Question 1

Is parking available onsite or nearby?

Accepted Answer

Free parking is available onsite. Up to 2 cars can be parked on site.

Question 2

Can I book only one or two rooms, or do I need to book the entire Home?

Accepted Answer

No, you cannot book just one room. You would need to book the entire home.

Question 3

Can I reserve your place for special functions such as engagement ceremony, a small wedding ceremony or a birthday party, etc?

Accepted Answer

Yes, we do allow events/shoots at the villa, subject to Home Owner's approval. Meals can be arranged at an additional cost (per person, per day). Please note that a maximum of 9 people can be accommodated in the villa for an overnight stay.

Please note that loud music (if needed for your function) will only be permitted during certain hours. Any other permissions required for photo shoot/functions will need to be taken by the guests themselves.

If you wish to book our home for functions/shoots, please send a message to the host on our website or send us an email at book@saffronstays.com

Question 4

Is Driver and/or House-Help accommodation available?

Accepted Answer

Yes, driver or house-help accommodation is available. Charges for the same are Rs. 1000 per person, per night.  This does not include meals. Additional charges for meals to be paid to the caretaker on site, in cash. Up to 1 person can be accommodated.

Question 5

Are meals provided onsite? What are the charges?

Accepted Answer

Meals are provided onsite and can be availed at additional charges.  We levy an on-site cash handling charge (500) and request you to pay for all meals before check-in to avoid this inconvenience. Furthermore, all digitally checked-in guests can avail of additional Reward Points and SaffronStays Club Infinitum benefits for pre-paid meals.

Tea/Coffee will be served during breakfast and afternoon tea time. If you would like tea/coffee during the day, this will be arranged at an additional charge.

Question 6

What is the type of cuisine served?

Accepted Answer

We offer authentic, home-fresh meals. We have a standard menu and our Care Team rep will help you craft the perfect combination once you have booked your stay. Please do share your meal preferences and dietary requirements, if any, when the team reaches out to you.

Question 7

Is Alcohol allowed? Are there any corkage charges?

Accepted Answer

Yes, alcohol consumption is permitted within limits. There are no corkage charges.

Question 8

Is outside food allowed? Are we allowed to cook ourselves?

Accepted Answer

Guests are not allowed to access the kitchen. However, mothers of infants or small children will have limited access to boil milk or prepare their kids meals. 

Should you choose to order in, the caretaker will be able to help you with menus of nearby restaurants.

Question 9

Can I pay the caretaker some extra money and request the Cook to prepare fish or mutton dishes for us?

Accepted Answer

Yes. In case you would like the caretaker to cook a special dish, you can pay him for the actuals and cooking, cleaning fee on site, in cash. Please note that this will be subject to availability of ingredients.

Question 10

Do you allow us to stock things in your fridge?

Accepted Answer

Yes, you can use the common fridge to store food/beverages.

Question 11

Is there an aquaguard for drinking water supply? Do we need to carry our own Mineral Water bottles or are these readily available at your villa?

Accepted Answer

Yes, we have a steady supply of filtered drinking water.

Question 12

Do you allow loud music?

Accepted Answer

Given the location of our home, playing loud music is allowed within limit and during specific time/hours.

Guests are requested to respect our neighbours and keep the noise level mild and within the villa.

Question 13

Is smoking / alcohol consumption permitted?

Accepted Answer

Yes, smoking is allowed but strictly not inside the home. If you wish to smoke, please do so outside in the garden/lawn area. 
Alcohol consumption is permitted within limits. We do not encourage late night revelry or loud music.

Question 14

What are the Check-in & Check-out timings? May I request for late check-outs or an early check-in?

Accepted Answer

Check-in time at 1 pm and check-out time is 10 am. Please note that check-out timings are strict as we need to ready the rooms for our next booking. Guests are requested to respect the timing of other guests as well. In case you wish to check in a little early or check out a little late, do inform us at the time of booking. Additional charges will be applied. Late check-out charges includes meals (lunch).

Question 15

What formalities are needed during check-in and check-out?

Accepted Answer

As required by law, all adults have to provide their government-approved Photo IDs (that clearly show their residential address) at the time of Check-in. Your co-operation is of utmost importance to us.

Question 16

Are we allowed to access all areas?

Accepted Answer

Yes. Guests are only allowed access to the first floor living room, bedroom, lawn, garden, etcGuests will only be able to access common areas on the property such as the living room, garden, lawn etc.
Guests are strictly prohibited from crossing into neighboring properties under any circumstances. We request our guests to respect the privacy and personal space of our neighbours. Guests are not allowed to access the ground floor of the home.

Question 17

We're planning to drive down. Are the roads good? Any specific things we need to know?

Accepted Answer

While roads connecting to the property are good, guests are advised to check the road and weather conditions before leaving for a road trip. 

Our home is cool and breezy round the year, so you could visit at anytime.

Question 18

How do we reach your villa by public transport?

Accepted Answer

The best way to reach our home is by private car/ taxi. If you would like to travel by public transport, the best route would be:

Bus: State Transport buses.
Train: Other closest Railway station is Udagamandalam which is 45 km away.
Air: The closest Airport is Mysuru Airport which is 130 km away.

Question 19

If I'm driving, will there be any toll fees applicable?

Accepted Answer

Yes. Please note that toll charges are subject to change, depending on the authorities and the type of vehicle. Guests are requested to carry sufficient cash to cover the toll charge.

Question 20

Who manages the villa?

Accepted Answer

There is a caretaker onsite.

Question 21

Are stag groups allowed to book this home?

Accepted Answer

No. We do not allow stag groups to book this home.

Question 22

Can I reserve your Home for a Film/ Photo/ Advertisement shoot?

Accepted Answer

Yes, we do allow events/shoots at the villa, subject to Home Owner's approval. Meals can be arranged at an additional cost (per person, per day). Please note that a maximum of 7 people can be accommodated in the villa for an overnight stay.

Access to the pool will be subject to home owner's approval. Depending on the event and its requirements, a refundable deposit and additional charges may be applied. Please note that loud music (if needed for your function) will only be permitted during certain hours. Any other permissions required for photo shoot/functions will need to be taken by the guests themselves.

If you wish to book our home for functions/shoots, please send a message to the host on our website or send us an email at book@saffronstays.com

Question 23

What is the cancellation policy?

Accepted Answer

A Guest is entitled to a refund of 75% if he/she cancels the confirmed booking upto 15 days before the Date of Check-In (before 1 PM).
A Guest is entitled to a refund of 50% if he/she cancels the confirmed booking upto 7 days before the Date of Check-In (before 1 PM)
If the Guest cancels within 7 days of the Date of Check-In, he/she is entitled to no refund.

Question 24

Can I pay 50% now and pay the remaining 50% closer to the date?

Accepted Answer

Unfortunately, there is no option for part payment. Guests are required to pay 100% of the payment before check-in.

Question 25

How can I make a payment?

Accepted Answer

Once you have chosen your dates and your booking has been accepted, you will receive a payment link where the payment can be processed.

In case you're unable to make an online payment through the link, you could also deposit the cash in our bank account directly. We also offer other options like PayTM, NEFT/IMPS or UPI.

Question 26

How and when do I pay for the Security Deposit and how and when is it returned to me?

Accepted Answer

Security deposit is to be paid two days prior to check-in. If no damages are observed, the deposit will be returned during check-out itself or by NEFT within 5 business days after check-out.

Question 27

Can I redeem any offers while booking this home?

Accepted Answer

Yes. Club Infinitum members can redeem their nights, utilise their privileges, or avail any offers while booking this home.

Question 28

Does SaffronStays accept cash payments?

Accepted Answer

No. All payments for booking the villa, including meals, will have to be pre-paid prior to check-in. Security Deposit collected during booking will be returned during check-out or by NEFT within 5 business days after check-out, provided no damages are observed. To avoid inconvenience, we will not be accepting cash onsite for any reasons henceforth.

Please note: The Security Deposit is subject to change depending upon the number of nights and the group size. Please check with your holiday advisor at the time of booking.

Question 29

Are there any resident pets on the property?

Accepted Answer

No, there is no resident pet on the property.

Question 30

What type of beds, mattresses do you have?

Accepted Answer

Our bedrooms have lovely king-sized beds.

Question 31

Do you provide toiletries and bath towels?

Accepted Answer

Yes, we provide toiletries like shower gel, shampoo, and towels.

Question 32

Is the Home air-conditioned?

Accepted Answer

Our home is not air-conditioned but all rooms have been furnished with fans.

Question 33

Is there Internet/ 3G/ WiFi connection available onsite?

Accepted Answer

Yes, the villa has a WiFi connection of 20 Mbps. There is adequate 4G network connectivity

Question 34

Does the villa face frequent power outages? Are there any invertors or gensets to address this issue?

Accepted Answer

Yes, we have a backup inverter in case of rare occasions of power failure.

Question 35

How many extra mattresses can be provided?

Accepted Answer

No, we do not provide extra mattresses.

Question 36

Are the premises monitored using CCTVs?

Accepted Answer

Yes, there are CCTV cameras installed in the living room, common areas and outside sections. Private bedrooms and bathrooms are not monitored.

Question 37

Can stray dogs enter the premises?

Accepted Answer

No, the home is within a fenced area. However, should a stray dog enter, inform the caretaker and he will address the issue.

Question 38

Is the property properly fenced? Is there a boundary wall?

Accepted Answer

Yes, the home is properly fenced.

Question 39

Is there First-aid kit available at your Home?

Accepted Answer

Yes, we do have a first-aid kid onsite, stocked with Dettol, band-aids and over-the-counter medicines like Metacin, Crocin etc.

Question 40

Is the villa and its surroundings well lit up?

Accepted Answer

The villa is well lit up. There is enough lighting even in the surrounding areas i.e lawns, grounds.

Question 41

Is there a security guard / watchman?

Accepted Answer

Yes. The home is located within a gated complex.

Question 42

Is this home child-friendly?

Accepted Answer

Yes, our home is child friendly.

Yes, our home is child friendly. There is plenty of space to run around and many indoor activities that will keep your children occupied. We have a television set in the home. The home has also been stocked with board games.

Question 43

How do I get there?

Accepted Answer

A 3-hour (105 km) drive away from the Mysuru Airport and 1.5 hours (45 km) drive from the Udagamandalam Railway Station
A 4-hour (130 km) drive from the Coimbatore International Airport.

Question 44

Is the villa wheelchair accessible?

Accepted Answer

No, our home is not wheelchair accessible.

Question 45

Is the place pet-friendly?

Accepted Answer

No. This home is not pet-friendly. Pets are not allowed in the pool.

Question 46

Is this home senior citizen friendly?

Accepted Answer

No, our home is not a senior citizen/elderly friendly.

Question 47

What can we do for fun around the property?

Accepted Answer

Explore the mesmerising Frog Hill viewpoint, which is a short 20-minute walk away or the Avalanche Lake, a 2-hour drive away from the home.
Take a stroll around the vast tea estate and watch the lush tea buds bloom at the tea plantations around the home during autumn.
Embark on a safari to get a glimpse of the incredible wildlife at Masinagudi part of the Mudumalai National Park a 45-drive minute drive from the home. 
Embark on a trek with a renowned Toda guide who will introduce you to the untouched serenity of the Nilgiris

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