Question 1

Can I book only one or two rooms, or do I need to book the entire Home?

Accepted Answer

No, you cannot book just one room. You need to book the entire estate (6 rooms)

Question 2

Is Driver and/or House-Help accommodation available?

Accepted Answer

Driver accommodation is available.  There is a separate room for maids/ nannies/ guest's service staff as well. We can host up to 4 adults at an additional charge of INR 1000 per person, per day.

Question 3

Is parking available onsite or nearby?

Accepted Answer

Free parking is available onsite.

Question 4

Is the villa suitable for a day picnic?

Accepted Answer

Yes, the home has a garden/lawn area within the premises that could be used for outdoor picnic activities. Meals will be provided on site at an additional charge (per person, per meal). 

During the day, guests will be allowed to use the washrooms and other amenities at the villa. 

Depending on the event, you are allowed to erect a small stage, stall or tent for your event purpose.

Question 5

Can I reserve your place for special functions such as engagement ceremony, a small wedding ceremony or a birthday party, etc?

Accepted Answer

Yes, we do allow events/shoots at the villa, subject to Home Owner's approval. Meals can be arranged at an additional cost (per person, per day). 

Depending on the event and its requirements, a refundable deposit and additional charges may be applied. Please note that loud music (if needed for your function) will only be permitted during certain hours. Any other permissions required for photo shoot/functions will need to be taken by the guests themselves. 

If you wish to book our home for functions/shoots, please send a message to the host on our website or send us an email at book@saffronstays.com

Question 6

What is the type of cuisine served?

Accepted Answer

The culinary experience at Xanadu is about indulgence and fine living. We present a selection of food that represents the area/ state our chefs belong to and the world you've seen.

You can enjoy gourmet, multi-cuisine breakfast, lunch, high tea and dinner spreads during your stay.

Question 7

Is outside food allowed? Are we allowed to cook ourselves?

Accepted Answer

Guests are not allowed to access the kitchen. However, mothers of infants or small children will have limited access to boil milk or prepare their kids meals.

Question 8

Can I pay the caretaker some extra money and request the Cook to prepare fish or mutton dishes for us?

Accepted Answer

Yes. In case you would like the caretaker to cook a special dish, you can pay him for the actuals and cooking, cleaning fee on site, in cash. Please note that this will be subject to availability of ingredients.

Question 9

Is there an aquaguard for drinking water supply?

Accepted Answer

Yes, there is an Aquaguard that is serviced regularly. If you wish to consume only sealed bottled water, please inform the caretaker of the same and pay him for the actuals on site, in cash.

Question 10

Is Alcohol allowed? Are there any corkage charges?

Accepted Answer

Yes, alcohol consumption is permitted within limits. There is ample ice stocked in the fridge.

Snacks and other beverages can be arranged if advance notice is given to the caretaker. This amount will need to be paid to the onsite caretaker in cash, at the end of your stay.

Question 11

Are meals provided onsite?

Accepted Answer

Meals are included in the tariff. Barbeque is also available, on request, at an additional cost of INR 700 per person, per day.

The culinary experience at Xanadu is about indulgence and fine living. We present a selection of food that represents the area/ state our chefs belong to and the world you've seen.

You can enjoy gourmet, multi-cuisine breakfast, lunch, high tea and dinner spreads during your stay.

Question 12

What are the meal charges for children?

Accepted Answer

Children up to the age of 3 shall not be charged for meals  Barbeque is available, on request, at an additional cost of INR 700 per person, per day.

Question 13

Do you allow loud music?

Accepted Answer

Given the location of our home, playing loud music is allowed within the limit and during specific time/hours. 

Guests are requested to respect our neighbours and keep the noise level mild and within the villa.

Question 14

Is smoking / alcohol consumption permitted?

Accepted Answer

Yes, smoking is allowed but strictly not inside the home. If you wish to smoke, please do so outside in the garden/lawn area. 
Alcohol consumption is permitted within limits. We do not encourage late night revelry or loud music.

Question 15

What are the Check-in & Check-out timings? May I request for late check-outs or an early check-in?

Accepted Answer

Check-in time at 1 pm and check-out time is 10 am. Please note that check-out timings are strict as we need to ready the rooms for our next booking. Guests are requested to respect the timing of other guests as well. In case you wish to check in a little early or check out a little late, do inform us at the time of booking. Additional charges will be applied. Late check-out charges includes meals (lunch).

Question 16

What formalities are needed during check-in and check-out?

Accepted Answer

As required by law, all adults have to provide their government-approved Photo IDs (that clearly show their residential address) at the time of Check-in. Your co-operation is of utmost importance to us.

Question 17

We're planning to drive down. Are the roads good? Any specific things we need to know?

Accepted Answer

While roads connecting to the property are good, guests are advised to check the road and weather conditions before leaving for a road trip. 

Our home is cool and breezy round the year, so you could visit at anytime.

From Bombay/ Pune come up till Mahabaleshwar main toll point from there continue straight till where Mahabaleshwar-Panchgani Road ends take a right turn from that junction go straight till The Club Mahabaleshwar junction, take a left from the junction, continue straight till Lodwick point junction, take a right from this junction towards lodwick point. After crossing Sai Valley Resort in 300 m the property gate is on left.

Question 18

How do we reach your villa by public transport?

Accepted Answer

Where the Mahabaleshwar-Panchgani Road ends take a right turn from that junction go straight till The Club Mahabaleshwar junction, take a left from the junction, continue straight till Lodwick point junction, take a right from this junction towards lodwick point. After crossing Sai Valley Resort in 300 m the property gate is on left.

Question 19

Can I reserve your Home for a Film/ Photo/ Advertisement shoot?

Accepted Answer

Yes, we do allow events/shoots at the villa, subject to Home Owner's approval. Meals can be arranged at an additional cost (per person, per day). 

Depending on the event and its requirements, a refundable deposit and additional charges may be applied. Please note that loud music (if needed for your function) will only be permitted during certain hours. Any other permissions required for photo shoot/functions will need to be taken by the guests themselves. 

If you wish to book our home for functions/shoots, please send a message to the host on our website or send us an email at book@saffronstays.com

Question 20

Who manages the villa?

Accepted Answer

There is a caretaker onsite.

Question 21

What is the cancellation policy?

Accepted Answer

HERE" > Bookings for X Series Homes cannot be cancelled, rescheduled, and are non-refundable. Please have a look at the cancellation policy <a href="https://www.saffronstays.com/cancellation-policy" rel="noopener noreferrer" target="_blank">HERE

Question 22

Can I pay 50% now and pay the remaining 50% closer to the date?

Accepted Answer

Unfortunately, there is no option for part payment. Guests are required to pay 100% of the payment before check-in.

Question 23

How can I make a payment?

Accepted Answer

Once you have chosen your dates and your booking has been accepted, you will receive a payment link where the payment can be processed.

In case you're unable to make an online payment through the link, you could also deposit the cash in our bank account directly. We also offer other options like PayTM, NEFT/IMPS or UPI.

Question 24

How and when do I pay for the Security Deposit and how and when is it returned to me?

Accepted Answer

Security deposit is to be paid two days prior to check-in. If no damages are observed, the deposit will be returned during check-out itself or by NEFT within 5 business days after check-out.

Question 25

Can I redeem any offers while booking this home?

Accepted Answer

No. Members cannot redeem their nights, utilise their privileges, or avail any offers while booking this home.

Question 26

Are there any resident pets on the property?

Accepted Answer

No.

Question 27

How many extra mattresses can be provided?

Accepted Answer

1 extra mattresses can be arranged per room. Our home has adequate bed sheets, blankets and pillows for extra bedding.

Question 28

What type of beds, mattresses do you have?

Accepted Answer

Our bedrooms have lovely king-sized poster beds. All our mattresses have mattress protectors.

Question 29

Do you provide toiletries and bath towels?

Accepted Answer

Yes, we provide toiletries like towels, soap and shampoo.

Question 30

Is the Home air-conditioned?

Accepted Answer

Yes, all of our bedrooms are air-conditioned.

Question 31

Is there Internet/ 3G/ WiFi connection available onsite?

Accepted Answer

There is WiFi available, but only in the main house, not in the outhouse/annexe. There is adequate network connectivity too.

Question 32

Does the villa face frequent power outages? Are there any invertors or gensets to address this issue?

Accepted Answer

Yes, we have a backup generator in case of rare occasions of power failure. Guests are requested to switch off the ACs during power outages as it consumes more power.

Question 33

Can stray dogs enter the premises?

Accepted Answer

No, the home is within a fenced area. However, should a stray dog enter, inform the caretaker and he will address the issue.

Question 34

Is the property properly fenced? Is there a boundary wall?

Accepted Answer

Yes, our home has a stone wall surrounding the premises.

Question 35

Is there First-aid kit available at your Home?

Accepted Answer

Yes, we do have a first-aid kid onsite, stocked with Dettol, band-aids and over-the-counter medicines like Metacin, Crocin etc.

Question 36

Is the villa and its surroundings well lit up?

Accepted Answer

The villa is well lit up. There is enough lighting even in the surrounding areas i.e lawns, grounds.

Question 37

Is there a security guard / watchman?

Accepted Answer

Yes. There is a watchman on site.

Question 38

Are the premises monitored using CCTVs?

Accepted Answer

Yes, there are CCTV cameras installed in the living room, common areas and outside sections. Bedrooms and bathrooms are not monitored.

Question 39

How do I get there?

Accepted Answer

From Bombay/ Pune come up till Mahabaleshwar main toll point from there continue straight till where Mahabaleshwar-Panchgani Road ends take a right turn from that junction go straight till The Club Mahabaleshwar junction, take a left from the junction, continue straight till Lodwick point junction, take a right from this junction towards lodwick point. After crossing Sai Valley Resort in 300 m the property gate is on left.

Question 40

Is this home child-friendly?

Accepted Answer

Yes, our Home is child friendly.  

There is plenty of space to run around and many indoor activities that will keep your children occupied.  The home has instead been stocked with books and board game. There is also a basic first-aid kit, stocked with Dettol, band-aids, etc., for minor injuries. Parents are advised to be cautious when allowing kids to run around.

Question 41

Is this home senior citizen friendly?

Accepted Answer

Yes, our home is senior citizen/elderly-friendly. 

The home has bedrooms on the ground floor which are easily accessible by seniors. here are about 5-10 steps with railing support leading into the villa. 

Upon special request, our caretakers can prepare Low Salt/ Low Spice/ Low Fat/ Low Sugar for senior citizens. These requests should be informed at the time of booking.

Question 42

Is the villa wheelchair accessible?

Accepted Answer

No, the home is not wheelchair friendly.

Question 43

Is the place pet-friendly?

Accepted Answer

No, this is not a pet-friendly villa. Pets are not allowed in the pool.

Question 44

What can we do for fun around the property?

Accepted Answer

- The home is 5 minutes from Mahableshwar Market. Head to the town centre for shopping, gaming and food.Â 
- Venna Lake is 5 minutes away from the home.Â 
- You can head to the Mapro Garden that is 25 minutes away.Â 
- If you want to venture a little further, you can drive to Panchgani's famous spots.

Question 45

Are there water bodies nearby (such as a pond/ river/ lake etc)?

Accepted Answer

Venna Lake is 5 minutes away.

Question 46

Is there a pool and what's the depth/ length of the pool?

Accepted Answer

No, there is no pool.

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