Can I book only one or two rooms, or do I need to book the entire Home?

No, you cannot book just one room. You would need to book the entire home.

Is parking available onsite or nearby?

Free parking is available onsite upto 4 cars.

Are meals provided onsite? What are the charges?

We offer healthy, home-cooked meals prepared using locally sourced fresh ingredients. Guests can order food from our extensive À la Carte menu (charged at actuals). Our caretakers will assist you with the menu.

What is the type of cuisine served?

We offer authentic, home-fresh meals. We have a standard menu and our Care Team rep will help you craft the perfect combination once you have booked your stay. Please do share your meal preferences and dietary requirements, if any, when the team reaches out to you.

Do you allow loud music?

Given the location of our home, playing loud music is allowed within limit and during specific time/hours. Guests are requested to respect our neighbours and keep the noise level mild and within the villa.

Is smoking / alcohol consumption permitted?

Yes, smoking is allowed but strictly not inside the home. If you wish to smoke, please do so outside in the garden/lawn area. Alcohol consumption is permitted within limits. We do not encourage late night revelry or loud music.

What are the Check-in & Check-out timings? May I request for late check-outs or an early check-in?

Check-in time at 1 pm and check-out time is 10 am. Please note that check-out timings are strict as we need to ready the rooms for our next booking. Guests are requested to respect the timing of other guests as well. In case you wish to check in a little early or check out a little late, do inform us at the time of booking. Additional charges will be applied. Late check-out charges includes meals (lunch).

What formalities are needed during check-in and check-out?

As required by law, all adults have to provide their government-approved Photo IDs (that clearly show their residential address) at the time of Check-in. Your co-operation is of utmost importance to us.

Are we allowed to access all areas?

No. Guests will only be able to access common areas on the property such as the living room, garden, private pool, etc. Guests are strictly prohibited from crossing into neighbouring properties under any circumstances. We request our guests to respect the privacy and personal space of our neighbours.

We're planning to drive down. Are the roads good? Any specific things we need to know?

While roads connecting to the property are good, guests are advised to check the road and weather conditions before leaving for a road trip. Our home is cool and breezy round the year, so you could visit at anytime.

If I'm driving, will there be any toll fees applicable?

Yes. Please note that toll charges are subject to change, depending on the authorities and the type of vehicle. Guests are requested to carry sufficient cash to cover the toll charge.

Are stag groups allowed to book this home?

No. We do not allow stag groups to book this home.

What is the cancellation policy?

A Guest is entitled to a refund of 75% if he/she cancels the confirmed booking upto 15 days before the Date of Check-In (before 1 PM). A Guest is entitled to a refund of 50% if he/she cancels the confirmed booking upto 7 days before the Date of Check-In (before 1 PM) If the Guest cancels within 7 days of the Date of Check-In, he/she is entitled to no refund.

Can I pay 50% now and pay the remaining 50% closer to the date?

Unfortunately, there is no option for part payment. Guests are required to pay 100% of the payment before check-in.

Can I redeem any offers while booking this home?

Yes/No. Members can/cannot redeem their nights, utilise their privileges and avail any offers while booking this home.

Does SaffronStays accept cash payments?

No. All payments for booking the villa, including meals, will have to be pre-paid prior to check-in. Security Deposit collected during booking will be returned during check-out or by NEFT within 5 business days after check-out, provided no damages are observed. To avoid inconvenience, we will not be accepting cash onsite for any reasons henceforth. Please note: The Security Deposit is subject to change depending upon the number of nights and the group size. Please check with your holiday advisor at the time of booking.

How and when do I pay for the Security Deposit and how and when is it returned to me?

Security deposit is to be paid two days prior to check-in. If no damages are observed, the deposit will be returned during check-out itself or by NEFT within 5 business days after check-out.

How can I make a payment?

Once you have chosen your dates and your booking has been accepted, you will receive a payment link where the payment can be processed. In case you're unable to make an online payment through the link, you could also deposit the cash in our bank account directly. We also offer other options like PayTM, NEFT/IMPS or UPI.

Do guests have to pay extra for pets?

Yes. Guests have to pay Rs 2000 per pet, per day & need to be paid onsite.

Are pets allowed inside the room?

Yes. Pets are allowed in the bedroom, but not inside the bathroom. Guests must be responsible for their pets and any damage caused to the property shall be deducted from the Security Deposit.

How many extra mattresses can be provided?

4 extra mattresses can be arranged onsite. Our home has adequate bed sheets, blankets and pillows for extra bedding.

What type of beds, mattresses do you have?

Our bedrooms have lovely king-sized beds.

Do you provide toiletries and bath towels?

Yes, we provide toiletries like body wash, shampoo and towels.

Is the Home air-conditioned?

Yes, all of our bedrooms are air-conditioned. However, the cool climate throughout the year is the perfect excuse to not install ACs in the living room.

Is there Internet/ 4G/ WiFi connection available onsite?

Yes, the villa has WiFi connection. Due to its unique location, network connectivity is weak here. VI works fairly well.

Does the villa face frequent power outages? Are there any invertors or gensets to address this issue?

Yes, we have a backup inverter in case of rare occasions of power failure. Guests are requested to switch off the ACs during power outages as it consumes more power.

Does the villa face frequent power outages? Are there any invertors or gensets to address this issue?

Yes, we have a backup genset in case of rare occasions of power failure. Guests are requested to switch off the ACs during power outages as it consumes more power.

Do you have a problem with mosquitoes? How do you deal with it to make our stay more comfortable?

All rooms have mosquito nets & repellents. Guests are advised to shut the windows between 5:30 pm - 7:30 pm to avoid mosquitoes and insects from entering the home.

Is there a security guard / watchman?

Yes. The home is located within a gated complex.

Are the premises monitored using CCTVs?

Yes, there are CCTV cameras installed in the living room, common areas and outside sections. Private bedrooms and bathrooms are not monitored.

Is the property properly fenced? Is there a boundary wall?

Yes, our home has a stone wall surrounding the premises.

Is the villa and its surroundings well lit up?

The villa is well lit up. There is enough lighting even in the surrounding areas i.e lawns, grounds.

Is there First-aid kit available at your Home?

Yes, we do have a first-aid kid onsite, stocked with Dettol, band-aids and over-the-counter medicines like Metacin, Crocin etc.

Is this home child-friendly?

Yes, our home is child friendly. There is plenty of space to run around and many indoor activities that will keep your children occupied. The home has instead been stocked with board games such as Monopoly, Chess, Carrom, Bow and Arrow, Darts & Playing Cards. There is also a basic first-aid kit, stocked with Dettol, band-aids, etc., for minor injuries. Parents are advised to be cautious when allowing kids to run around.

Is this home senior citizen friendly?

Yes, our home is senior citizen/elderly friendly. The home has 2 bedrooms on the ground floor with a small set of steps that can be comfortably climbed. The other 2 bedrooms are on the first floor. All the bedroom have private bathrooms, again easy to access at night without any supervision. Upon special request, our caretakers can prepare Low Salt/ Low Spice/ Low Fat/ Low Sugar for senior citizens. These requests should be informed at the time of booking.

Is the villa wheelchair accessible?

Yes, our home is wheelchair accessible.

Is the place pet-friendly?

Yes, this is a pet-friendly villa. Pets will be charged at an additional cost of Rs. 2000 per pet, per day & need to be paid onsite. A refundable deposit may also be applied. Pets are strictly not allowed on any of the furniture, in the bathroom, or in the swimming pool. They will be restricted to the living room and verandah area. Pet owners need to carry along food and bedding for their pets.

Is there a pool and what's the depth/ length of the pool?

Yes, there is a private pool / shared swimming pool within the complex. Pool timings are between 9 am to 7 pm. The water is chlorinated and pool balls have been placed nearby for kids. As there is no lifeguard on hand, guests are advised to be cautious (especially around kids) and to refrain from swimming late at night. Our pool is available for poolside parties. However, we recommend keeping alcohol, food and glass bottles away from the pool to avoid accidents. Pool Dimension 14×18 sq ft Depth is 4.5 ft