Question 1

Can I book only one or two rooms, or do I need to book the entire Home?

Accepted Answer

You can either book one room or the entire home, depending upon the number of people travelling with you. This villa has 3 bedrooms that can be booked individually or together.

Question 2

Is parking available onsite or nearby?

Accepted Answer

Free parking is available onsite for up to 2 cars.

Question 3

Is Driver and/or House-Help accommodation available?

Accepted Answer

No, driver and house-help accommodation are not available.

Question 4

Are meals provided onsite? What are the charges?

Accepted Answer

Meals are provided onsite and can be availed at additional charges.  We levy an on-site cash handling charge ( INR500) and request you pay for all meals before check-in to avoid this inconvenience. Furthermore, all digitally checked-in guests can avail of additional Reward Points and SaffronStays Club Infinitum benefits for pre-paid meals.

Tea/Coffee will be served during breakfast and afternoon tea time. If you would like tea/coffee during the day, this will be arranged at an additional charge.

Question 5

What is the type of cuisine served?

Accepted Answer

We offer authentic, home-fresh meals and serve Indian and Chinese cuisines. We have a standard menu and our Care Team rep will help you craft the perfect combination once you have booked your stay. Please do share your meal preferences and dietary requirements, if any, when the team reaches out to you.

Question 6

Is outside food allowed? Are we allowed to cook ourselves?

Accepted Answer

Guests are not allowed to access the kitchen. However, mothers of infants or small children will have limited access to boil milk or prepare their kids meals. 

Should you choose to order in, the caretaker will be able to help you with menus of nearby restaurants.

Question 7

Do you allow us to stock things in your fridge?

Accepted Answer

Yes, you can use the common fridge to store food/beverages.

Question 8

Is there an aquaguard for drinking water supply? Do we need to carry our own Mineral Water bottles or are these readily available at your villa?

Accepted Answer

Yes, we have an aquaguard for a steady flow of filtered drinking water.

Question 9

Is Alcohol allowed? Are there any corkage charges?

Accepted Answer

Yes, alcohol consumption is permitted within limits. There are no corkage charges.

Question 10

Do you allow loud music?

Accepted Answer

Given the location of our home, playing loud music is allowed within limit and during specific time/hours.

Guests are requested to respect our neighbours and keep the noise level mild and within the villa.

Question 11

Is smoking / alcohol consumption permitted?

Accepted Answer

Yes, smoking is allowed but strictly not inside the home. If you wish to smoke, please do so outside in the garden/lawn area. 
Alcohol consumption is permitted within limits. We do not encourage late night revelry or loud music.

Question 12

What are the Check-in & Check-out timings? May I request for late check-outs or an early check-in?

Accepted Answer

Check-in time at 1 pm and check-out time is 10 am. Please note that check-out timings are strict as we need to ready the rooms for our next booking. Guests are requested to respect the timing of other guests as well. In case you wish to check in a little early or check out a little late, do inform us at the time of booking. Additional charges will be applied. Late check-out charges includes meals (lunch).

Question 13

What formalities are needed during check-in and check-out?

Accepted Answer

As required by law, all adults have to provide their government-approved Photo IDs (that clearly show their residential address) at the time of Check-in. Your co-operation is of utmost importance to us.

Question 14

Are we allowed to access all areas?

Accepted Answer

No. Guests will only be able to access common areas on the property such as the living room, dining room, library, outdoors etc. Guests are strictly prohibited from crossing into neighbouring properties under any circumstances. We request our guests respect the privacy and personal space of our neighbours.

Question 15

We're planning to drive down. Are the roads good? Any specific things we need to know?

Accepted Answer

While roads connecting to the property are good, guests are advised to check the road and weather conditions before leaving for a road trip. 

Our home is cool and breezy round the year, so you could visit at anytime.

Question 16

How do we reach your villa by public transport?

Accepted Answer

The best way to reach our home is by a private car/ taxi. If you would like to travel by public transport, the best route would be:

Bus: State Transport buses
Train: 27 km Dehradun Railway station
Air: 53.6 km from Jolly Grant Airport

Question 17

If I'm driving, will there be any toll fees applicable?

Accepted Answer

Yes. Please note that toll charges are subject to change, depending on the authorities and the type of vehicle. Guests are requested to carry sufficient cash to cover the toll charge.

Question 18

Who manages the villa?

Accepted Answer

There is a caretaker onsite.

Question 19

Are stag groups allowed to book this home?

Accepted Answer

No. We do not allow stag groups to book this home.

Question 20

What is the cancellation policy?

Accepted Answer

A Guest is entitled to a refund of 75% if he/she cancels the confirmed booking upto 15 days before the Date of Check-In (before 1 PM).
A Guest is entitled to a refund of 50% if he/she cancels the confirmed booking upto 7 days before the Date of Check-In (before 1 PM)
If the Guest cancels within 7 days of the Date of Check-In, he/she is entitled to no refund.

Question 21

Can I pay 50% now and pay the remaining 50% closer to the date?

Accepted Answer

Unfortunately, there is no option for part payment. Guests are required to pay 100% of the payment before check-in.

Question 22

How can I make a payment?

Accepted Answer

Once you have chosen your dates and your booking has been accepted, you will receive a payment link where the payment can be processed.

In case you're unable to make an online payment through the link, you could also deposit the cash in our bank account directly. We also offer other options like PayTM, NEFT/IMPS or UPI.

Question 23

How and when do I pay for the Security Deposit and how and when is it returned to me?

Accepted Answer

Security deposit is to be paid two days prior to check-in. If no damages are observed, the deposit will be returned during check-out itself or by NEFT within 5 business days after check-out.

Question 24

Can I redeem any offers while booking this home?

Accepted Answer

Yes. Members can redeem their nights, utilise their privileges and avail of any offers while booking this home.

Question 25

Does SaffronStays accept cash payments?

Accepted Answer

No. All payments for booking the villa, including meals, will have to be pre-paid prior to check-in. Security Deposit collected during booking will be returned during check-out or by NEFT within 5 business days after check-out, provided no damages are observed. To avoid inconvenience, we will not be accepting cash onsite for any reasons henceforth.

Please note: The Security Deposit is subject to change depending upon the number of nights and the group size. Please check with your holiday advisor at the time of booking.

Question 26

How many extra mattresses can be provided?

Accepted Answer

2 extra mattresses can be arranged onsite. Our home has adequate bed sheets, blankets and pillows for extra bedding.

Question 27

What type of beds, mattresses do you have?

Accepted Answer

Our bedrooms have lovely queen-sized/king-sized beds.

Question 28

Do you provide toiletries and bath towels?

Accepted Answer

Yes, we provide toiletries like soap, shampoo and towels.

Question 29

Is the Home air-conditioned?

Accepted Answer

Our home is surrounded by greenery and it is cool throughout the day.

Question 30

Is there Internet/ 4G/ WiFi connection available onsite?

Accepted Answer

Yes, the villa has a WiFi connection. However, WiFi is limited only to the living room and common areas. There is adequate network connectivity, if not 4G then 3G.

Question 31

Does the villa face frequent power outages? Are there any invertors or gensets to address this issue?

Accepted Answer

Yes, we have a backup inverter in case of rare occasions of power failure. Guests are requested to switch off the ACs during power outages as it consumes more power.

Question 32

Do you have a problem with mosquitoes? How do you deal with it to make our stay more comfortable?

Accepted Answer

All rooms have mosquito repellents. Guests are advised to shut the windows between 5:30 pm - 7:30 pm to avoid mosquitoes and insects from entering the home.

Question 33

Is there a security guard / watchman?

Accepted Answer

No. However, the home is located within a gated complex.

Question 34

Are the premises monitored using CCTVs?

Accepted Answer

Yes, there are CCTV cameras installed in the outside sections such as the verandah and estate entrance. Private bedrooms and bathrooms are not monitored.

Question 35

Can stray dogs enter the premises?

Accepted Answer

No, the home is within a fenced area. However, should a stray dog enter, inform the caretaker and he will address the issue.

Question 36

Is the property properly fenced? Is there a boundary wall?

Accepted Answer

Yes, our home has a brick wall surrounding the premises.

Question 37

Is the villa and its surroundings well lit up?

Accepted Answer

The villa is well lit up. There is enough lighting even in the surrounding areas i.e lawns, grounds.

Question 38

Is there First-aid kit available at your Home?

Accepted Answer

Yes, we do have a first-aid kid onsite, stocked with Dettol, band-aids and over-the-counter medicines like Metacin, Crocin etc.

Question 39

How do I get there?

Accepted Answer

From Jolly Grant Airport - Dehradun take Prakash Pant Marg to Thano Rd. Follow Thano Rd to Theva Maldevta Road in Raipur, Dehradun. Continue on Theva Maldevta Road to Kulhan 17 min (9.1 km). Drive from Old Mussoorie Rd and Mussoorie Rd to Jharipani, Kyar Kuli Bhatta. Drive to Jharipani Rd in Mussoorie, Pass by Jharipani Castle. The destination will be on the left.

Question 40

Is this home child-friendly?

Accepted Answer

Yes, our home is child friendly. There is plenty of space to run around and many indoor activities that will keep your children occupied.  The home has been stocked with board games such as Ludo and Cards. There is also a basic first-aid kit, stocked with Dettol, band-aids, etc., for minor injuries. Parents are advised to be cautious when allowing kids to run around.

Question 41

Is this home senior citizen friendly?

Accepted Answer

No, our home is not a senior citizen/elderly friendly.

Located on an elevation, parts of the home are located on multiple levels and are accessible only by stairs. The 3 bedrooms are located in 3 different structures and are accessible by an exterior staircase through a private entrance. However, all the bedrooms have private bathrooms, again easy to access at night without any supervision.

Upon special request, our caretakers can prepare Low Salt/ Low Spice/ Low Fat/ Low Sugar for senior citizens. These requests should be informed at the time of booking.

In case of a medical emergency, the caretaker has the numbers for doctor-on-call or ambulance service-on-call. The home is ambulance accessible.

Question 42

Is the villa wheelchair accessible?

Accepted Answer

No, our home is not wheelchair accessible.

Question 43

Is the place pet-friendly?

Accepted Answer

No, this home is not pet-friendly. You can browse other pet-friendly homes on the website.

Question 44

What can we do for fun around the property?

Accepted Answer

Enjoy a peaceful weekend getaway and bond with your loved ones by challenging them to a round of board games. 
Spend your evenings watching the sunset over the scintillating valley with a cup of chai and a lovely book. 
Huddle around the warm bonfire in the night and make the most of the chilly weather.
Enjoy a movie night with family and friends and gorge on healthy home-cooked meals prepared by our in-house chef who will spoil you for choice with lip-smacking Chinese, and Indian cuisines.
Enjoy a guided trek to local waterfalls and hills at an additional charge. 
Visit popular tourist spots such as Jharipani Waterfalls (2.7 km), Ropeway to Bhatta Falls (2.1 km) and Landour (10.9 km) for a fun-filled day.

Question 45

Are there water bodies nearby (such as a pond/ river/ lake etc)?

Accepted Answer

Yes, there are Jharipani Waterfalls (2.7 km), and Ropeway to Bhatta Falls (2.1 km) near the home. Both are tourist spots. The water body is safe but guests are advised to be careful around it.

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