15 days before the Date of Check-In (before 1 PM). A Guest is entitled to a refund of 50% if he/she cancels the confirmed booking upto 7 days before the Date of Check-In (before 1 PM) If the Guest cancels within 7 days of the Date of Check-In, he/she is entitled to no refund.

Can I pay 50% now and pay the remaining 50% closer to the date?

Unfortunately, there is no option for part payment. Guests are required to pay 100% of the payment before check-in.

How can I make a payment?

Once you have chosen your dates and your booking has been accepted, you will receive a payment link where the payment can be processed. In case you're unable to make an online payment through the link, you could also deposit the cash in our bank account directly. We also offer other options like PayTM, NEFT/IMPS or UPI.

How and when do I pay for the Security Deposit and how and when is it returned to me?

Security deposit is to be paid two days prior to check-in. If no damages are observed, the deposit will be returned during check-out itself or by NEFT within 5 business days after check-out.

Does SaffronStays accept cash payments?

No. All payments for booking the villa, including meals, will have to be pre-paid prior to check-in. Security Deposit collected during booking will be returned during check-out or by NEFT within 5 business days after check-out, provided no damages are observed. To avoid inconvenience, we will not be accepting cash onsite for any reasons henceforth. Please note: The Security Deposit is subject to change depending upon the number of nights and the group size. Please check with your holiday advisor at the time of booking.

How many extra mattresses can be provided?

3 extra mattresses can be arranged onsite. Our home has adequate bed sheets, blankets and pillows for extra bedding.

What type of beds, mattresses do you have?

Our bedrooms have lovely double beds and twin beds. All our mattresses have mattress protectors.

Do you provide toiletries and bath towels?

Yes, we provide towels and toiletries like soap, shampoo, toilet paper, etc.

Is the Home air-conditioned?

Yes, all of our bedrooms are air-conditioned.

Is there Internet/ 3G/ WiFi connection available onsite?

Yes, the villa has WiFi connection. There is adequate network connectivity, if not 3G then 2G.

Are the premises monitored using CCTVs?

No, there are no CCTVs installed.

Is the property properly fenced? Is there a boundary wall?

Yes, our home has a stone wall surrounding the premises.

Is the villa and its surroundings well lit up?

The villa is well lit up. There is enough lighting even in the surrounding areas i.e lawns, grounds.

Is there First-aid kit available at your Home?

Yes, we do have a first-aid kid onsite, stocked with Dettol, band-aids and over-the-counter medicines like Metacin, Crocin etc.

Is this home child-friendly?

Yes, our Home is child friendly. There is plenty of space to run around and many indoor activities that will keep your children occupied. The home has been stocked with board games and Chess, Carrom etc. There is also a basic first-aid kit, stocked with Dettol, band-aids, etc., for minor injuries. Parents are advised to be cautious when allowing kids to run around.

Is this home senior citizen friendly?

Yes, our home is senior citizen/elderly friendly. A ramp is available for wheelchair access. Upon special request, our caretakers can prepare Low Salt/ Low Spice/ Low Fat/ Low Sugar for senior citizens. These requests should be informed at the time of booking. In case of a medical emergency, the caretaker has the numbers for doctor-on-call or ambulance service-on-call. The home is ambulance accessible.

Is the villa wheelchair accessible?

Yes, our home is wheelchair accessible.

Is the place pet-friendly?

No, this is not a pet-friendly villa. Pets are not allowed in the pool.

What can we do for fun around the property?

Find yourself spending hours on the terrace, under the stars and the full moon, with your loved ones! A short trek will lead you to the famous tourist spots, Lingmala Waterfall and Wilson Point, the highest point in Mahabaleshwar. Tag your close ones along for some strawberry picking from the fields around the property, at an additional cost. Mahabaleshwar market is just 10-15 minutes away from the home.