Question 1

Can I book only one or two rooms, or do I need to book the entire Home?

Accepted Answer

No, you cannot book just one room. You would need to book the entire home.

Question 2

Is Driver and/or House-Help accommodation available?

Accepted Answer

No, driver and house-help accommodation not available.

Question 3

Is parking available onsite or nearby?

Accepted Answer

Free parking is available onsite 4 cars can be parked easily.

Question 4

Are meals provided onsite? What are the charges?

Accepted Answer

Guests can order food from near by restaurants.

Question 5

Is outside food allowed? Are we allowed to cook ourselves?

Accepted Answer

Guests can order food from outside. Kitchen access can be given at an additional cost of INR - 1500/- + tax.

Question 6

Do you allow us to stock things in your fridge?

Accepted Answer

Yes, you can use the common fridge to store food/beverages.

Question 7

Is there an aquaguard for drinking water supply? Do we need to carry our own Mineral Water bottles or are these readily available at your villa?

Accepted Answer

Yes, we have a steady supply of filtered drinking water.

Question 8

Is Alcohol allowed? Are there any corkage charges?

Accepted Answer

Yes, alcohol consumption is permitted within limits. There are no corkage charges.

Question 9

If it is a self-catering villa, would you be able to arrange for a cook? What kind of cooking facilities are available?

Accepted Answer

The kitchen is accessible in self-catered homes, and the cleaning/use of kitchen charges is to be paid to the caretaker on site, in cash. We also have a microwave placed in the villa at your disposal.

Alternatively, we have a tie up with local food caterer. If informed in advance (at the time of booking or two days before check-in), food can be arranged for an additional cost.

Question 10

Do you allow loud music?

Accepted Answer

Given the location of our home, playing loud music is allowed within limit and during specific time/hours.

Guests are requested to respect our neighbours and keep the noise level mild and within the villa.

Question 11

Is smoking / alcohol consumption permitted?

Accepted Answer

Yes, smoking is allowed but strictly not inside the home. If you wish to smoke, please do so outside in the garden/lawn area. 
Alcohol consumption is permitted within limits. We do not encourage late night revelry or loud music.

Question 12

What formalities are needed during check-in and check-out?

Accepted Answer

As required by law, all adults have to provide their government-approved Photo IDs (that clearly show their residential address) at the time of Check-in. Your co-operation is of utmost importance to us.

Question 13

Are we allowed to access all areas?

Accepted Answer

Yes. Guests are allowed to access all areas except the kitchen area. Guests are strictly prohibited from crossing into neighbouring properties under any circumstances. We request our guests to respect the privacy and personal space of our neighbours.

Question 14

What are the Check-in & Check-out timings? May I request for late check-outs or an early check-in?

Accepted Answer

Check-in time at 1 pm and check-out time is 10 am. Please note that check-out timings are strict as we need to ready the rooms for our next booking. Guests are requested to respect the timing of other guests as well. In case you wish to check in a little early or check out a little late, do inform us at the time of booking. Additional charges will be applied. Late check-out charges includes meals (lunch).

Question 15

We're planning to drive down. Are the roads good? Any specific things we need to know?

Accepted Answer

While roads connecting to the property are good, guests are advised to check the road and weather conditions before leaving for a road trip. 

Our home is cool and breezy round the year, so you could visit at anytime.

Question 16

If I'm driving, will there be any toll fees applicable?

Accepted Answer

Yes. Please note that toll charges are subject to change, depending on the authorities and the type of vehicle. Guests are requested to carry sufficient cash to cover the toll charge.

Question 17

How do we reach your villa by public transport?

Accepted Answer

The best way to reach our home is by a private car/ taxi. If you would like to travel by public transport, the best route would be:

Bus: State Transport buses
Train: 14 km from Dehradun railway station.
Air: The closest airport is  Jollygrant international airport (26 km -40 Minutes)

Question 18

Can I reserve your Home for a Film/ Photo/ Advertisement shoot?

Accepted Answer

Yes, we do allow events/shoots at the villa, subject to Home Owner's approval. Meals can be arranged at an additional cost (per person, per day). Please note that a maximum of 9 people can be accommodated in the villa for an overnight stay.

Access to the pool will be subject to home owner's approval. Depending on the event and its requirements, a refundable deposit and additional charges may be applied. Please note that loud music (if needed for your function) will only be permitted during certain hours. Any other permissions required for photo shoot/functions will need to be taken by the guests themselves.

If you wish to book our home for functions/shoots, please send a message to the host on our website or send us an email at book@saffronstays.com

Question 19

Who manages the villa?

Accepted Answer

There is a caretaker onsite.

Question 20

Are stag groups allowed to book this home?

Accepted Answer

No. We do not allow stag groups to book this home.

Question 21

What is the cancellation policy?

Accepted Answer

A Guest is entitled to a refund of 75% if he/she cancels the confirmed booking upto 15 days before the Date of Check-In (before 1 PM).
A Guest is entitled to a refund of 50% if he/she cancels the confirmed booking upto 7 days before the Date of Check-In (before 1 PM)
If the Guest cancels within 7 days of the Date of Check-In, he/she is entitled to no refund.

Question 22

Can I pay 50% now and pay the remaining 50% closer to the date?

Accepted Answer

Unfortunately, there is no option for part payment. Guests are required to pay 100% of the payment before check-in.

Question 23

How can I make a payment?

Accepted Answer

Once you have chosen your dates and your booking has been accepted, you will receive a payment link where the payment can be processed.

In case you're unable to make an online payment through the link, you could also deposit the cash in our bank account directly. We also offer other options like PayTM, NEFT/IMPS or UPI.

Question 24

Can I redeem any offers while booking this home?

Accepted Answer

Yes. Members can redeem their nights, utilise their privileges and avail any offers while booking this home.

Question 25

How and when do I pay for the Security Deposit and how and when is it returned to me?

Accepted Answer

Security deposit is to be paid two days prior to check-in. If no damages are observed, the deposit will be returned during check-out itself or by NEFT within 5 business days after check-out.

Question 26

Does SaffronStays accept cash payments?

Accepted Answer

No. All payments for booking the villa, including meals, will have to be pre-paid prior to check-in. Security Deposit collected during booking will be returned during check-out or by NEFT within 5 business days after check-out, provided no damages are observed. To avoid inconvenience, we will not be accepting cash onsite for any reasons henceforth.

Please note: The Security Deposit is subject to change depending upon the number of nights and the group size. Please check with your holiday advisor at the time of booking.

Question 27

Do guests have to pay extra for pets?

Accepted Answer

Pet charges are Rs 500 + applicable GST per pet, per day. Pet owners need to carry along food and bedding for their pets.

Question 28

Are pets allowed inside the room?

Accepted Answer

Yes. Pets are allowed in the bedroom, but not inside the bathroom. Guests must be responsible for their pets and any damage caused to the property shall be deducted from the Security Deposit.

Question 29

Are there any resident pets on the property?

Accepted Answer

No, there are no pets on property.

Question 30

Do you provide food and water bowls for pets?

Accepted Answer

No, we do not provide food and water bowls for pets.

Question 31

What facility do you provide for pet hygiene?

Accepted Answer

Pet parents must clean up themselves. We have a water outlet outside each room to wash off any sand or mud from a pet, along with a towel. Guests are requested to carry their own medication for the pets. No bathing facility for pets is provided for pets in our homes.

Question 32

What flooring do you have in pet-friendly rooms?

Accepted Answer

We have wooden flooring in our pet-friendly rooms for the comfort of the animals and housekeeping staff.

Question 33

How many extra mattresses can be provided?

Accepted Answer

3 extra mattresses can be arranged onsite. Our home has adequate bed sheets, blankets and pillows for extra bedding.

Question 34

What type of beds, mattresses do you have?

Accepted Answer

Our bedrooms have lovely king-sized beds.

Question 35

Do you provide toiletries and bath towels?

Accepted Answer

Yes, we provide toiletries like soap, shampoo towels.

Question 36

Is the Home air-conditioned?

Accepted Answer

Yes, all of our bedrooms are air-conditioned.

Question 37

Do you have a problem with mosquitoes? How do you deal with it to make our stay more comfortable?

Accepted Answer

All rooms have mosquito repellents. Guests are advised to shut the windows between 5:30 pm - 7:30 pm to avoid mosquitoes and insects from entering the home.

Question 38

Is there Internet/ 4G/ WiFi connection available onsite?

Accepted Answer

No, the villa does not have a WiFi connection. There is adequate network connectivity, if not 4G then 3G.

Question 39

Is the property properly fenced? Is there a boundary wall?

Accepted Answer

Yes, our home has a brick wall surrounding the premises.

Question 40

Is there First-aid kit available at your Home?

Accepted Answer

Yes, we do have a first-aid kid onsite, stocked with Dettol, band-aids and over-the-counter medicines like Metacin, Crocin etc.

Question 41

Is the villa and its surroundings well lit up?

Accepted Answer

The villa is well lit up. There is enough lighting even in the surrounding areas i.e lawns, grounds.

Question 42

Is there a security guard / watchman?

Accepted Answer

Yes. The home is located within a gated complex.

Question 43

Are the premises monitored using CCTVs?

Accepted Answer

Yes, there are CCTV cameras installed in the common areas and outside sections. Private bedrooms and bathrooms are not monitored.

Question 44

Can stray dogs enter the premises?

Accepted Answer

No, the home is within a fenced area. However, should a stray dog enter, inform the caretaker and he will address the issue.

Question 45

Is this home senior citizen friendly?

Accepted Answer

Yes, our home is senior citizen/elderly friendly.

The home has 2 bedrooms on the ground floor with a small set of steps that can be comfortably climbed. The 3rd room is on the first floor. All the bedroom have private bathrooms, again easy to access at night without any supervision.

Question 46

How do I get there?

Accepted Answer

Located 40 minutes away from the Jolly Grant International Airport the home is easily accessible by taxi.

Question 47

Is this home child-friendly?

Accepted Answer

Yes, our home is child friendly.

There is plenty of space to run around and many indoor activities that will keep your children occupied.  The home has instead been stocked with board games such as Monopoly, and Chess. There is also a basic first-aid kit, stocked with Dettol, band-aids, etc., for minor injuries. Parents are advised to be cautious when allowing kids to run around.

Question 48

Is the villa wheelchair accessible?

Accepted Answer

Yes our home is wheelchair accessible.

Question 49

Is the place pet-friendly?

Accepted Answer

Yes, this is a pet-friendly villa. Pets will be charged at an additional cost of Rs. 500 per pet per day. Guests are requested to pay a refundable security deposit of Rs 3000 per pet. Pets are not allowed on any of the furniture and will be restricted to the verandah area. Pet owners need to carry along food and bedding for their pets.

Question 50

What can we do for fun around the property?

Accepted Answer

For those seeking adventure, experience the thrill of water sports such as river rafting and kayaking in the holy waters of the Ganges (32 km) 45 minutes away.

Rishikesh is renowned for its famous Ganga Aarti, a daily ritual that takes place from 6:00 pm to 7:00 pm, located just a short (21km) 40 minutes drive from the home.

Explore local gems such as Neer Waterfall (13.9 km), Laxman Jhula (21.5 km), Trayambakeshwar (24.6 km), and Ganga Beach (23.6 km).

Question 51

Is there a pool and what's the depth/ length of the pool?

Accepted Answer

Yes, there is a private pool swimming pool within the complex. Pool timings are between 9 am to 7 pm. The water is chlorinated and pool balls have been placed nearby for kids. As there is no lifeguard on hand, guests are advised to be cautious (especially around kids) and to refrain from swimming late at night.

Our pool is available for poolside parties. However, we recommend keeping alcohol, food and glass bottles away from the pool to avoid accidents.

Question 52

Are there water bodies nearby (such as a pond/ river/ lake etc)?

Accepted Answer

Yes, there is Neer Waterfall 42 minutes drive from our home. It is a tourist spot. The water body is safe but guests are advised to be careful around it.

Question 53

Is there a beach close by and is it clean and safe?

Accepted Answer

Yes, Ganga Beach is 1 hour drive from home. The tides are safe, but we recommend you enjoy the waves from a distance post sunset.

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