Question 1

Accepted Answer

Question 2

Can I book only one or two rooms, or do I need to book the entire Home?

Accepted Answer

No, you cannot book just one room. You would need to book the entire home. However, for weekdays and last-minute bookings, guests can book a minimum of 2 rooms. Kindly connect with the team to know more.

Question 3

Is Driver and/or House-Help accommodation available?

Accepted Answer

Yes, driver and house-help accommodation is available. Rs. 2000 per person per day would be applicable for the same including accommodation and meals.

Question 4

Is parking available onsite or nearby?

Accepted Answer

Free parking is available onsite (in a covered parking area). 
.

Question 5

Is the villa suitable for a day picnic?

Accepted Answer

Yes, the home has a garden/lawn area within the premises that could be used for outdoor picnic activities. Meals will be provided on site at an additional charge (per person, per meal). Please note that the maximum capacity for an overnight stay is 12 people. 

During the day, guests will be allowed to use the washrooms and other amenities at the villa. The home is also stocked with indoor games like UNO and playing cards, monopoly, chess, badminton, snakes and ladder, etc.

Question 6

Can I reserve your place for special functions such as engagement ceremony, a small wedding ceremony or a birthday party, etc?

Accepted Answer

Yes, we do allow events/shoots at the villa,  subject to Home Owner's approval. Meals can be arranged at an additional cost (per person, per day). Please note that a maximum of 12 people can be accommodated in the villa for an overnight stay. 

 Depending on the event and its requirements, a refundable deposit and additional charges may be applied. Please note that loud music (if needed for your function) will only be permitted during certain hours. Any other permissions required for photo shoot/functions will need to be taken by the guests themselves. 

If you wish to book our home for functions/shoots, please send a message to the host on our website or send us an email at book@saffronstays.com

Question 7

Are meals provided onsite? What are the charges?

Accepted Answer

Meals are provided onsite. We provide healthy home-cooked meals prepared using locally sourced ingredients. Meals will be charged at an additional cost.

Please check the Meals section for pricing.

Question 8

What is the type of cuisine served?

Accepted Answer

Home-fresh authentic meals are provided by our in-home chef on demand. Chicken, Mutton and non-veg delicacies can be prepared over barbeque provided it is informed in advance and will be charged as per actuals. Tea/Coffee will be served during breakfast and high tea time. If you would like tea/coffee at any other time of the day, it can be arranged at an additional charge. Veg, Jain food is also served as per local cuisine.
You can inform the caretaker in advance about your meal preferences (veg/non-veg), specific dietary requirements, etc.

Question 9

Is outside food allowed? Are we allowed to cook ourselves?

Accepted Answer

Guests are not allowed to access the kitchen. However, mothers of infants or small children will have limited access to boil milk or prepare their kids meals.

Question 10

Do you allow us to stock things in your fridge?

Accepted Answer

Yes, you can use the common fridge to store food/beverages. In case there are other guests on site, please adjust and use the common fridge accordingly.

Question 11

Can I pay the caretaker some extra money and request the Cook to prepare fish or mutton dishes for us?

Accepted Answer

Yes. In case you would like the caretaker to cook a special dish, you can pay him for the actuals and cooking, cleaning fee on site, in cash. Please note that this will be subject to availability of ingredients.

Question 12

Is there an aquaguard for drinking water supply? Do we need to carry our own Mineral Water bottles or are these readily available at your villa?

Accepted Answer

Yes, we have a steady supply of filtered drinking water.

Question 13

Is Alcohol allowed? Are there any corkage charges?

Accepted Answer

Yes, alcohol consumption is permitted within limits. There are no corkage charges.

Question 14

Do you allow loud music?

Accepted Answer

Given the location of our home, playing loud music is allowed within limit and during specific time/hours. We have speakers with a USB port onsite, so you could attach your phone, pendrive to the music system.

Guests are requested to respect our neighbours and keep the noise level mild and within the villa.

Question 15

Is smoking / alcohol consumption permitted?

Accepted Answer

Yes, smoking is allowed but strictly not inside the home. If you wish to smoke, please do so outside in the garden/lawn area. 
Alcohol consumption is permitted within limits. We do not encourage late night revelry or loud music.

Question 16

What are the Check-in & Check-out timings? May I request for late check-outs or an early check-in?

Accepted Answer

Check-in time at 1 pm and check-out time is 10 am. Please note that check-out timings are strict as we need to ready the rooms for our next booking. Guests are requested to respect the timing of other guests as well. In case you wish to check in a little early or check out a little late, do inform us at the time of booking. Additional charges will be applied. Late check-out charges includes meals (lunch).

Question 17

What formalities are needed during check-in and check-out?

Accepted Answer

As required by law, all adults have to provide their government-approved Photo IDs (that clearly show their residential address) at the time of Check-in. Your co-operation is of utmost importance to us.

Question 18

Are we allowed to access all areas?

Accepted Answer

No. Guests will only be able to access common areas on the property such as the living room, garden, private pool (if any) and the areas guided by the Caretaker.

    Guests are strictly prohibited from crossing into neighboring properties under any circumstances. We request our guests to respect the privacy and personal space of our neighbours.

Question 19

We're planning to drive down. Are the roads good? Any specific things we need to know?

Accepted Answer

While roads connecting to the property are good, guests are advised to check the road and weather conditions before leaving for a road trip.

Question 20

Who manages the villa?

Accepted Answer

There is a caretaker onsite.

Question 21

Are stag groups allowed to book this home?

Accepted Answer

No. We do not allow stag groups to book this home.

Question 22

Can I reserve your Home for a Film/ Photo/ Advertisement shoot?

Accepted Answer

Yes, we do allow events/shoots at the villa, subject to Home Owner's approval. Meals can be arranged at an additional cost (per person, per day). 
If you wish to book our home for functions/shoots, please send a message to the host on our website or send us an email at book@saffronstays.com

Question 23

What is the cancellation policy?

Accepted Answer

A Guest is entitled to a refund of 75% if he/she cancels the confirmed booking upto 15 days before the Date of Check-In (before 1 PM).
A Guest is entitled to a refund of 50% if he/she cancels the confirmed booking upto 7 days before the Date of Check-In (before 1 PM)
If the Guest cancels within 7 days of the Date of Check-In, he/she is entitled to no refund.

Question 24

Can I pay 50% now and pay the remaining 50% closer to the date?

Accepted Answer

Unfortunately, there is no option for part payment. Guests are required to pay 100% of the payment before check-in.

Question 25

How can I make a payment?

Accepted Answer

All payments for booking the villa, including meals will have to be pre-paid prior to checkin. Security Deposit collected during booking will be returned during check-out or by NEFT within 5 business days after check-out, provided no damages are observed.  The Security Deposit is subject to change depending upon the number of nights and the group size. Please check with your holiday advisor at the time of booking.

Question 26

How and when do I pay for the Security Deposit and how and when is it returned to me?

Accepted Answer

Security deposit is to be paid two days prior to check-in. If no damages are observed, the deposit will be returned during check-out itself or by NEFT within 5 business days after check-out.

Question 27

How many extra mattresses can be provided?

Accepted Answer

4 extra mattresses can be arranged onsite. Our home has adequate bed sheets, blankets and pillows for extra bedding.

Question 28

What type of beds, mattresses do you have?

Accepted Answer

Our bedrooms have lovely king-sized beds and 4 roll-on mattresses.

Question 29

Do you provide toiletries and bath towels?

Accepted Answer

Yes, we provide towels and toiletries like soap, shampoo, toilet paper, etc.

Question 30

Is the Home air-conditioned?

Accepted Answer

Our bedrooms and  living area are air-conditioned.

Question 31

Does the villa face frequent power outages? Are there any invertors or gensets to address this issue?

Accepted Answer

Yes, we have a backup inverter in case of rare occasions of power failure. Guests are requested to switch off the ACs during power outages as it consumes more power.

Question 32

Is there Internet/ 3G/ WiFi connection available onsite?

Accepted Answer

Yes, the villa has a strong WiFi connection. There is adequate network connectivity for Airtel, Jio and Vodafone.

Question 33

Is there a security guard / watchman?

Accepted Answer

Yes. There is a watchman onsite.

Question 34

Are the premises monitored using CCTVs?

Accepted Answer

Yes, there are CCTV cameras installed in the common areas and outside sections. Private bedrooms and bathrooms are not monitored.

Question 35

Can stray dogs enter the premises?

Accepted Answer

No, the home is within a fenced area. However, should a stray dog enter, inform the caretaker and he will address the issue.

Question 36

Is there First-aid kit available at your Home?

Accepted Answer

Yes, we do have a first-aid kid onsite, stocked with Dettol, band-aids and over-the-counter medicines etc.

Question 37

Is the villa and its surroundings well lit up?

Accepted Answer

The villa is well lit up. There is enough lighting even in the surrounding areas i.e lawns, grounds.

Question 38

Is this home child-friendly?

Accepted Answer

Yes, our Home is child friendly.  

There is plenty of space to run around and many indoor activities that will keep your children occupied.  The home has been stocked with board games , table tennis and kids toys .  There is also a basic first-aid kit, stocked with Dettol, band-aids, etc., for minor injuries. Parents are advised to be cautious when allowing kids to run around.

Question 39

Is this home senior citizen friendly?

Accepted Answer

Yes, our home is senior citizen/elderly friendly. 

The home has bedrooms on the ground floor with a small set of steps that can be comfortably climbed.  All the bedroom have private bathrooms, again easy to access at night without any supervision. 

Upon special request, our caretakers can prepare Low Salt/ Low Spice/ Low Fat/ Low Sugar for senior citizens. These requests should be informed at the time of booking.

Question 40

Is the villa wheelchair accessible?

Accepted Answer

Yes, our home is  wheelchair accessible.

Question 41

Is the place pet-friendly?

Accepted Answer

No, our home is not pet friendly. Pets are not allowed in the pool.

Question 42

How do I get there?

Accepted Answer

The fastest route to the home from Mumbai is via driving via the Mumbai-Pune Expressway. It's located just 5.9 km away from the Apta Railway Station

Question 43

Is there a pool and what's the depth/ length of the pool?

Accepted Answer

Yes, there is a private pool within the complex. Pool timings are between 9 am to 7 pm. The water is chlorinated and pool balls have been placed nearby for kids. As there is no lifeguard on hand, guests are advised to be cautious (especially around kids) and to refrain from swimming late at night.

Question 44

Are there water bodies nearby (such as a pond/ river/ lake etc)?

Accepted Answer

Yes, there is a lake/ Dam/ river nearby. The water body is safe but guests are advised to be careful around it.

Question 45

What can we do for fun around the property?

Accepted Answer

Breathtaking rivers and hills surround the entire home. Behold nature at its best, endless trees and plenty of birds and greenery.
Trekking, Fishing, Badminton, carrom, Darts, Monopoly, chess, Ludo, snooker (only for players) is available at the property.
Visits to famous nearby forts, temples and lakes in the hills.
The home has a wildlife sanctuary as a backdrop with a wild collection of rare fauna and flora.

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