Question 1

Can I book only one or two rooms, or do I need to book the entire Home?

Accepted Answer

No, you cannot book just one room. You would need to book the entire home.

Question 2

Is Driver and/or House-Help accommodation available?

Accepted Answer

Driver accommodation is available. A single driver can be accommodated. Charges for the same are Rs 500 per person, per night. This does not include meals. Additional charges for meals to be paid to the caretaker onsite, in cash. Domestic help will be charged as an extra guest.

Question 3

Is parking available onsite or nearby?

Accepted Answer

Free parking is available onsite. Up to 4 cars can be parked.

Question 4

Is the villa suitable for a day picnic?

Accepted Answer

Yes, the home has a garden/lawn area within the premises that could be used for outdoor picnic activities. Meals will be provided on site at an additional charge (per person, per meal). Please note that the maximum capacity for an overnight stay is 18 people. During the day, guests will be allowed to use the washrooms and other amenities at the villa. The home is also stocked with indoor games like UNO and playing cards, monopoly, snakes and ladder, etc.

Question 5

Can I reserve your place for special functions such as engagement ceremony, a small wedding ceremony or a birthday party, etc?

Accepted Answer

Yes, we do allow events at the villa, subject to Home Owner's approval. Meals can be arranged at an additional cost (per person, per day). Please note that a maximum of 18 people can be accommodated in the villa for an overnight stay. 

Access to the pool will be subject to home owner's approval. Depending on the event and its requirements, a refundable deposit and additional charges may be applied. Please note that loud music (if needed for your function) will only be permitted during certain hours. Any other permissions required for functions will need to be taken by the guests themselves. 

If you wish to book our home for functions, please send a message to the host on our website or send us an email at book@saffronstays.com

Question 6

What is the type of cuisine served?

Accepted Answer

Simple home-cooked meals are available. There is a standard menu. You can inform the caretaker in advance about your meal preferences (veg/non-veg), specific dietary requirements, etc.

Question 7

Is outside food allowed? Are we allowed to cook ourselves?

Accepted Answer

There is a shared kitchen between SaffronStays Jade Villa and SaffronStays Opal Villa, and guests are not allowed to access the kitchen. The caretaker will handle reheating the food or preparation of meals for kids and boiling of milk for infants. Should you choose to order in, the caretaker will be able to help you with menus of nearby restaurants.

Question 8

Do you allow us to stock things in your fridge?

Accepted Answer

There is a shared kitchen between SaffronStays Jade Villa and SaffronStays Opal Villa, so guests can use the common fridge to store food/beverages.

Question 9

Can I pay the caretaker some extra money and request the Cook to prepare seafood or mutton dishes for us?

Accepted Answer

Yes. In case you would like the caretaker to cook a special dish, you can pay him for the actuals and cooking, cleaning fee on site, in cash. Please note that this will be subject to availability of ingredients and a prior intimation is needed.

Question 10

Is there an aquaguard for drinking water supply? Do we need to carry our own Mineral Water bottles or are these readily available at your villa?

Accepted Answer

Yes, there is an aquaguard in the villa, so steady supply of drinking water is available.

Question 11

Is Alcohol allowed? Are there any corkage charges?

Accepted Answer

Yes, alcohol consumption is permitted within limits.

Question 12

Are meals provided onsite? What are the charges?

Accepted Answer

We provide healthy home-cooked meals prepared using locally sourced fresh ingredients. We recommend trying out our local chef's veg speciality like Mixed veg, Palak Paneer, Veg Kolhapuri and Egg and Mutton Curries in non-veg. Seafood and mutton dishes (subject to availability) can be served at an additional cost which is payable at actuals onsite. Guests are requested to inform the same in advance so that our caretakers can procure the ingredients. Tea/Coffee will be served during breakfast and evening tea time. If you would like tea/coffee at any other time of the day, it can be arranged at an additional charge.

Question 13

Do you allow loud music?

Accepted Answer

Given the location of our home, playing loud music is allowed within limit and during specific time/hours. Guests are requested to respect our neighbors and keep the noise level mild and within the villa.

Question 14

Is smoking / alcohol consumption permitted?

Accepted Answer

Yes, smoking is allowed but strictly not inside the home. If you wish to smoke, please do so outside in the garden/lawn area. 
Alcohol consumption is permitted within limits. We do not encourage late night revelry or loud music.

Question 15

What are the Check-in & Check-out timings? May I request for late check-outs or an early check-in?

Accepted Answer

Check-in time at 1 pm and check-out time is 10 am. Please note that check-out timings are strict as we need to ready the rooms for our next booking. Guests are requested to respect the timing of other guests as well. In case you wish to check in a little early or check out a little late, do inform us at the time of booking. Additional charges will be applied.

Question 16

What formalities are needed during check-in and check-out?

Accepted Answer

As required by law, all adults have to provide their government-approved Photo IDs (that clearly show their residential address) at the time of Check-in. Your co-operation is of utmost importance to us.

Question 17

Weâ€™re planning to drive down. Are the roads good? Any specific things we need to know?

Accepted Answer

While roads connecting to the property are good except the last patch for around 2-3kms. Guests are advised to check the road and weather conditions before leaving for a road trip.

Question 18

How do we reach your villa by public transport?

Accepted Answer

It is advisable to hire a private cab.

Question 19

Can I reserve your Home for a Film/ Photo/ Advertisement shoot?

Accepted Answer

Yes, we do allow shoots at the villa, subject to Home Owner's approval. Meals can be arranged at an additional cost (per person, per day). Please note that a maximum of 18 people can be accommodated in the villa for an overnight stay. 

Access to the pool will be subject to home owner's approval. Depending on the event and its requirements, a refundable deposit and additional charges may be applied. Please note that loud music (if needed for your function) will only be permitted during certain hours. Any other permissions required for photoshoot will need to be taken by the guests themselves. 

If you wish to book our home for shoots, please send a message to the host on our website or send us an email at book@saffronstays.com

Question 20

Who manages the villa?

Accepted Answer

There is a caretaker onsite.

Question 21

Are stag groups allowed to book this home?

Accepted Answer

No. We do not allow stag groups to book this home.

Question 22

What is the cancellation policy?

Accepted Answer

A Guest is entitled to a refund of 75% if he/she cancels the confirmed booking upto 15 days before the Date of Check-In (before 1 PM).
A Guest is entitled to a refund of 50% if he/she cancels the confirmed booking upto 7 days before the Date of Check-In (before 1 PM).
If the Guest cancels within 7 days of the Date of Check-In, he/she is entitled to no refund.

Question 23

Can I pay 50% now and pay the remaining 50% closer to the date?

Accepted Answer

Unfortunately, there is no option for part payment. Guests are required to pay 100% of the payment before check-in.

Question 24

How can I make a payment?

Accepted Answer

Once you have chosen your dates and your booking has been accepted, you will receive a payment link where the payment can be processed.

In case you're unable to make an online payment through the link, you could also deposit the cash in our bank account directly. We also offer other options like PayTM, NEFT/IMPS or UPI.

Question 25

How and when do I pay for the Security Deposit and how and when is it returned to me?

Accepted Answer

Security deposit is to be paid two days prior to check-in. If no damages are observed, the deposit will be returned during check-out itself or by NEFT within 5 business days after check-out. 

Please Note: The Security Deposit is subject to change depending upon the number of nights and the group size. Please check with your holiday advisor at the time of booking.

Question 26

Do guests have to pay extra for pets?

Accepted Answer

Yes. Guests have to pay Rs 500 per pet, plus extra for meals, if requested.

Question 27

Are there any resident pets on the property?

Accepted Answer

Yes.

Question 28

How many extra mattresses can be provided?

Accepted Answer

6 extra mattresses can be arranged onsite. Our home has adequate bed sheets, blankets and pillows for extra bedding.

Question 29

What type of beds, mattresses do you have?

Accepted Answer

Our bedrooms have lovely queen-sized beds. All our mattresses have mattress protectors.

Question 30

Do you provide toiletries and bath towels?

Accepted Answer

Yes, we provide toiletries like soap, shampoo, toilet paper, etc.

Question 31

Is the Home air-conditioned?

Accepted Answer

Yes, all of our bedrooms are air-conditioned.

Question 32

Is there Internet/ 3G/ WiFi connection available onsite?

Accepted Answer

Yes, Wi-Fi is available in both the villas. The network connectivity at this home is patchy.

Question 33

Does the villa face frequent power outages? Are there any invertors or gensets to address this issue?

Accepted Answer

Both the villas have a separate genset.Â Guests are requested to switch off the ACs during power outages as it consumes more power. Diesel for its operation after the first 2 hours of usageÂ will be approx. Rs 250/hourÂ per genset.Â The charges will have to be paid in cash at actuals to the caretaker on-site.

Question 34

Are the premises monitored using CCTVs?

Accepted Answer

No, there are no CCTVs installed.

Question 35

Can stray dogs enter the premises?

Accepted Answer

If a stray dog enters the premises, inform the caretaker and he will address the issue.

Question 36

Is there First-aid kit available at your Home?

Accepted Answer

Yes, we do have a first-aid kid onsite, stocked with Dettol, band-aids and over-the-counter medicines like Metacin, etc.

Question 37

Is the villa and its surroundings well lit up?

Accepted Answer

The villa is well lit up, there is sufficient lighting for the surroundings and along the pathway but they tend to get dark post sunset. It is recommended to avoid check-ins post sunset.

Question 38

Is this home child-friendly?

Accepted Answer

Yes, our Home is child-friendly. Please Note: To reach the villa, there is a 3-4 minute walk on an unbeaten path and will have to walk on a bridge over a canal, so parents are advised to be cautious.

Question 39

Is this home senior citizen friendly?

Accepted Answer

No, our home is not senior citizen/elderly friendly. Please Note: To reach the villa, there is a 3-4 minute walk on an unbeaten path and will have to walk on a bridge over a canal.

Question 40

Is the villa wheelchair accessible?

Accepted Answer

No, our home is not wheelchair accessible.

Question 41

Is the place pet-friendly?

Accepted Answer

Yes, SaffronStays Jade Villa is a pet-friendly villa. 

Pets will be charged at an additional cost of Rs. 500 per pet. A refundable deposit may also be applied. Guests will have to carry the bedding and the food for their pets themselves. Pets are not allowed in the pool.

Question 42

What can we do for fun around the property?

Accepted Answer

The home is surrounded by lush greenery and a forest, so you can go for long walks. Children can run around and play games in the lawns. The home has also been stocked with various board games for entertainment.

Question 43

Are there water bodies nearby (such as a pond/ river/ lake etc)?

Accepted Answer

There is a waterfall 3-4 kms from the home, which is a tourist spot. Ask the caretaker for directions.

Question 44

Is there a beach close by and is it clean and safe?

Accepted Answer

No, there is no beach nearby.

Question 45

Is there a pool and what's the depth/ length of the pool?

Accepted Answer

Yes, there is a shared swimming pool within the complex. The pool water is clean and filtered before each stay. Pool timings are between 9 am to 7 pm. As there is no lifeguard on hand, guests are advised to be cautious (especially around kids) and to refrain from swimming late at night.

This home is no longer on our network