Question 1

Can I book only one or two rooms, or do I need to book the entire Home?

Accepted Answer

No, entire Villa has to be booked.

Question 2

Is Driver and/or House-Help accommodation available?

Accepted Answer

Yes, driver and house-help accommodation is available. Accomodation for 1 domestic help or driver will be provided.

Question 3

Is parking available onsite or nearby?

Accepted Answer

Free parking is available onsite for 3 cars (in a covered parking area). There is also a public car park nearby.

Question 4

Is the villa suitable for a day picnic?

Accepted Answer

Yes, the home has a garden/lawn area within the premises that could be used for outdoor picnic activities. Meals will be provided on site at an additional charge (per person, per meal). Please note that the maximum capacity for an overnight stay is 9 people.

Question 5

Can I reserve your place for special functions such as engagement ceremony, a small wedding ceremony or a birthday party, etc?

Accepted Answer

Yes, we do allow events/shoots at the villa, subject to Home Owner's approval. Meals can be arranged at an additional cost (per person, per day). Please note that a maximum of 9 people can be accommodated in the villa for an overnight stay.

Question 6

Is outside food allowed? Are we allowed to cook ourselves?

Accepted Answer

Yes, guests can use the kitchen. No service charges on use of kitchen.

Question 7

Can I pay the caretaker some extra money and request the Cook to prepare fish or mutton dishes for us?

Accepted Answer

Yes. In case you would like the caretaker to cook a special dish, you can pay him for the actuals and cooking, cleaning fee on site, in cash. Please note that this will be subject to availability of ingredients.

Question 8

Is there an aquaguard for drinking water supply? Do we need to carry our own Mineral Water bottles or are these readily available at your villa?

Accepted Answer

Yes, we have a steady supply of filtered drinking water.

Question 9

Is Alcohol allowed? Are there any corkage charges?

Accepted Answer

Yes, alcohol consumption is permitted within limits. There are no corkage charges.

Question 10

If it is a self-catering villa, would you be able to arrange for a cook? What kind of cooking facilities are available?

Accepted Answer

The kitchen is accessible in self-catered homes, and the cleaning/use of kitchen charges is to be paid to the caretaker on site, in cash. We also have a microwave placed in the villa at your disposal.

Question 11

What is the type of cuisine served?

Accepted Answer

We offer healthy home-cooked Maharashtrian meals at an additional cost, prepared using locally sourced fresh ingredients. Tea/Coffee will be served during breakfast and high tea time. If you would like tea/coffee at any other time of the day, it can be arranged at an additional charge.

Question 12

Do you allow loud music?

Accepted Answer

Given the location of our home, playing loud music is allowed within limit and during specific time/hours. We have speakers with a USB port onsite, so you could attach your phone, pendrive to the music system.
Guests are requested to respect our neighbours and keep the noise level mild and within the villa.

Question 13

Is smoking / alcohol consumption permitted?

Accepted Answer

Yes, smoking is allowed but strictly not inside the home. If you wish to smoke, please do so outside in the garden/lawn area. 
Alcohol consumption is permitted within limits. We do not encourage late night revelry or loud music.

Question 14

What are the Check-in & Check-out timings? May I request for late check-outs or an early check-in?

Accepted Answer

Check-in time at 1 pm and check-out time is 10 am. Please note that check-out timings are strict as we need to ready the rooms for our next booking. Guests are requested to respect the timing of other guests as well. In case you wish to check in a little early or check out a little late, do inform us at the time of booking. Additional charges will be applied. Late check-out charges includes meals (lunch).

Question 15

What formalities are needed during check-in and check-out?

Accepted Answer

As required by law, all adults have to provide their government-approved Photo IDs (that clearly show their residential address) at the time of Check-in. Your co-operation is of utmost importance to us.

Question 16

Are we allowed to access all areas?

Accepted Answer

No. Guests will only be able to access common areas on the property such as the living room, garden, private pool (if any), etc. Guests are strictly prohibited from crossing into neighboring properties under any circumstances. We request our guests to respect the privacy and personal space of our neighbours.

Question 17

How do we reach your villa by public transport?

Accepted Answer

The best way to reach our home is by a private car/ taxi. If you would like to travel by public transport, the best route would be:
Bus: State Transport buses
Train: Mumbai- Nashik Express etc. 
Air: The closest airport is Nashik.

Question 18

We're planning to drive down. Are the roads good? Any specific things we need to know?

Accepted Answer

While roads connecting to the property are good, guests are advised to check the road and weather conditions before leaving for a road trip. 
Our home is cool and breezy round the year, so you could visit at anytime.

Question 19

If I'm driving, will there be any toll fees applicable?

Accepted Answer

Yes. Please note that toll charges are subject to change, depending on the authorities and the type of vehicle. Guests are requested to carry sufficient cash to cover the toll charge.

Question 20

Who manages the villa?

Accepted Answer

There is a caretaker onsite.

Question 21

Are stag groups allowed to book this home?

Accepted Answer

No. We do not allow stag groups to book this home.

Question 22

Can I reserve your Home for a Film/ Photo/ Advertisement shoot?

Accepted Answer

This property can be reserved for events, picnics and photo/video shoots.

Question 23

What is the cancellation policy?

Accepted Answer

A Guest is entitled to a refund of 75% if he/she cancels the confirmed booking upto 15 days before the Date of Check-In (before 1 PM).
A Guest is entitled to a refund of 50% if he/she cancels the confirmed booking upto 7 days before the Date of Check-In (before 1 PM)
If the Guest cancels within 7 days of the Date of Check-In, he/she is entitled to no refund." > HERE" > A Guest is entitled to a refund of 75% if he/she cancels the confirmed booking upto 15 days before the Date of Check-In (before 1 PM).
A Guest is entitled to a refund of 50% if he/she cancels the confirmed booking upto 7 days before the Date of Check-In (before 1 PM)
If the Guest cancels within 7 days of the Date of Check-In, he/she is entitled to no refund.

Question 24

Can I pay 50% now and pay the remaining 50% closer to the date?

Accepted Answer

Unfortunately, there is no option for part payment. Guests are required to pay 100% of the payment before check-in.

Question 25

How can I make a payment?

Accepted Answer

Once you have chosen your dates and your booking has been accepted, you will receive a payment link where the payment can be processed.
In case you're unable to make an online payment through the link, you could also deposit the cash in our bank account directly. We also offer other options like PayTM, NEFT/IMPS or UPI.

Question 26

How and when do I pay for the Security Deposit and how and when is it returned to me?

Accepted Answer

Security deposit of Rs 15000 is to be paid two days prior to check-in. If no damages are observed, the deposit will be returned during check-out itself or by NEFT within 5 business days after check-out.

Question 27

Can I redeem any offers while booking this home?

Accepted Answer

No. Members cannot redeem their nights, utilise their privileges, or avail any offers while booking this home.

Question 28

Do guests have to pay extra for pets?

Accepted Answer

Yes. Guests have to pay Rs 1000 per pet per day, plus meals, which are charged at actuals.

Question 29

Are pets allowed inside the room?

Accepted Answer

No. Pets are not allowed inside rooms

Question 30

Are there any resident pets on the property?

Accepted Answer

There is a French Mastiff dog and a cow present on the property, with their separate accommodations.

Question 31

What facility do you provide for pet hygiene?

Accepted Answer

Pet parents must clean up themselves. We have a water outlet outside each room to wash off any sand or mud from a pet, along with a towel. Guests are requested to carry their own medication for the pets. No bathing facility for pets is provided for pets in our homes.

Question 32

What flooring do you have in pet-friendly rooms?

Accepted Answer

We have wooden flooring in our pet-friendly rooms for the comfort of the animals and housekeeping staff.

Question 33

Do you provide food and water bowls for pets?

Accepted Answer

Yes, we do provide food and water bowls for pets.

Question 34

How many extra mattresses can be provided?

Accepted Answer

3 extra mattresses can be arranged onsite. Our home has adequate bed sheets, blankets and pillows for extra bedding.

Question 35

Do you provide toiletries and bath towels?

Accepted Answer

Yes, we provide toiletries like soap, shampoo, toilet paper, etc. To avoid hygiene issues, we do not provide towels.

Question 36

Is there Internet/ 3G/ WiFi connection available onsite?

Accepted Answer

Yes, the villa has WiFi connection. There is adequate network connectivity, if not 3G then 2G.

Question 37

Does the villa face frequent power outages? Are there any invertors or gensets to address this issue?

Accepted Answer

Yes, we have a backup inverter in case of rare occasions of power failure. Guests are requested to switch off the ACs during power outages as it consumes more power.

Question 38

Do you have a problem with mosquitoes? How do you deal with it to make our stay more comfortable?

Accepted Answer

All of the rooms have been furnished with All-out machines and mosquito nets have been placed over the windows. Guests are advised to shut the windows by 5.30 / 7.30 pm to avoid mosquitoes. If needed, the caretaker has Odomos on site.

Question 39

Is there a security guard / watchman?

Accepted Answer

Yes. The home is located within a gated complex.

Question 40

Are the premises monitored using CCTVs?

Accepted Answer

Yes, there are CCTV cameras installed in the living room, common areas and outside sections. Private bedrooms and bathrooms are not monitored.

Question 41

Is the property properly fenced? Is there a boundary wall?

Accepted Answer

Yes, our home has a stone wall surrounding the premises.

Question 42

Is there First-aid kit available at your Home?

Accepted Answer

Yes, we do have a first-aid kid onsite, stocked with Dettol, band-aids and over-the-counter medicines like Metacin, Crocin etc.

Question 43

Is the villa and its surroundings well lit up?

Accepted Answer

The villa is well lit up. There is enough lighting even in the surrounding areas i.e lawns, grounds.

Question 44

Is this home child-friendly?

Accepted Answer

Yes, our Home is child friendly. Kids can splash around in the kidsâ€™ pool while couples can enjoy some alone-time in the jacuzzi or the family can enjoy

Question 45

Is this home senior citizen friendly?

Accepted Answer

Yes. Comfortable for senior citizens to use. All rooms are on ground floor. Stairs are present to head torwards the overhead deck, but stairs have been designed considering use by senior citizens.

Question 46

Is the villa wheelchair accessible?

Accepted Answer

No, our home is not wheelchair accessible.

Question 47

Is the place pet-friendly?

Accepted Answer

Yes, this is a pet-friendly villa. Pets will be charged an additional cost of INR 1000 per pet, per day. Pets are not allowed in the pool.

Question 48

How do I get there?

Accepted Answer

Reach Makhmalabad (4 km from Central Bus Stand in Nashik, 10 km from Nashik Road Railway Station, 21 km from Nashik Airport). From Makhmalabad, drive onto SH29 to Matori Circle and take a right onto Matori Circle on Dari Matori Road (you will see GopalKrishna Sweets on the circle). Approximately 500 m on another right, you will see the property.

Question 49

Is there a pool and what's the depth/ length of the pool?

Accepted Answer

Yes, there is a private pool and a jacuzzi within the estate. Pool timings are between 9 am to 7 pm. The water is chlorinated and pool balls have been placed nearby for kids. As there is no lifeguard on hand, guests are advised to be cautious (especially around kids) and to refrain from swimming late at night. 
Swimming Pool - 35 ft (L) x 10 ft (W) x 4.25 (D); Kids Pool and Jaccuzi - 9 ft (L) x 5 ft (W) x 2 ft (H)
Our pool is available for poolside parties. However, we recommend keeping alcohol, food and glass bottles away from the pool to avoid accidents.

Question 50

Are there water bodies nearby (such as a pond/ river/ lake etc)?

Accepted Answer

Yes, there is a Dams (Alandi and Kashyapi Dam) nearby. It is about 30 minutes drive from our home. It is a tourist spot. The water body is safe but guests are advised to be careful around it.

Question 51

What can we do for fun around the property?

Accepted Answer

Head to Someshwar Waterfall, located 20-minutes away to watch the gushing waters of this popular Nashik attraction. 
Take a soak in the waters of Ram Kund, known for its mythological significance located 20 minutes away.
Drive for 30 minutes to reach Sula Vineyards for a day of wine-stomping, binge-eating, or simply walk around the vast grape farm. 
Hike up to Pandav Leni Caves, located at a 45-minute drive and explore the dark and mysterious caves. Families can also enjoy a fun day at the Pandav Leni Water Park and Dada Saheb Phalke Memorial Museum, located nearby. 
If youâ€™re up for a more thrilling adventure, hike up to Trimbakeshwar Shiva Temple, located one hour away from the villa, and discover the origin of the sacred Godavari river.

Eden

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