Question 1

Is parking available onsite or nearby?

Accepted Answer

Yes. Free parking is available onsite (in a covered parking area) for upto 5 cars.

Question 2

Is the villa suitable for a day picnic?

Accepted Answer

Yes, the home has a garden/lawn area within the premises that could be used for outdoor picnic activities. Meals will be provided on site at an additional charge (per person, per meal). Please note that the maximum capacity for an overnight stay is 18 people. During the day, guests will be allowed to use the washrooms and other amenities at the villa. The home is also stocked with indoor games like UNO and playing cards, monopoly, chess, badminton, snakes and ladder, etc.

Question 3

Can I reserve your place for special functions such as engagement ceremony, a small wedding ceremony or a birthday party, etc?

Accepted Answer

Yes, we do allow events/shoots at the villa, subject to Home Owner's approval. Meals can be arranged at an additional cost (per person, per day). Please note that a maximum of 18 people can be accommodated in the villa for an overnight stay. Depending on the event and its requirements, a refundable deposit and additional charges may be applied. Please note that loud music (if needed for your function) will only be permitted during certain hours. Any other permissions required for photo shoot/functions will need to be taken by the guests themselves. If you wish to book our home for functions/shoots, please send a message to the host on our website or send us an email at book@saffronstays.com

Question 4

Can I book only one or two rooms, or do I need to book the entire Home?

Accepted Answer

This is a one bedroom suite and can be booked independently. If you want to book more than 2 rooms then you can book SaffronStays Monarch Manor (Royal Chambers) which consist of 3 bedrooms with ensuite bathrooms on the ground floor and 1 bedroom with ensuite bathroom on the first floor. However, if you want to book a more romantic room, do book SaffronStays Monarch Manor (Glass Suite) which has a glass ceiling and a private jacuzzi which you can have all to yourself.

Question 5

Is Driver and/or House-Help accommodation available?

Accepted Answer

Yes, driver accommodation is available. Charges for the same are Rs. 500 per person, per night. This does not include meals. Additional charges for meals to be paid to the caretaker onsite. We can accommodate upto 3 drivers.

Question 6

What is the type of cuisine served?

Accepted Answer

We offer authentic, home-fresh meals. We have a standard menu of Indian, Local, Chinese & continental. Our Care Team rep will help you craft the perfect combination once you have booked your stay. Please do share your meal preferences and dietary requirements, if any, when the team reaches out to you.

Question 7

Is outside food allowed? Are we allowed to cook ourselves?

Accepted Answer

No. Outside food is not allowed and guests are not allowed to access the kitchen. However, mothers of infants or small children will have limited access to boil milk or prepare their kids meals.

Question 8

Do you allow us to stock things in your fridge?

Accepted Answer

Yes, you can use the common fridge to store food/beverages.

Question 9

Is there an aquaguard for drinking water supply? Do we need to carry our own Mineral Water bottles or are these readily available at your villa?

Accepted Answer

Yes, we have a steady supply of filtered drinking water.

Question 10

Are meals provided onsite? What are the charges?

Accepted Answer

MEALS CAN BE PROVIDED AT AN EXTRA COST, A LA CARTE MENU IS AVAILABLE TO GUESTS ON SITE.

Question 11

Can I pay the caretaker some extra money and request the Cook to prepare fish or mutton dishes for us?

Accepted Answer

Yes. In case you would like the caretaker to cook a special dish, you can pay him for the actuals and cooking, cleaning fee on site. Please note that this will be subject to availability of ingredients.

Question 12

Is Alcohol allowed? Are there any corkage charges?

Accepted Answer

Yes, alcohol consumption is permitted within limits. There are no corkage charges.

Question 13

What are the meal charges for children?

Accepted Answer

Children  up to the age of 6 shall not be charged for meals.
Children in the age group 6-11 shall be charged Rs 1000 per day.

Question 14

Do you allow loud music?

Accepted Answer

Given the location of our home, playing loud music is allowed within limit and during specific time/hours.

Guests are requested to respect our neighbours and keep the noise level mild and within the villa.

Question 15

What are the Check-in & Check-out timings? May I request for late check-outs or an early check-in?

Accepted Answer

Check-in time at 1 pm and check-out time is 10 am. Please note that check-out timings are strict as we need to ready the rooms for our next booking.

Question 16

What formalities are needed during check-in and check-out?

Accepted Answer

As required by law, all adults have to provide their government-approved Photo IDs (that clearly show their residential address) at the time of Check-in. Your co-operation is of utmost importance to us.

Question 17

Are we allowed to access all areas?

Accepted Answer

No. Guests cannot access the bedrooms on the ground floor and the attic room, if they have booked the SaffronStays Monarch Manor (Master Suite). Guests have access to common indoor areas like the living room and dining area on the ground floor and outdoor area like the lawns. Guests are strictly prohibited from crossing into neighboring properties under any circumstances. We request our guests to respect the privacy and personal space of our neighbours.

Question 18

Is smoking / alcohol consumption permitted?

Accepted Answer

Yes, smoking is allowed but strictly not inside the home. If you wish to smoke, please do so outside in the garden/lawn area. 
Alcohol consumption is permitted within limits. We do not encourage late night revelry or loud music.

Question 19

We're planning to drive down. Are the roads good? Any specific things we need to know?

Accepted Answer

While roads connecting to the property are good, guests are advised to check the road and weather conditions before leaving for a road trip. 

Our home is cool and breezy round the year, so you could visit at anytime.

Question 20

If I'm driving, will there be any toll fees applicable?

Accepted Answer

Yes. Please note that toll charges are subject to change, depending on the authorities and the type of vehicle. Guests are requested to carry sufficient cash to cover the toll charge.

Question 21

How do we reach your villa by public transport?

Accepted Answer

The best way to reach our home is by a private car/ taxi. If you would like to travel by public transport, the best route would be:

Bus: Manali is most accessible via road. 
Chandigarh is connected to the rest of the country via flights and trains. You can take the NH 205 from Chandigarh in your private car/cab or book an AC bus. There are plenty of comfortable Volvo buses that are available. The journey is over 300 km, and takes about 8 hours.

Or, you can take the NH 44 from Delhi in your private car/cab or book an overnight AC bus. Your comfort will not take a backseat in the Volvo buses that are available. The journey is over 500 km, and takes about 12 hours.

Train: This home is 278 km from Kalka Railway Station.

Air: Manali is 50 km (1 hour) from Bhuntar Airport in Kullu. There are few direct flights from Delhi and 1-stop flights from Mumbai, Bangalore including SpiceJet, Indigo etc. It is advisable to check flight details before booking your stay.
This home is 90 Minutes from the airport.

Question 22

Who manages the villa?

Accepted Answer

The Home Owner lives in one bedroom on the first floor and will tend to your every need throughout your stay, answering any questions you may have about the villa history or nearby landmarks.

Question 23

Are stag groups allowed to book this home?

Accepted Answer

No. We do not allow stag groups to book this home.

Question 24

Can I reserve your Home for a Film/ Photo/ Advertisement shoot?

Accepted Answer

Yes, we do allow events/shoots at the villa, subject to Home Owner's approval. Meals can be arranged at an additional cost (per person, per day). Please note that a maximum of X people can be accommodated in the villa for an overnight stay. 

Access to the pool will be subject to home owner's approval. Depending on the event and its requirements, a refundable deposit and additional charges may be applied. Please note that loud music (if needed for your function) will only be permitted during certain hours. Any other permissions required for photo shoot/functions will need to be taken by the guests themselves. 

If you wish to book our home for functions/shoots, please send a message to the host on our website or send us an email at book@saffronstays.com

Question 25

What is the cancellation policy?

Accepted Answer

A Guest is entitled to a refund of 75% if he/she cancels the confirmed booking upto 15 days before the Date of Check-In (before 1 PM).
A Guest is entitled to a refund of 50% if he/she cancels the confirmed booking upto 7 days before the Date of Check-In (before 1 PM)
If the Guest cancels within 7 days of the Date of Check-In, he/she is entitled to no refund.

Question 26

Can I pay 50% now and pay the remaining 50% closer to the date?

Accepted Answer

Unfortunately, there is no option for part payment. Guests are required to pay 100% of the payment before check-in.

Question 27

How can I make a payment?

Accepted Answer

Once you have chosen your dates and your booking has been accepted, you will receive a payment link where the payment can be processed.

In case you're unable to make an online payment through the link, you could also deposit the cash in our bank account directly. We also offer other options like PayTM, NEFT/IMPS or UPI.

Question 28

How and when do I pay for the Security Deposit and how and when is it returned to me?

Accepted Answer

Security deposit is to be paid two days prior to check-in. If no damages are observed, the deposit will be returned during check-out itself or by NEFT within 5 business days after check-out.

Question 29

Can I redeem any offers while booking this home?

Accepted Answer

No. Members cannot redeem their nights, utilise their privileges, or avail any offers while booking this home.

Question 30

Can I redeem any offers while booking this home?

Accepted Answer

Yes. Members can redeem their nights, utilise their privileges, or avail any offers while booking this home.

Question 31

Does SaffronStays accept cash payments?

Accepted Answer

No. All payments for booking the villa, including meals, will have to be pre-paid prior to check-in. Security Deposit collected during booking will be returned during check-out or by NEFT within 5 business days after check-out, provided no damages are observed. To avoid inconvenience, we will not be accepting cash onsite for any reasons henceforth.

Please note: The Security Deposit is subject to change depending upon the number of nights and the group size. Please check with your holiday advisor at the time of booking.

Question 32

How many extra mattresses can be provided?

Accepted Answer

1 extra mattress per room can be arranged onsite. Our home has adequate bed sheets, blankets and pillows for extra bedding.

Question 33

Do you provide toiletries and bath towels?

Accepted Answer

Yes, we provide toiletries like soap, shampoo, moisturiser and towels.

Question 34

What type of beds, mattresses do you have?

Accepted Answer

Our bedrooms have lovely king-sized beds.

Question 35

Is the Home air-conditioned?

Accepted Answer

No, our home is not air-conditioned. Our home is surrounded by greenery and it is cool throughout the day. All rooms have been furnished with tower fans.

Question 36

Is there Internet/ 3G/ WiFi connection available onsite?

Accepted Answer

Yes, the villa has WiFi connection. There is adequate network connectivity, if not 3G then 2G

Question 37

Does the villa face frequent power outages? Are there any invertors or gensets to address this issue?

Accepted Answer

Yes, we have a backup genset & inverter in case of rare occasions of power failure.

Question 38

Do you have a problem with mosquitoes? How do you deal with it to make our stay more comfortable?

Accepted Answer

No. There is no mosquito problems, however for the flies there is a flycatcher machine

Question 39

Is there a security guard / watchman?

Accepted Answer

Yes. The home has a security guard.

Question 40

Can stray dogs enter the premises?

Accepted Answer

No, the home is within a fenced area. However, should a stray dog enter, inform the caretaker and he will address the issue.

Question 41

Is the property properly fenced? Is there a boundary wall?

Accepted Answer

Yes, our home is properly fenced.

Question 42

Is there First-aid kit available at your Home?

Accepted Answer

Yes, we do have a first-aid kid onsite, stocked with Dettol, band-aids and over-the-counter medicines like Metacin, Crocin etc.

Question 43

Are the premises monitored using CCTVs?

Accepted Answer

Yes, there are CCTV cameras installed in the common areas and outside sections. Private bedrooms and bathrooms are not monitored.

Question 44

Is the villa and its surroundings well lit up?

Accepted Answer

The villa is well lit up. There is enough lighting even in the surrounding areas i.e lawns, grounds.

Question 45

How do I get there?

Accepted Answer

Alight at Bhuntar Airport and head west toward NH3. Follow the highway to Bahanu Road for over an hour and take the Kullu - Naggar - Manali Road for another 10 minutes. Turn left at New Green Forest Bhojnalya and drive for another 600 metres. Your destination will be on the left.

Question 46

Is this home child-friendly?

Accepted Answer

Yes, our home is child friendly.  

There is plenty of space to run around and many indoor activities that will keep your children occupied.  The home has instead been stocked with board games such as Life, Monopoly, Chess, Carrom, Table Tennis and Darts. There is also a basic first-aid kit, stocked with Dettol, band-aids, etc., for minor injuries. Parents are advised to be cautious when allowing kids to run around.

Question 47

Is this home senior citizen friendly?

Accepted Answer

Artha Suite is on the first floor and you need to walk up a flight of stairs to reach it. If you're looking to travel with elders, we recommend you book SaffronStays Monarch Manor (Family Rooms) which consist of 3 bedrooms with ensuite bathrooms on the ground floor of the same structure and one bedroom with ensuite bathroom on the first floor.

Question 48

Is the villa wheelchair accessible?

Accepted Answer

No, our home is not wheelchair accessible.

Question 49

Is the place pet-friendly?

Accepted Answer

No, this home is not pet-friendly. You can browse other pet-friendly homes on the website. Pets are not allowed in the pool.

Question 50

Are there water bodies nearby (such as a pond/ river/ lake etc)?

Accepted Answer

Yes, Beas river is about 20 minutes drive from our home. It is a tourist spot. The water body is safe but guests are advised to be careful around it.

Question 51

What can we do for fun around the property?

Accepted Answer

There is a myriad of attractions near the villa, which you could explore on foot or by vehicle. The Vashisht Temple is a 20-minute drive away, which also offers an opportunity for you to bask in its hot springs and feel your worries dissipate in the healing waters. Water babies and Instagram influencers can also seek comfort in the many waterfalls around, from the Jogini Falls at 9 km to Jana Waterfalls at 18 km. You could even trek up to the Sajla Waterfalls, 5 km away.  For an experience rife with mystery and a little dose of history, there’s no better activity than a cave trek! Set your trails for the Arjun Gufa, a 30-minute walk from the villa. Alternatively, you can explore the medieval Naggar Castle built by Raja Sidh Singh of Kullu in around 1460 CE, just a 30-minute drive away. The castle also offers stunning views of the hills of Manali. If you seek solace in silence, drive for 20 minutes to the Hadimba Devi temple, where Hindu deity Hadimba is believed to have meditated. Surrounded by the forest, this attraction is the perfect spot for self-reflection and peace. Don’t miss out on a visit to the Atal Tunnel, built under the Rohtang Pass, on your drive across Solang Valley. The tunnel is a 1-hour drive away, but the fantastic views that come with it will make it worth your trip.