Question 1

Can I book only one or two rooms, or do I need to book the entire Home?

Accepted Answer

No, the entire villa needs to be booked. This villa has 2 bedrooms that must be booked by the same group.

Question 2

Is Driver and/or House-Help accommodation available?

Accepted Answer

Driver accommodation is available at ₹500 per driver, per day. Meals can be availed on-site at additional charges.

Question 3

Can I reserve your place for special functions such as engagement ceremony, a small wedding ceremony or a birthday party, etc?

Accepted Answer

No.

Question 4

Is parking available onsite or nearby?

Accepted Answer

There is no parking available on site. guests can park their car on the road adjoining the property.

Question 5

Are meals provided onsite? What are the charges?

Accepted Answer

Meals are provided onsite. Meals will be charged at an additional cost, please view the Meals section for all info. Breakfast will be served from 9.30am to 10.30 am. Lunch will be served from 1 pm to 3 pm. Dinner will be served from 8 pm to 10.30pm

Question 6

What is the type of cuisine served?

Accepted Answer

We offer healthy home-cooked meals prepared using locally sourced fresh ingredients. Tea/Coffee will be served during breakfast and high tea time. If you would like tea/coffee at any other time of the day, it can be arranged at an additional charge.

Question 7

Is outside food allowed? Are we allowed to cook ourselves?

Accepted Answer

Yes. Outside food is allowed. Guests are not allowed to access the kitchen. However, mothers of infants or small children will have limited access to boil milk or prepare their kids meals. Should you choose to order in, the caretaker will be able to help you with menus of nearby restaurants.

Question 8

Is there an aquaguard for drinking water supply? Do we need to carry our own Mineral Water bottles or are these readily available at your villa?

Accepted Answer

Yes, we have a steady supply of filtered drinking water.

Question 9

Is Alcohol allowed? Are there any corkage charges?

Accepted Answer

Yes, alcohol consumption is permitted within limits.

Question 10

Can I pay the caretaker some extra money and request the Cook to prepare fish or mutton dishes for us?

Accepted Answer

Yes. In case you would like the caretaker to cook a special dish, you can pay him for the actuals and cooking, cleaning fee on site, in cash. Please note that this will be subject to availability of ingredients.

Question 11

What are the meal charges for children?

Accepted Answer

Children up to the age of 6 shall not be charged for meals. Children in the age group 6-11 shall be charged. Please refer to the Meals section for all information.

Question 12

Do you allow us to stock things in your fridge?

Accepted Answer

Yes, you can use the common fridge to store food/beverages.

Question 13

Do you allow loud music?

Accepted Answer

Given the location of our home, playing loud music is allowed within limit and during specific time/hours. We have speakers with a USB port onsite, so you could attach your phone, pendrive to the music system.
Guests are requested to respect our neighbours and keep the noise level mild and within the villa.

Question 14

Is smoking / alcohol consumption permitted?

Accepted Answer

Alcohol consumption is permitted within limits. We do not encourage late night revelry or loud music.

Question 15

What are the Check-in & Check-out timings? May I request for late check-outs or an early check-in?

Accepted Answer

Check-in time at 1 pm and check-out time is 10 am. Please note that check-out timings are strict as we need to ready the rooms for our next booking. Guests are requested to respect the timing of other guests as well. In case you wish to check in a little early or check out a little late, do inform us at the time of booking. Additional charges will be applied. Late check-out charges includes meals (lunch).

Question 16

What formalities are needed during check-in and check-out?

Accepted Answer

As required by law, all adults have to provide their government-approved Photo IDs (that clearly show their residential address) at the time of Check-in. Your co-operation is of utmost importance to us.

Question 17

Are we allowed to access all areas?

Accepted Answer

No. Guests will only be able to access common areas on the property such as the living room, garden, etc. Guests are strictly prohibited from crossing into neighboring properties under any circumstances. We request our guests to respect the privacy and personal space of our neighbours.

Question 18

We're planning to drive down. Are the roads good? Any specific things we need to know?

Accepted Answer

While roads connecting to the property are good, guests are advised to check the road and weather conditions before leaving for a road trip. Our home is cool and breezy round the year, so you could visit at anytime.

Question 19

If I'm driving, will there be any toll fees applicable?

Accepted Answer

Yes. Please note that toll charges are subject to change, depending on the authorities and the type of vehicle. Guests are requested to carry sufficient cash to cover the toll charge.

Question 20

How do we reach your villa by public transport?

Accepted Answer

The best way to reach our home is by a private car/ taxi. If you would like to travel by public transport, the best route would be:

Train: 57kms from Kathgodam Railway Station
Air: 92 km from Pantnagar Airport

Question 21

Who manages the villa?

Accepted Answer

There is a caretaker onsite.

Question 22

Are stag groups allowed to book this home?

Accepted Answer

No. We do not allow stag groups to book this home.

Question 23

Can I reserve your Home for a Film/ Photo/ Advertisement shoot?

Accepted Answer

Yes, we do allow events/shoots at the villa, subject to Home Owner's approval. Meals can be arranged at an additional cost (per person, per day). Please note that a maximum of 6 people can be accommodated in the villa for an overnight stay.

Access to the pool will be subject to home owner's approval. Depending on the event and its requirements, a refundable deposit and additional charges may be applied. Please note that loud music (if needed for your function) will only be permitted during certain hours. Any other permissions required for photo shoot/functions will need to be taken by the guests themselves.

If you wish to book our home for functions/shoots, please send a message to the host on our website or send us an email at book@saffronstays.com

Question 24

What is the cancellation policy?

Accepted Answer

HERE" > A Guest is entitled to a refund of 75% if he/she cancels the confirmed booking upto 15 days before the Date of Check-In (before 1 PM).
A Guest is entitled to a refund of 50% if he/she cancels the confirmed booking upto 7 days before the Date of Check-In (before 1 PM)
If the Guest cancels within 7 days of the Date of Check-In, he/she is entitled to no refund.

Question 25

Can I pay 50% now and pay the remaining 50% closer to the date?

Accepted Answer

Unfortunately, there is no option for part payment. Guests are required to pay 100% of the payment before check-in.

Question 26

How can I make a payment?

Accepted Answer

Once you have chosen your dates and your booking has been accepted, you will receive a payment link where the payment can be processed.
In case you're unable to make an online payment through the link, you could also deposit the cash in our bank account directly. We also offer other options like PayTM, NEFT/IMPS or UPI.

Question 27

How and when do I pay for the Security Deposit and how and when is it returned to me?

Accepted Answer

Security deposit is to be paid two days prior to check-in. If no damages are observed, the deposit will be returned during check-out itself or by NEFT within 5 business days after check-out.

Question 28

Can I redeem any offers while booking this home?

Accepted Answer

Yes. Members can redeem their nights, utilise their privileges, and avail offers while booking this home.

Question 29

Does SaffronStays accept cash payments?

Accepted Answer

No. All payments for booking the villa, including meals, will have to be pre-paid prior to check-in. Security Deposit collected during booking will be returned during check-out or by NEFT within 5 business days after check-out, provided no damages are observed. To avoid inconvenience, we will not be accepting cash onsite for any reasons henceforth.
Please note: The Security Deposit is subject to change depending upon the number of nights and the group size. Please check with your holiday advisor at the time of booking.

Question 30

Do guests have to pay extra for pets?

Accepted Answer

Yes. Guests have to pay Rs 500 per pet, plus extra for meals, if requested.

Question 31

Are pets allowed inside the room?

Accepted Answer

Yes. Pets are allowed in the bedroom, but not inside the bathroom. Guests must be responsible for their pets and any damage caused to the property shall be deducted from the Security Deposit.

Question 32

Are there any resident pets on the property?

Accepted Answer

No

Question 33

Do you provide food and water bowls for pets?

Accepted Answer

No, we do not provide food and water bowls for pets.

Question 34

How many extra mattresses can be provided?

Accepted Answer

1 bedroom has an extra queen-sized bed that can accommodate up to 2 additional guests. The maximum capacity of this villa is 6 guests. Our home has adequate bed sheets, blankets and pillows for extra guests.

Question 35

What type of beds, mattresses do you have?

Accepted Answer

1 bedroom has 2 queen-sized beds and the other bedroom has a king-sized bed.

Question 36

Do you provide toiletries and bath towels?

Accepted Answer

Yes, we provide toiletries like soap, shampoo, toilet paper, towels etc.

Question 37

Is the Home air-conditioned?

Accepted Answer

Our home is surrounded by greenery and it is cool throughout the day. Our home is not air conditioned but all rooms have been furnished with fans and mosquito nets over the windows.

Question 38

Is there Internet/ 3G/ WiFi connection available onsite?

Accepted Answer

Yes, the villa has WiFi connection. There is adequate network connectivity, if not 3G then 2G.

Question 39

Do you have a problem with mosquitoes? How do you deal with it to make our stay more comfortable?

Accepted Answer

All of the rooms have been furnished with All-out machines and mosquito nets have been placed over the windows. Guests are advised to shut the windows by 5.30 / 7.30 pm to avoid mosquitoes. If needed, the caretaker has Odomos on site.

Question 40

Does the villa face frequent power outages? Are there any invertors or gensets to address this issue?

Accepted Answer

The villa does not face power outages, and hence has not been fitted with additional power sources.

Question 41

Are the premises monitored using CCTVs?

Accepted Answer

Yes, there are CCTV cameras installed common areas and outside sections. Private bedrooms and bathrooms are not monitored.

Question 42

Is there First-aid kit available at your Home?

Accepted Answer

Yes, we do have a first-aid kid onsite, stocked with Dettol, band-aids and over-the-counter medicines like Metacin, Crocin etc.

Question 43

Is the villa and its surroundings well lit up?

Accepted Answer

The villa is well lit up. There is enough lighting even in the surrounding areas i.e lawns, grounds.

Question 44

Is there a security guard / watchman?

Accepted Answer

Yes.

Question 45

Can stray dogs enter the premises?

Accepted Answer

No, the home is within a fenced area. However, should a stray dog enter, inform the caretaker and he will address the issue.

Question 46

Is the property properly fenced? Is there a boundary wall?

Accepted Answer

Yes, our home has a stone wall surrounding the premises.

Question 47

How do I get there?

Accepted Answer

Drive for 3 hours from Pantnagar Airport via NH109.If you are travelling from Kathgodam Railway Station, this villa is 2 hours away via the Bhowali-Bhimtal-Haldwani Road.

Question 48

Is this home child-friendly?

Accepted Answer

No, our Home is not child friendly. The parapet does not have a railing.

Question 49

Is this home senior citizen friendly?

Accepted Answer

No, the villa is not very elderly-friendly. Guests must walk down a 10 ft dirt track from the parking to reach the rooms, and must climb stairs to visit any area on the estate.

Question 50

Is the villa wheelchair accessible?

Accepted Answer

No, our home is not wheelchair accessible.

Question 51

Is the place pet-friendly?

Accepted Answer

Yes, this is a pet-friendly villa. Pets will be charged at an additional cost of Rs. 500 per pet, per day. A refundable deposit may also be applied. Pets are not allowed on any of the furniture and will be restricted to the verandah area. Pet owners need to carry along food and bedding for their pets.

Question 52

What can we do for fun around the property?

Accepted Answer

While in Mukteshwar, you must go trekking. Set out for an exciting trek from Peora to Almora to capture the panoramic greenery, just a 45-minute drive away. Add more thrill to your itinerary and go rock climbing at Nainital Mountaineering Club, just a couple of hours away. Enjoy the serene mornings at Nanda Devi peak to witness a mesmerizing sunrise and 360-degree views of the Himalayan range, only a few hours away. Just 30 minutes away is the enchanting views of Bhalugaad Waterfall where you can seek peace amidst beauty. 40-minutes from the home are orchards in the popular tourist town of Ramgarh.

Question 53

Is there a pool and what's the depth/ length of the pool?

Accepted Answer

No, there is no pool.

This home is no longer on our network