Can I book only one or two rooms, or do I need to book the entire Home?

No, you cannot book just one room. You will have to book minimum of 4 bedrooms or book the entire home.

Is parking available onsite or nearby?

Free parking is available onsite (in a covered parking area) upto 4 cars.

Are we allowed to access all areas?

No. Guests will only be able to access common areas on the property such as the living room, garden, private pool (if any), etc. Guests are strictly prohibited from crossing into neighboring properties under any circumstances. We request our guests to respect the privacy and personal space of our neighbours.

What formalities are needed during check-in and check-out?

As required by law, all adults have to provide their government-approved Photo IDs (that clearly show their residential address) at the time of Check-in. Your co-operation is of utmost importance to us.

What are the Check-in & Check-out timings? May I request for late check-outs or an early check-in?

Check-in time at 1 pm and check-out time is 10 am. Please note that check-out timings are strict as we need to ready the rooms for our next booking. Guests are requested to respect the timing of other guests as well. In case you wish to check in a little early or check out a little late, do inform us at the time of booking. Additional charges will be applied. Late check-out charges includes meals (lunch).

Is smoking / alcohol consumption permitted?

Yes, smoking is allowed but strictly not inside the home. If you wish to smoke, please do so outside in the garden/lawn area. Alcohol consumption is permitted within limits. We do not encourage late night revelry or loud music.

Do you allow loud music?

Given the location of our home, playing loud music is allowed within limit and during specific time/hours. Guests are requested to respect our neighbours and keep the noise level mild and within the villa.

Are stag groups allowed to book this home?

No. We do not allow stag groups to book this home.

What is the cancellation policy?

A Guest is entitled to a refund of 75% if he/she cancels the confirmed booking upto 15 days before the Date of Check-In (before 1 PM). A Guest is entitled to a refund of 50% if he/she cancels the confirmed booking upto 7 days before the Date of Check-In (before 1 PM) If the Guest cancels within 7 days of the Date of Check-In, he/she is entitled to no refund.

Can I pay 50% now and pay the remaining 50% closer to the date?

Unfortunately, there is no option for part payment. Guests are required to pay 100% of the payment before check-in.

How can I make a payment?

Once you have chosen your dates and your booking has been accepted, you will receive a payment link where the payment can be processed. In case you're unable to make an online payment through the link, you could also deposit the cash in our bank account directly. We also offer other options like PayTM, NEFT/IMPS or UPI.

How and when do I pay for the Security Deposit and how and when is it returned to me?

Security deposit is to be paid two days prior to check-in. If no damages are observed, the deposit will be returned during check-out itself or by NEFT within 5 business days after check-out.

Can I redeem any offers while booking this home?

Yes/No. Members can/cannot redeem their nights, utilise their privileges and avail any offers while booking this home.

Does SaffronStays accept cash payments?

No. All payments for booking the villa, including meals, will have to be pre-paid prior to check-in. Security Deposit collected during booking will be returned during check-out or by NEFT within 5 business days after check-out, provided no damages are observed. To avoid inconvenience, we will not be accepting cash onsite for any reasons henceforth. Please note: The Security Deposit is subject to change depending upon the number of nights and the group size. Please check with your holiday advisor at the time of booking.

Do guests have to pay extra for pets?

Yes. Guests have to pay Rs 1000 per pet, plus extra for meals, if requested.

What type of beds, mattresses do you have?

Our bedrooms have lovely king-sized beds.

Do you provide toiletries and bath towels?

Yes, we provide toiletries like soap, shampoo, hair conditioner and towels.

Is there Internet/ 4G/ WiFi connection available onsite?

Yes/No, the villa has/does not have WiFi connection. There is adequate network connectivity, if not 4G then 3G.

Does the villa face frequent power outages? Are there any invertors or gensets to address this issue?

Yes, we have a backup inverter in case of rare occasions of power failure. Guests are requested to switch off the ACs during power outages as it consumes more power.

Is there a security guard / watchman?

No. But there is a caretaker who will be there.

Are the premises monitored using CCTVs?

Yes, there are CCTV cameras installed in the living room, common areas and outside sections. Private bedrooms and bathrooms are not monitored.

Is the property properly fenced? Is there a boundary wall?

Yes, our home has a stone wall surrounding the premises.

Is there First-aid kit available at your Home?

Yes, we do have a first-aid kid onsite, stocked with Dettol, band-aids and over-the-counter medicines like Metacin, Crocin etc.

Is the villa and its surroundings well lit up?

The villa is well lit up. There is enough lighting even in the surrounding areas i.e lawns, grounds.

Is the place pet-friendly?

Yes, this is a pet-friendly villa. Pets will be charged at an additional cost of Rs. 1000 per pet. A refundable deposit may also be applied. Pets are not allowed on any of the furniture and will be restricted to the verandah area. Pet owners need to carry along food and bedding for their pets.