Question 1

Can I book only one or two rooms, or do I need to book the entire Home?

Accepted Answer

No, you cannot book just one room. You would need to book the entire home.

Question 2

Is Driver and/or House-Help accommodation available?

Accepted Answer

No, Driver and/or House-Help accommodation is not available.

Question 3

Is parking available onsite or nearby?

Accepted Answer

Free parking is available onsite (in a covered parking area). Upto 2 cars can be parked.

Question 4

Can I reserve your place for special functions such as engagement ceremony, a small wedding ceremony or a birthday party, etc?

Accepted Answer

Yes, we do allow events/shoots at the villa, subject to Home Owner's approval. Meals can be arranged at an additional cost (per person, per day). Please note that a maximum of 18 people can be accommodated in the villa for an overnight stay. 

Access to the pool will be subject to home owner's approval. Depending on the event and its requirements, a refundable deposit and additional charges may be applied. Please note that loud music (if needed for your function) will only be permitted during certain hours. Any other permissions required for photo shoot/functions will need to be taken by the guests themselves. 

If you wish to book our home for functions/shoots, please send a message to the host on our website or send us an email at book@saffronstays.com

Question 5

Are meals provided onsite? What are the charges?

Accepted Answer

Home-fresh, authentic meals are provided by our in-house chef on-demand at Rs. 3,000 per person (lunch and dinner) and must be paid online. Breakfast is included in the tariff. Charges for groceries and other ingredients are to be paid as per actuals, in cash, at the villa. Please confirm your request/order 24 hours before the check-in to avoid delays.

Question 6

What is the type of cuisine served?

Accepted Answer

Local authentic meals are provided by the caretaker on demand. The caretaker is also present on-site to assist you at all times. We offer healthy home-cooked meals prepared using locally sourced fresh ingredients. Tea/Coffee will be served during breakfast and high tea time. If you would like tea/coffee at any other time of the day, it can be arranged at an additional charge.

Question 7

Do you allow us to stock things in your fridge?

Accepted Answer

Yes, you can use the fridge to store food/beverages.

Question 8

Can I pay the caretaker some extra money and request the Cook to prepare fish or mutton dishes for us?

Accepted Answer

Yes. In case you would like the caretaker to cook a special dish, you can pay him for the actuals and cooking, cleaning fee on site, in cash. Please note that this will be subject to availability of ingredients.

Question 9

Is there an aquaguard for drinking water supply? Do we need to carry our own Mineral Water bottles or are these readily available at your villa?

Accepted Answer

Yes, we have a steady supply of filtered drinking water.

Question 10

Is Alcohol allowed? Are there any corkage charges?

Accepted Answer

Yes, alcohol consumption is permitted within limits. There are no corkage charges.

Question 11

Do you allow loud music?

Accepted Answer

Given the location of our home, playing loud music is allowed within limit and during specific time/hours. We have speakers with a USB port onsite, so you could attach your phone, pendrive to the music system.

Guests are requested to respect our neighbours and keep the noise level mild and within the villa.

Question 12

Is smoking / alcohol consumption permitted?

Accepted Answer

Yes, smoking is allowed but strictly not inside the home. If you wish to smoke, please do so outside in the garden/lawn area. 
Alcohol consumption is permitted within limits. We do not encourage late night revelry or loud music.

Question 13

What are the Check-in & Check-out timings? May I request for late check-outs or an early check-in?

Accepted Answer

Check-in time at 1 pm and check-out time is 10 am. Please note that check-out timings are strict as we need to ready the rooms for our next booking. Guests are requested to respect the timing of other guests as well. In case you wish to check in a little early or check out a little late, do inform us at the time of booking. Additional charges will be applied. Late check-out charges includes meals (lunch).

Question 14

What formalities are needed during check-in and check-out?

Accepted Answer

As required by law, all adults have to provide their government-approved Photo IDs (that clearly show their residential address) at the time of Check-in. Your co-operation is of utmost importance to us.

Question 15

Are we allowed to access all areas?

Accepted Answer

No. Guests will only be able to access common areas on the property such as the living room, garden, private pool (if any), etc. 

Guests are strictly prohibited from crossing into neighboring properties under any circumstances. We request our guests to respect the privacy and personal space of our neighbours.

Question 16

We're planning to drive down. Are the roads good? Any specific things we need to know?

Accepted Answer

While roads connecting to the property are good, guests are advised to check the road and weather conditions before leaving for a road trip. 

Our home is cool and breezy round the year, so you could visit at anytime.

Question 17

Can I reserve your Home for a Film/ Photo/ Advertisement shoot?

Accepted Answer

Yes, we do allow events/shoots at the villa, subject to Home Owner's approval. Meals can be arranged at an additional cost (per person, per day). Please note that a maximum of 18 people can be accommodated in the villa for an overnight stay. 

Access to the pool will be subject to home owner's approval. Depending on the event and its requirements, a refundable deposit and additional charges may be applied. Please note that loud music (if needed for your function) will only be permitted during certain hours. Any other permissions required for photo shoot/functions will need to be taken by the guests themselves. 

If you wish to book our home for functions/shoots, please send a message to the host on our website or send us an email at book@saffronstays.com

Question 18

Who manages the villa?

Accepted Answer

There is a caretaker onsite.

Question 19

What is the cancellation policy?

Accepted Answer

Bookings for Xanadu Series Homes cannot be cancelled, rescheduled, and are non-refundable. Please have a look at the cancellation policy <a href="https://www.saffronstays.com/cancellation-policy" rel="noopener noreferrer" target="_blank">HERE

Question 20

Can I pay 50% now and pay the remaining 50% closer to the date?

Accepted Answer

Unfortunately, there is no option for part payment. Guests are required to pay 100% of the payment before check-in.

Question 21

How can I make a payment?

Accepted Answer

All payments for booking the villa, including meals will have to be pre-paid prior to checkin. Security Deposit collected during booking will be returned during check-out or by NEFT within 5 business days after check-out, provided no damages are observed. To avoid inconvenience, we will not be accepting cash onsite for any reasons henceforth.

Please note: The Security Deposit is subject to change depending upon the number of nights and the group size. Please check with your holiday advisor at the time of booking.

Question 22

How and when do I pay for the Security Deposit and how and when is it returned to me?

Accepted Answer

Security deposit is to be paid two days prior to check-in. If no damages are observed, the deposit will be returned during check-out itself or by NEFT within 5 business days after check-out.

Question 23

How many extra mattresses can be provided?

Accepted Answer

One extra mattress can be arranged onsite in each bedroom. Our home has adequate bed sheets, blankets and pillows for extra bedding.

Question 24

What type of beds, mattresses do you have?

Accepted Answer

Our bedrooms have lovely king-sized beds. All our mattresses have mattress protectors.

Question 25

Do you provide toiletries and bath towels?

Accepted Answer

Yes, we provide toiletries like soap, shampoo, toilet paper, etc. To avoid hygiene issues, we do not provide towels.

Question 26

Is the Home air-conditioned?

Accepted Answer

Yes, all of our bedrooms and the living room are air-conditioned.

Question 27

Is there Internet/ 3G/ WiFi connection available onsite?

Accepted Answer

Yes, the villa has a WiFi connection. There is adequate network connectivity, if not 3G then 2G.

Question 28

Does the villa face frequent power outages? Are there any invertors or gensets to address this issue?

Accepted Answer

Yes, we have a backup genset in case of rare occasions of power failure. Guests are requested to switch off the ACs during power outages as it consumes more power.

Question 29

Is there a security guard / watchman?

Accepted Answer

Yes. The home is located within a gated complex.

Question 30

Are the premises monitored using CCTVs?

Accepted Answer

Yes, there are CCTV cameras installed in the living room, common areas and outside sections. Private bedrooms and bathrooms are not monitored.

Question 31

Can stray dogs enter the premises?

Accepted Answer

No, the home is within a fenced area. However, should a stray dog enter, inform the caretaker and he will address the issue.

Question 32

Is the property properly fenced? Is there a boundary wall?

Accepted Answer

Yes, our home has a stone wall surrounding the premises.

Question 33

Is there First-aid kit available at your Home?

Accepted Answer

Yes, we do have a first-aid kid onsite, stocked with Dettol, band-aids and over-the-counter medicines like Metacin, Crocin etc.

Question 34

Is the villa and its surroundings well lit up?

Accepted Answer

The villa is well lit up. There is enough lighting even in the surrounding areas i.e lawns, grounds.

Question 35

Is this home child-friendly?

Accepted Answer

Yes, our Home is child friendly.  

There is plenty of space to run around and many indoor activities that will keep your children occupied.  Since SaffronStays believes that holidays are about families bonding, we do not have any TV in our Homes. The home has instead been stocked with board games such as Life, Monopoly, Chess, Carrom, Table Tennis and Darts. There is also a basic first-aid kit, stocked with Dettol, band-aids, etc., for minor injuries. Parents are advised to be cautious when allowing kids to run around.

Question 36

Is this home senior citizen friendly?

Accepted Answer

Yes, our home is senior citizen/elderly friendly. 

The home has 2 bedrooms on the ground floor with a small set of steps that can be comfortably climbed. The other two rooms are are at the lower ground level, below the deck area. and rest of the two rooms are at the entrance level. All the bedrooms have private bathrooms, again easy to access at night without any supervision. All our bathrooms have anti-skid surfaces.

Upon special request, our caretakers can prepare Low Salt/ Low Spice/ Low Fat/ Low Sugar for senior citizens. These requests should be informed at the time of booking. 

In case of a medical emergency, the caretaker has the numbers for doctor-on-call or ambulance service-on-call. The home is ambulance accessible.

Question 37

Is the villa wheelchair accessible?

Accepted Answer

No, our home is not wheelchair accessible.

Question 38

Is the place pet-friendly?

Accepted Answer

No, this home is not pet-friendly.  Pets are not allowed in the pool.

Question 39

What can we do for fun around the property?

Accepted Answer

Discover Candolimâ€™s sparkling beach, which is just a 10-minute drive away, and enjoy an array of water sports to quench your inner wild child. 
If you want a more relaxing trip, take a walk of leisure through the buoyant city. 
Wander through the towns of Candolim and Calangute, 10 to 20-minute drive away, and capture the vivacious nights of Goa, lined with numerous restaurants and bars such as Titoâ€™s Nightclub at 20 minutes away and Cafe Jazz, just 10 minutes away. 
Discover the suave â€˜Our Lady of Good Hopeâ€™ church just a 6 to 10-minute drive away or set out to visit the historic Aguada Fort, 20 minutes away.  
If youâ€™re in the mood for some fun and games, drive for 10 minutes to reach Deltin Suites, the hotel with a casino, and take some shots at the casinoâ€™s wide variety of games.

Question 40

Is there a pool and what's the depth/ length of the pool?

Accepted Answer

Yes, there is a private pool / shared swimming pool within the complex. Pool timings are between 9 am to 7 pm. The water is chlorinated and pool balls have been placed nearby for kids. As there is no lifeguard on hand, guests are advised to be cautious (especially around kids) and to refrain from swimming late at night. 

Our pool is available for poolside parties. However, we recommend keeping alcohol, food and glass bottles away from the pool to avoid accidents.

Question 41

Is there a beach close by and is it clean and safe?

Accepted Answer

Sunset, beach, and your loved one in one frame is something of a dream, but such a chance is up for grabs as Candolim Beach is just 10 minutes away from the villa.  The tides are safe, but we recommend you to enjoy the waves from a distance post-sunset.

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