Question 1

Can I book only one or two rooms, or do I need to book the entire Home?

Accepted Answer

No, you cannot book just one room. You would need to book the entire home.

Question 2

Is Driver and/or House-Help accommodation available?

Accepted Answer

Driver accommodation is available and up to 2 drivers can be accommodated. Maids can be accommodated in the hall with mattresses. Charges for the stay is Rs.800 per person per night. Additional charges for meals to be paid to the caretaker onsite, in cash.

Question 3

Is parking available onsite or nearby?

Accepted Answer

Free parking for 4 cars is available onsite. There is also a public car park nearby.

Question 4

Is the villa suitable for a day picnic?

Accepted Answer

Yes, the home has a lawn area within the premises that could be used for outdoor picnic activities. Meals will be provided on site at an additional charge (per person, per meal). Please note that the maximum capacity for an overnight stay is 21 people. 

During the day, guests will be allowed to use the washrooms and other amenities at the villa. The home is also stocked with indoor games and a table tennis setup.

Question 5

Can I reserve your place for special functions such as engagement ceremony, a small wedding ceremony or a birthday party, etc?

Accepted Answer

Yes, we do allow events/shoots at the villa, subject to Home Owner's approval. Meals can be arranged at an additional cost (per person, per day). Please note that a maximum of 21 people can be accommodated in the villa for an overnight stay. 

Access to the pool will be subject to home owner's approval. Depending on the event and its requirements, a refundable deposit and additional charges may be applied. Please note that loud music (if needed for your function) will only be permitted during certain hours. Any other permissions required for photo shoot/functions will need to be taken by the guests themselves. 

If you wish to book our home for functions/shoots, please send a message to the host on our website or send us an email at book@saffronstays.com

Question 6

Is there an aquaguard for drinking water supply? Do we need to carry our own Mineral Water bottles or are these readily available at your villa?

Accepted Answer

Yes, we have a steady supply of filtered drinking water.

Question 7

Do you allow loud music?

Accepted Answer

Given the location of our home, playing loud music is allowed within limit and during specific time/hours.

Guests are requested to respect our neighbours and keep the noise level mild and within the villa.

Question 8

Is smoking / alcohol consumption permitted?

Accepted Answer

Yes, smoking is allowed but strictly not inside the home. If you wish to smoke, please do so outside in the lawn area. 
Alcohol consumption is permitted within limits. We do not encourage late night revelry or loud music.

Question 9

What are the Check-in & Check-out timings? May I request for late check-outs or an early check-in?

Accepted Answer

Check-in time at 1 pm and check-out time is 10 am. Please note that check-out timings are strict as we need to ready the rooms for our next booking. Guests are requested to respect the timing of other guests as well. In case you wish to check in a little early or check out a little late, do inform us at the time of booking. Additional charges will be applied. Late check-out charges includes meals (lunch).

Question 10

What formalities are needed during check-in and check-out?

Accepted Answer

As required by law, all adults have to provide their government-approved Photo IDs (that clearly show their residential address) at the time of Check-in. Your co-operation is of utmost importance to us.

Question 11

Are we allowed to access all areas?

Accepted Answer

No. Guests will only be able to access common areas on the property such as the living room, garden, private pool, etc. 

    Guests are strictly prohibited from crossing into neighboring properties under any circumstances. We request our guests to respect the privacy and personal space of our neighbours.

Question 12

We're planning to drive down. Are the roads good? Any specific things we need to know?

Accepted Answer

While roads connecting to the property are good, guests are advised to check the road and weather conditions before leaving for a road trip. 

Our home is cool and breezy round the year, so you could visit at anytime.

Question 13

How do we reach your villa by public transport?

Accepted Answer

The best way to reach our home is by a private car/ taxi. If you would like to travel by public transport, the best route would be:

Bus: State Transport buses
Train: Mumbai- Lonavala train etc. 
Air: The closest airport is Mumbai.

Question 14

If I'm driving, will there be any toll fees applicable?

Accepted Answer

Yes. Please note that toll charges are subject to change, depending on the authorities and the type of vehicle. Guests are requested to carry sufficient cash to cover the toll charge.

Question 15

Can I reserve your Home for a Film/ Photo/ Advertisement shoot?

Accepted Answer

Yes, we do allow events/shoots at the villa, subject to Home Owner's approval. Meals can be arranged at an additional cost (per person, per day). Please note that a maximum of X people can be accommodated in the villa for an overnight stay. 

Access to the pool will be subject to home owner's approval. Depending on the event and its requirements, a refundable deposit and additional charges may be applied. Please note that loud music (if needed for your function) will only be permitted during certain hours. Any other permissions required for photo shoot/functions will need to be taken by the guests themselves. 

If you wish to book our home for functions/shoots, please send a message to the host on our website or send us an email at book@saffronstays.com

Question 16

Who manages the villa?

Accepted Answer

There is a caretaker onsite.

Question 17

Are stag groups allowed to book this home?

Accepted Answer

No. We do not allow stag groups to book this home.

Question 18

What is the cancellation policy?

Accepted Answer

A Guest is entitled to a refund of 75% if he/she cancels the confirmed booking upto 15 days before the Date of Check-In (before 1 PM).
A Guest is entitled to a refund of 50% if he/she cancels the confirmed booking upto 7 days before the Date of Check-In (before 1 PM)
If the Guest cancels within 7 days of the Date of Check-In, he/she is entitled to no refund.

Question 19

Can I pay 50% now and pay the remaining 50% closer to the date?

Accepted Answer

Unfortunately, there is no option for part payment. Guests are required to pay 100% of the payment before check-in.

Question 20

How can I make a payment?

Accepted Answer

Once you have chosen your dates and your booking has been accepted, you will receive a payment link where the payment can be processed.

In case you're unable to make an online payment through the link, you could also deposit the cash in our bank account directly. We also offer other options like PayTM, NEFT/IMPS or UPI.

Question 21

How and when do I pay for the Security Deposit and how and when is it returned to me?

Accepted Answer

Security deposit is to be paid two days prior to check-in. If no damages are observed, the deposit will be returned during check-out itself or by NEFT within 5 business days after check-out.

Question 22

Are there any resident pets on the property?

Accepted Answer

Yes, there is a dog on the property.

Question 23

What type of beds, mattresses do you have?

Accepted Answer

Our bedrooms have standard double beds.

Question 24

Do you provide toiletries and bath towels?

Accepted Answer

Yes, we provide toiletries like soap, shampoo, toilet paper, etc. To avoid hygiene issues, we do not provide towels.

Question 25

Is the Home air-conditioned?

Accepted Answer

Yes, all of our bedrooms are air-conditioned.

Question 26

Is there Internet/ 3G/ WiFi connection available onsite?

Accepted Answer

Yes, the villa has WiFi connection. There is adequate network connectivity, if not 3G then 2G.

Question 27

Does the villa face frequent power outages? Are there any invertors or gensets to address this issue?

Accepted Answer

Yes, we have a backup genset in case of rare occasions of power failure. Guests are requested to switch off the ACs during power outages as it consumes more power.

Question 28

Are the premises monitored using CCTVs?

Accepted Answer

No, there are no CCTV cameras installed in the estate.

Question 29

Can stray dogs enter the premises?

Accepted Answer

No, the home is within a fenced area. However, should a stray dog enter, inform the caretaker and he will address the issue.

Question 30

Is the property properly fenced? Is there a boundary wall?

Accepted Answer

Yes, our home is fenced surrounding the premises.

Question 31

Is there First-aid kit available at your Home?

Accepted Answer

Yes, we do have a first-aid kid onsite, stocked with Dettol, band-aids and over-the-counter medicines like Crocin etc.

Question 32

Is the villa and its surroundings well lit up?

Accepted Answer

The villa is well lit up. There is enough lighting even in the surrounding areas i.e lawns, grounds.

Question 33

How do I get there?

Accepted Answer

Take Lonavala Exit on the expressway and then follow main road past Kumar resort on left side there is a small car workshop. Take the left toward railway crossing. Once past the railway crossing about the 10th house on the right side.

Question 34

Is this home child-friendly?

Accepted Answer

Yes, our Home is child friendly.  

There is plenty of space to run around and many indoor activities that will keep your children occupied.  Since SaffronStays believes that holidays are about families bonding, we do not have any TV in our Homes. The home has instead been stocked with board games and a Table Tennis setup. There is also a basic first-aid kit, stocked with Dettol, band-aids, etc., for minor injuries. Parents are advised to be cautious when allowing kids to run around.

Question 35

Is this home senior citizen friendly?

Accepted Answer

Yes, our home is senior citizen friendly. 

The home has 4 bedrooms on the ground floor itself, out of which 3 bedrooms have private bathrooms, again easy to access at night without any supervision.

Upon special request, our caretakers can prepare Low Salt/ Low Spice/ Low Fat/ Low Sugar for senior citizens. These requests should be informed at the time of booking.

Question 36

Is the villa wheelchair accessible?

Accepted Answer

No, our home is not wheelchair accessible.

Question 37

Is the place pet-friendly?

Accepted Answer

No, this home is not pet-friendly. Pets are not allowed in the pool.

Question 38

What can we do for fun around the property?

Accepted Answer

Savour some delicious strawberry cream and grilled sandwiches at the Mapro Gardens.
Lonavalaâ€™s famous tourist spots such as Tigerâ€™s Point and Bushi Dam are less than 30 minutes away from the home.
Head to the main market area and stock up on some Cooperâ€™s Fudge and Maganlal Chikki to carry back home.

Question 39

Is there a pool and what's the depth/ length of the pool?

Accepted Answer

Yes, there is a private pool within the estate. As there is no lifeguard on hand, guests are advised to be cautious (especially around kids) and to refrain from swimming late at night.

Question 40

Are there water bodies nearby (such as a pond/ river/ lake etc)?

Accepted Answer

Yes, there is Bushy Dam nearby. It is about 30 minutes drive from our home. It is a tourist spot. The water body is safe but guests are advised to be careful around it.

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