Question 1

Can I book only one or two rooms, or do I need to book the entire Home?

Accepted Answer

No, you cannot book just one room. You would need to book all 4 rooms.

Question 2

Is Driver and/or House-Help accommodation available?

Accepted Answer

Yes, driver and house-help accommodation is available at additional charges.

Question 3

Is parking available onsite or nearby?

Accepted Answer

Free parking is available onsite.

Question 4

Is the villa suitable for a day picnic?

Accepted Answer

Yes, the home has a huge lawn and a large pool. Meals will be provided on-site at an additional charge (per person, per meal). During the day, guests will be allowed to use the washrooms and other amenities at the villa.

Question 5

Can I reserve your place for special functions such as engagement ceremony, a small wedding ceremony or a birthday party, etc?

Accepted Answer

Yes, we do allow functions at the villa, subject to Home Owner's approval. Meals can be arranged at an additional cost (per person, per day). Depending on the event and its requirements, a refundable deposit and additional charges may be applied. Please note that loud music (if needed for your function) will only be permitted during certain hours.

Question 6

Are meals provided onsite? What are the charges?

Accepted Answer

We provide healthy home-cooked meals prepared using locally sourced fresh ingredients. Meal charges will be Rs 1500 per person per night whereas Rs 900 per kid(6-11yrs) per night. Seafood and mutton dishes (subject to availability) can be served at an additional cost which is payable at actuals. Tea/Coffee will be served during breakfast and evening tea time. If you would like tea/coffee at any other time of the day, it can be arranged at an additional charge.

Question 7

What is the type of cuisine served?

Accepted Answer

We offer simple home-cooked meals. There is a standard menu available. You can inform the caretaker in advance about your meal preferences (veg/non-veg), specific dietary requirements, etc.

Question 8

Is outside food allowed? Are we allowed to cook ourselves?

Accepted Answer

Guests are not allowed to access the kitchen. However, mothers of infants or small children will have limited access to boil milk or prepare their kids' meals.

Question 9

Do you allow us to stock things in your fridge?

Accepted Answer

Yes, you can use the fridge to store food/beverages.

Question 10

Can I pay the caretaker some extra money and request the Cook to prepare fish or mutton dishes for us?

Accepted Answer

Yes. In case you would like the caretaker to cook a special dish, you can pay him for the actuals and cooking, cleaning fee on-site, in cash. Please note that this will be subject to the availability of ingredients.

Question 11

Is there an aquaguard for drinking water supply? Do we need to carry our own Mineral Water bottles or are these readily available at your villa?

Accepted Answer

Yes, we have a steady supply of filtered drinking water.

Question 12

Is Alcohol allowed? Are there any corkage charges?

Accepted Answer

Yes, alcohol consumption is permitted within limits. There are no corkage charges.

Question 13

Do you allow loud music?

Accepted Answer

Given the location of our home, playing loud music is allowed within the limit and during specific time/hours. Guests are requested to respect our neighbours and keep the noise level mild and within the villa.

Question 14

Is smoking / alcohol consumption permitted?

Accepted Answer

Yes, smoking is allowed but strictly not inside the home. If you wish to smoke, please do so outside in the lawn area. Alcohol consumption is permitted within limits. We do not encourage late-night revelry or loud music.

Question 15

What are the Check-in & Check-out timings? May I request for late check-outs or an early check-in?

Accepted Answer

Check-in time at 1 pm and check-out time is 10 am. Please note that check-out timings are strict as we need to ready the rooms for our next booking. Guests are requested to respect the timing of other guests as well. In case you wish to check in a little early or check out a little late, do inform us at the time of booking. Additional charges will be applied.

Question 16

What formalities are needed during check-in and check-out?

Accepted Answer

As required by law, all adults have to provide their government-approved Photo IDs (that clearly show their residential address) at the time of Check-in. Your co-operation is of utmost importance to us.

Question 17

We're planning to drive down. Are the roads good? Any specific things we need to know?

Accepted Answer

While roads connecting to the property are good, guests are advised to check the road and weather conditions before leaving for a road trip.

Question 18

How do we reach your villa by public transport?

Accepted Answer

The best way to reach our home is by a private car/ taxi.  There is a bus till Khopoli, one can reach the villa by taking a cab or auto.  One can also reach the home by taking a train from CST (Mumbai) to Khopoli. At Khopoli, you can take a rickshaw. Please note that it may be a challenge to find rickshaws at Khopoli station.

Question 19

Can I reserve your Home for a Film/ Photo/ Advertisement shoot?

Accepted Answer

Yes, we do allow events/shoots at the villa, subject to Home Owner's approval. Meals can be arranged at an additional cost (per person, per day). Depending on the event and its requirements, a refundable deposit and additional charges may be applied. Please note that loud music (if needed for your function) will only be permitted during certain hours.

Question 20

Who manages the villa?

Accepted Answer

There is a caretaker onsite.

Question 21

Are stag groups allowed to book this home?

Accepted Answer

No. We do not allow stag groups to book this home.

Question 22

What is the cancellation policy?

Accepted Answer

A Guest is entitled to a refund of 75% if he/she cancels the confirmed booking upto 15 days before the Date of Check-In (before 1 PM). A Guest is entitled to a refund of 50% if he/she cancels the confirmed booking upto 7 days before the Date of Check-In (before 1 PM) If the Guest cancels within 7 days of the Date of Check-In, he/she is entitled to no refund.

Question 23

Can I pay 50% now and pay the remaining 50% closer to the date?

Accepted Answer

Unfortunately, there is no option for part payment. Guests are required to pay 100% of the payment before check-in.

Question 24

How can I make a payment?

Accepted Answer

Once you have chosen your dates and your booking has been accepted, you will receive a payment link where the payment can be processed. In case you're unable to make an online payment through the link, you could also deposit the cash in our bank account directly. We also offer other options like PayTM, NEFT/IMPS, or UPI.

Question 25

How and when do I pay for the Security Deposit and how and when is it returned to me?

Accepted Answer

Security deposit is to be paid two days prior to check-in. If no damages are observed, the deposit will be returned during check-out itself or by NEFT within 5 business days after check-out. Please Note: The Security Deposit is subject to change depending upon the number of nights and the group size. Please check with your holiday advisor at the time of booking.

Question 26

Do guests have to pay extra for pets?

Accepted Answer

Yes. Guests have to pay Rs 500 per pet, plus extra for meals, if requested.

Question 27

Are pets allowed inside the room?

Accepted Answer

No, pets are not allowed inside the villas. Pets are not allowed on any of the furniture/bed etc and will be restricted to the verandah area. Pets will not be allowed in Kitchen and dining hall as well. Guests must be responsible for their pets and any damage caused to the property shall be deducted from the Security Deposit.

Question 28

Do you provide food and water bowls for pets?

Accepted Answer

No, we do not provide food and water bowls for pets.  Pet owners need to carry along food and bedding for their pets. In the event that guests cannot carry their own pet food, the caretaker will be available to cook and payment for the actuals will need to done at the property itself.

Question 29

Are there any resident pets on the property?

Accepted Answer

No, there are no resident pets on the property.

Question 30

How many extra mattresses can be provided?

Accepted Answer

4 extra mattresses can be provided onsite. Our home has adequate bed sheets, blankets, and pillows for extra bedding.

Question 31

What type of beds, mattresses do you have?

Accepted Answer

Our bedrooms have lovely queen-sized/king-sized beds. All our mattresses have mattress protectors.

Question 32

Do you provide toiletries and bath towels?

Accepted Answer

Yes, we provide toiletries like soap, shampoo, toilet paper, and towels.

Question 33

Is the Home air-conditioned?

Accepted Answer

Yes,  all of our bedrooms are air-conditioned.

Question 34

Is there Internet/ 3G/ WiFi connection available onsite?

Accepted Answer

No, the villa does not have a WiFi connection. There is adequate network connectivity, if not 3G then 2G.

Question 35

Are the premises monitored using CCTVs?

Accepted Answer

Yes, there are CCTV cameras installed in the home.

Question 36

Can stray dogs enter the premises?

Accepted Answer

No, the home is within a fenced area. However, should a stray dog enter, inform the caretaker and he will address the issue.

Question 37

Is there First-aid kit available at your Home?

Accepted Answer

Yes, we do have a first-aid kid onsite, stocked with Dettol, band-aids and over-the-counter medicines like Metacin, Crocin etc.

Question 38

Is the villa and its surroundings well lit up?

Accepted Answer

The villa is well lit up. There is enough lighting even in the surrounding areas i.e lawns, grounds.

Question 39

How do I get there?

Accepted Answer

After the Khalapur toll, take the Khopoli bypass turning to Imagica/ Novotel hotel. Drive for 7 kms, there is a signboard on the left pointing to the turn for Chandergaon. Take the right that leads to Chandergaon. Drive straight for 7 kms, you will reach the property.

Question 40

Is this home child-friendly?

Accepted Answer

Yes, our home is child-friendly. There is plenty of space for kids to run around. There is a basic first-aid kit, stocked with Dettol, band-aids, etc., for minor injuries. Parents are advised to be cautious when allowing kids to run around.

Question 41

Is this home senior citizen friendly?

Accepted Answer

Yes, our home is senior citizen-friendly.  All 4 bedrooms are on the ground floor and each bedroom has a private bathroom, again easy to access at night without any supervision.

Question 42

Is the villa wheelchair accessible?

Accepted Answer

Yes, our home is wheelchair accessible.

Question 43

Is the place pet-friendly?

Accepted Answer

No , this is not a pet-friendly villa.  Pets are not allowed in the pool.

Question 44

What can we do for fun around the property?

Accepted Answer

If you're with your kids, you can explore nearby places as all guests have access to these cycles on the property.
Head to Swarna valley for a much-needed solitude.
Play fun indoor games like chess or carrom with your kids, or enjoy a refreshing yet peaceful dip in the pool.
You can even opt for a hike around the mountains
The village market is just 20 minutes away and the Pali market is 15 Kms away, in case you plan on stocking up on goodies.
Loosen up and spend some quality time with your kids in the play area.
Wake up to the sounds of nature and start your day by meditating in the breezy winds.

Question 45

Is there a pool and what's the depth/ length of the pool?

Accepted Answer

Yes, there is a private pool. Pool timings are between 9 am to 7 pm. The water is chlorinated. As there is no lifeguard on hand, guests are advised to be cautious (especially around kids) and to refrain from swimming late at night. Our pool is available for poolside parties. However, we recommend keeping alcohol, food, and glass bottles away from the pool to avoid accidents.

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