Question 1

Can I book only one or two rooms, or do I need to book the entire Home?

Accepted Answer

Guests can book one or more rooms depending on their requirements.

Question 2

Is Driver and/or House-Help accommodation available?

Accepted Answer

Yes, driver and house-help accommodation is available. Charges for the same are Rs. 500 per person, per night.  This does not include meals. Additional charges for meals to be paid to the caretaker onsite, in cash. Up to X no of people can be accommodated.

Question 3

Is parking available onsite or nearby?

Accepted Answer

Free parking is available onsite. Upto 3 cars can be parked.

Question 4

Is the villa suitable for a day picnic?

Accepted Answer

Yes, the home has a garden/lawn area within the premises that could be used for outdoor picnic activities. Meals will be provided on site at an additional charge (per person, per meal). Please note that the maximum capacity for an overnight stay is 12 people.

During the day, guests will be allowed to use the washrooms and other amenities at the villa. The home is also stocked with indoor games like UNO and playing cards, monopoly, chess, badminton, snakes and ladder, etc.

Depending on the event, you are allowed to erect a small stage, stall or tent for your event purpose.

Question 5

Are meals provided onsite? What are the charges?

Accepted Answer

Meals are provided onsite and can be availed at additional charges.  We levy an on-site cash handling charge (â‚¹500) and request you to pay for all meals before check-in to avoid this inconvenience. Furthermore, all digitally checked-in guests can avail of additional Reward Points and SaffronStays Club Infinitum benefits for pre-paid meals.
Tea/Coffee will be served during breakfast and afternoon tea time. If you would like tea/coffee during the day, this will be arranged at an additional charge.

Question 6

What is the type of cuisine served?

Accepted Answer

We offer authentic, home-fresh meals. We have a standard menu and our Care Team rep will help you craft the perfect combination once you have booked your stay. Please do share your meal preferences and dietary requirements, if any, when the team reaches out to you.

Question 7

Do you allow us to stock things in your fridge?

Accepted Answer

Yes, you can use the common fridge to store food/beverages.

Question 8

Can I pay the caretaker some extra money and request the Cook to prepare fish or mutton dishes for us?

Accepted Answer

Yes. In case you would like the caretaker to cook a special dish, you can pay him for the actuals and cooking, cleaning fee on site, in cash. Please note that this will be subject to availability of ingredients.

Question 9

Is there an aquaguard for drinking water supply? Do we need to carry our own Mineral Water bottles or are these readily available at your villa?

Accepted Answer

Yes, we have a steady supply of filtered drinking water.

Question 10

Is Alcohol allowed? Are there any corkage charges?

Accepted Answer

Yes, alcohol consumption is permitted within limits. There are no corkage charges.

Question 11

Is outside food allowed? Are we allowed to cook ourselves?

Accepted Answer

Guests are not allowed to access the kitchen. However, mothers of infants or small children will have limited access to boil milk or prepare their kids meals. 

Should you choose to order in, the caretaker will be able to help you with menus of nearby restaurants.

Question 12

Do you allow loud music?

Accepted Answer

Given the location of our home, playing loud music is allowed within limit and during specific time/hours.

Guests are requested to respect our neighbours and keep the noise level mild and within the villa.

Question 13

Is smoking / alcohol consumption permitted?

Accepted Answer

Yes, smoking is allowed but strictly not inside the home. If you wish to smoke, please do so outside in the garden/lawn area. 
Alcohol consumption is permitted within limits. We do not encourage late night revelry or loud music.

Question 14

What are the Check-in & Check-out timings? May I request for late check-outs or an early check-in?

Accepted Answer

Check-in time at 1 pm and check-out time is 10 am. Please note that check-out timings are strict as we need to ready the rooms for our next booking. Guests are requested to respect the timing of other guests as well. In case you wish to check in a little early or check out a little late, do inform us at the time of booking. Additional charges will be applied. Late check-out charges includes meals (lunch).

Question 15

What formalities are needed during check-in and check-out?

Accepted Answer

As required by law, all adults have to provide their government-approved Photo IDs (that clearly show their residential address) at the time of Check-in. Your co-operation is of utmost importance to us.

Question 16

Are we allowed to access all areas?

Accepted Answer

No. All common areas such as the living room, dining area, and parking are shared among guests. However, guests are strictly prohibited from crossing into neighbouring properties under any circumstances. We request our guests to respect the privacy and personal space of our neighbours.

Question 17

We're planning to drive down. Are the roads good? Any specific things we need to know?

Accepted Answer

While roads connecting to the property are good, guests are advised to check the road and weather conditions before leaving for a road trip. 

Our home is cool and breezy round the year, so you could visit at anytime.

Question 18

If I'm driving, will there be any toll fees applicable?

Accepted Answer

Yes. Please note that toll charges are subject to change, depending on the authorities and the type of vehicle. Guests are requested to carry sufficient cash to cover the toll charge.

Question 19

How do we reach your villa by public transport?

Accepted Answer

The best way to reach our home is by a private car/ taxi. If you would like to travel by public transport, the best route would be:

Bus: State Transport buses
Train: 15 km from Dehradun Railway Station.
Air: 38km from Jolly Grant International Airport

Question 20

Who manages the villa?

Accepted Answer

There is a caretaker onsite.

Question 21

Are stag groups allowed to book this home?

Accepted Answer

No. We do not allow stag groups to book this home.

Question 22

What is the cancellation policy?

Accepted Answer

A Guest is entitled to a refund of 75% if he/she cancels the confirmed booking upto 15 days before the Date of Check-In (before 1 PM).
A Guest is entitled to a refund of 50% if he/she cancels the confirmed booking upto 7 days before the Date of Check-In (before 1 PM)
If the Guest cancels within 7 days of the Date of Check-In, he/she is entitled to no refund.

Question 23

How can I make a payment?

Accepted Answer

Once you have chosen your dates and your booking has been accepted, you will receive a payment link where the payment can be processed.

In case you're unable to make an online payment through the link, you could also deposit the cash in our bank account directly. We also offer other options like PayTM, NEFT/IMPS or UPI.

Question 24

Can I pay 50% now and pay the remaining 50% closer to the date?

Accepted Answer

Unfortunately, there is no option for part payment. Guests are required to pay 100% of the payment before check-in.

Question 25

Can I redeem any offers while booking this home?

Accepted Answer

Yes. Members can redeem their nights, utilise their privileges, and avail any offers while booking this home.

Question 26

How and when do I pay for the Security Deposit and how and when is it returned to me?

Accepted Answer

Security deposit is to be paid two days prior to check-in. If no damages are observed, the deposit will be returned during check-out itself or by NEFT within 5 business days after check-out.

Question 27

Does SaffronStays accept cash payments?

Accepted Answer

No. All payments for booking the villa, including meals, will have to be pre-paid prior to check-in. Security Deposit collected during booking will be returned during check-out or by NEFT within 5 business days after check-out, provided no damages are observed. To avoid inconvenience, we will not be accepting cash onsite for any reasons henceforth.

Please note: The Security Deposit is subject to change depending upon the number of nights and the group size. Please check with your holiday advisor at the time of booking.

Question 28

Do guests have to pay extra for pets?

Accepted Answer

Yes. Guests have to pay Rs 500 per pet, plus extra for meals, if requested.

Question 29

Are pets allowed inside the room?

Accepted Answer

Yes. Pets are allowed in the bedroom, but not inside the bathroom. Guests must be responsible for their pets and any damage caused to the property shall be deducted from the Security Deposit.

Question 30

Are there any resident pets on the property?

Accepted Answer

There is 1 pet dog (indie) on the property

Question 31

What facility do you provide for pet hygiene?

Accepted Answer

Pet parents must clean up themselves. We have a water outlet outside each room to wash off any sand or mud from a pet, along with a towel. Guests are requested to carry their own medication for the pets. No bathing facility for pets is provided for pets in our homes.

Question 32

What flooring do you have in pet-friendly rooms?

Accepted Answer

We have wooden flooring in our pet-friendly rooms for the comfort of the animals and housekeeping staff.

Question 33

What are the meal options for pets?

Accepted Answer

No, we do not provide meals for pets. Guests need to there own pet food.

Question 34

Do you provide food and water bowls for pets?

Accepted Answer

No, we do not provide food and water bowls for pets.

Question 35

What type of beds, mattresses do you have?

Accepted Answer

Our bedrooms have lovely queen-sized and twin beds.

Question 36

Do you provide toiletries and bath towels?

Accepted Answer

Yes, we provide toiletries like soap, shampoo and towels.

Question 37

Is the Home air-conditioned?

Accepted Answer

Yes, all of our bedrooms are air-conditioned.

Question 38

Is there Internet/ 3G/ WiFi connection available onsite?

Accepted Answer

Yes, the villa has a WiFi connection. There is adequate network connectivity, if not 3G then 2G.

Question 39

Does the villa face frequent power outages? Are there any invertors or gensets to address this issue?

Accepted Answer

Yes, we have a backup inverter in case of rare occasions of power failure. Guests are requested to switch off the ACs during power outages as it consumes more power.

Question 40

Do you have a problem with mosquitoes? How do you deal with it to make our stay more comfortable?

Accepted Answer

All rooms have mosquito repellents. Guests are advised to shut the windows between 5:30 pm - 7:30 pm to avoid mosquitoes and insects from entering the home.

Question 41

How many extra mattresses can be provided?

Accepted Answer

4 extra mattresses can be arranged onsite. Our home has adequate bed sheets, blankets and pillows for extra bedding.

Question 42

Is there a security guard / watchman?

Accepted Answer

There is no watchman/ security guard on property.

Question 43

Can stray dogs enter the premises?

Accepted Answer

No, the home is within a fenced area. However, should a stray dog enter, inform the caretaker and he will address the issue.

Question 44

Is the property properly fenced? Is there a boundary wall?

Accepted Answer

Yes, our home has Iron fencing surrounding the premises.

Question 45

Is there First-aid kit available at your Home?

Accepted Answer

Yes, we do have a first-aid kid onsite, stocked with Dettol, band-aids and over-the-counter medicines like Metacin, Crocin etc.

Question 46

Is the villa and its surroundings well lit up?

Accepted Answer

The villa is well lit up. There is enough lighting even in the surrounding areas i.e lawns, grounds.

Question 47

Are the premises monitored using CCTVs?

Accepted Answer

Yes, there are CCTV cameras installed at the entrance and outside areas.

Question 48

Is this home child-friendly?

Accepted Answer

Yes, our home is child friendly.

There is plenty of space to run around and many indoor activities that will keep your children occupied.  The home has instead been stocked with board games such as  Chess, Carrom, Pool  and Ludo. There is also a basic first-aid kit, stocked with Dettol, band-aids, etc., for minor injuries. Parents are advised to be cautious when allowing kids to run around.

Question 49

Is this home senior citizen friendly?

Accepted Answer

Yes, our home is senior citizen/elderly friendly.

The home has 1 bedroom on the ground floor with a small set of steps that can be comfortably climbed.
The 2nd and 3rd room is on the first floor and 4th bedroom is on 3rd floor.
All the bedroom have private bathrooms, again easy to access at night without any supervision.

Question 50

Is the villa wheelchair accessible?

Accepted Answer

No, our home is not wheelchair accessible.

Question 51

Is the place pet-friendly?

Accepted Answer

Yes, this is a pet-friendly villa. Pets will be charged at an additional cost of Rs. 500 per pet. A refundable deposit may also be applied. Pets are not allowed on any of the furniture. Pet owners need to carry along food and bedding for their pets. Pets are not allowed in the pool.

Question 52

How do I get there?

Accepted Answer

The home is 15km away from Dehradun Railway station and 38km away from Jolly Grant Airport. Upon entering Dehradun, drive till the clock tower and then take the Rajpur Road. Take a left from Rajpur Chowk to old Mussoorie road and you will reach your destination in 2.5km.

Question 53

What can we do for fun around the property?

Accepted Answer

Visit the famous Shikhar waterfall which is 2.2km away from the holiday home
Some of the best cafes in Dehradun are nearby like Café De Piccolo(4.5 km), Ama cafe(800 meters) and Gulsarai(1.5 km) which you can visit.
If you are an adventurous group and want to explore the mountains, the homeowner can take you for nature walks, jungle safaris and hikes near the home where you can spot different animals and a variety of birds. 
You can also enjoy off-roading in Thar, the spots are only 2-3km away from the homestay.

Question 54

Are there water bodies nearby (such as a pond/ river/ lake etc)?

Accepted Answer

Yes, there is a Shikhar waterfall which is 2.2km away from the holiday home. It is about 5 minutes drive from our home. It is a tourist spot. The water body is safe but guests are advised to be careful around it.

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