Question 1

Can I book only one or two rooms, or do I need to book the entire Home?

Accepted Answer

No, you cannot book just one room. You would need to book the entire home.

Question 2

Is Driver and/or House-Help accommodation available?

Accepted Answer

Driver accommodation is not available.

Question 3

Is parking available onsite or nearby?

Accepted Answer

Free parking is available onsite for upto 8 cars.

Question 4

Is the villa suitable for a day picnic?

Accepted Answer

Yes, the home has a garden/lawn area within the premises that could be used for outdoor picnic activities. Meals will be provided on site at an additional charge (per person, per meal). Please note that the maximum capacity for an overnight stay is 6 people.

During the day, guests will be allowed to use the washrooms and other amenities at the villa. The home is also stocked with indoor games.

Question 5

Can I reserve your place for special functions such as engagement ceremony, a small wedding ceremony or a birthday party, etc?

Accepted Answer

Yes, we do allow events/shoots at the villa, subject to Home Owner's approval. Meals can be arranged at an additional cost (per person, per day). Please note that a maximum of 6 people can be accommodated in the villa for an overnight stay.

Please note that loud music (if needed for your function) will only be permitted during certain hours. Any other permissions required for photo shoot/functions will need to be taken by the guests themselves.

If you wish to book our home for functions/shoots, please send a message to the host on our website or send us an email at book@saffronstays.com

Question 6

What is the type of cuisine served?

Accepted Answer

We offer authentic, home-fresh meals. We have a standard menu and our caretaker will help you craft the perfect combination once you have booked your stay. Please do share your meal preferences and dietary requirements, if any, when the team reaches out to you.

Question 7

Is outside food allowed? Are we allowed to cook ourselves?

Accepted Answer

Outside food is allowed only on items that are not there on the menu.

Question 8

Do you allow us to stock things in your fridge?

Accepted Answer

Yes, you can use the common fridge to store food/beverages.

Question 9

Can I pay the caretaker some extra money and request the Cook to prepare fish or mutton dishes for us?

Accepted Answer

Yes. In case you would like the caretaker to cook a special dish, you can pay him for the actuals and cooking, cleaning fee on site, in cash. Please note that this will be subject to availability of ingredients.

Question 10

Is Alcohol allowed? Are there any corkage charges?

Accepted Answer

Yes, alcohol consumption is permitted within limits. There are no corkage charges.

Question 11

What are the meal charges for children?

Accepted Answer

Children  up to the age of 6 shall not be charged for meals.
Children in the age group 6-11 shall be charged Rs 1200 per day veg/Non-veg.

Question 12

Are meals provided onsite? What are the charges?

Accepted Answer

Meals are provided onsite and can be availed at additional charges.  
Veg Meal: ₹1700 per person, per day (All Meals) 
Non Veg: ₹2100 per person, per day (All Meals)

Question 13

Is there an aquaguard for drinking water supply? Do we need to carry our own Mineral Water bottles or are these readily available at your villa?

Accepted Answer

Yes, we have a steady supply of filtered drinking water.

Question 14

Do you allow loud music?

Accepted Answer

Given the location of our home, playing music is allowed within limit and during specific time/hours.

Guests are requested to respect our neighbours and keep the noise level mild and within the villa.

Question 15

Is smoking / alcohol consumption permitted?

Accepted Answer

Yes, smoking is allowed but strictly not inside the home. If you wish to smoke, please do so outside in the garden/lawn area. 
Alcohol consumption is permitted within limits. We do not encourage late night revelry or loud music.

Question 16

What are the Check-in & Check-out timings? May I request for late check-outs or an early check-in?

Accepted Answer

Check-in time at 1 pm and check-out time is 10 am. Please note that check-out timings are strict as we need to ready the rooms for our next booking. Guests are requested to respect the timing of other guests as well. In case you wish to check in a little early or check out a little late, do inform us at the time of booking. Additional charges will be applied.

Question 17

What formalities are needed during check-in and check-out?

Accepted Answer

As required by law, all adults have to provide their government-approved Photo IDs (pan card are not accepted) at the time of Check-in. Your co-operation is of utmost importance to us.

Question 18

Are we allowed to access all areas?

Accepted Answer

Yes. Guests will only be able to access entire villa except caretaker's accommodation.

Guests are strictly prohibited from crossing into neighboring properties under any circumstances. We request our guests to respect the privacy and personal space of our neighbours.

Question 19

We're planning to drive down. Are the roads good? Any specific things we need to know?

Accepted Answer

While roads connecting to the property are good, guests are advised to check the road and weather conditions before leaving for a road trip. 

Our home is cool and breezy round the year, so you could visit at anytime.

Question 20

How do we reach your villa by public transport?

Accepted Answer

The best way to reach our home is by a private car/ taxi. If you would like to travel by public transport, the best route would be:

Air: Dehradun city is 1 hr drive from Jolly Grant Airport. 
Rail: Dehradun city is 45 mins drive from Dehradun Railway Station. 
Road: Dehradun is a great getaway from Delhi and Chandigarh, and can be accessed via NH 58 and NH 72. The drive can take 3-5 hours depending on your starting location.

Question 21

Who manages the villa?

Accepted Answer

There is a caretaker onsite.

Question 22

Are stag groups allowed to book this home?

Accepted Answer

We allow bachelor groups and stags bookings.

Question 23

Can I reserve your Home for a Film/ Photo/ Advertisement shoot?

Accepted Answer

Yes, we do allow events/shoots at the villa, subject to Home Owner's approval. Meals can be arranged at an additional cost (per person, per day). Please note that a maximum of X people can be accommodated in the villa for an overnight stay. 

Access to the pool will be subject to home owner's approval. Depending on the event and its requirements, a refundable deposit and additional charges may be applied. Please note that loud music (if needed for your function) will only be permitted during certain hours. Any other permissions required for photo shoot/functions will need to be taken by the guests themselves. 

If you wish to book our home for functions/shoots, please send a message to the host on our website or send us an email at book@saffronstays.com

Question 24

What is the cancellation policy?

Accepted Answer

A Guest is entitled to a refund of 75% if he/she cancels the confirmed booking upto 15 days before the Date of Check-In (before 1 PM).
A Guest is entitled to a refund of 50% if he/she cancels the confirmed booking upto 7 days before the Date of Check-In (before 1 PM)
If the Guest cancels within 7 days of the Date of Check-In, he/she is entitled to no refund.

Question 25

Can I pay 50% now and pay the remaining 50% closer to the date?

Accepted Answer

Unfortunately, there is no option for part payment. Guests are required to pay 100% of the payment before check-in.

Question 26

How can I make a payment?

Accepted Answer

Once you have chosen your dates and your booking has been accepted, you will receive a payment link where the payment can be processed.

In case you're unable to make an online payment through the link, you could also deposit the cash in our bank account directly. We also offer other options like PayTM, NEFT/IMPS or UPI.

Question 27

How and when do I pay for the Security Deposit and how and when is it returned to me?

Accepted Answer

Security deposit is to be paid two days prior to check-in. If no damages are observed, the deposit will be returned during check-out itself or by NEFT within 5 business days after check-out.

Question 28

Does SaffronStays accept cash payments?

Accepted Answer

No. All payments for booking the villa, including meals, will have to be pre-paid prior to check-in. Security Deposit collected during booking will be returned during check-out or by NEFT within 5 business days after check-out, provided no damages are observed. To avoid inconvenience, we will not be accepting cash onsite for any reasons henceforth.

Please note: The Security Deposit is subject to change depending upon the number of nights and the group size. Please check with your holiday advisor at the time of booking.

Question 29

Do you provide toiletries and bath towels?

Accepted Answer

Yes, we provide toiletries like soap, shampoo, shower gel and towels.

Question 30

Is the Home air-conditioned?

Accepted Answer

Yes, all of our bedrooms are air-conditioned. The living room also has an AC.

Question 31

Is there Internet/ 3G/ WiFi connection available onsite?

Accepted Answer

Yes, the villa does have WiFi connection. There is adequate network connectivity.

Question 32

Does the villa face frequent power outages? Are there any invertors or gensets to address this issue?

Accepted Answer

Yes, we have a backup inverter in case of rare occasions of power failure. Guests are requested to switch off the ACs during power outages as it consumes more power.

Question 33

Do you have a problem with mosquitoes? How do you deal with it to make our stay more comfortable?

Accepted Answer

All rooms have mosquito repellents. Guests are advised to shut the windows to avoid mosquitoes and insects from entering the home.

Question 34

Is there a security guard / watchman?

Accepted Answer

No.

Question 35

Are the premises monitored using CCTVs?

Accepted Answer

Yes, there are CCTV cameras installed in Verandah/Sit Outs, Lawns/Garden, Parking, Estate Entrance.

Question 36

Can stray dogs enter the premises?

Accepted Answer

No, the home is within a fenced area. However, should a stray dog enter, inform the caretaker and he will address the issue.

Question 37

Is the property properly fenced? Is there a boundary wall?

Accepted Answer

Yes, our home has a stone wall surrounding the premises.

Question 38

Is there First-aid kit available at your Home?

Accepted Answer

Yes, we do have a first-aid kid onsite, stocked with Dettol, band-aids and over-the-counter medicines like Metacin, Crocin etc.

Question 39

Is the villa and its surroundings well lit up?

Accepted Answer

The villa is well lit up. There is enough lighting even in the surrounding areas i.e lawns, grounds.

Question 40

Is this home senior citizen friendly?

Accepted Answer

Yes, our home is senior citizen/elderly friendly.

The home has 2 bedrooms on the ground floor with a small set of steps that can be climbed comfortably.

Upon special request, our caretakers can prepare Low Salt/ Low Spice/ Low Fat/ Low Sugar for senior citizens. These requests should be informed at the time of booking.

Question 41

Is the villa wheelchair accessible?

Accepted Answer

No, our home is not wheelchair accessible.

Question 42

Is this home child-friendly?

Accepted Answer

Yes, our home is child friendly.

There is plenty of space to run around and many indoor activities that will keep your children occupied.  The home has been stocked with board games. There is also a basic first-aid kit, stocked with Dettol, band-aids, etc. for minor injuries. Parents are advised to be cautious when allowing kids to run around.

Question 43

How do I get there?

Accepted Answer

The property is conveniently accessible from key transit points:
Jolly Grant Airport (DED): 32–34 km | 50–60 mins
Dehradun Railway Station (DDN): 11–12 km | 25–35 mins
Dehradun ISBT (Clement Town): 14–16 km | 30–40 mins
Our on-site caretaker is available at all times to assist with your needs, including arranging transportation and guiding you to the best possible solutions during your stay.

Question 44

Is the place pet-friendly?

Accepted Answer

No, this home is not pet-friendly. You can browse other pet-friendly homes on the website.

Question 45

What can we do for fun around the property?

Accepted Answer

Things to Do At the Property

Bonfire evenings in the garden
Relax in the large private lawn with valley views
Enjoy freshly prepared home-style meals
Indoor board games and group time
Things to Do Nearby 
Visit Mussoorie – approx. 35 km | 1.5 hrs drive
Explore Robber’s Cave (Guchhupani) – approx. 12 km | 30 mins drive
Visit Sahastradhara waterfalls – approx. 16 km | 35 mins drive
Explore Paltan Bazaar and Clock Tower, Dehradun – approx. 15 km | 35 mins drive