Question 1

Can I book only one or two rooms, or do I need to book the entire Home?

Accepted Answer

No, you cannot book just one room. You would need to book the entire home.

Question 2

Is Driver and/or House-Help accommodation available?

Accepted Answer

Yes, driver accommodation is available. Charges for the same are Rs. XXXX per person, per night.  This does not include meals. Additional charges for meals to be paid to the caretaker onsite, in cash.

Question 3

Is parking available onsite or nearby?

Accepted Answer

Yes, free parking is available onsite.

Question 4

Is the villa suitable for a day picnic?

Accepted Answer

Yes, the home has a garden/lawn area within the premises that could be used for outdoor picnic activities. Meals will be provided on site at an additional charge (per person, per meal). Please note that the maximum capacity for an overnight stay is 6 people.

During the day, guests will be allowed to use the washrooms and other amenities at the villa. The home is also stocked with indoor games like playing cards, monopoly, chess, etc.

Question 5

Are meals provided onsite? What are the charges?

Accepted Answer

Both Vegetarian and Non-vegetarian meals are provided onsite and can be availed at additional charges. We levy an on-site cash handling charge (INR 500) and request you to pay for all meals before check-in to avoid any inconvenience. Furthermore, all digitally checked-in guests can avail for additional Reward Points and SaffronStays Club Infinitum benefits for pre-paid meals. Tea/Coffee will be served during breakfast and afternoon tea time. If you would like tea/coffee during any other time of the day, it will be arranged at an additional charge.

Tea/Coffee will be served during breakfast and afternoon tea time. If you would like tea/coffee during any other time of the day, it will be arranged at an additional charge.

Question 6

What is the type of cuisine served?

Accepted Answer

We offer authentic, fresh Maharashtrian home-cooked meals. We have a standard menu and our Care Team rep will help you craft the perfect menu combination once you have booked your stay. Please do share your meal preferences and dietary requirements, if any, when the team reaches out to you.

Question 7

Is outside food allowed? Are we allowed to cook ourselves?

Accepted Answer

Yes, outside food is allowed at the property. Guests are not allowed to access the kitchen. However, mothers of infants or small children will have limited access to boil milk or prepare their kids' meals.

Should you choose to order from outside, the caretaker will be able to help you with menus of nearby restaurants. Please note, additional cleaning charges will be applied.

Question 8

Do you allow us to stock things in your fridge?

Accepted Answer

Yes, you can use the common fridge to store food/beverages.

Question 9

Can I pay the caretaker some extra money and request the Cook to prepare fish or mutton dishes for us?

Accepted Answer

Yes. In case you would like the caretaker to cook a special dish, you can pay him for the actuals and cooking, cleaning fee on site, in cash. Please note that this will be subject to availability of ingredients.

Question 10

Is there an aquaguard for drinking water supply? Do we need to carry our own Mineral Water bottles or are these readily available at your villa?

Accepted Answer

Yes, we have a steady supply of filtered drinking water.

Question 11

Is Alcohol allowed? Are there any corkage charges?

Accepted Answer

Yes, alcohol consumption is permitted within limits. There are no corkage charges.

Question 12

What are the meal charges for children?

Accepted Answer

Children  up to the age of 5 shall not be charged for meals. Children in the age group 6-11 shall be charged  Rs 1200 for veg meals and Rs 1500 for non-veg meals, per day.

Question 13

Do you allow loud music?

Accepted Answer

Given the location of our home, playing loud music is allowed within limit and during specific time/hours.

Guests are requested to respect our neighbours and keep the noise level mild and within the villa.

Question 14

Is smoking / alcohol consumption permitted?

Accepted Answer

Yes, smoking is allowed but strictly not inside the home. If you wish to smoke, please do so outside in the garden/lawn area. 
Alcohol consumption is permitted within limits. We do not encourage late night revelry or loud music.

Question 15

What are the Check-in & Check-out timings? May I request for late check-outs or an early check-in?

Accepted Answer

Check-in time is at 1 pm and check-out time is at 10 am. Please note that check-out timings are strict as we need to ready the rooms for our next booking. Guests are requested to respect the timing of other guests as well. In case you wish to check in a little early or check out a little late, do inform us at the time of booking. Additional charges will be applied.

Question 16

What formalities are needed during check-in and check-out?

Accepted Answer

As required by law, all adults have to provide their government-approved Photo IDs (that clearly show their residential address) at the time of Check-in. Your co-operation is of utmost importance to us.

Question 17

Are we allowed to access all areas?

Accepted Answer

No. Guests will only be able to access common areas on the property such as the living room, garden, private pool (if any), etc.

Guests are not allowed to access the kitchen. They are also strictly prohibited from crossing into neighboring properties under any circumstances. We request our guests to respect the privacy and personal space of our neighbours.

Question 18

We're planning to drive down. Are the roads good? Any specific things we need to know?

Accepted Answer

While roads connecting to the property are good, guests are advised to check the road and weather conditions before leaving for a road trip.

Question 19

How do we reach your villa by public transport?

Accepted Answer

The best way to reach our home is by a private car/ taxi. If you would like to travel by public transport, the best route would be:

Bus: State Transport buses
Waterways: Take a Ferry or speed boat 
Train: Nearest railway station from Mumbai is CSMT or Panvel Station. 
Air: The closest airport is Navi Mumbai Airport or Mumbai Chhatrapati Shivaji Maharaj International Airport.

Question 20

If I'm driving, will there be any toll fees applicable?

Accepted Answer

Yes. Please note that toll charges are subject to change, depending on the authorities and the type of vehicle. Guests are requested to carry sufficient cash to cover the toll charge.

Question 21

Who manages the villa?

Accepted Answer

The caretaker manages the villa. They are available onsite.

Question 22

What is the cancellation policy?

Accepted Answer

A Guest is entitled to a refund of 75% if he/she cancels the confirmed booking upto 15 days before the Date of Check-In (before 1 PM).
A Guest is entitled to a refund of 50% if he/she cancels the confirmed booking upto 7 days before the Date of Check-In (before 1 PM)
If the Guest cancels within 7 days of the Date of Check-In, he/she is entitled to no refund.

Question 23

Can I pay 50% now and pay the remaining 50% closer to the date?

Accepted Answer

Unfortunately, there is no option for part payment. Guests are required to pay 100% of the payment before check-in.

Question 24

How can I make a payment?

Accepted Answer

Once you have chosen your dates and your booking has been accepted, you will receive a payment link where the payment can be processed.

In case you're unable to make an online payment through the link, you could also deposit the cash in our bank account directly. We also offer other options like PayTM, NEFT/IMPS or UPI.

Question 25

How and when do I pay for the Security Deposit and how and when is it returned to me?

Accepted Answer

Security deposit is to be paid two days prior to check-in. If no damages are observed, the deposit will be returned during check-out itself or by NEFT within 5 business days after check-out.

Question 26

Can I redeem any offers while booking this home?

Accepted Answer

Yes. Members can redeem their nights, utilise their privileges and avail any offers while booking this home.

Question 27

Does SaffronStays accept cash payments?

Accepted Answer

No. All payments for booking the villa, including meals, will have to be pre-paid prior to check-in. Security Deposit collected during booking will be returned during check-out or by NEFT within 5 business days after check-out, provided no damages are observed. To avoid inconvenience, we will not be accepting cash onsite for any reasons henceforth.

Please note: The Security Deposit is subject to change depending upon the number of nights and the group size. Please check with your holiday advisor at the time of booking.

Question 28

How many extra mattresses can be provided?

Accepted Answer

1 extra mattresses can be arranged for each bedroom onsite. Our home has adequate bed sheets, blankets and pillows for extra bedding.

Question 29

How many extra mattresses can be provided?

Accepted Answer

3 extra gaddas can be arranged onsite. Our home has adequate bed sheets, blankets and pillows for extra bedding.

Question 30

What type of beds, mattresses do you have?

Accepted Answer

Our bedrooms have lovely king-sized beds.

Question 31

Do you provide toiletries and bath towels?

Accepted Answer

Yes, we provide toiletries like shower gel, shampoo, hair conditioner and towels.

Question 32

Do you provide toiletries and bath towels?

Accepted Answer

Yes, we provide toiletries like shower gel, shampoo, hair conditioner and towels.

Question 33

Is the Home air-conditioned?

Accepted Answer

Yes, all of our bedrooms are air-conditioned. The living room and dining room also have ACs.

Question 34

Is there Internet/ 4G/ WiFi connection available onsite?

Accepted Answer

Yes, the villa has WiFi connection. There is adequate network connectivity, if not 5G then 4G.

Question 35

Does the villa face frequent power outages? Are there any invertors or gensets to address this issue?

Accepted Answer

Yes, we have a backup inverter in case of rare occasions of power failure. Guests are requested to switch off the ACs during power outages as it consumes more power. We also have a genset at the property.

Question 36

Do you have a problem with mosquitoes? How do you deal with it to make our stay more comfortable?

Accepted Answer

All rooms have mosquito repellents. Guests are advised to shut the windows between 5:30 pm - 7:30 pm to avoid mosquitoes and insects from entering the home.
As the home is surrounded by greenery, we recommend keeping the windows shut after 5:30 pm, throughout the night.

Question 37

Is there a security guard / watchman?

Accepted Answer

Yes. The home is located within a gated complex.

Question 38

Are the premises monitored using CCTVs?

Accepted Answer

Yes, there are CCTV cameras installed in the common areas and outside sections. Living room, private bedrooms and bathrooms are not monitored.

Question 39

Can stray dogs enter the premises?

Accepted Answer

No, the home is within a fenced area. However, should a stray dog enter, inform the caretaker and he will address the issue.

Question 40

Is the property properly fenced? Is there a boundary wall?

Accepted Answer

Yes, our home is properly fenced.

Question 41

Is there First-aid kit available at your Home?

Accepted Answer

Yes, we do have a first-aid kid onsite, stocked with Dettol, band-aids etc.

Question 42

Is the villa and its surroundings well lit up?

Accepted Answer

Yes, the villa is well lit up. There is enough lighting even in lawns and pool area.

Question 43

How do I get there?

Accepted Answer

Hop on a RoRo from Bhau Cha Dhakka, Dockyard Road, or a speed boat from Gateway of India to Mandwa Jetty, Alibaug. The home is located a short 20 mins drive away from the ferry terminal. 
Or
Drive down from Chhatrapati Shivaji Maharaj International Airport to Alibaug just 3 hours away

Question 44

Is this home child-friendly?

Accepted Answer

Yes, our home is child friendly.

There is plenty of space to run around and many indoor activities that will keep your children occupied.  The home has instead been stocked with board games, such as Chess, Monopoly and playing cards. There is also a basic first-aid kit, stocked with Dettol, band-aids, etc., for minor injuries. Parents are advised to be cautious when allowing kids to run around.

Question 45

Is this home senior citizen friendly?

Accepted Answer

Yes, our home is senior citizen/elderly friendly.

The home has 3 bedrooms on the ground floor with a small set of steps at the main entry, that can be comfortably climbed. All the bedrooms have private bathrooms, again easy to access at night without any supervision. All our bathrooms have anti-skid surface.

Upon special request, our caretakers can prepare Low Salt/ Low Spice/ Low Fat/ Low Sugar food for senior citizens. These requests should be informed at the time of booking.

In case of a medical emergency, the caretaker has the numbers for doctor-on-call or ambulance service-on-call. The home is ambulance accessible.

Question 46

Is the villa wheelchair accessible?

Accepted Answer

No, our home is not wheelchair accessible.

Question 47

Is there a pool and what's the depth/ length of the pool?

Accepted Answer

Yes, there is a private pool. The depth is 4.5ft.  Pool timings are between 9 am to 7 pm. The water is chlorinated. 
As there is no lifeguard on-site, guests are advised to be cautious (especially around kids) and to refrain from swimming late at night.

Our pool is available for poolside parties. However, we recommend keeping alcohol, food and glass bottles away from the pool to avoid accidents.

Question 48

Is there a beach close by and is it clean and safe?

Accepted Answer

Nearby beaches: 
Visit Kihim Beach (5 mins drive), Awas Beach (5 mins drive), or Nagaon Beach (15 mins drive) for sunsets and water sports
The tides are safe, but we recommend you to enjoy the waves from a distance post sunset.

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