Question 1

What is the minimum billing requirement?

Accepted Answer

A minimum of one room needs to be booked.

Question 2

Is parking available onsite or nearby?

Accepted Answer

Free parking is available onsite.

Question 3

Is the villa suitable for a day picnic?

Accepted Answer

Yes, the home has a garden/lawn area within the premises that could be used for outdoor picnic activities. Meals will be provided on site at an additional charge (per person, per meal). Please note that the maximum capacity for an overnight stay is 5 people. 

During the day, guests will be allowed to use the washrooms and other amenities at the villa. The home is also stocked with indoor games like UNO and playing cards, monopoly, chess, badminton, snakes and ladder, etc.

Depending on the event, you are allowed to erect a small stage, stall or tent for your event purpose.

Question 4

Can I reserve your place for special functions such as engagement ceremony, a small wedding ceremony or a birthday party, etc?

Accepted Answer

Yes, we do allow events/shoots at the villa, subject to Home Owner's approval. Meals can be arranged at an additional cost (per person, per day).  If yours is a large group, there are more 3 one-bedroom cottages within the same premises - SaffronStays Suvarna Sangam (Netravathi), SaffronStays Suvarna Sangam (Sharavathi) and SaffronStays Suvarna Sangam (Vedavathi) respectively. Between the four cottages, up to 12 guests can be accommodated.  

If you wish to book our home for functions/shoots, please send a message to the host on our website or send us an email at book@saffronstays.com

Question 5

Can I reserve your Home for a few weeks for a Film or a Photo or an Advertisement shoot?

Accepted Answer

Yes, we do allow events/shoots at the villa, subject to Home Owner's approval. Meals can be arranged at an additional cost (per person, per day). If yours is a large group, there are more 3 one-bedroom cottages within the same premises - SaffronStays Suvarna Sangam (Netravathi), SaffronStays Suvarna Sangam (Sharavathi) and SaffronStays Suvarna Sangam (Vedavathi) respectively. Between the four cottages, up to 12 guests can be accommodated. 

If you wish to book our home for functions/shoots, please send a message to the host on our website or send us an email at book@saffronstays.com

Question 6

Is Driver and/or House-Help accommodation available?

Accepted Answer

Yes, driver and house-help accommodation is available. Charges for the same are Rs. 1,200 per person, per night.  This does not include meals. Additional charges for meals to be paid to the caretaker onsite, in cash. Up to 3 people can be accommodated.

Question 7

Are meals provided onsite?

Accepted Answer

Meals can be availed at an additional cost. Home-cooked meals are available. The charges per person, per meal (for persons 13 years and above) are as follow:
Breakfast: Rs. 250
Lunch: Rs. 350
Dinner: Rs. 350
Meal charges for per child, per meal (between 7-12 years) are as follow:
Breakfast: Rs. 150 
Lunch: Rs. 250 
Dinner: Rs. 250 
The meal charges are payable in cash to the caretaker at the site. 

Fish and mutton preparations shall be charged extra, at actuals. Please inform one-day in advance, to allow our caretaker to procure the same.

Tea/Coffee will be served during breakfast and afternoon tea time. If you would like tea/coffee during the day, this will be arranged at an additional charge. 

Please note that meals are not permitted in the room and that the kitchen shuts at 10 pm every night.  If there is another guest at the property, please adjust your meal timings with the caretaker and respect the privacy of other guests.

Question 8

What is the type of cuisine served?

Accepted Answer

We offer simple home cooked meals. There is a standard menu available. You can inform the caretaker in advance about your meal preferences (veg/non-veg), specific dietary requirements, etc.  Guests will be served typical South Indian meals.

Question 9

Is outside food allowed? Are we allowed to cook ourselves?

Accepted Answer

Guests are not allowed to access the kitchen. However, mothers of infants or small children will have limited access to boil milk or prepare their kids meals.

Question 10

Do you allow us to stock things in your fridge?

Accepted Answer

Yes, you can use the common fridge to store food/beverages. In case there are other guests on site, please adjust and use the common fridge accordingly.

Question 11

Can I pay the caretaker some extra money and request the Cook to prepare fish or mutton dishes for us?

Accepted Answer

Yes. Fish and mutton preparations shall be charged extra, at actuals which are payable in cash to the caretaker onsite. Please note that this will be subject to availability. Guests are requested to give one-day notice so that our caretakers can procure the ingredients.

Question 12

Is there an adequate drinking water supply? Do we need to carry our own Mineral Water bottles or are these readily available at your villa?

Accepted Answer

Yes, there is a steady water supply. If you wish to consume only sealed bottled water, please inform the caretaker of the same and pay him for the actuals on site, in cash.

Question 13

Is Alcohol allowed? Are there any corkage charges?

Accepted Answer

Yes, alcohol consumption is permitted within limits. 

Snacks and other beverages can be arranged if advance notice is given to the caretaker. This amount will need to be paid to the onsite caretaker in cash, at the end of your stay.

Question 14

What are the meal charges for children?

Accepted Answer

Children up to the age of 6 shall not be charged for meals.  Meal charges for children in the age group 7-12 are as follows Breakfast: Rs. 150, Lunch: Rs. 250, and Dinner: Rs. 250.

Question 15

Is smoking / alcohol consumption permitted?

Accepted Answer

Yes, smoking is allowed but strictly not inside the home. If you wish to smoke, please do so outside in the garden/lawn area. 
Alcohol consumption is permitted within limits. We do not encourage late night revelry or loud music.

Question 16

What formalities are needed during check-in and check-out?

Accepted Answer

As required by law, all adults have to provide their government-approved Photo IDs (that clearly show their residential address) at the time of Check-in. Your co-operation is of utmost importance to us.

Question 17

Are we allowed to access all areas?

Accepted Answer

No. Guests will only be able to access common areas on the property such as the living room, garden, private pool (if any), etc. 

Guests are strictly prohibited from crossing into neighboring properties or surrounding rooms/cottages under any circumstances. We request our guests to respect the privacy and personal space of our neighbors and other guests.

Question 18

Weâ€™re planning to drive down. Are the roads good? Any specific things we need to know?

Accepted Answer

The road connecting to the home is a village road which is narrow and not in the best condition. Guests are advised to use a sturdy car.

Our home is cool and breezy round the year, so you could visit at anytime.

Question 19

Who manages the villa?

Accepted Answer

There is a caretaker onsite.

Question 20

Are stag groups allowed to book this home?

Accepted Answer

No. We do not allow stag groups to book this home.

Question 21

Are stag groups allowed to book this home?

Accepted Answer

No. We do not allow stag groups to book this home.

Question 22

What is the cancellation policy?

Accepted Answer

A Guest is entitled to a refund of 75% if he/she cancels the confirmed booking upto 15 days before the Date of Check-In (before 1 PM).
A Guest is entitled to a refund of 50% if he/she cancels the confirmed booking upto 7 days before the Date of Check-In (before 1 PM)
If the Guest cancels within 7 days of the Date of Check-In, he/she is entitled to no refund.

Question 23

Can I pay 50% now and pay the remaining 50% closer to the date?

Accepted Answer

Unfortunately, there is no option for part payment. Guests are required to pay 100% of the payment before check-in.

Question 24

How can I make a payment?

Accepted Answer

All payments for booking the villa, including meals will have to be pre-paid prior to checkin. Security Deposit collected during booking will be returned during check-out or by NEFT within 5 business days after check-out, provided no damages are observed. To avoid inconvenience, we will not be accepting cash onsite for any reasons henceforth.

Please note: The Security Deposit is subject to change depending upon the number of nights and the group size. Please check with your holiday advisor at the time of booking.

Question 25

How and when do I pay for the Security Deposit and how and when is it returned to me?

Accepted Answer

The Security Deposit is subject to change depending upon the number of nights and the group size. Please check with your holiday advisor at the time of booking.
Security deposit is to be paid two days prior to check-in. If no damages are observed, the deposit will be returned during check-out itself or by NEFT within 5 business days after check-out.

Question 26

Can I redeem any offers while booking this home?

Accepted Answer

No. Members cannot redeem their nights, utilise their privileges, or avail any offers while booking this home.

Question 27

How many extra mattresses can be provided?

Accepted Answer

1 extra mattress can be arranged onsite. Our home has adequate bed sheets, blankets and pillows for extra bedding.

Question 28

What type of beds, mattresses do you have?

Accepted Answer

Our bedrooms have lovely queen sized poster beds. All our mattresses have mattress protectors.

Question 29

Do you provide toiletries and bath towels?

Accepted Answer

Yes, we provide toiletries like soap, shampoo, toilet paper, etc.

Question 30

Is the Home air-conditioned?

Accepted Answer

Yes, the home is air-conditioned.

Question 31

Is there Internet/ 3G/ WiFi connection available onsite?

Accepted Answer

Yes, Wifi is available.

Question 32

Does the villa face frequent power outages? Are there any invertors or gensets to address this issue?

Accepted Answer

The house is situated on a river island, it may face power tripping issues. But, there is a generator and an invertor present and it can power up the lights and fans for long periods of time. So, make the most of the rains and enjoy the beautiful weather to up the romance meter.

Question 33

Is there a security guard / watchman?

Accepted Answer

Yes, the caretaker family lives on the ground floor

Question 34

Is there First-aid kit available at your Home?

Accepted Answer

Yes, we do have a first-aid kid onsite, stocked with Dettol, band-aids and over-the-counter medicines like Metacin, Crocin etc.

Question 35

Are the premises monitored using CCTVs?

Accepted Answer

Yes, there are CCTV cameras installed in the common areas and outside sections. Private bedrooms and bathrooms are not monitored.

Question 36

Can stray dogs enter the premises?

Accepted Answer

No, the home is within a fenced area. However, should a stray dog enter, inform the caretaker and he will address the issue.

Question 37

How do I get there?

Accepted Answer

Suvarna Sangam (Shambhavi) is approximately a two-hour drive from Mangalore Airport/railway station.  If you are up for a long an scenic drive you could drive from Bangalore which is roughly around 400 kms.

There are enough trains/buses from Bangalore/Mangalore which one could take to the town of Udupi

Question 38

Is this home child-friendly?

Accepted Answer

Yes, our Home is child friendly.  

There is plenty of space to run around and many indoor activities that will keep your children occupied.  Since SaffronStays believes that holidays are about families bonding, we do not have any TV or WiFi in our Homes.  There is also a basic first-aid kit, stocked with Dettol, band-aids, etc., for minor injuries. Parents are advised to be cautious when allowing kids to run around. 

Kid-friendly menus (pastas, cornflakes, Bournvita milk, etc) are also available. These would need to request in advance, preferably at the time of booking. In the case of infants, mothers will be permitted to use the kitchen to prepare their meals.

Question 39

Is this home senior citizen friendly?

Accepted Answer

Unfortunately, this home is not senior citizen friendly, since the bedroom is located on the first floor which is accessed through a spiral staircase

Question 40

What can we do for fun around the property?

Accepted Answer

The home is located close to the popular touristy spots, Malpe Beach and Kaup Beach, both half an hour from the home. Both the beaches offer scuba diving and water sports.
The Bengre Beach is where the Suvarna River meets the Arabian Sea and is an absolute visual treat, situated only 15 meters from the home. 
The Maravanthe Beach is a 30 meters stretch from the home with the Suvarna River and the Arabian Sea on either side of the National Highway. Imagine driving along this scenic route!
St. Maryâ€™s Island, another famous site, is just an hour from the villa. 
Shri Krishna Mutt Temple in Udupi is a 30 meters drive from the villa. The Sringeri Shri Devi Temple and the Mukambika Shri Devi Temple are 90 meters each. 
Guests can hire the speedboat at an additional cost and explore the backwaters.
Indulge in some fun badminton tournament(s) with your fam at the common area/courtyard. 
Spend your mornings watching the peacocks as they grace your stay with calmness and simplicity - something that city life cannot offer.

Question 41

Is there a beach close by and is it clean and safe?

Accepted Answer

The home is located close to the popular touristy spots, Malpe Beach and Kaup Beach, both half an hour from the home. Both the beaches offer scuba diving and water sports.
The Bengre Beach is where the Suvarna River meets the Arabian Sea and is an absolute visual treat, situated only 15 meters from the home. 
The Maravanthe Beach is a 30 meters stretch from the home with the Suvarna River and the Arabian Sea on either side of the National Highway. Imagine driving along this scenic route!

Question 42

Are there water bodies nearby (such as a pond/ river/ lake etc)?

Accepted Answer

Since it is an island, it is surrounded by Swarna river from three sides. It is a tourist spot. The water body is safe.

Suvarna Sangam (Shambhavi)

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