Question 1

Can I book only one or two rooms, or do I need to book the entire Home?

Accepted Answer

You will need to book the entire villa.
If you are travelling with a larger group then you can also book SaffronStays Satori ~ Hornbill and SaffronStays Satori ~ Aves which are on the same premises and can accommodate total 23 guests.

Question 2

Is parking available onsite or nearby?

Accepted Answer

Free parking is available onsite.

Question 3

Is the villa suitable for a day picnic?

Accepted Answer

Yes, the home has a garden/lawn area within the premises that could be used for outdoor picnic activities. Meals will be provided on site at an additional charge (per person, per meal). Please note that the maximum capacity for an overnight stay is 20 people.

During the day, guests will be allowed to use the washrooms and other amenities at the villa. The home is also stocked with indoor games like Jenga, uno, scrabble, monopoly, pool table, etc.

Question 4

Are meals provided onsite? What are the charges?

Accepted Answer

We offer a variety of mouthwatering cuisines onsite, including Maharashtrian specialties sourced from our own farm, as well as Oriental and Continental options. We suggest pre-booking meal packages for special discounted rates, but meals can also be enjoyed at slightly higher rates if not pre-booked. Let us know in advance of any allergies or dietary restrictions, and we'll ensure your dining experience is tailored to your needs.

Question 5

What is the type of cuisine served?

Accepted Answer

We provide an exotic spread of Indian, Continental and Oriental cuisines. However the key highlight is the Maharashtrian cuisine that stays true to the local culture and is bound to leave you craving for more! The food is made using fresh, locally sourced produce, including ingredients straight from the onsite. Please do share your  dietary restrictions or allergies, if any, when you pre book meals. You can always discuss your meal requirements with the chef/ care team.

Question 6

Is outside food allowed? Are we allowed to cook ourselves?

Accepted Answer

Outside food is not allowed. Guests are not allowed to access the kitchen. However, mothers of infants or small children will have limited access to boil milk or prepare their kids meals.

Question 7

Do you allow us to stock things in your fridge?

Accepted Answer

Yes, you can use the common fridge to store food/beverages.

Question 8

Is there an aquaguard for drinking water supply? Do we need to carry our own Mineral Water bottles or are these readily available at your villa?

Accepted Answer

Yes, we have a steady supply of filtered drinking water.

Question 9

Is Alcohol allowed? Are there any corkage charges?

Accepted Answer

Yes, alcohol consumption is permitted within limits. There are no corkage charges.

Question 10

If it is a self-catering villa, would you be able to arrange for a cook? What kind of cooking facilities are available?

Accepted Answer

No, this is not a self-catering villa.

Question 11

Do you allow loud music?

Accepted Answer

Given the location of our home, playing loud music is allowed within limits and only until 10 PM. Guests are requested to respect our neighbors and keep the noise level mild and within the villa.

Question 12

Is smoking / alcohol consumption permitted?

Accepted Answer

Smoking is allowed only in designated "Smoking Areas", although not encouraged on the property.
Alcohol consumption is permitted within limits. We do not encourage late night revelry or loud music.

Question 13

What are the Check-in & Check-out timings? May I request for late check-outs or an early check-in?

Accepted Answer

Check-in time at 1 pm and check-out time is 10 am. Please note that check-out timings are strict as we need to ready the rooms for our next booking. Guests are requested to respect the timing of other guests as well. In case you wish to check in a little early or check out a little late, do inform us at the time of booking. Additional charges will be applied. Late check-out charges includes meals (lunch).

Question 14

What formalities are needed during check-in and check-out?

Accepted Answer

As required by law, all adults have to provide their government-approved Photo IDs (that clearly show their residential address) at the time of Check-in. Your co-operation is of utmost importance to us.

Question 15

Are we allowed to access all areas?

Accepted Answer

No. Guests will only be able to access common areas on the property such as the living room, garden, pool, etc. Guests are not allowed to access the R.O. plant in the property.

Guests are strictly prohibited from crossing into neighboring properties under any circumstances. We request our guests to respect the privacy and personal space of our neighbours.

Question 16

We're planning to drive down. Are the roads good? Any specific things we need to know?

Accepted Answer

While roads connecting to the property are good except for some parts, guests are advised to check the road and weather conditions before leaving for a road trip.

Our home is cool and breezy round the year, so you could visit at anytime.

Question 17

If I'm driving, will there be any toll fees applicable?

Accepted Answer

Yes. Please note that toll charges are subject to change, depending on the authorities and the type of vehicle. Guests are requested to carry sufficient cash to cover the toll charge.

Question 18

How do we reach your villa by public transport?

Accepted Answer

The best way to reach our home is by a private car/ taxi. If you would like to travel by public transport, the best route would be:

Bus: MSRCTC Pimpri Chinchwad bus stand (62 km)
Train: Lonavala Railway Station (43.1 km)
Air: Pune International Airport (81.5 km)

Question 19

Who manages the villa?

Accepted Answer

There is a caretaker onsite.

Question 20

Are stag groups allowed to book this home?

Accepted Answer

No. We do not allow stag groups to book this home.

Question 21

Can I reserve your Home for a Film/ Photo/ Advertisement shoot?

Accepted Answer

No, this villa cannot be booked for a Film/ Photo/ Advertisement shoot.

Question 22

What is the cancellation policy?

Accepted Answer

A Guest is entitled to a refund of 75% if he/she cancels the confirmed booking upto 15 days before the Date of Check-In (before 1 PM).
A Guest is entitled to a refund of 50% if he/she cancels the confirmed booking upto 7 days before the Date of Check-In (before 1 PM)
If the Guest cancels within 7 days of the Date of Check-In, he/she is entitled to no refund.

Question 23

Can I pay 50% now and pay the remaining 50% closer to the date?

Accepted Answer

Unfortunately, there is no option for part payment. Guests are required to pay 100% of the payment before check-in.

Question 24

How can I make a payment?

Accepted Answer

Once you have chosen your dates and your booking has been accepted, you will receive a payment link where the payment can be processed.

In case you're unable to make an online payment through the link, you could also deposit the cash in our bank account directly. We also offer other options like PayTM, NEFT/IMPS or UPI.

Question 25

How and when do I pay for the Security Deposit and how and when is it returned to me?

Accepted Answer

Security deposit is to be paid two days prior to check-in. If no damages are observed, the deposit will be returned during check-out itself or by NEFT within 5 business days after check-out.

Question 26

Can I redeem any offers while booking this home?

Accepted Answer

Yes. Members can redeem their nights, utilise their privileges or avail any offers while booking this home.

Question 27

Does SaffronStays accept cash payments?

Accepted Answer

No. All payments for booking the villa, including meals, will have to be pre-paid prior to check-in. Security Deposit collected during booking will be returned during check-out or by NEFT within 5 business days after check-out, provided no damages are observed. To avoid inconvenience, we will not be accepting cash onsite for any reasons henceforth.

Please note: The Security Deposit is subject to change depending upon the number of nights and the group size. Please check with your holiday advisor at the time of booking.

Question 28

Are there any resident pets on the property?

Accepted Answer

Yes, there are 3 indie dogs on the property.

Question 29

What type of beds, mattresses do you have?

Accepted Answer

Our bedrooms have lovely king-sized beds.

Question 30

Do you provide toiletries and bath towels?

Accepted Answer

Yes, we provide toiletries like soap, shampoo, towels, and bathrobes.

Question 31

Is the Home air-conditioned?

Accepted Answer

Yes, all of our bedrooms are air-conditioned.

Question 32

Is there Internet/ 4G/ WiFi connection available onsite?

Accepted Answer

Yes, the villa has WiFi connection. There is adequate network connectivity, if not 4G then 3G.

Question 33

Does the villa face frequent power outages? Are there any invertors or gensets to address this issue?

Accepted Answer

Yes, we have 100% power backup in case of rare occasions of power failure.

Question 34

Do you have a problem with mosquitoes? How do you deal with it to make our stay more comfortable?

Accepted Answer

All rooms have mosquito repellents and mosquito nets. Guests are advised to shut the windows between 5:30 pm - 7:30 pm to avoid mosquitoes and insects from entering the home.

Question 35

How many extra mattresses can be provided?

Accepted Answer

1 extra mattress per room can be arranged onsite. Our home has adequate bed sheets, blankets and pillows for extra bedding.

Question 36

Is there a security guard / watchman?

Accepted Answer

Yes. The home is located within a gated complex and there is a watchman onsite.

Question 37

Can stray dogs enter the premises?

Accepted Answer

No, the home is within a fenced area. However, should a stray dog enter, inform the caretaker and he will address the issue.

Question 38

Is the villa and its surroundings well lit up?

Accepted Answer

The villa is well lit up. There is enough lighting even in the surrounding areas i.e lawns, grounds.

Question 39

Is there First-aid kit available at your Home?

Accepted Answer

Yes, we do have a first-aid kid onsite, stocked with Dettol, band-aids and over-the-counter medicines like Metacin, Crocin etc.

Question 40

Is the property properly fenced? Is there a boundary wall?

Accepted Answer

Yes, our home has a wired fencing surrounding the premises.

Question 41

Is this home child-friendly?

Accepted Answer

Yes, our home is child friendly.

There is plenty of space to run around and many indoor and outdoor activities that will keep your children occupied.  The home has been stocked with many board games such as Jenga, uno, scrabble, monopoly, pool table. There is also a basic first-aid kit, stocked with Dettol, band-aids, etc., for minor injuries. Parents are advised to be cautious when allowing kids in the pool or to run around.

Question 42

Is the place pet-friendly?

Accepted Answer

No, this home is not pet-friendly. You can browse other pet-friendly homes on the website.

Question 43

Is this home senior citizen friendly?

Accepted Answer

No, the WoodHouse is not elderly-friendly.

Question 44

Is the villa wheelchair accessible?

Accepted Answer

No, our home is not wheelchair accessible.

Question 45

Is there a pool and what's the depth/ length of the pool?

Accepted Answer

Yes, there is a shared swimming pool within the complex. Pool timings are between 9 am to 7 pm. The dimensions of the pool are 20 x 10 meter and the pool is 4 feet deep. The water is chlorinated and pool balls have been placed nearby for kids. Pool volleyball is also available. As there is no lifeguard on hand, guests are advised to be cautious (especially around kids) and to refrain from swimming late at night.

Question 46

Are there water bodies nearby (such as a pond/ river/ lake etc)?

Accepted Answer

Yes, Mulshi Lake is about 300 meters from the property.

Question 47

What can we do for fun around the property?

Accepted Answer

-Bond over food, drinks, and games in the grand communal area - The Nest. With a range of games such as Billiards and board games, along with a television and a seating area, The Nest is the perfect place to relax and spend some fun quality time with your friends and family.
-Take a dip or simply splash around in the massive communal pool.
-Our staff would be happy to take you on a walk through the estate to explore the Nakshatra garden, herb garden, medicinal farm, fruits and vegetable farms, and flower plantations.
-Explore the vast estate by cycling around. Guests can reach out to our staff for the same.
-Enjoy a farm-to-table experience while feasting on a range of cuisines.
-Gorge on a lip-smacking barbeque. Guests can reach out to our staff for the same.
-Huddle together over a bonfire on cold days.
-The estate touches the Mulshi lake.

Nearby Attractions:

-Visit the charming Mulshi village take in the mesmerizing local sites.
-Explore Tamhini (14.9 km), with breathtaking views all around and a paradise for birdwatchers!
-If you love trekking, the Andarbhan Forest (3.4 km) is ideal for an easy hike with some gorgeous views.