Can I book only one or two rooms, or do I need to book the entire Home?

You can either book one chalet or all the chalets, depending upon the number of people travelling with you. If you would like to book the entire complex, please select the maximum number of rooms possible.

Is Driver and/or House-Help accommodation available?

Driver and domestic-help accommodation is available at an additional cost of Rs 500 per day, per person. It doesn't include meals. Meals will be charged at an additional cost.

Is parking available onsite or nearby?

Free parking for up to 12 cars is available onsite.

Can I reserve your place for special functions such as engagement ceremony, a small wedding ceremony or a birthday party, etc?

Yes, we do allow events at the villa, subject to Home Owner's approval. Meals can be arranged at an additional cost (per person, per day). Please note that a maximum of 4 people can be accommodated in each chalet for an overnight stay. Depending on the event and its requirements, a refundable deposit and additional charges may be applied. Please note that loud music (if needed for your function) will only be permitted during certain hours. Any other permissions required for functions will need to be taken by the guests themselves. If you wish to book our home for functions, please send a message to the host on our website or send us an email at book@saffronstays.com

Are meals provided onsite? What are the charges?

Meals can be availed at an additional cost of Rs 1200 per person, per day. It includes breakfast, lunch and dinner. Meal charges for children are Rs 1000 per child, per day. Please Note: This is a Veg-Only home.

What is the type of cuisine served?

Indian, Italian and Chinese cuisines are served at the restaurants.

Is outside food allowed? Are we allowed to cook ourselves?

Guests are not allowed to access the kitchen. Should you choose to order in, the caretaker will be able to help you with menus of nearby restaurants.

Do you allow us to stock things in your fridge?

Yes, you can use the fridge to store food/beverages.

Is there an aquaguard for drinking water supply? Do we need to carry our own Mineral Water bottles or are these readily available at your villa?

Mineral water is provided without any additional cost.

Is Alcohol allowed? Are there any corkage charges?

Yes, alcohol consumption is permitted within limits. There is ample ice stocked in the fridge.

Do you allow loud music?

Given the location of our home, playing loud music is allowed within limit and during specific time/hours. Guests are requested to respect our neighbors and keep the noise level mild and within the villa.

Is smoking / alcohol consumption permitted?

Yes, smoking is allowed but strictly not inside the home. If you wish to smoke, please do so outside in the garden/lawn area. Alcohol consumption is permitted within limits. We do not encourage late night revelry or loud music.

What are the Check-in & Check-out timings? May I request for late check-outs or an early check-in?

Check-in time at 1 pm and check-out time is 10 am. Please note that check-out timings are strict as we need to ready the rooms for our next booking. Guests are requested to respect the timing of other guests as well. In case you wish to check in a little early or check out a little late, do inform us at the time of booking. Additional charges will be applied.

What formalities are needed during check-in and check-out?

As required by law, all adults have to provide their government-approved Photo IDs (that clearly show their residential address) at the time of Check-in. Your co-operation is of utmost importance to us.

Weâ€™re planning to drive down. Are the roads good? Any specific things we need to know?

While roads connecting to the property are good, guests are advised to check the road and weather conditions before leaving for a road trip. Our home is cool and breezy round the year, so you could visit at anytime.

How do we reach your villa by public transport?

The best way to reach our home is by a private car/ taxi. If you would like to travel by public transport, then guests can get down at Lonavala railway station or bus stand and take an auto to the home.

Can I reserve your Home for a Film/ Photo/ Advertisement shoot?

Yes, we do allow shoots at the villa, subject to Home Owner's approval. Meals can be arranged at an additional cost (per person, per day). Please note that a maximum of 4 people can be accommodated in each chalet for an overnight stay. Depending on the event and its requirements, a refundable deposit and additional charges may be applied. Please note that loud music (if needed for your function) will only be permitted during certain hours. Any other permissions required for photoshoot will need to be taken by the guests themselves. If you wish to book our home for shoots, please send a message to the host on our website or send us an email at book@saffronstays.com

What is the cancellation policy?

A Guest is entitled to a refund of 75% if he/she cancels the confirmed booking upto 15 days before the Date of Check-In (before 1 PM). A Guest is entitled to a refund of 50% if he/she cancels the confirmed booking upto 7 days before the Date of Check-In (before 1 PM). If the Guest cancels within 7 days of the Date of Check-In, he/she is entitled to no refund.

Can I pay 50% now and pay the remaining 50% closer to the date?

Unfortunately, there is no option for part payment. Guests are required to pay 100% of the payment before check-in.

How can I make a payment?

Once you have chosen your dates and your booking has been accepted, you will receive a payment link where the payment can be processed. In case you're unable to make an online payment through the link, you could also deposit the cash in our bank account directly. We also offer other options like PayTM, NEFT/IMPS or UPI.

How and when do I pay for the Security Deposit and how and when is it returned to me?

Security deposit of Rs 5000 is to be paid two days prior to check-in. If no damages are observed, the deposit will be returned during check-out itself or by NEFT within 5 business days after check-out.

How many extra mattresses can be provided?

2 extra mattresses can be arranged per chalet onsite. Our home has adequate bed sheets, blankets and pillows for extra bedding.

What type of beds, mattresses do you have?

Our bedrooms have lovely queen sized beds. All our mattresses have mattress protectors.

Do you provide toiletries and bath towels?

Yes, we provide toiletries like soap, shampoo, toilet paper, etc.

Is the Home air-conditioned?

Yes, all of our bedrooms are air-conditioned.

Is there Internet/ 3G/ WiFi connection available onsite?

Yes, there is WiFi available. There is adequate network connectivity, if not 3G then 2G.

Does the villa face frequent power outages? Are there any invertors or gensets to address this issue?

Yes, we have a genset in case of rare occasions of power failure. Guests are requested to switch off the ACs during power outages as it consumes more power.