Question 1

Can I book only one or two rooms, or do I need to book the entire Home?

Accepted Answer

No, you cannot book just one room. You would need to book the entire home.

Question 2

Is parking available onsite or nearby?

Accepted Answer

Free parking is available onsite. Up to 4 cars can be parked.

Question 3

Can I reserve your place for special functions such as engagement ceremony, a small wedding ceremony or a birthday party, etc?

Accepted Answer

Yes, we do allow events/shoots at the villa, subject to Home Owner's approval. Meals can be arranged at an additional cost (per person, per day). Please note that a maximum of 12 people can be accommodated in the villa for an overnight stay. Access to the pool will be subject to home owner's approval. Depending on the event and its requirements, a refundable deposit and additional charges may be applied. Please note that loud music (if needed for your function) will only be permitted during certain hours. Any other permissions required for photo shoot/functions will need to be taken by the guests themselves. If you wish to book our home for functions/shoots, please send a message to the host on our website or send us an email at book@saffronstays.com

Question 4

Is Driver and/or House-Help accommodation available?

Accepted Answer

Yes, driver accommodation is available. House-Help accommodation is not available. Charges for driver accommodation are Rs. 1500 per person, per night including basic meals. Up to 2 drivers can be accommodated.

Question 5

Is outside food allowed? Are we allowed to cook ourselves?

Accepted Answer

Guests are not allowed to access the kitchen. However, mothers of infants or small children will have limited access to boil milk or prepare their kids meals. 

Should you choose to order in, the caretaker will be able to help you with menus of nearby restaurants.

Question 6

Is there an aquaguard for drinking water supply? Do we need to carry our own Mineral Water bottles or are these readily available at your villa?

Accepted Answer

Yes, we have a steady supply of filtered drinking water.

Question 7

Is Alcohol allowed? Are there any corkage charges?

Accepted Answer

Yes, alcohol consumption is permitted within limits. There are no corkage charges.

Question 8

Are meals provided onsite? What are the charges?

Accepted Answer

Meals are provided onsite and can be availed at additional charges. We levy an on-site cash handling charge (₹500) and request you to pay for all meals before check-in to avoid this inconvenience. The caretaker is also present on-site to assist you at all times. We offer healthy home-cooked meals prepared, please refer to the menu for all details. Tea/Coffee will be served during breakfast and high tea time. If you would like tea/coffee at any other time of the day, it can be arranged at an additional charge.

Question 9

Do you allow us to stock things in your fridge?

Accepted Answer

Yes, you can use the common fridge to store food/beverages.

Question 10

If it is a self-catering villa, would you be able to arrange for a cook? What kind of cooking facilities are available?

Accepted Answer

No. Self-catering service is not available here.

Question 11

Can I pay the caretaker some extra money and request the Cook to prepare fish or mutton dishes for us?

Accepted Answer

Yes. In case you would like the caretaker to cook a special dish, you can pay him for the actuals and cooking, cleaning fee on site, in cash. Please note that this will be subject to availability of ingredients.

Question 12

What is the type of cuisine served?

Accepted Answer

We offer authentic, home-fresh meals. We have a standard menu and our Care Team rep will help you craft the perfect combination once you have booked your stay. Please do share your meal preferences and dietary requirements, if any, when the team reaches out to you.

Question 13

What is the type of cuisine served?

Accepted Answer

We offer authentic, home-fresh meals. We have a standard menu and our Care Team rep will help you craft the perfect combination once you have booked your stay. Please do share your meal preferences and dietary requirements, if any, when the team reaches out to you.

Question 14

What are the meal charges for children?

Accepted Answer

Children up to the age of 6 shall not be charged for meals. Children in the age group 6-11 shall be charged Rs 1200 per day.

Question 15

Is smoking / alcohol consumption permitted?

Accepted Answer

Yes, smoking is allowed but strictly not inside the home. If you wish to smoke, please do so outside in the garden/lawn area. 
Alcohol consumption is permitted within limits. We do not encourage late night revelry or loud music.

Question 16

Do you allow loud music?

Accepted Answer

Given the location of our home, playing loud music is allowed within limit and during specific time/hours.

Guests are requested to respect our neighbours and keep the noise level mild and within the villa.

Question 17

What are the Check-in & Check-out timings? May I request for late check-outs or an early check-in?

Accepted Answer

Check-in time at 1 pm and check-out time is 10 am. Please note that check-out timings are strict as we need to ready the rooms for our next booking. Guests are requested to respect the timing of other guests as well. In case you wish to check in a little early or check out a little late, do inform us at the time of booking. Additional charges will be applied. Late check-out charges includes meals (lunch).

Question 18

What formalities are needed during check-in and check-out?

Accepted Answer

As required by law, all adults have to provide their government-approved Photo IDs (that clearly show their residential address) at the time of Check-in. Your co-operation is of utmost importance to us.

Question 19

Are we allowed to access all areas?

Accepted Answer

Yes. Guests are allowed to access all areas except the kitchen area. Guests are strictly prohibited from crossing into neighboring properties under any circumstances. We request our guests to respect the privacy and personal space of our neighbours.

Question 20

If I'm driving, will there be any toll fees applicable?

Accepted Answer

Yes. Please note that toll charges are subject to change, depending on the authorities and the type of vehicle. Guests are requested to carry sufficient cash to cover the toll charge.

Question 21

We're planning to drive down. Are the roads good? Any specific things we need to know?

Accepted Answer

While the journey is pleasant, the roads are good but last 200 meter of the road connecting to the property is bumpy. Our home is cool and breezy round the year, so you could visit at anytime.

Question 22

How do we reach your villa by public transport?

Accepted Answer

There are 2 railway stations near this home. Kolad Railway Station is 6.5 km and Roha Railway Station is 18.5 km away.

Question 23

Who manages the villa?

Accepted Answer

There is a caretaker onsite.

Question 24

Are stag groups allowed to book this home?

Accepted Answer

No. Stag groups are not allowed to book this home.

Question 25

Can I reserve your Home for a Film/ Photo/ Advertisement shoot?

Accepted Answer

Yes, we do allow events/shoots at the villa, subject to Home Owner's approval. Meals can be arranged at an additional cost (per person, per day). Please note that a maximum of 12 people can be accommodated in the villa for an overnight stay. Access to the pool will be subject to home owner's approval. Depending on the event and its requirements, a refundable deposit and additional charges may be applied. Please note that loud music (if needed for your function) will only be permitted during certain hours. Any other permissions required for photo shoot/functions will need to be taken by the guests themselves. If you wish to book our home for functions/shoots, please send a message to the host on our website or send us an email at book@saffronstays.com

Question 26

Can I reserve your Home for a Film/ Photo/ Advertisement shoot?

Accepted Answer

Yes, we do allow events/shoots at the villa, subject to Home Owner's approval. Meals can be arranged at an additional cost (per person, per day). Please note that a maximum of 12 people can be accommodated in the villa for an overnight stay. Access to the pool will be subject to home owner's approval. Depending on the event and its requirements, a refundable deposit and additional charges may be applied. Please note that loud music (if needed for your function) will only be permitted during certain hours. Any other permissions required for photo shoot/functions will need to be taken by the guests themselves. If you wish to book our home for functions/shoots, please send a message to the host on our website or send us an email at book@saffronstays.com

Question 27

What is the cancellation policy?

Accepted Answer

A Guest is entitled to a refund of 75% if he/she cancels the confirmed booking upto 15 days before the Date of Check-In (before 1 PM).
A Guest is entitled to a refund of 50% if he/she cancels the confirmed booking upto 7 days before the Date of Check-In (before 1 PM)
If the Guest cancels within 7 days of the Date of Check-In, he/she is entitled to no refund.

Question 28

Can I pay 50% now and pay the remaining 50% closer to the date?

Accepted Answer

Unfortunately, there is no option for part payment. Guests are required to pay 100% of the payment before check-in.

Question 29

How can I make a payment?

Accepted Answer

Once you have chosen your dates and your booking has been accepted, you will receive a payment link where the payment can be processed.

In case you're unable to make an online payment through the link, you could also deposit the cash in our bank account directly. We also offer other options like PayTM, NEFT/IMPS or UPI.

Question 30

How and when do I pay for the Security Deposit and how and when is it returned to me?

Accepted Answer

Security deposit is to be paid two days prior to check-in. If no damages are observed, the deposit will be returned during check-out itself or by NEFT within 5 business days after check-out.

Question 31

Does SaffronStays accept cash payments?

Accepted Answer

No. All payments for booking the villa, including meals, will have to be pre-paid prior to check-in. Security Deposit collected during booking will be returned during check-out or by NEFT within 5 business days after check-out, provided no damages are observed. To avoid inconvenience, we will not be accepting cash onsite for any reasons henceforth.

Please note: The Security Deposit is subject to change depending upon the number of nights and the group size. Please check with your holiday advisor at the time of booking.

Question 32

Can I redeem any offers while booking this home?

Accepted Answer

Yes. Members can redeem their nights, utilise their privileges, or avail any offers while booking this home.

Question 33

Do guests have to pay extra for pets?

Accepted Answer

Yes. Guests have to pay Rs 500 per pet, plus extra for meals, if requested.

Question 34

Are pets allowed inside the room?

Accepted Answer

Yes. Pets are allowed in the bedroom, but not inside the bathroom. Guests must be responsible for their pets and any damage caused to the property shall be deducted from the Security Deposit.

Question 35

Do you provide food and water bowls for pets?

Accepted Answer

No, we do not provide food and water bowls for pets.

Question 36

How many extra mattresses can be provided?

Accepted Answer

4 extra mattresses can be arranged onsite. Our home has adequate bed sheets, blankets and pillows for extra bedding.

Question 37

What type of beds, mattresses do you have?

Accepted Answer

All 4 bedrooms have King-sized beds.

Question 38

Do you provide toiletries and bath towels?

Accepted Answer

Yes, we provide toiletries like body wash, shampoo and towels.

Question 39

Is the Home air-conditioned?

Accepted Answer

Yes, all 4 bedrooms are air-conditioned. The living room has 2 ACs. Guests are requested to use up to only 4 ACs at a time. Since the villa receives limited local power, simultaneous usage of all 6 ACs will result in power failure.

Question 40

Is there Internet/ 3G/ WiFi connection available onsite?

Accepted Answer

Yes, the villa has WiFi connection but there is No mobile network on the property.

Question 41

Does the villa face frequent power outages? Are there any invertors or gensets to address this issue?

Accepted Answer

Yes, we have a backup genset in case of rare occasions of power failure. Guests are requested to switch off the ACs during power outages as it consumes more power.

Question 42

Do you have a problem with mosquitoes? How do you deal with it to make our stay more comfortable?

Accepted Answer

All rooms have mosquito repellents. Guests are advised to shut the windows between 5:30 pm - 7:00 pm to avoid mosquitoes and insects from entering the home.

Question 43

Are the premises monitored using CCTVs?

Accepted Answer

Yes, there are CCTV cameras installed in Verandah/Sit Outs, Lawns/Garden, Parking, Backyard/Storage Area and outside sections. Private bedrooms and bathrooms are not monitored.

Question 44

Is there First-aid kit available at your Home?

Accepted Answer

Yes, we do have a first-aid kid onsite, stocked with Dettol, band-aids and over-the-counter medicines like Metacin, Crocin etc.

Question 45

Is the villa and its surroundings well lit up?

Accepted Answer

The villa is well lit up. There is enough lighting even in the surrounding areas i.e lawns, grounds.

Question 46

Can stray dogs enter the premises?

Accepted Answer

No, the home is within a fenced area. However, should a stray dog enter, inform the caretaker and he will address the issue.

Question 47

Is there a security guard / watchman?

Accepted Answer

No. The caretaker lives onsite throughout.

Question 48

Is the property properly fenced? Is there a boundary wall?

Accepted Answer

Yes, our home is properly fenced.

Question 49

Is the villa wheelchair accessible?

Accepted Answer

No, our home is not wheelchair accessible.

Question 50

Is the place pet-friendly?

Accepted Answer

Yes, this is a pet-friendly villa. Pets are not allowed in the pool.

Question 51

How do I get there?

Accepted Answer

Take the NH 66 towards Bengaluru from Mumbai. Drive to your destination in Dolwahal. The exact address and travel route would be shared after booking.

Question 52

Is this home senior citizen friendly?

Accepted Answer

Yes, our home is senior citizen/elderly friendly. The home has 1 bedrooms on the ground floor with ensuite bathroom, easy to access at night without any supervision. Upon special request, our caretakers can prepare Low Salt/ Low Spice/ Low Fat/ Low Sugar for senior citizens. These requests should be informed at the time of booking.

Question 53

Is this home senior citizen friendly?

Accepted Answer

Yes, our home is senior citizen/elderly friendly. The home has 1 bedroom on the ground floor with ensuite bathroom. There are small set of steps at the villa entrance that can be comfortably climbed.

Question 54

Is this home child-friendly?

Accepted Answer

Yes, our home is child friendly. There is plenty of space to run around and many indoor activities that will keep your children occupied. The home has instead been stocked with board games such as Monopoly, Scrabble. There is also a basic first-aid kit, stocked with Dettol, band-aids, etc., for minor injuries. Parents are advised to be cautious when allowing kids to run around.

Question 55

Is there a pool and what's the depth/ length of the pool?

Accepted Answer

Yes, there is a private pool / shared swimming pool within the complex. Pool timings are between 9 am to 7 pm. The water is chlorinated and pool balls have been placed nearby for kids. As there is no lifeguard on hand, guests are advised to be cautious (especially around kids) and to refrain from swimming late at night. 

Our pool is available for poolside parties. However, we recommend keeping alcohol, food and glass bottles away from the pool to avoid accidents.

Question 56

What can we do for fun around the property?

Accepted Answer

A trip to Kolad is incomplete without trying out a myriad of adventure and water sports. From white water rafting, canoeing, kayaking, cycling and banana boat rides in the river to camping, bungee jumping and canyoning in the hills, there’s plenty of adventure waiting for you. There are 2 cycles on the property, one for kids and one for adults.Just a two-minute walk away, the Kundalika River provides the perfect spot for river rafting and several other water sports. For adventure lovers, this is absolutely unmissable! There is a small hill just a few meters from the villa, guests can enjoy a family trek up the hill. A little further, you can set your trails for the Kundalika Valley. Witness vegetation-covered cliffs with waterfalls along the way where you can soak in the cool waters and wash your stress away. Head out for a picnic with the family to Dolwahal Dam, a 16-minute drive from the villa, and enjoy some light snacks by the water.

Question 57

Are there water bodies nearby (such as a pond/ river/ lake etc)?

Accepted Answer

Yes, Kundalika river is 2 minutes walkway from the home.

Midori

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