Question 1

Can I book only one or two rooms, or do I need to book the entire Home?

Accepted Answer

No, you cannot book just one room. You would need to book the entire home.

Question 2

Is parking available onsite or nearby?

Accepted Answer

Free parking is available onsite. Up to 10 cars can be parked.

Question 3

Is the villa suitable for a day picnic?

Accepted Answer

Yes, the home has a garden/lawn area within the premises that could be used for outdoor picnic activities. Meals will be provided on site at an additional charge (per person, per meal). Please note that the maximum capacity for an overnight stay is 6 people. 

During the day, guests will be allowed to use the washrooms and other amenities at the villa. The home is also stocked with indoor games like UNO and playing cards, monopoly, chess, badminton, snakes and ladder, etc.

Depending on the event, you are allowed to erect a small stage, stall or tent for your event purpose.

Question 4

Are meals provided onsite? What are the charges?

Accepted Answer

We offer healthy home-cooked meals prepared using locally sourced, fresh ingredients. Tea or coffee will be served during breakfast and high tea times. If you would like tea or coffee at any other time of the day, it can be arranged at an additional charge.

Question 5

What is the type of cuisine served?

Accepted Answer

We offer authentic, home-fresh meals. We have a standard menu and our Care Team rep will help you craft the perfect combination once you have booked your stay. Please do share your meal preferences and dietary requirements, if any, when the team reaches out to you.

Question 6

Is outside food allowed? Are we allowed to cook ourselves?

Accepted Answer

Outside food is not allowed. Guests are not allowed to access the kitchen. However, mothers of infants or small children will have limited access to boil milk or prepare their kids meals.

Question 7

Do you allow us to stock things in your fridge?

Accepted Answer

Yes, you can use the common fridge to store food/beverages.

Question 8

Is there an aquaguard for drinking water supply? Do we need to carry our own Mineral Water bottles or are these readily available at your villa?

Accepted Answer

Yes, we have a steady supply of filtered drinking water.

Question 9

Is Alcohol allowed? Are there any corkage charges?

Accepted Answer

Yes, alcohol consumption is permitted within limits. There are no corkage charges.

Question 10

If it is a self-catering villa, would you be able to arrange for a cook? What kind of cooking facilities are available?

Accepted Answer

No this is not a self-catering villa.

Question 11

Do you allow loud music?

Accepted Answer

Given the location of our home, playing loud music is allowed within limit and during specific time/hours.

Guests are requested to respect our neighbours and keep the noise level mild and within the villa.

Question 12

Is smoking / alcohol consumption permitted?

Accepted Answer

Yes, smoking is allowed but strictly not inside the home. If you wish to smoke, please do so outside in the garden/lawn area. 
Alcohol consumption is permitted within limits. We do not encourage late night revelry or loud music.

Question 13

What are the Check-in & Check-out timings? May I request for late check-outs or an early check-in?

Accepted Answer

Check-in time at 1 pm and check-out time is 10 am. Please note that check-out timings are strict as we need to ready the rooms for our next booking. Guests are requested to respect the timing of other guests as well. In case you wish to check in a little early or check out a little late, do inform us at the time of booking. Additional charges will be applied. Late check-out charges includes meals (lunch).

Question 14

What formalities are needed during check-in and check-out?

Accepted Answer

As required by law, all adults have to provide their government-approved Photo IDs (that clearly show their residential address) at the time of Check-in. Your co-operation is of utmost importance to us.

Question 15

Are we allowed to access all areas?

Accepted Answer

Yes. Guests are allowed to access all areas except the kitchen area. Guests are strictly prohibited from crossing into neighboring properties under any circumstances. We request our guests to respect the privacy and personal space of our neighbours.

Question 16

If I'm driving, will there be any toll fees applicable?

Accepted Answer

Yes. Please note that toll charges are subject to change, depending on the authorities and the type of vehicle. Guests are requested to carry sufficient cash to cover the toll charge.

Question 17

How do we reach your villa by public transport?

Accepted Answer

The best way to reach our home is by a private car/ taxi. If you would like to travel by public transport, the best route would be:

Bus: 28.8 km from Lonavala MSRCTC Bus Stop
Train: 32.3 km From Lonavala Railway Station 
Air: 64.4 km from Pune International Airport

Question 18

Are stag groups allowed to book this home?

Accepted Answer

No. We do not allow stag groups to book this home.

Question 19

Who manages the villa?

Accepted Answer

There is a caretaker onsite.

Question 20

What is the cancellation policy?

Accepted Answer

A Guest is entitled to a refund of 75% if he/she cancels the confirmed booking upto 15 days before the Date of Check-In (before 1 PM).
A Guest is entitled to a refund of 50% if he/she cancels the confirmed booking upto 7 days before the Date of Check-In (before 1 PM)
If the Guest cancels within 7 days of the Date of Check-In, he/she is entitled to no refund.

Question 21

Can I pay 50% now and pay the remaining 50% closer to the date?

Accepted Answer

Unfortunately, there is no option for part payment. Guests are required to pay 100% of the payment before check-in.

Question 22

How can I make a payment?

Accepted Answer

Once you have chosen your dates and your booking has been accepted, you will receive a payment link where the payment can be processed.

In case you're unable to make an online payment through the link, you could also deposit the cash in our bank account directly. We also offer other options like PayTM, NEFT/IMPS or UPI.

Question 23

How and when do I pay for the Security Deposit and how and when is it returned to me?

Accepted Answer

Security deposit is to be paid two days prior to check-in. If no damages are observed, the deposit will be returned during check-out itself or by NEFT within 5 business days after check-out.

Question 24

Can I redeem any offers while booking this home?

Accepted Answer

Yes. Members can redeem their nights, utilise their privileges or avail any offers while booking this home.

Question 25

Does SaffronStays accept cash payments?

Accepted Answer

No. All payments for booking the villa, including meals, will have to be pre-paid prior to check-in. Security Deposit collected during booking will be returned during check-out or by NEFT within 5 business days after check-out, provided no damages are observed. To avoid inconvenience, we will not be accepting cash onsite for any reasons henceforth.

Please note: The Security Deposit is subject to change depending upon the number of nights and the group size. Please check with your holiday advisor at the time of booking.

Question 26

Are there any resident pets on the property?

Accepted Answer

Yes, there is one Indie breed dog onsite.

Question 27

How many extra mattresses can be provided?

Accepted Answer

6 extra mattresses can be arranged onsite. Our home has adequate bed sheets, blankets and pillows for extra bedding.

Question 28

What type of beds, mattresses do you have?

Accepted Answer

Our bedrooms have lovely king-sized beds.

Question 29

Do you provide toiletries and bath towels?

Accepted Answer

Yes, we provide toiletries like body wash, shampoo and towels.

Question 30

Is the Home air-conditioned?

Accepted Answer

Yes, all of our bedrooms are air-conditioned. However, the cool climate throughout the year is the perfect excuse to not install ACs in the living room.

Question 31

Does the villa face frequent power outages? Are there any invertors or gensets to address this issue?

Accepted Answer

Yes, we have a backup genset in case of rare occasions of power failure. Guests are requested to switch off the ACs during power outages as it consumes more power.

Question 32

Do you have a problem with mosquitoes? How do you deal with it to make our stay more comfortable?

Accepted Answer

All rooms have mosquito nets & repellents . Guests are advised to shut the windows between 5:30 pm - 7:30 pm to avoid mosquitoes and insects from entering the home.

Question 33

Is there a security guard / watchman?

Accepted Answer

No. However, the caretaker lives onsite throughout.

Question 34

Are the premises monitored using CCTVs?

Accepted Answer

Yes, there are CCTV cameras installed in the Living Room, Verandah, Sit Outs, Lawns, Garden, Parking, Terrace, Kitchen, Backyard & Storage Area. Private bedrooms and bathrooms are not monitored.

Question 35

Can stray dogs enter the premises?

Accepted Answer

No, the home is within a fenced area. However, should a stray dog enter, inform the caretaker and he will address the issue.

Question 36

Is the property properly fenced? Is there a boundary wall?

Accepted Answer

Yes, our home has a stone wall surrounding the premises.

Question 37

Is the villa and its surroundings well lit up?

Accepted Answer

The villa is well lit up. There is enough lighting even in the surrounding areas i.e lawns, grounds.

Question 38

Is this home senior citizen friendly?

Accepted Answer

Yes, our home is senior citizen/elderly friendly.

The home has 4 bedrooms on the ground floor with a small set of steps that can be comfortably climbed. The other 2 bedrooms are on the first floor. All the bedroom have private bathrooms, again easy to access at night without any supervision.

Upon special request, our caretakers can prepare Low Salt/ Low Spice/ Low Fat/ Low Sugar for senior citizens. These requests should be informed at the time of booking.

Question 39

Is the place pet-friendly?

Accepted Answer

Yes, this is a pet-friendly villa. Pets will be charged at an additional cost of Rs. 500 per pet. A refundable deposit may also be applied. Pets are not allowed on any of the furniture and will be restricted to the verandah area. Pet owners need to carry along food and bedding for their pets.

OR 

No, this home is not pet-friendly. You can browse other pet-friendly homes on the website.

Question 40

Is the place pet-friendly?

Accepted Answer

No, this home is not pet-friendly. You can browse other pet-friendly homes on the website.

Question 41

Is there a pool and what's the depth/ length of the pool?

Accepted Answer

Yes, there is a private pool. Dimensions of the pool are 32*18 feet. The pool is 4.9 feet deep. Pool timings are between 9 am to 7 pm. The water is chlorinated. As there is no lifeguard on hand, guests are advised to be cautious (especially around kids) and to refrain from swimming late at night.

Question 42

Is there a beach close by and is it clean and safe?

Accepted Answer

There are no beaches close to this property.

Question 43

What can we do for fun around the property?

Accepted Answer

- Enjoy an evening cup of coffee or a romantic dinner while seeing the sun set on the lake at the a machan. 
Take a stroll through the expansive lawns with a kids play area and a variety of trees 
- Plan a fun picnic by the lake or a family outing by the river side, our team will help you set this up with insta-worthy set-ups. 
- Dine amidst nature in al-fresco space in the middle of the lawn where guests can enjoy BBQ or breakfast. Dinner is served in a beautiful glass en-closed space. 
- Go on guided hikes, nature walks, trails or watch waterfalls (in monsoon), the options are endless.

Question 44

Are there water bodies nearby (such as a pond/ river/ lake etc)?

Accepted Answer

Yes, Uksan Lake is located a stone's throw away from the property. However, guests are not allowed to access it due to government regulations, as the water is supplied to nearby villages.

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