Question 1

Can I book only one or two rooms, or do I need to book the entire Home?

Accepted Answer

You can book this room (Heritage Family Room) separately or our individual suites (Heritage Suites) or our deluxe room (Heritage Room) or all.

Question 2

Is Driver and/or House-Help accommodation available?

Accepted Answer

If given advance notice, accommodation for up to 4 drivers can be arranged at an additional cost of Rs 500 per person, per night. Please note that this does not include meals. Additional charges for meals should be paid to the caretaker onsite, in cash.

If requested in advance, separate accommodation may be arranged for domestic help at an additional cost of Rs. 500 per person, per night. Please note that this cost does not include meals. Additional charges for meals to be paid to the caretaker onsite, in cash.

Question 3

Is parking available onsite or nearby?

Accepted Answer

Yes, parking is available onsite for up to 4 cars.

Question 4

Is the villa suitable for a day picnic?

Accepted Answer

Yes, the estate has open grounds that could be used for outdoor picnics. Please note that the maximum capacity for an overnight stay is 14 people and that meals will be provided on site at an additional charge (per person, per meal). 

During the day, guests will be allowed to use the washrooms and other amenities at the villa. The home is also stocked with indoor games like Pictionary, Jenga, UNO, chess, etc. for the use of guests. 

Depending on the event, you are allowed to erect a small stage, stall or tent for your event purpose.

Question 5

Can I reserve your place for special functions such as engagement ceremony, a small wedding ceremony or a birthday party, etc?

Accepted Answer

Yes, we do allow events at the villa, subject to Home Owner's approval. Meals can be arranged at an additional cost (per person, per day). Please note that a maximum of 14 people can be accommodated at the estate for an overnight stay. 

Depending on the event and its requirements, a refundable deposit and additional charges may be applied. Please note that loud music (if needed for your function) will only be permitted during certain hours. Any other permissions required for photoshoot/functions will need to be taken by the guests themselves. 

If you wish to book our home for functions/shoots, please send a message to the host on our website or send us an email at book@saffronstays.com.

Question 6

Are meals provided onsite? What are the charges?

Accepted Answer

Breakfast is inclusive in the tariff. Yes, all meals are provided onsite at an additional cost. Fish and mutton preparations shall be charged extra, at actuals which are payable in cash to the caretaker onsite. Guests are requested to inform the same in advance so that our caretakers can procure the ingredients. Tea/Coffee will be served during breakfast and evening tea time. If you would like tea/coffee at any other time of the day, it can be arranged at an additional charge.

Question 7

What is the type of cuisine served?

Accepted Answer

We serve lip-smacking South Indian, Continental & Chinese meals. We highly recommend trying our Sri Lankan cusine as well. Guests are requested to mentioned their food preferences at the time of booking.  There is also a facility for barbecues onsite (both veg/non-veg) which can be arranged at an additional cost.

Question 8

Is outside food allowed? Are we allowed to cook ourselves?

Accepted Answer

No, guests are not allowed to access the kitchen.  However, mothers of infants or small children will have limited access to boil milk or prepare their kids meals.

Question 9

Do you allow us to stock things in your fridge?

Accepted Answer

Yes, you can use the common fridge to store food/beverages. In case there are other guests on site, please adjust and use the common fridge accordingly.

Question 10

Can I pay the caretaker some extra money and request the Cook to prepare fish or mutton dishes for us?

Accepted Answer

Yes.  Fish and mutton preparations shall be charged extra, at actuals which are payable in cash to the caretaker onsite.  Please note that this will be subject to availability of ingredients. Guests are requested to inform the same in advance so that our caretakers can procure the ingredients.

Question 11

Is there an aquaguard for drinking water supply? Do we need to carry our own Mineral Water bottles or are these readily available at your villa?

Accepted Answer

Yes, there is a steady water supply.

Question 12

Is Alcohol allowed? Are there any corkage charges?

Accepted Answer

Yes, alcohol consumption is permitted within limits. There is ample ice stocked in the fridge.

Snacks and other beverages can be arranged if advance notice is given to the caretaker. This amount will need to be paid to the onsite caretaker in cash, at the end of your stay.

Question 13

If it is a self-catering villa, would you be able to arrange for a cook? What kind of cooking facilities are available?

Accepted Answer

This is not a self-catered home.

Question 14

Do you allow loud music?

Accepted Answer

No, loud music is not permitted.  Guests are requested to consider the comfort of the other guests on the premises.  Should you wish to play mild music in your room, do carry along portable speakers.

Question 15

Is smoking / alcohol consumption permitted?

Accepted Answer

Yes, smoking is allowed but strictly not inside the home. If you wish to smoke, please do so outside in the garden/lawn area. 
Alcohol consumption is permitted within limits. We do not encourage late night revelry or loud music.

Question 16

What are the Check-in & Check-out timings? May I request for late check-outs or an early check-in?

Accepted Answer

Check-in time at 1 pm and check-out time is 10 am. Please note that check-out timings are strict as we need to ready the rooms for our next booking. Guests are requested to respect the timing of other guests as well. In case you wish to check in a little early or check out a little late, do inform us at the time of booking.  Additional charges will be applied.

Question 17

What formalities are needed during check-in and check-out?

Accepted Answer

As required by law, all adults have to provide their government-approved Photo IDs (that clearly show their residential address) at the time of Check-in. Your co-operation is of utmost importance to us.

Question 18

Are we allowed to access all areas?

Accepted Answer

No. Guests will only be able to access common areas on the estate such as the communal TV lounge, gardens, etc.   Guests are strictly prohibited from crossing into neighboring properties under any circumstances.  We request our guests to respect the privacy and personal space of our neighbors.

Question 19

We're planning to drive down. Are the roads good? Any specific things we need to know?

Accepted Answer

While roads connecting to the property are good, guests are advised to check the road and weather conditions before leaving for a road trip. 

Our home is cool and breezy round the year, so you could visit at anytime.

Question 20

How do we reach your villa by public transport?

Accepted Answer

The closest airport is Coimbatore. From there, guests can catch a taxi or board a State Transport bus.

Question 21

Can I reserve your Home for a Film/ Photo/ Advertisement shoot?

Accepted Answer

Yes, we do allow shoots at the villa, subject to Home Owner's approval. Meals can be arranged at an additional cost (per person, per day). Please note that a maximum of 14 people can be accommodated at the estate for an overnight stay. 

Depending on the event and its requirements, a refundable deposit and additional charges may be applied. Please note that loud music (if needed for your function) will only be permitted during certain hours. Any other permissions required for photoshoot/functions will need to be taken by the guests themselves. 

If you wish to book our home for functions/shoots, please send a message to the host on our website or send us an email at book@saffronstays.com.

Question 22

Who manages the villa?

Accepted Answer

There is an estate manager and his well-trained staff available to assist guests.

Question 23

Are stag groups allowed to book this home?

Accepted Answer

No. We do not allow stag groups to book this home.

Question 24

What is the cancellation policy?

Accepted Answer

HERE" > A Guest is entitled to a refund of 75% if he/she cancels the confirmed booking upto 15 days before the Date of Check-In (before 1 PM).
A Guest is entitled to a refund of 50% if he/she cancels the confirmed booking upto 7 days before the Date of Check-In (before 1 PM)
If the Guest cancels within 7 days of the Date of Check-In, he/she is entitled to no refund.

Question 25

Can I pay 50% now and pay the remaining 50% closer to the date?

Accepted Answer

Unfortunately, there is no option for part payment. Guests are required to pay 100% of the payment before check-in.

Question 26

How can I make a payment?

Accepted Answer

All payments for booking the villa, including meals will have to be pre-paid prior to checkin. Security Deposit collected during booking will be returned during check-out or by NEFT within 5 business days after check-out, provided no damages are observed. To avoid inconvenience, we will not be accepting cash onsite for any reasons henceforth.

Please note: The Security Deposit is subject to change depending upon the number of nights and the group size. Please check with your holiday advisor at the time of booking.

Question 27

How and when do I pay for the Security Deposit and how and when is it returned to me?

Accepted Answer

The Security Deposit is subject to change depending upon the number of nights and the group size. Please check with your holiday advisor at the time of booking.
Security deposit is to be paid two days prior to check-in via PayTM. If no damages are observed, the deposit will be returned during check-out itself or by NEFT within 5 business days after check-out.

Question 28

Can I redeem any offers while booking this home?

Accepted Answer

No. Members cannot redeem their nights, utilise their privileges, or avail any offers while booking this home.

Question 29

How many extra mattresses can be provided?

Accepted Answer

One floor mattress with bed linen can be provided.

Question 30

What type of beds, mattresses do you have?

Accepted Answer

We have lovely king-sized beds in four of our bedrooms. The other three have been furnished with queen-sized beds.

Question 31

Do you provide toiletries and bath towels?

Accepted Answer

Yes, we provide toiletries like soap, shampoo, toilet paper and towels.

Question 32

Is the Home air-conditioned?

Accepted Answer

No, but our home is surrounded by greenery and remains throughout the day.

Question 33

Is there Internet/ 3G/ WiFi connection available onsite?

Accepted Answer

Yes. We have BSNL fibre connection. The mobile network is poor.

Question 34

Does the villa face frequent power outages? Are there any invertors or gensets to address this issue?

Accepted Answer

No, our home does not face any power issues. Should there be a power failure, a backup genset has been installed. In extreme circumstances, like power issues due to heavy rains during the entire day, the backup power may also burn out beyond a point. But for normal usage, the backup power would be good to go.

Question 35

Do you have a problem with mosquitoes? How do you deal with it to make our stay more comfortable?

Accepted Answer

No, we don't have a problem with mosquitoes.

Question 36

Is there a security guard / watchman?

Accepted Answer

Yes, the home is located on a secure estate.

Question 37

Are the premises monitored using CCTVs?

Accepted Answer

Yes, the grounds surrounding the home are monitored by CCTV cameras for security reasons.

Question 38

Can stray dogs enter the premises?

Accepted Answer

No, the home is located within a fenced property.

Question 39

Is the property properly fenced? Is there a boundary wall?

Accepted Answer

Yes, there is a boundary wall surrounding the estate.

Question 40

Is there First-aid kit available at your Home?

Accepted Answer

Yes, we do have a first-aid kid onsite, stocked with Dettol, band-aids and over-the-counter medicines like Metacin, Crocin etc.

Question 41

How do I get there?

Accepted Answer

The best way to reach Milton Abbott is by private car. Should you like take public transport instead, you can hail a private cab or State Transport bus from the closest domestic airport at Coimbatore (88 kms) or Bengaluru (295 kms). 

If needed, please note that an airport/railway pick-up/drop-off can be arranged at an additional cost.

Question 42

Is this home child-friendly?

Accepted Answer

Yes, our Home is child friendly.  

There is plenty of space to run around and the house has been stocked with board games such as Pictionary, Monopoly, Jenga, Chess and Table Tennis, to keep kids occupied. If needed, there is also a basic first-aid kit, stocked with Dettol and Band-Aid etc., for minor injuries. 

While guests are not allowed to use the kitchen, mothers of infants will be permitted to prepare small meals or boil milk.

Question 43

Is this home senior citizen friendly?

Accepted Answer

Yes, our home is senior citizen friendly. 

We have bedrooms with ensuite bathrooms on the ground floor which are easily accessible to seniors. Please note that there are about 4 steps at the entrance of the home. 

Upon special  request, our caretakers can prepare Low Salt/ Low Spice/ Low Fat/ Low Sugar for senior citizens. These requests should be informed at the time of booking. 

In case of a medical emergency, the caretaker has the numbers for doctor-on-call or ambulance service-on-call.

Question 44

Is the villa wheelchair accessible?

Accepted Answer

Yes, this home is wheelchair accessible. However, guests may require some assistance upon entering the home and in the garden.

Question 45

Is the place pet-friendly?

Accepted Answer

No, this is not a pet-friendly property.  Pets are not allowed in the pool.

Question 46

What can we do for fun around the property?

Accepted Answer

Milton Abbott is a gorgeous 4.5 acre estate, ideal for scenic long walks. For those who like to walk, the Indu Films factory is a short distance from the estate. You can also visit the neighboring golf course for a day on the greens.  For those who prefer to stay in, there is a lovely space on the property where bonfires can be arranged at an additional cost of Rs. 500 per event.