Question 1

Can I book only one or two rooms, or do I need to book the entire Home?

Accepted Answer

No, you cannot book just one room. You would need to book the entire home.

Question 2

Is parking available onsite or nearby?

Accepted Answer

Free parking is available onsite. Upto 4 cars can be parked.

Question 3

Is the villa suitable for a day picnic?

Accepted Answer

Yes, the home has a garden/lawn area within the premises that could be used for outdoor picnic activities. Meals will be provided on site at an additional charge (per person, per meal). Please note that the maximum capacity for an overnight stay is 12 people.

During the day, guests will be allowed to use the washrooms and other amenities at the villa.

Depending on the event, you are allowed to erect a small stage, stall or tent for your event purpose.

Question 4

Is Driver and/or House-Help accommodation available?

Accepted Answer

Driver and/or House-Help accommodation is not available.

Question 5

Do you allow us to stock things in your fridge?

Accepted Answer

Yes, you can use the common fridge to store food/beverages.

Question 6

Is there an aquaguard for drinking water supply? Do we need to carry our own Mineral Water bottles or are these readily available at your villa?

Accepted Answer

Yes, we have a steady supply of filtered drinking water.

Question 7

Is Alcohol allowed? Are there any corkage charges?

Accepted Answer

Yes, alcohol consumption is permitted within limits. There are no corkage charges.

Question 8

Is outside food allowed? Are we allowed to cook ourselves?

Accepted Answer

Outside food is allowed but guests are not allowed to access the kitchen. However, mothers of infants or small children will have limited access to boil milk or prepare their kids' meals.

Question 9

Do you allow loud music?

Accepted Answer

Given the location of our home, playing loud music is allowed within limit and during specific time/hours.

Guests are requested to respect our neighbours and keep the noise level mild and within the villa.

Question 10

Is smoking / alcohol consumption permitted?

Accepted Answer

Yes, smoking is allowed but strictly not inside the home. If you wish to smoke, please do so outside in the garden/lawn area. 
Alcohol consumption is permitted within limits. We do not encourage late night revelry or loud music.

Question 11

What are the Check-in & Check-out timings? May I request for late check-outs or an early check-in?

Accepted Answer

Check-in time at 1 pm and check-out time is 10 am. Please note that check-out timings are strict as we need to ready the rooms for our next booking. Guests are requested to respect the timing of other guests as well. In case you wish to check in a little early or check out a little late, do inform us at the time of booking. Additional charges will be applied. Late check-out charges includes meals (lunch).

Question 12

What formalities are needed during check-in and check-out?

Accepted Answer

As required by law, all adults have to provide their government-approved Photo IDs (that clearly show their residential address) at the time of Check-in. Your co-operation is of utmost importance to us.

Question 13

Are we allowed to access all areas?

Accepted Answer

Yes. Guests are allowed to access all areas except the kitchen area and homeowners bedroom. Guests are strictly prohibited from crossing into neighboring properties under any circumstances. We request our guests to respect the privacy and personal space of our neighbours.

Question 14

How do we reach your villa by public transport?

Accepted Answer

The best way to reach our home is by a private car/ taxi. If you would like to travel by public transport, the best route would be:

Bus: 4.2 km from MSRTC Bus Depot Karjat
Train: 5 km from Karjat Junction
Air: 68 km from Mumbai International Airport

Question 15

If I'm driving, will there be any toll fees applicable?

Accepted Answer

Yes. Please note that toll charges are subject to change, depending on the authorities and the type of vehicle. Guests are requested to carry sufficient cash to cover the toll charge.

Question 16

We're planning to drive down. Are the roads good? Any specific things we need to know?

Accepted Answer

The approach road to the home (200 meters) is rough. Guests are advised to check the road and weather conditions before leaving for a road trip.

Our home is cool and breezy round the year, so you could visit at anytime.

Question 17

Are stag groups allowed to book this home?

Accepted Answer

No. We do not allow stag groups to book this home.

Question 18

Who manages the villa?

Accepted Answer

There is a caretaker onsite.

Question 19

What is the cancellation policy?

Accepted Answer

A Guest is entitled to a refund of 75% if he/she cancels the confirmed booking upto 15 days before the Date of Check-In (before 1 PM).
A Guest is entitled to a refund of 50% if he/she cancels the confirmed booking upto 7 days before the Date of Check-In (before 1 PM)
If the Guest cancels within 7 days of the Date of Check-In, he/she is entitled to no refund.

Question 20

Can I pay 50% now and pay the remaining 50% closer to the date?

Accepted Answer

Unfortunately, there is no option for part payment. Guests are required to pay 100% of the payment before check-in.

Question 21

How can I make a payment?

Accepted Answer

Once you have chosen your dates and your booking has been accepted, you will receive a payment link where the payment can be processed.

In case you're unable to make an online payment through the link, you could also deposit the cash in our bank account directly. We also offer other options like PayTM, NEFT/IMPS or UPI.

Question 22

How and when do I pay for the Security Deposit and how and when is it returned to me?

Accepted Answer

Security deposit is to be paid two days prior to check-in. If no damages are observed, the deposit will be returned during check-out itself or by NEFT within 5 business days after check-out.

Question 23

Can I redeem any offers while booking this home?

Accepted Answer

Yes. Members can redeem their nights, utilise their privileges or avail any offers while booking this home.

Question 24

Does SaffronStays accept cash payments?

Accepted Answer

No. All payments for booking the villa, including meals, will have to be pre-paid prior to check-in. Security Deposit collected during booking will be returned during check-out or by NEFT within 5 business days after check-out, provided no damages are observed. To avoid inconvenience, we will not be accepting cash onsite for any reasons henceforth.

Please note: The Security Deposit is subject to change depending upon the number of nights and the group size. Please check with your holiday advisor at the time of booking.

Question 25

Are there any resident pets on the property?

Accepted Answer

There are no resident pets onsite.

Question 26

What type of beds, mattresses do you have?

Accepted Answer

Our bedrooms have lovely king-sized beds.

Question 27

Do you provide toiletries and bath towels?

Accepted Answer

Yes, we provide toiletries like shower gel, shampoo and towels.

Question 28

Do you have a problem with mosquitoes? How do you deal with it to make our stay more comfortable?

Accepted Answer

All rooms have mosquito repellents & net. Guests are advised to shut the windows between 5:30 pm - 7:30 pm to avoid mosquitoes and insects from entering the home.

Question 29

How many extra mattresses can be provided?

Accepted Answer

4 extra mattresses can be arranged onsite. Our home has adequate bed sheets, blankets and pillows for extra bedding.

Question 30

Is the Home air-conditioned?

Accepted Answer

Yes, all of our bedrooms are air-conditioned. The living room also has an AC.

Question 31

Is there Internet/ 3G/ WiFi connection available onsite?

Accepted Answer

Yes, the villa has a WiFi connection. There is adequate network connectivity, if not 3G then 2G.

Question 32

Does the villa face frequent power outages? Are there any invertors or gensets to address this issue?

Accepted Answer

Yes, we have a backup inverter in case of rare occasions of power failure. Guests are requested to switch off the ACs during power outages as it consumes more power.

Question 33

Can stray dogs enter the premises?

Accepted Answer

No, the home is within a fenced area. However, should a stray dog enter, inform the caretaker and he will address the issue.

Question 34

Is there First-aid kit available at your Home?

Accepted Answer

Yes, we do have a first-aid kid onsite, stocked with Dettol, band-aids and over-the-counter medicines like Metacin, Crocin etc.

Question 35

Is the villa and its surroundings well lit up?

Accepted Answer

The villa is well lit up. There is enough lighting even in the surrounding areas i.e lawns, grounds.

Question 36

Is there a security guard / watchman?

Accepted Answer

No. However, the caretaker lives onsite throughout.

Question 37

Is the property properly fenced? Is there a boundary wall?

Accepted Answer

Yes, our home has a stone wall surrounding the premises.

Question 38

Are the premises monitored using CCTVs?

Accepted Answer

Yes, there are CCTV cameras installed in the common areas and outside sections. Private bedrooms and bathrooms are not monitored.

Question 39

Is this home child-friendly?

Accepted Answer

Yes, our home is child friendly.

There is plenty of space to run around and many indoor activities that will keep your children occupied.  The home has been stocked with board games such as Carrom. There is also a basic first-aid kit, stocked with Dettol, band-aids, etc., for minor injuries. Parents are advised to be cautious when allowing kids to run around.

Question 40

Is this home senior citizen friendly?

Accepted Answer

Yes, our home is senior citizen/elderly friendly.

All the bedrooms are on the ground floor with a small set of steps that can be comfortably climbed. All the bedrooms have private bathrooms.

Question 41

Is the villa wheelchair accessible?

Accepted Answer

No, our home is not wheelchair accessible.

Question 42

Is the place pet-friendly?

Accepted Answer

No, this home is not pet-friendly. You can browse other pet-friendly homes on the website. Pets are not allowed in the pool.

Question 43

How do I get there?

Accepted Answer

You can take a taxi from Karjat railway station and head to the property via the Karjat Chowk Road.  You can take the NH48 highway from Mumbai. The exact location will be shared once the booking is confirmed.

Question 44

What can we do for fun around the property?

Accepted Answer

- Take a walk through the organic farm present on the premises where veggies like Haldi, radish, spinach, cauliflower, methi, okra and brinjal are grown.
- Sondai Fort is only 7km away where adventure lovers can enjoy thrilling treks. The famous Saltt cafe is less than 2 km away.
- Morbe Dam, Kalote Lake and Dhom Lake are a 20-minute drive from the premises.

Question 45

Is there a pool and what's the depth/ length of the pool?

Accepted Answer

Yes, there is a private pool. The dimensions of the pool are 26*12 feet. The pool is 4.5 feet deep. Pool timings are between 9 am to 7 pm. The water is chlorinated. As there is no lifeguard on hand, guests are advised to be cautious (especially around kids) and to refrain from swimming late at night.

Question 46

Is there a beach close by and is it clean and safe?

Accepted Answer

There is no beach nearby.

Question 47

Are there water bodies nearby (such as a pond/ river/ lake etc)?

Accepted Answer

Yes, Morbe Dam, Kalote Lake and Dhom Lake are a 20-minute drive from the premises. It is a tourist spot. Guests are advised to be careful around it.

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