Question 1

Is parking available onsite or nearby?

Accepted Answer

Free parking is available onsite (in a covered parking area). Upto 3 cars can be parked.

Question 2

Can I book only one or two rooms, or do I need to book the entire Home?

Accepted Answer

No, you cannot book just one room. You would need to book the entire home.

Question 3

Is Driver and/or House-Help accommodation available?

Accepted Answer

Yes, driver and house-help accommodation is available. Charges for the same are Rs. 500 per person, per night.  This does not include meals. Additional charges for meals to be paid to the caretaker onsite, in cash. Up to X no of people can be accommodated.

Question 4

Is Driver and/or House-Help accommodation available?

Accepted Answer

Yes, driver and house-help accommodation is available. Charges for the same are Rs. 1000 per person, per night.  This does not include meals. Additional charges for meals are to be paid to the caretaker onsite, in cash.

Question 5

Are meals provided onsite? What are the charges?

Accepted Answer

Home-cooked Parsi cuisine meals are provided on-site and can be availed at additional charges. We offer healthy home-cooked meals prepared with fresh ingredients; please refer to the menu for all details. Tea/Coffee will be served during breakfast and high teatime. If you would like tea/coffee at any other time of the day, it can be arranged at an additional charge.

Question 6

Are meals provided onsite? What are the charges?

Accepted Answer

Meals are provided onsite and can be availed at additional charges.  We levy an on-site cash handling charge (â‚¹500) and request you to pay for all meals before check-in to avoid this inconvenience. Furthermore, all digitally checked-in guests can avail of additional Reward Points and SaffronStays Club Infinitum benefits for pre-paid meals.

The meal charges are as follows:
Breakfast (Veg): â‚¹ xx for Adults (12+) and â‚¹ xx for Children (6-11)
Breakfast (Non-Veg): â‚¹ xx for Adults (12+) and â‚¹ xx for Children (6-11)
Lunch (Veg): â‚¹ xx for Adults (12+) and â‚¹ xx for Children (6-11)
Lunch (Non-Veg): â‚¹ xx for Adults (12+) and â‚¹ xx for Children (6-11)
Dinner (Veg): â‚¹ xx for Adults (12+) and â‚¹ xx for Children (6-11)
Dinner (Non-Veg): â‚¹ xx for Adults (12+) and â‚¹ xx for Children (6-11)

OR

The meal charges are as follows:
For Adults (12+):
Veg: â‚¹ xx
Non-Veg: â‚¹ xx
For Children (6-11):
Veg: â‚¹ xx
Non-Veg: â‚¹ xx

Tea/Coffee will be served during breakfast and afternoon tea time. If you would like tea/coffee during the day, this will be arranged at an additional charge.

Question 7

What is the type of cuisine served?

Accepted Answer

We offer authentic, home-fresh meals. We have a standard menu, and our Care Team rep will help you craft the perfect combination once you have booked your stay. Please do share your meal preferences and dietary requirements, if any, when the team reaches out to you.

Question 8

Is Alcohol allowed? Are there any corkage charges?

Accepted Answer

Yes, alcohol consumption is permitted within limits. There are no corkage charges.

Question 9

Is there an aquaguard for drinking water supply? Do we need to carry our own Mineral Water bottles or are these readily available at your villa?

Accepted Answer

Yes, we have a steady supply of filtered drinking water.

Question 10

Do you allow us to stock things in your fridge?

Accepted Answer

Yes, you can use the common fridge to store food/beverages.

Question 11

Can I pay the caretaker some extra money and request the Cook to prepare fish or mutton dishes for us?

Accepted Answer

Yes. In case you would like the caretaker to cook a special dish, you can pay him for the actuals and cooking, cleaning fee on site, in cash. Please note that this will be subject to availability of ingredients.

Question 12

Is outside food allowed? Are we allowed to cook ourselves?

Accepted Answer

Guests are not allowed to access the kitchen. However, mothers of infants or small children will have limited access to boil milk or prepare their kids meals.

Question 13

What are the meal charges for children?

Accepted Answer

Children  up to the age of 6 shall not be charged for meals.
Children in the age group 6-11 shall be charged Rs 1000 per day.

Question 14

Is smoking / alcohol consumption permitted?

Accepted Answer

Yes, smoking is allowed but strictly not inside the home. If you wish to smoke, please do so outside in the garden/lawn area. 
Alcohol consumption is permitted within limits. We do not encourage late night revelry or loud music.

Question 15

Do you allow loud music?

Accepted Answer

Given the location of our home, playing loud music is allowed within limit and during specific time/hours.

Guests are requested to respect our neighbours and keep the noise level mild and within the villa.

Question 16

What are the Check-in & Check-out timings? May I request for late check-outs or an early check-in?

Accepted Answer

Check-in time at 1 pm and check-out time is 10 am. Please note that check-out timings are strict as we need to ready the rooms for our next booking. Guests are requested to respect the timing of other guests as well. In case you wish to check in a little early or check out a little late, do inform us at the time of booking. Additional charges will be applied. Late check-out charges includes meals (lunch).

Question 17

What formalities are needed during check-in and check-out?

Accepted Answer

As required by law, all adults have to provide their government-approved Photo IDs (that clearly show their residential address) at the time of Check-in. Your co-operation is of utmost importance to us.

Question 18

Are we allowed to access all areas?

Accepted Answer

No. Guests will only be able to access common areas on the property such as the living room, garden, private pool (if any), etc. 

    Guests are strictly prohibited from crossing into neighboring properties under any circumstances. We request our guests to respect the privacy and personal space of our neighbours.

Question 19

We're planning to drive down. Are the roads good? Any specific things we need to know?

Accepted Answer

The roads to the property are in good condition, but we recommend checking road and weather conditions before your trip. A car with good ground clearance is advised for the last 800 m, which is slightly bumpy. Our home is cool and breezy round the year, so you could visit anytime.

Our home is cool and breezy round the year, so you could visit anytime.

Question 20

How do we reach your villa by public transport?

Accepted Answer

The best way to reach our home is by a private car/ taxi.

Question 21

Who manages the villa?

Accepted Answer

There is a caretaker onsite.

Question 22

Are stag groups allowed to book this home?

Accepted Answer

No. We do not allow stag groups to book this home.

Question 23

Can I pay 50% now and pay the remaining 50% closer to the date?

Accepted Answer

Unfortunately, there is no option for part payment. Guests are required to pay 100% of the payment before check-in.

Question 24

How can I make a payment?

Accepted Answer

Once you have chosen your dates and your booking has been accepted, you will receive a payment link where the payment can be processed.

In case you're unable to make an online payment through the link, you could also deposit the cash in our bank account directly. We also offer other options like PayTM, NEFT/IMPS or UPI.

Question 25

How and when do I pay for the Security Deposit and how and when is it returned to me?

Accepted Answer

Security deposit is to be paid two days prior to check-in. If no damages are observed, the deposit will be returned during check-out itself or by NEFT within 5 business days after check-out.

Question 26

Does SaffronStays accept cash payments?

Accepted Answer

No. All payments for booking the villa, including meals, will have to be pre-paid prior to check-in. Security Deposit collected during booking will be returned during check-out or by NEFT within 5 business days after check-out, provided no damages are observed. To avoid inconvenience, we will not be accepting cash onsite for any reasons henceforth.

Please note: The Security Deposit is subject to change depending upon the number of nights and the group size. Please check with your holiday advisor at the time of booking.

Question 27

Are there any resident pets on the property?

Accepted Answer

NO

Question 28

Are there any resident pets on the property?

Accepted Answer

Yes/ No?

Question 29

What type of beds, mattresses do you have?

Accepted Answer

Our bedrooms have lovely queen-sized beds.

Question 30

Do you provide toiletries and bath towels?

Accepted Answer

Yes, we provide toiletries like soap, shampoo, hair conditioner and towels.

Question 31

Is the Home air-conditioned?

Accepted Answer

Yes, all of our bedrooms are air-conditioned. The living room also has an AC.

Question 32

Is there Internet/ 4G/ WiFi connection available onsite?

Accepted Answer

Yes the villa has a WiFi connection. There is adequate network connectivity; if not 4G then 3G.

Question 33

Does the villa face frequent power outages? Are there any invertors or gensets to address this issue?

Accepted Answer

Yes, we have a backup inverter in case of rare occasions of power failure. Guests are requested to switch off the ACs during power outages as it consumes more power.

Question 34

Do you have a problem with mosquitoes? How do you deal with it to make our stay more comfortable?

Accepted Answer

All rooms have mosquito repellents. Guests are advised to shut the windows between 5:30 pm - 7:30 pm to avoid mosquitoes and insects from entering the home.

Question 35

Is there a security guard / watchman?

Accepted Answer

Yes. The home is located within a gated complex.

Question 36

Can stray dogs enter the premises?

Accepted Answer

No, the home is within a fenced area. However, should a stray dog enter, inform the caretaker and he will address the issue.

Question 37

Is the property properly fenced? Is there a boundary wall?

Accepted Answer

Yes, our home has a stone wall surrounding the premises.

Question 38

Is the villa and its surroundings well lit up?

Accepted Answer

The villa is well lit up. There is enough lighting even in the surrounding areas i.e lawns, grounds.

Question 39

Is there First-aid kit available at your Home?

Accepted Answer

Yes, we do have a first-aid kid onsite, stocked with Dettol, band-aids and over-the-counter medicines like Metacin, Crocin etc.

Question 40

Is this home child-friendly?

Accepted Answer

Yes, our home is child friendly.

There is plenty of space to run around and many indoor activities that will keep your children occupied.  The home has instead been stocked with board games. There is also a basic first-aid kit, stocked with Dettol, band-aids, etc., for minor injuries. Parents are advised to be cautious when allowing kids to run around.

Question 41

Is the villa wheelchair accessible?

Accepted Answer

No, our home is not wheelchair accessible.

Question 42

Is the place pet-friendly?

Accepted Answer

No, this home is not pet-friendly. You can browse other pet-friendly homes on the website.

Question 43

How do I get there?

Accepted Answer

The roads to the property are in good condition, but we recommend checking road and weather conditions before your trip. A car with good ground clearance is advised for the last 800 m, which is slightly bumpy. Our home is cool and breezy round the year, so you could visit anytime.

Question 44

What can we do for fun around the property?

Accepted Answer

-Take a refreshing dip in the infinity pool and enjoy sweeping views of the lush valley, making it the perfect spot to unwind.

- Savor home-cooked Parsi cuisine, unique and rich in flavor, offering dishes that are a rare delight unless you're a Parsi.

-Enjoy a peaceful picnic in the villa’s expansive garden, a perfect activity for families to bond in a serene, natural setting.

-Challenge your friends or family to a game of pool or table tennis in the villa’s games room.

-Trek to Visapur Fort (1 km) or Lohagad Fort (2 km) for an exciting climb and panoramic views of the Sahyadris.

-Immerse yourself in history and nature with these scenic treks, just minutes from the villa

-Visit the Pawna Dam (9 km) for thrilling water activities, perfect for an adventurous day out in nature.

-Explore the Bhaje Caves (6 km), a historical site with ancient Buddhist rock-cut caves offering a glimpse into India’s rich cultural heritage.

Question 45

Is there a pool and what's the depth/ length of the pool?

Accepted Answer

Yes, there is a private pool/shared swimming pool within the complex. Pool timings are between 9 am to 7 pm. The water is chlorinated, and as there is no lifeguard on hand, guests are advised to be cautious (especially around kids) and to refrain from swimming late at night.