Question 1

Is Driver and/or House-Help accommodation available?

Accepted Answer

Yes, driver and house-help accommodation is available. Charges for the same are Rs. 1200 per person, per night.  This does not include meals. Additional charges for meals to be paid to the caretaker onsite, in cash. Up to 2 people can be accommodated.

Question 2

Is parking available onsite or nearby?

Accepted Answer

Free parking is available onsite. Upto 10 cars can be parked onsite.

Question 3

Can I book only one or two rooms, or do I need to book the entire Home?

Accepted Answer

No, you cannot book just one room. You would need to book the entire home.

Question 4

Is the villa suitable for a day picnic?

Accepted Answer

Yes, the home has a garden/lawn area within the premises that could be used for outdoor picnic activities. Meals will be provided on site at an additional charge (per person, per meal). Please note that the maximum capacity for an overnight stay is 15 people.

During the day, guests will be allowed to use the washrooms and other amenities at the villa. The home is also stocked with indoor games like UNO and playing cards, monopoly, chess, snakes and ladder, etc.

Depending on the event, you are allowed to erect a small stage, stall or tent for your event purpose.

Question 5

Are meals provided onsite? What are the charges?

Accepted Answer

We serve healthy, home-cooked Maharashtrian and Punjabi meals at our home. Basic Chinese and Italian food can also be prepared on request.
Meals are available at an additional cost of INR 1250 per adult, per day (veg/non-veg), and INR 1000 per kid, per day (veg/non-veg). These charges need to be paid directly to the caretaker. 
Seafood and Mutton preparation can be availed at an additional cost and is subject to availability. Tea/Coffee will be served during breakfast and evening tea time. If you would like tea/coffee at any other time of the day, it can be arranged at an additional charge.

Question 6

What is the type of cuisine served?

Accepted Answer

We offer simple home-cooked Maharashtrian and Punjabi meals. There is a standard menu available. Basic Chinese and Italian dishes can be prepared on request. You can inform the caretaker in advance about your meal preferences (veg/non-veg), specific dietary requirements, etc.

Question 7

Do you allow us to stock things in your fridge?

Accepted Answer

Yes, you can use the fridge to store food/beverages.

Question 8

Is Alcohol allowed? Are there any corkage charges?

Accepted Answer

Yes, alcohol consumption is permitted within limits. There are no corkage charges. Please note there are no liquor shops nearby.

Question 9

Is outside food allowed? Are we allowed to cook ourselves?

Accepted Answer

Outside food is not allowed. Guests are not allowed to access the kitchen. However, mothers of infants or small children will have limited access to boil milk or prepare their kids meals.

Question 10

If it is a self-catering villa, would you be able to arrange for a cook? What kind of cooking facilities are available?

Accepted Answer

No this is not a self-catering villa.

Question 11

Is there an aquaguard for drinking water supply? Do we need to carry our own Mineral Water bottles or are these readily available at your villa?

Accepted Answer

Yes, we have a steady supply of filtered drinking water.

Question 12

Do you allow loud music?

Accepted Answer

Given the location of our home, playing loud music is allowed within limit and during specific time/hours. Guests are requested to respect our neighbours and keep the noise level mild and within the villa.

Question 13

Is smoking / alcohol consumption permitted?

Accepted Answer

Yes, smoking is allowed but strictly not inside the home. If you wish to smoke, please do so outside in the garden/lawn area. 
Alcohol consumption is permitted within limits. We do not encourage late night revelry or loud music.

Question 14

What are the Check-in & Check-out timings? May I request for late check-outs or an early check-in?

Accepted Answer

Check-in time at 1 pm and check-out time is 10 am. Please note that check-out timings are strict as we need to ready the rooms for our next booking. Guests are requested to respect the timing of other guests as well. In case you wish to check in a little early or check out a little late, do inform us at the time of booking. Additional charges will be applied.

Question 15

What formalities are needed during check-in and check-out?

Accepted Answer

As required by law, all adults have to provide their government-approved Photo IDs (that clearly show their residential address) at the time of Check-in. Your co-operation is of utmost importance to us.

Question 16

Are we allowed to access all areas?

Accepted Answer

Yes. Guests are allowed to access all areas except the kitchen area. Guests are strictly prohibited from crossing into neighboring properties under any circumstances. We request our guests to respect the privacy and personal space of our neighbours.

Question 17

We're planning to drive down. Are the roads good? Any specific things we need to know?

Accepted Answer

While roads connecting to the property are good, last 3-4km are not very smooth. Guests are advised to travel with caution and check weather conditions before leaving for a road trip.

Question 18

If I'm driving, will there be any toll fees applicable?

Accepted Answer

Yes. Please note that toll charges are subject to change, depending on the authorities and the type of vehicle. Guests are requested to carry sufficient cash to cover the toll charge.

Question 19

How do we reach your villa by public transport?

Accepted Answer

The best way to reach our home is by a private car/ taxi. If you would like to travel by public transport, the best route would be:

Bus: 46 km from Nashik Road Bus Station
Train: 46 km from Nashik Road Railway Station
Air: 57 km from Ozar Airport

Question 20

Who manages the villa?

Accepted Answer

There is a caretaker onsite.

Question 21

Are stag groups allowed to book this home?

Accepted Answer

No. We do not allow stag groups to book this home.

Question 22

What is the cancellation policy?

Accepted Answer

A Guest is entitled to a refund of 75% if he/she cancels the confirmed booking upto 15 days before the Date of Check-In (before 1 PM).
A Guest is entitled to a refund of 50% if he/she cancels the confirmed booking upto 7 days before the Date of Check-In (before 1 PM)
If the Guest cancels within 7 days of the Date of Check-In, he/she is entitled to no refund.

Question 23

Can I pay 50% now and pay the remaining 50% closer to the date?

Accepted Answer

Unfortunately, there is no option for part payment. Guests are required to pay 100% of the payment before check-in.

Question 24

How can I make a payment?

Accepted Answer

Once you have chosen your dates and your booking has been accepted, you will receive a payment link where the payment can be processed.

In case you're unable to make an online payment through the link, you could also deposit the cash in our bank account directly. We also offer other options like PayTM, NEFT/IMPS or UPI.

Question 25

How and when do I pay for the Security Deposit and how and when is it returned to me?

Accepted Answer

Security deposit is to be paid two days prior to check-in. If no damages are observed, the deposit will be returned during check-out itself or by NEFT within 5 business days after check-out.

Question 26

Can I redeem any offers while booking this home?

Accepted Answer

Yes. Members can redeem their nights, utilise their privileges or avail any offers while booking this home.

Question 27

Does SaffronStays accept cash payments?

Accepted Answer

No. All payments for booking the villa, including meals, will have to be pre-paid prior to check-in. Security Deposit collected during booking will be returned during check-out or by NEFT within 5 business days after check-out, provided no damages are observed. To avoid inconvenience, we will not be accepting cash onsite for any reasons henceforth.

Please note: The Security Deposit is subject to change depending upon the number of nights and the group size. Please check with your holiday advisor at the time of booking.

Question 28

Are there any resident pets on the property?

Accepted Answer

Yes. There is a pet dog (Dalmatian) on the property.

Question 29

How many extra mattresses can be provided?

Accepted Answer

5 extra mattresses can be provided onsite. Our home has adequate bed sheets, blankets, and pillows for extra bedding.

Question 30

Do you provide toiletries and bath towels?

Accepted Answer

Yes, we provide toiletries like body wash shampoo, toilet paper, and towels.

Question 31

Is there Internet/ 3G/ WiFi connection available onsite?

Accepted Answer

Yes the villa has a jio dongle. due to the unique location of the villa, network connectivity can be average. Vodafone and Jio have a fairly strong connection.

Question 32

What type of beds, mattresses do you have?

Accepted Answer

Our bedrooms have lovely king-sized beds.

Question 33

Is the Home air-conditioned?

Accepted Answer

Yes, all of our bedrooms are air-conditioned. However, the cool climate throughout the year is the perfect excuse to not install ACs in the living room.

Question 34

Does the villa face frequent power outages? Are there any invertors or gensets to address this issue?

Accepted Answer

Yes, we have a backup genset & inverter in case of rare occasions of power failure. Guests are requested to switch off the ACs during power outages as it consumes more power.

Question 35

Do you have a problem with mosquitoes? How do you deal with it to make our stay more comfortable?

Accepted Answer

All rooms have mosquito repellents & net. Guests are advised to shut the windows between 5:30 pm - 7:30 pm to avoid mosquitoes and insects from entering the home.

Question 36

Is there a security guard / watchman?

Accepted Answer

Yes. There is a security guard and caretaker on site.

Question 37

Can stray dogs enter the premises?

Accepted Answer

No, the home is within a fenced area. However, should a stray dog enter, inform the caretaker and he will address the issue.

Question 38

Is the property properly fenced? Is there a boundary wall?

Accepted Answer

Yes, our home is properly fenced.

Question 39

Is there First-aid kit available at your Home?

Accepted Answer

Yes, we do have a first-aid kid onsite, stocked with Dettol, band-aids and over-the-counter medicines like Metacin, Crocin etc.

Question 40

Is the villa and its surroundings well lit up?

Accepted Answer

The villa is well lit up. There is enough lighting even in the surrounding areas i.e lawns, grounds.

Question 41

Are the premises monitored using CCTVs?

Accepted Answer

Yes, there are CCTV cameras installed in the living room, common areas and outside sections. Private bedrooms and bathrooms are not monitored.

Question 42

How do I get there?

Accepted Answer

For those coming by car, take the Jawahar-Trimbak road. At three km from Trimbak, there is a Sapgaon phata. Take this route to reach the villa.

Question 43

Is the villa wheelchair accessible?

Accepted Answer

No, our home is not wheelchair accessible.

Question 44

Is this home child-friendly?

Accepted Answer

Yes, our home is child friendly.

There is plenty of space to run around and many indoor activities that will keep your children occupied.  The home has instead been stocked with board games such as Life, Monopoly, Uno, Cards. There is also a basic first-aid kit, stocked with Dettol, band-aids, etc., for minor injuries. Parents are advised to be cautious when allowing kids to run around.

Question 45

Is this home senior citizen friendly?

Accepted Answer

Yes, our home is senior citizen/elderly friendly.

The home has 3 bedrooms on the ground floor with a small set of steps that can be comfortably climbed. All the bedroom have private bathrooms.

Question 46

Is the place pet-friendly?

Accepted Answer

No, this home is not pet-friendly. You can browse other pet-friendly homes on the website. Pets are not allowed in the pool.

Question 47

What can we do for fun around the property?

Accepted Answer

Push your adrenaline quotient by trekking up the Brahmagiri mountain, which is visible right across the home. 
Trimbakeshwar temple, the famous Shiva Jyotirlinga is located about 8 kms from the home. 
Immerse in the ornamental beauty of nature at Nashik flower park, made on lines of Dubaiâ€™s Miracle Park, about half an hour drive from the home. 
Sula Vineyards is about 40 km from the home. 
Shubham water park is 20 km from the home.

Question 48

Is there a pool and what's the depth/ length of the pool?

Accepted Answer

Yes, there is a private pool. Dimensions of the pool are 40*17 feet. The pool is 4 feet deep and the kids pool area is 2.5 feet dep.  Pool timings are between 9 am to 7 pm. The water is chlorinated. As there is no lifeguard on hand, guests are advised to be cautious (especially around kids) and to refrain from swimming late at night.

Question 49

Are there water bodies nearby (such as a pond/ river/ lake etc)?

Accepted Answer

Yes, there is a dam backwater nearby. It is about 5 minutes drive from our home.

Question 50

Is there a beach close by and is it clean and safe?

Accepted Answer

There is no beach close to the property.

This home is no longer on our network