Question 1

Can I book only one or two rooms, or do I need to book the entire Home?

Accepted Answer

No, you cannot book just one room. You would need to book the entire home.

Question 2

Is parking available onsite or nearby?

Accepted Answer

Free parking is available on-site for upto 2 cars

Question 3

Is the villa suitable for a day picnic?

Accepted Answer

No, this villa is not available for day picnic

Question 4

Is Driver and/or House-Help accommodation available?

Accepted Answer

Yes, driver and house-help accommodation is available. Charges for the same are Rs. 2000 per person, per night. Up to 4 no of people can be accommodated.

Question 5

Is outside food allowed? Are we allowed to cook ourselves?

Accepted Answer

No, outside food is not allowed.

Question 6

Do you allow us to stock things in your fridge?

Accepted Answer

Yes, you can use the common fridge to store food/beverages.

Question 7

Is there an aquaguard for drinking water supply? Do we need to carry our own Mineral Water bottles or are these readily available at your villa?

Accepted Answer

Yes, we have a steady supply of filtered drinking water.

Question 8

Is Alcohol allowed? Are there any corkage charges?

Accepted Answer

Yes, alcohol consumption is permitted within limits. There are no corkage charges.

Question 9

If it is a self-catering villa, would you be able to arrange for a cook? What kind of cooking facilities are available?

Accepted Answer

No, this is not a self-catering villa.

Question 10

What are the meal charges for children?

Accepted Answer

Children  up to the age of 6 shall not be charged for meals.
Children in the age group 6-11 shall be charged Rs 1000 per day.

Question 11

Do you allow loud music?

Accepted Answer

Given the location of our home, playing loud music is allowed within limit and during specific time/hours.

Guests are requested to respect our neighbors and keep the noise level mild and within the villa.

Question 12

Is smoking / alcohol consumption permitted?

Accepted Answer

Yes, smoking is allowed but strictly not inside the home. If you wish to smoke, please do so outside in the garden/lawn area. 
Alcohol consumption is permitted within limits. We do not encourage late night revelry or loud music.

Question 13

What are the Check-in & Check-out timings? May I request for late check-outs or an early check-in?

Accepted Answer

Check-in time at 1 pm and check-out time is 10 am. Please note that check-out timings are strict as we need to ready the rooms for our next booking. Guests are requested to respect the timing of other guests as well. In case you wish to check in a little early or check out a little late, do inform us at the time of booking. Additional charges will be applied. Late check-out charges includes meals (lunch).

Question 14

What formalities are needed during check-in and check-out?

Accepted Answer

As required by law, all adults have to provide their government-approved Photo IDs (that clearly show their residential address) at the time of Check-in. Your co-operation is of utmost importance to us.

Question 15

Are we allowed to access all areas?

Accepted Answer

Yes, guests are allowed to access all the areas except the kitchen area.
Guests are strictly prohibited from crossing into neighboring properties under any circumstances. We request our guests to respect the privacy and personal space of our neighbors.

Question 16

We're planning to drive down. Are the roads good? Any specific things we need to know?

Accepted Answer

While roads connecting to the property are good, guests are advised to check the road and weather conditions before leaving for a road trip. 

Our home is cool and breezy round the year, so you could visit at anytime.

Question 17

How do we reach your villa by public transport?

Accepted Answer

The best way to reach our home is by a private car/ taxi. If you would like to travel by public transport, the best route would be:

Bus: 57 km from Pune MSRCTC Pune Station Bus stand
Train: The closest airport is Pune.
Air: Pune is the closest railway station

Question 18

If I'm driving, will there be any toll fees applicable?

Accepted Answer

Yes. Please note that toll charges are subject to change, depending on the authorities and the type of vehicle. Guests are requested to carry sufficient cash to cover the toll charge.

Question 19

Who manages the villa?

Accepted Answer

There is a caretaker onsite.

Question 20

Are stag groups allowed to book this home?

Accepted Answer

No. We do not allow stag groups to book this home.

Question 21

What is the cancellation policy?

Accepted Answer

A Guest is entitled to a refund of 75% if he/she cancels the confirmed booking upto 15 days before the Date of Check-In (before 1 PM).
A Guest is entitled to a refund of 50% if he/she cancels the confirmed booking upto 7 days before the Date of Check-In (before 1 PM)
If the Guest cancels within 7 days of the Date of Check-In, he/she is entitled to no refund.

Question 22

Can I pay 50% now and pay the remaining 50% closer to the date?

Accepted Answer

Unfortunately, there is no option for part payment. Guests are required to pay 100% of the payment before check-in.

Question 23

How can I make a payment?

Accepted Answer

Once you have chosen your dates and your booking has been accepted, you will receive a payment link where the payment can be processed.

In case you're unable to make an online payment through the link, you could also deposit the cash in our bank account directly. We also offer other options like PayTM, NEFT/IMPS or UPI.

Question 24

How and when do I pay for the Security Deposit and how and when is it returned to me?

Accepted Answer

Security deposit is to be paid two days prior to check-in. If no damages are observed, the deposit will be returned during check-out itself or by NEFT within 5 business days after check-out.

Question 25

Does SaffronStays accept cash payments?

Accepted Answer

No. All payments for booking the villa, including meals, will have to be pre-paid prior to check-in. Security Deposit collected during booking will be returned during check-out or by NEFT within 5 business days after check-out, provided no damages are observed. To avoid inconvenience, we will not be accepting cash onsite for any reasons henceforth.

Please note: The Security Deposit is subject to change depending upon the number of nights and the group size. Please check with your holiday advisor at the time of booking.

Question 26

Can I redeem any offers while booking this home?

Accepted Answer

Yes. Members can redeem their nights, utilise their privileges, and avail any offers while booking this home.

Question 27

Do guests have to pay extra for pets?

Accepted Answer

Yes. Guests have to pay Rs 1000 +GST per pet, per day

Question 28

Are pets allowed inside the room?

Accepted Answer

Yes. Pets are allowed in the bedroom, but not inside the bathroom. Guests must be responsible for their pets and any damage caused to the property shall be deducted from the Security Deposit.

Question 29

Are there any resident pets on the property?

Accepted Answer

No

Question 30

Do you provide food and water bowls for pets?

Accepted Answer

No, we do not provide food and water bowls for pets.

Question 31

How many extra mattresses can be provided?

Accepted Answer

4 extra mattresses can be arranged onsite. Our home has adequate bed sheets, blankets and pillows for extra bedding.

Question 32

What type of beds, mattresses do you have?

Accepted Answer

Our bedrooms have lovely queen-sized beds.

Question 33

Do you provide toiletries and bath towels?

Accepted Answer

Yes, we provide toiletries like body wash, shampoo, and towels.

Question 34

Is the Home air-conditioned?

Accepted Answer

Yes, all of our bedrooms are air-conditioned.

Question 35

Is there Internet/ 4G/ WiFi connection available onsite?

Accepted Answer

Yes, the villa has WiFi connection. There is adequate network connectivity, if not 4G then 3G.

Question 36

Does the villa face frequent power outages? Are there any invertors or gensets to address this issue?

Accepted Answer

Yes, we have a backup inverter in case of rare occasions of power failure. Guests are requested to switch off the ACs during power outages as it consumes more power.

Question 37

Do you have a problem with mosquitoes? How do you deal with it to make our stay more comfortable?

Accepted Answer

All rooms have mosquito repellents. Guests are advised to shut the windows between 5:30 pm - 7:30 pm to avoid mosquitoes and insects from entering the home.

Question 38

Is there a security guard / watchman?

Accepted Answer

No, however the caretaker lives on-site.

Question 39

Can stray dogs enter the premises?

Accepted Answer

No, the home is within a fenced area. However, should a stray dog enter, inform the caretaker and he will address the issue.

Question 40

Is the property properly fenced? Is there a boundary wall?

Accepted Answer

Yes, our home has a stone wall surrounding the premises.

Question 41

Is there First-aid kit available at your Home?

Accepted Answer

Yes, we do have a first-aid kid onsite, stocked with Dettol, band-aids and over-the-counter medicines like Metacin, Crocin etc.

Question 42

Is the villa and its surroundings well lit up?

Accepted Answer

The villa is well lit up. There is enough lighting even in the surrounding areas i.e lawns, grounds.

Question 43

Are the premises monitored using CCTVs?

Accepted Answer

Yes, there are CCTV cameras installed in the kitchen.

Question 44

Is this home child-friendly?

Accepted Answer

Yes, our home is child-friendly.

There is plenty of space to run around and many indoor activities that will keep your children occupied.  The home has instead been stocked with board games such as Ludo, Badminton, Cricket and Cards. There is also a basic first-aid kit, stocked with Dettol, band-aids, etc., for minor injuries. Parents are advised to be cautious when allowing kids to run around.

Question 45

Is this home senior citizen friendly?

Accepted Answer

Yes, our home is senior citizen/elderly-friendly.

The home has 1 bedroom on the ground floor.

Upon special request, our caretakers can prepare Low Salt/ Low Spice/ Low Fat/ Low Sugar for senior citizens. These requests should be informed at the time of booking.

In case of a medical emergency, the caretaker has the numbers for doctor-on-call or ambulance service-on-call. The home is ambulance accessible.

Question 46

Is the villa wheelchair accessible?

Accepted Answer

No, our home is not wheelchair accessible.

Question 47

Is the place pet-friendly?

Accepted Answer

Yes, this is a pet-friendly villa. Pets will be charged at an additional cost of Rs. 1000 per pet.

A refundable deposit may also be applied. Pets are not allowed on any of the furniture. Pet owners need to carry along food and bedding for their pets.

Question 48

What can we do for fun around the property?

Accepted Answer

- Each of the four spacious bedrooms opens up to a balcony, offering breathtaking views of lake, dam, and mountains.
- Indulge in outdoor fun by stepping into the garden, or simply unwind by curling up with a book from the library.
- Step onto the expansive wooden deck that overlooks the lake, providing the perfect setting for a special meal and barbecue. 
- Embrace the outdoors with convenient access to activities, including cycling, ziplining, boating, kayaking, jet skiing, and various water sports.
- Hike up to the highest point of Lavasa to see a spectacular sunset that is just 3-4 kms from the villa.
- Take a picnic basket to Dhamanhol which is a 12 km drive by the lake or escape to one of the many other scenic spots in the mountains

Question 49

Is there a beach close by and is it clean and safe?

Accepted Answer

No, there is no beach close by.

Question 50

Are there water bodies nearby (such as a pond/ river/ lake etc)?

Accepted Answer

Yes, there is a Dasve lake nearby. It is about 10 minutes drive from our home. It is a tourist spot. The water body is safe but guests are advised to be careful around it.

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